6
ctnqhk
2y

We have a CMS that’s supposed to be simple to use so non-technical staff can make some webpages. A lot of it doesn’t require much brain work. Just duplicate a page and swap out text and images. But they keep forgetting how to log in to the website even though I shared written instructions on how to log in.

Recently, I told the Head of Engineering Manager that we should retire the CMS because it’s not intuitive to use and it doesn’t get used a lot. There used to be one dude who did it, but he left. So employee turnover plus no one using it a lot means folks don’t learn or forget. And they end up coming to Engineering for help with swapping out text and images.

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  • 6
    "Simple" for "non technical staff" is sometimes less complicated than flushing a toilet, but people still fail at this.
  • 0
    On a similar note, I've been campaigning in vain for using json and markdown instead of MS Word as transfer file format for web copy and translations.

    But no.. I still have to copy paste paragraph by paragraph into structured flat file format :(
    Markdown and structured file formats should be part of translator's and copywriter's curriculum
  • 1
    @webketje you might want to give https://pandoc.org a try.
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