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Unfortunately the ecommerce part will have to change and be customized. They're doing a whole new form of event ticketing (which I suggested weeks ago). It'll be better. But it'll cost 'em. I'm beyond caring now whether I get the project due to a higher price I plan to bid. If their new dev agency fails hard in 2018, they'll be happy to pay me to fix it in 2019.
Favorite Client: "The website you built and have been operating for us for 3 years now sucks."
Me: "But you made more money this year than the last two years combined!"
FC: "Yeah, but if it didn't suck so bad it would've made a lot more. And it was hard to manage our event ticketing and updating content."
Me: "It was hard because you've never had events sell out before. And you added one new person and replaced another at the worst possible time to get them trained on how to manage things."
FC: "Yeah. So now we are putting the site up for bidding to rebuild it from scratch for these new realities. Obviously you'll have the advantage over other agencies because of how well you know our organization and how things operate. How much do you think it'll cost?"
Me: https://youtu.be/l91ISfcuzDw
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there is no such thing as a favorite client