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Friends, gather round for a story of "the user".
Two days ago I assisted a friend in reviving their scammed Instagram account with final confirmation it was back in their possession yesterday. I stated "make sure you clean out phone numbers, emails and change the password. WHATEVER YOU DO DON'T USE THE SAME PASSWORD"....I bet you know where this is going....
Queue 6:45am: "HELP! THEY DID IT AGAIN! THEY TOOK MY FACEBOOK THIS TIME TOO!" as a safety measure, I told her to link them for recoverability.....not thinking you just created a bridge to the facebook...
Now We're going through EVERY account BY HAND and changing EVERY password for EVERY service and enabling MFA. We've also learned the power that the forgot password button wields for everyone.
ProTip: If your friend was "hacked" be patient, friendly and soft to get every detail...sometimes you learn more and can position them better.
Now I'm upset with myself because I couldn't save their accounts and at this point we've lost the only footing we had to them. Social Media is a curse.
rant
support desk
social media
"hacked"