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While the sidenote of explanation regarding the business process being added up front without much useful detail is all nice etc
Expecting some overblown explanation about fixing a mistake from a middle aged man as to motivation is just stupid
What else is stupid is directing a person to the same things when you people are supposedly supposed to spare us that
What else is stupid is people processing literally 10s of 1000s of man hours of the PRECISE same work over and over again letting themselves be psychologically programmed and handicapped
And what is really dumb is when vital data that can make a large difference in a payment getting processed or a claim being accepted or rejected is just allowed to pass through entirely on the premise that it allows a broken ass system to bite some in the ass and give a break to someone else instead of FIXING THE FUCKING SYSTEM
rant