First Helpdesk call of the day:

"My PC has been stuck on the same thing for an hour now. Its completely crashed."
"Does pressing ctrl alt delete do anything?"
"Where's that button?"
"Its 3 buttons - ctrl in the bottom left, alt beside the spacebar and delete over near the arrow keys. Press them all at the same time. Does it do anything?"
"No"
"Okay then, you need to manually power off the laptop then."
"How do i do that?"
"Hold down the power button"
"Where's that?"
"....on your laptop?! It's how you turn it on in the mornings?"
*60 seconds go by* "oh i see it. Ok i pressed it! Its Flashing blue now."
"Oh, no, just hold it down until everything goes black."
"The power button?"
"Yes."
"But that would turn off the entire PC?"
"Yes."
"Why do i have to do that?"

God help me if this is how my day is going to be 😢