Oh the joy of helping elders with their computers..

...

Client: My computer is broken.

*Me expecting some kind of hardware issue*

Me: In what way is it broken? Are you able to start the computer?

Client: Yes. I can read Windows and then there's a login. It works fine but then It's broken.

*me standing next to client while client struggles to type password*

...

*5 minutes and a coffee brake later*

/* the client is finally able to figure out the password.. What a suprise! A note in the drawers containing all passwords.. */

Me: I'm sorry but I can't see any problems so far. You are supposed to be welcomed by your desktop *points at screen*. In what way is it broken?

Client: It's not the same as before. *now the client points at the screen*. Here. There used to be a picture here. It took me to <site>. Now It's not there. Something has changed.

*realizing that the client has lost his shortcut and wants a new one*

Oh the joy of helping elders with their computers.