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netikras
1y

Why do the issues that have been bugging me for weeks/months almost always go away immediately when the support person replies "I'm looking into this"? And almost always the support person claims he "didn't change anything".

How can I not think they are covering their asses and lying to my face? How am I supposed to trust support after this...?

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conspiracy

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  • 4
    1y
    I once "fixed" a printer by just looking at it and making fun of its brand. "Fixed by laying hands on it. Reopen when it reappears" is a legitimate reason for closing a ticket.

    Sometimes things actually fix themselves. That really does happen. But there are also people who can break things just by being there....
  • 0
    1y
    Yesterday at a meeting we looked at our product that's been in a development limbo and nobody touched it for weeks.
    Half of the things were broken for no apparent reason.
    This but in reverse.
  • 0
    1y
    @Oktokolo I’m actually both of the persons in your comment. Don’t let me near devices, god forbid you want to show me stuff on it. I think he actually did, I mean the god, forbid cuz most of the time ppl’s devices crash. Although they get fixed again as soon as I touch em 🤷🏻‍♂️
  • 0
    1y
    IMHO I've got a somewhat reasonable explanation.

    When contacting vendor/support/whomever I review issue one more, or couple, times from (if there is) many angles cause I'm ashamed to miss something obvious.

    I guess this is, often, enough to come close to understanding
  • 0
    1y
    Idk support usually operates under the assumption the customer is a neanderthal (rightfully so) so for the occasional rare homosapien that has to interact with them it may seem a bit weird
  • 2
    1y
    @Oktokolo oh yes. I once had a neighbour ask me if I could look at his laptop. So i picked it up started it up went to login screen. I was like you said it didn't work, so what didn't. The scree- oh. How is that possible? *Shrugs* maybe the cable was lose. Anyhow should be good to recover data.
    🏌️⛳
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