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This is why i could NEVER work a helpdesk job - yesterday corporate head office sent out a company wide email, including the helpdesk address. Helpdesk automatically creates a ticket for any emails, attaching the original email for reference. This morning I see at least 10 helpdesk tix, emailed to me because i was on the original email chain, created by dumb-dumbs saying things like "all these emails must be a computer glitch" "I do not require assistance" without realizing if they just stopped replying they would stop getting the emails!
Helpdesk is SWAMPED with legitimate work but lately theyve had to deal with things like this, I feel terrible for them
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helpdesk