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Tester has found an issue: controller input stops working when performing certain steps.

Creates a report and provides an attachment.

The attachment depicts some menu where, at first, the cursor moves around various options, then simply stops moving.

The problem:

Since this is a simple in-game recording, there is neither an overlay of the controller w/ a visual representation of the input actually being provided but not working, nor there is a camera recording available where I can see the tester pressing buttons on a controller.

For all I know, the tester put down the controller / stopped pressing buttons.

...I've also seen reports of animations not working... w/ fucking screenshots attached.

How the fuck can you see something not being animated in a fucking static picture?

Comments
  • 7
    Send them a screenshot back, proving that the animation is working on your machine.
  • 1
    Thank you kindly.

    I was in a need of a good laugh.

    The next time this thing happens, I think I shall... in the spirit of teaching and all that.
  • 0
    kind of ancillary, but are you using one of those cloud-provider based testing suites?
  • 1
    No. Just some external, manual testers.
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