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A customer brought in an older, beat-up machine and told us it wasn't booting. We noticed that his power supply was damaged, but checked it in for other diagnostics.

I found out he had a corrupted operating system, but with everything else on the computer, I didn't recommend fixing the computer.

Now, for reference, this is a Windows 7 computer with 10GB of RAM. But it also has a bent side-panel, the front-panel is hanging on by a thread, and it would also need the new power supply -- all of which would be over $200 USD.

When I finally relayed this info to him over the phone, we started talking about the system.

Him: So what do you think?

Me: I mean, this computer has some good specs, but with the damage, I wouldn't recommend repairing the computer. Now, this is your computer and you are more than welcome to tell me to shove it, but I'd recommend replacing it. We're at the breaking point of doing whatever you want to do, and it's your money that you're spending, but in my professional opinion, I don't think it's worth saving.

Him: Well, okay. I'll come in later and see what options I have

Comments
  • 2
    Sounds cool but what's your point in telling us this?..
    Edit: I don't want to be rude to be clear but I'm just wondering :)
  • 8
    @wholl0p
    No idea, to be honest. Sometimes I just feel like I need to post thongs from work, you know?
  • 5
    @wholl0p it doesn't hurt to get a nice customer story once in a while.
  • 2
    He sounds like a reasonable person. How did he get the computer in that state?
  • 4
    @shellbug
    Grandchild knocked the computer off of the desk it was sitting on. Explains all the damage.
  • 3
    @RiderExMachina so you're saying this is a person who's old enough to be a grandparent of a child large enough to knock over a desktop computer?

    Seems reasonable that they'd keep cool and defer to your professional opinion, given the probable technological generational gap and/or the maturity that comes from older age.

    ...Which doesn't mean that there aren't obnoxious, self-entitled and stubborn older customers, of course.
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