What it's like to be a network engineer...translated into normal people speak

User: I think we are having a major road issue.

Me: What? No, I just checked, the roads are fine. I was actually just on the roads.

User: No, I’m pretty sure the roads are down because I’m not getting pizzas.

Me: Everything else on the roads is fine. What do you mean you aren’t getting pizzas?

User: I used to get pizzas when I ordered them, now I’m not getting them. It has to be a road issue.

Me: As I said, the roads are fine. Where are you getting pizzas from?

User: I’m not really sure. Can you check all places that deliver pizzas?

Me: No I don’t even know all the places that deliver pizza. You need to narrow it down.

User: I think it is Subway.

Me: Okay, I’ll check…No, I just looked and Subway doesn't deliver pizzas.

User: I’m pretty sure it is Subway. Can you just allow all food from Subway and we can see if pizza shows up?

Me: Sigh, fine I’ve allowed all food from Subway, but I don’t think that is the issue.

User: Yeah I’m still not getting pizza. Can you check the roads?

Me: It’s not the roads, the roads are fine. I’m pretty sure Subway isn’t the place.

User: Okay, I found it. It’s Papa Johns.

Me: Okay, I looked and Papa Johns does deliver pizza. Is it the local Papa Johns or one in a different town?

User: I don’t know. Can you allow pizza from all Papa Johns to me?

Me: No I can’t do that. Can you get me an address for Papa Johns?

User: No, I only know it as Papa Johns. Can you get me all the addresses of all Papa Johns and I’ll tell you if one of them is correct?

Me: No, I don’t have time for that. Okay, I looked at the local one and it looks like they have sent you pizza in the past and they are currently allowed to send you pizzas. Try ordering a pizza while I watch.

User: Yeah still no pizza. I’m guessing they are getting blocked at the freeway. Can you check the freeway to make sure they can get through?

Me: No, this is a local delivery. They aren't even using the freeway.

User: Okay, well then it has to be a road issue.

Me: No, the roads are fine. Okay, I just drove from the Papa Johns to the address they have on file for you and there is nothing there.

User: Hmm, wait we did move recently.

Me: Did you give your new address to Papa Johns?

User: No, I just thought they would be able to look me up by name.

Me: No they need your new address. What’s your new address?

User: I’m not really sure. Can you look it up?

Me: Sigh, give me a second…Okay, I found your address and gave it to Papa Johns. Try ordering a pizza now.

User: HEY! PIZZA JUST SHOWED UP!

Me: Okay, good.

User: (To everyone else they know) I apologize for the delay in the pizza but there was a major road issue that was preventing the pizza from getting to me. The network engineer has fixed the roads and we are able to get pizza again.

Me: But it wasn’t the roads…whatever.

User: Oh, can you also check on an issue where Chinese food isn’t getting to me? I think it may be a road issue

The way 90% of the population wears their face masks really explains a lot about their approach to using software, apps & websites as well.

I feel like giving up.

I am not a developer for the salary, or just to solve analytical puzzles. Those are motivators, but my main drive is to make the world more comfortable and enjoyable, better optimized, build ethical services which bring happiness into people's lives. I want to improve society, even if it's just a tiny bit.

But if users invest absolutely zero percent of their limited brain capacity into understanding a product that already has a super-clean design and responds with helpful validation messages...

...why the fuck bother.

I used to think of the gap between technology and tech-incompetent people as an optimization problem.

As something which could be fixed by spending a fortune on UX research. Write tests, hire QA employees, decrease tech debt, create a bold but unified & simple design.

But the technologically incompetent just get more entitled with every small thing you simplify.

It's never fucking fool-proof enough.

Why can't I upload a 220MB PDF as profile picture? Why doesn't the app install on my 9 year old Android Froyo phone? Why can't I sign up if my phone number contains a  U+FFFC? Why does this page load so slowly from my rural concrete bunker in East Ukraine? WHY DO I HAVE PNEUMONIA, HOW DID I GET INFECTED EVEN THOUGH I WAS WEARING A MOUTH MASK ON MY FOREHEAD?

This is why I ran away from Frontend, to Backend, to DBA.

If I could remove myself further from the end user, I would.

At least I still have a full glass of tawny port and a huge database which needs to be normalized & migrated.

Fuck humans, I'm going to hug a server.