Situation - I am responsible for refactoring and performance improvements in a company with several teams. This means I gotta do static analysis on code, run compliance tools and make changes in code or in the deployment pipeline, make sure the cloud is configured properly etc.,

Here is the catch when it comes to working on a ticket- the Azure team does not give my team permissions to make the necessary changes in the cloud. The Azure team won't pick up the ticket and do it themselves either.

Instead, we take the ticket, read the docs, take a guess on what's right or wrong. Then proceed to inform the Azure team who then go on to make that change. It is very hit or miss and often the ticket comes back to us and we do the same process again. Sometimes I have to spin up resources on my personal Azure account to tinker with settings to see which knobs are there for making changes to a resource.

Either pick up a ticket and work on it yourself, or give us azure with sufficient rights for us to be able to make the change. This midway status is infuriating, super unproductive and painful for us. Is this common? I am so frustrated.