Alright so here goes, I currently work at a promising startup. Absolutely love it; nice, hard-working colleagues but there's only a couple of us so we all have to wear a multitude of hats.

I don't mind being on support duty or helping out a customer with a technical question but one thing that really gets to me is lazy people.

We have some instructional videos (made in-house by yours truly) around certain functionality in our app which can't be simplified any further and they're condensed to about 50 seconds each.

I receive an email from a customer saying that he wants the instructions in screenshot form instead of watching the video because he 'detests' watching videos.

I must admit, I was a little hurt because he dismissed my videos so easily without even watching them. Just because he really doesn't like to watch videos? I was dumbfounded.

Me putting (most of) my rustled jimmies aside, I take about an hour to screenshot and document each step of the instructions and send them to the customer with a note: Be careful, if you scroll too fast it turns into a video.

I receive a response saying he doesn't like to watch videos because he is deaf but he did admit he had a chuckle.

Morale of the story lads, keep the sass in in your IDE's and out of your customer interactions.

True story.