spent 8 months building and customizing a vtiger database for work. tons of fun got it to a point where I have saved a ton of time for all the people that use the program. boss wants to have reports out of it each morning, so I showed him how to run reports and adjust entries. he didn't like the formatting of the report. so I set up the report to export to excel and took another 2 hours building a macro that formats the way he likes and prints the report for him. he used to take a month filling out paper work to get a report, now all he has to do is open a favorite on his web browser, make 3 clicks Then open an excel and type ctrl+r and it's done. he tells me it seems too complicated and is considering going back to the paper method...so frustrating.