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We have a CMS that’s supposed to be simple to use so non-technical staff can make some webpages. A lot of it doesn’t require much brain work. Just duplicate a page and swap out text and images. But they keep forgetting how to log in to the website even though I shared written instructions on how to log in.
Recently, I told the Head of Engineering Manager that we should retire the CMS because it’s not intuitive to use and it doesn’t get used a lot. There used to be one dude who did it, but he left. So employee turnover plus no one using it a lot means folks don’t learn or forget. And they end up coming to Engineering for help with swapping out text and images.
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retire the cms
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