If you're filling a ticket on a team, make sure it includes EVERYTHING that is needed to complete the ticket so anyone on your team can complete it, not just the people with institutional knowledge.

@jespersh Domain knowledge is gained through documentation and experience. Ticket details are part of good documentation. You should be able to gather enough info from the ticket to at least get a starting point, and the reason for this rant is I have one team member specifically who does not include those details.

"institutional knowledge"

https://youtu.be/ZUus9Z82Vec?t=51

Please don't.

I enjoy reading a ticket, asking for more information, waiting a week, and closing for inactivity.

The less information you give me, the better it is for me.

@jespersh ours require psychic abilities too