*at work* (fictional names)

Kevin (linux support engineer): Bob, could you come for a second to take a look at something?
Bob (senior linux engineer): *tiny voice from a corner behind a desk* bob is not available right now. Please try again later.
Kevin: Bob, please, just for a second!
Bob: bob is not available right now, please try again later.
Kevin: Boooooooooooooob, come heeeeereeeee
Bob: as said before, bob is not available right now, try again later.
Kevin: but booooooob, come oooooon.
Bob: it seems that you might have a hearing problem since bob is still not available.
Kevin: but booooohooooob, come heeeeeeeeeeereee
Bob: it seems like the person on the other side of this line might be retarded. Bob is not available right now.
Kevin: But boooohooooohooooooob come oooohooohooon, just for a seeehehecond *starts fake sobbing"
Bob: Bob is getting real tired of your shit. Leave bob alone.

😆

Today at work, still laugh thinking back to it!

We were on lunch break but the linux support engineers who are on the phones as well have to pick up calls anyways (very small team).

*engineer walks to the table, sits down: Ahhh rest, finally!*
*tringggggggggg*
*engineer pulls a face like 'oh for fucks sake' and walks back to his desk*
*puts headphones on and clicks the answer button just as it disappears*
"really!?! Alright lets finally eat now"
*sits for literally one second*
*tringgggggggggg*
*Engineer seems quite pissed off now. walks to his desk again, puts on headset, clicks the answer button JUST as the call stops again*
"Mother of god, fucking really?"
*stays as his desk for a minute or so, walks back, stays hovering above his chair for a little and finally sits down again*
"Finall......"
*TRINGGGGGGGGGGGG*
"MOTHERFUCKER. THESE GUYS TIME IT OR SOMETHING!?!?"
*walks back to his desk very frustrated this time*
*puts on headphones very quickly and presses the answer button*
*answer works but the call is literally dropped the second he starts it (it was a real client)*

"OH FOR FUCKS FUCKING FUCKING FUCKING SAKE FUUUUUUUUUUUUUUUUUUUUUUCK"

*walks back to table again and sits down. Takes sandwich and....*

*TRINGGGGGGGGGG MOTHERFUCKER*

"FUCKING COCKSUKING MOTHERFUCKING PIECES OF WHAT THE FUCKING FUCK EVER"

*gives a deadly look to another engineer: "I am NOT going to take it this time! En-fucking-joy."*

We laughed so hard xD

This is Why I give IT support so much respect.

Friend: my computer stopped working can you help?
Me: (porn...again) fine I'll help.
Friend: come over when your ready
Me: Be there tomorrow bro

Next day.....

Me: where is your desktop
Friend: upstairs, I tried everything man
Me: look at the monitor... look at the hp piece of shit.. see green light on... look back at the monitor...no light... look at my friend.
Friend: 😕
Me:😪
Friend:😳
Me: look behind the desk...
Friend: 😰
Me: 😪your monitor is unplugged
Friend: 😅
Me: fuck you lose my number

I haven't told anyone I know yet but yesterday I got a call from a user and she asked me if I could come down and take a look at some software I support. I did and fixed the issue.
She then asked if I could take a look at her computer because help desk and PC team had tried to fix and couldn't.

5 minutes later I fixed it (every site she went to gave cert error in both chrome and ie). I stood up and there was a couple seconds of me and her just facing each other not saying anything. She was smiling ear to ear the whole time. (This issue was weeks old I think). Then she walks towards me......

And hugs me.

I’m kind of pissy, so let’s get into this.
My apologies though: it’s kind of scattered.

Family support?
For @Root? Fucking never.

Maybe if I wanted to be a business major my mother might have cared. Maybe the other one (whom I call Dick because fuck him, and because it’s accurate) would have cared if I suddenly wanted to become a mechanic. But in both cases, I really doubt it. I’d probably just have been berated for not being perfect, or better at their respective fields than they were at 3x my age.

Anyway.
Support being a dev?
Not even a little.

I had hand-me-down computers that were outmoded when they originally bought them: cutting-edge discount resale tech like Win95, 33/66mhz, 404mb hd. It wouldn’t even play an MP3 without stuttering.

(The only time I had a decent one is when I built one for myself while in high school. They couldn’t believe I spent so much money on what they saw as a silly toy.)

Using a computer for anything other than email or “real world” work was bad in their eyes. Whenever I was on the computer, they accused me of playing games, and constantly yelled at me for wasting my time, for rotting in my room, etc. We moved so often I never had any friends, and they were simply awful to be around, so what was my alternative? I also got into trouble for reading too much (seriously), and with computers I could at least make things.

If they got mad at me for any (real or imagined) reason (which happened almost every other day) they would steal my things, throw them out, or get mad and destroy them. Desk, books, decorations, posters, jewelry, perfume, containers, my chair, etc. Sometimes they would just steal my power cables or network cables. If they left the house, they would sometimes unplug the internet altogether, and claim they didn’t know why it was down. (Stealing/unplugging cables continued until I was 16.) If they found my game CDs, those would disappear, too. They would go through my room, my backpack and its notes/binders/folders/assignments, my closet, my drawers, my journals (of course my journals), and my computer, too. And if they found anything at all they didn’t like, they would confront me about it, and often would bring it up for months telling me how wrong/bad I was. Related: I got all A’s and a B one year in high school, and didn’t hear the end of it for the entire summer vacation.

It got to the point that I invented my own language with its own vocabulary, grammar, and alphabet just so I could have just a little bit of privacy. (I’m still fluent in it.) I would only store everything important from my computer on my only Zip disk so that I could take it to school with me every day and keep it out of their hands. I was terrified of losing all of my work, and carrying a Zip disk around in my backpack (with no backups) was safer than leaving it at home.

I continued to experiment and learn whatever I could about computers and programming, and also started taking CS classes when I reached high school. Amusingly, I didn’t even like computers despite all of this — they were simply an escape.

Around the same time (freshman in high school) I was a decent enough dev to actually write useful software, and made a little bit of money doing that. I also made some for my parents, both for personal use and for their businesses. They never trusted it, and continually trashtalked it. They would only begrudgingly use the business software because the alternatives were many thousands of dollars. And, despite never ever having a problem with any of it, they insisted I accompany them every time, and these were often at 3am. Instead of being thankful, they would be sarcastically amazed when nothing went wrong for the nth time. Two of the larger projects I made for them were: an inventory management system that interfaced with hand scanners (VB), and another inventory management system for government facility audits (Access). Several websites, too. I actually got paid for the Access application thanks to a contract!

To put this into perspective, I was selected to work on a government software project about a year later, while still in high school. That didn’t impress them, either.

They continued to see computers as a useless waste of time, and kept telling me that I would be unemployable, and end up alone.

When they learned I was dating someone long-distance, and that it was a she, they simply took my computer and didn’t let me use it again for six months. Really freaking hard to do senior projects without a computer. They begrudgingly allowed me to use theirs for schoolwork, but it had a fraction of the specs — and some projects required Flash, which the computer could barely run.

Between the constant insults, yelling, abuse (not mentioned here), total lack of privacy, and the theft, destruction, etc. I still managed to teach myself about computers and programming.

In short, I am a dev despite my parents’ best efforts to the contrary.

Weirdest technical interview:

I was applying all over during my last semester in college (before graduating). This place was hiring a PHP developer for their “web store”. My interviewer invited me into her office, pulled out a laptop, and asked if I could walk her through some of the existing code. After I successfully did, she responded with “oh wow, we had no idea it was doing all of that!”.

The main room consisted of 6 folding tables lined with people on desk phones (probably support/sales). When I asked her where I would be working (mostly concerned about not being able to focus over the constant phone calls), she said that I would just share her desk in her office.

Then she asked if I could start the next day, without giving my internship any kind of warning that I’d be quitting so abruptly. She also asked me to start missing class, so I could spend more time at work. Saying things like “if you already have the job, why focus on school?”. When I asked who wrote that code, she told me that it was an out of state contractor that they’re trying to get rid of, because his rates were too high.

I told her that I would need a few days to think about it, which gave me time to call the other places that I had interviewed, but were still waiting to hear back. Luckily, when one of the places heard that I had been offered a job, they decided to rush their hiring process and offered me a job over the phone!

It’s been 6 years, and I am so thankful that I didn’t have to take that sketchy job.

We moved to a new office floor and got a brand new set up. My new extension monitor died just after 4 hours of use, it was showing a black screen a with couple of colourful lines running down the screen.

Got the IT guy to come and replace it. He says he must test it with a display cable even though the screen was dead without any input source. (Ok fine cbf arguing with you, just do it.)

*Magicarp used splash, nothing happened*

Realising I was right, he gave the ok for another guy to replace my monitor.

Second guy comes to my desk and realised he forgot the electric screwdriver. (Sigh, how long must I wait...) After he finally finished installing​ the new monitor he plugged the display cable into a random display port without looking.

*Magicarp used splash, nothing happened*

Since the monitor wasn't displaying anything, he jumped into asking me to restart my computer. I gave him "the wtf are you stupid face" and just said "NO". I looked over to where he plugged the cable and asked why he plugged into the "dp out" port.

I plugged the cable to the correct port and monitor was working.

Felt like I can do their job better without any experience in IT support.

PS. Don't play the "please restart your computer" card on me. I also work in technology.

Wrote my friend Sam a letter when I was still working in support. I think it still holds up today.

---

Dear Sam,

I understand that you will join us in our overseas office. Congratulations on landing that job. It’s good steady work. I’ve been doing it for the last ten years.

Your still young so maybe I can give you some little wisdom that will help you in your working years to come.

Let me begin by shedding some light on phone calls.

I try. I really do try Sam. But it is getting so hard for me to hold back the rage that builds up during certain phone calls. Especially the ‘Sorry, I just don’t know anything about computers! -giggle-’ ones.

Those are the times that I have no access to what they see. I’ve no team-viewer, can not take over that screen in any other way. And why-oh-why can I not take over that terminal session dear Sam? It’s because the caller can not double-click an icon or find a terminal session number.

And what is the reason for this? Because they ‘just don’t know anything about computers! -giggle-’. This is a sort of get-out-of-jail-free card. Beware of these callers Sam.

There is nothing so nerve-wrecking then finding yourself at the mercy of people describing Internet Explorer (do not even get me started) as ‘the big ‘E’, if they use Chrome for their webmail then they most likely will say ‘Mail’ if they mean Chrome. There is no logic Sam. That is just the way these people work.

They will suck all enjoyment out of your work. They will make you want to hunt them down in dark office hallways and show them your tears Sam. Because cry you will.

Sure, I understand that not everyone can be tech savvy. Why, if everyone would be, where would that leave us? No. I love the technologically challenged. They put the fiber in my internet. They make me LOL for real. After the initial anger subsides anyway.

But just below that well-willing folk, on the other side of that border… there they dwell: Management.

Nice cars, suits and iphones Sam. First thing a new manager will require is a brand spanking new business-card. It will hold his/her new title. Then an iphone or overpriced android model will follow suit.

Then they will barge into your office, holding it like it’s the next best thing since sliced bread.

Any manager will automatically assume that you will drop anything you are doing at the present moment to acknowledge the presence of greatness. Failing to do so will result in awkward yet fulfilling situations. I recommend that you do not take your hands of the keyboard and give only the slightest of nods after 5 minutes of complete silence and glaring.

Well… you feel the glare. You do not glare yourself. You do not break eye-contact with the monitor. It does not even matter if you are typing for real or not. I once clicked away happily for 5 minutes. I just typed ‘he is still there’ over and over again. Do not break down Sam. This moment will decide your relationship with this individual.

After the nod there will be a flood of words aimed in your general direction. You can disregard anything that is said. It boils down to ‘can not operate device’.

You then take the device from this person and put it next to you on your desk. You’ll ask the name of this simpleton, write it down on a sticky-note, slap that on the phone. Then you’ll write a random date in the not so near future on another sticky and hand that to the bewildered person in front of you.

It will usually utter some incoherent words about ‘needing, time or but’ (I find that ‘but’is a word they like. They tend to use it three or four times consecutive before you usher them through the door).

Now you’ve won Sam. Well… not really. But it will feel good, I can guarantee that.

This must do for now. A new suit is glaring at me for the last five minutes.

Felt good to do something productive with this time.

Take care,

Baltasar

P.s. I just noticed that there is some foam around his mouth. So if you encounter this, don’t worry: it seems to be perfectly normal.

Worst legacy experience...

Called in by a client who had had a pen test on their website and it showed up many, many security holes. I was tasked with coming in and implementing the required fixes.

Site turned out to be Classic ASP built on an MS Access database. Due to the nature of the client, everything had to be done on their premises (kind of ironic but there you go). So I'm on-site trying to get access to code and server. My contact was *never* at her desk to approve anything. IT staff "worked" 11am to 3pm on a long day. The code itself was shite beyond belief.

The site was full of forms with no input validation, origin validation and no SQL injection checks. Sensitive data stored in plain text in cookies. Technical errors displayed on certain pages revealing site structure and even DB table names. Server configured to allow directory listing in file stores so that the public could see/access whatever they liked without any permission or authentication checks. I swear this was written by the child of some staff member. No company would have had the balls to charge for this.

Took me about 8 weeks to make and deploy the changes to client's satisfaction. Could have done it in 2 with some support from the actual people I was suppose to be helping!! But it was their money (well, my money as they were government funded!).

We recently signed a huge deal with a big, very known vendor. I asked if they had a web interface to the software. Of course, they said, and gave us a link. I clicked the link and was asked to install java. Turns out the web version is just the desktop version wrapped in a Java applet. The applet didn't do well with openjdk, so they asked me to file a support ticket. They gave me another link. The service desk required shockwave flash.

My boss asked me to do tech support today as one of tech support employee was not feeling well.

The very first call i attended, went like:

Me : Sir, this is xyz support desk. How may i help you?

*Listening his problem*

Me : Sir solution is pretty simple. Just do a Right click on application shortcut icon and then select "Open File Location".

Client : where can i find "Right Click"?

I once worked Tech Support for a point of sale software package. There was really no internal help desk, so we got all of those questions as well.

One day our front receptionist that her computer is being really weird and she can't type - it keeps inserting 3s in the middle of what she is typing.

I take the short walk down the hall to her desk and see that, indeed, a never ending string of 3s is being input to her screen.

"I can't figure out what's wrong." she says.

Then I reach over and remove the edge of an open binder whose edge was resting on the 3 key and enter key on the num pad.

"That should fix it."

Walked back to my desk.

The website for our biggest client went down and the server went haywire. Though for this client we don’t provide any infrastructure, so we called their it partner to start figuring this out.
They started blaming us, asking is if we had upgraded the website or changed any PHP settings, which all were a firm no from us. So they told us they had competent people working on the matter.

TL;DR their people isn’t competent and I ended up fixing the issue.

Hours go by, nothing happens, client calls us and we call the it partner, nothing, they don’t understand anything. Told us they can’t find any logs etc.

So we setup a conference call with our CXO, me, another dev and a few people from the it partner.
At this point I’m just asking them if they’ve looked at this and this, no good answer, I fetch a long ethernet cable from my desk, pull it to the CXO’s office and hook up my laptop to start looking into things myself.

IT partner still can’t find anything wrong. I tail the httpd error log and see thousands upon thousands of warning messages about mysql being loaded twice, but that’s not the issue here.
Check top and see there’s 257 instances of httpd, whereas 256 is spawned by httpd, mysql is using 600% cpu and whenever I try to connect to mysql through cli it throws me a too many connections error.

I heard the IT partner talking about a ddos attack, so I asked them to pull it off the public network and only give us access through our vpn. They do that, reboot server, same problems.

Finally we get the it partner to rollback the vm to earlier last night. Everything works great, 30 min later, it crashes again. At this point I’m getting tired and frustrated, this isn’t my job, I thought they had competent people working on this.

I noticed that the db had a few corrupted tables, and ask the it partner to get a dba to look at it. No prevail.

5’o’clock is here, we decide to give the vm rollback another try, but first we go home, get some dinner and resume at 6pm. I had told them I wanted to be in on this call, and said let me try this time.

They spend ages doing the rollback, and then for some reason they have to reconfigure the network and shit. Once it booted, I told their tech to stop mysqld and httpd immediately and prevent it from start at boot.

I can now look at the logs that is leading to this issue. I noticed our debug flag was on and had generated a 30gb log file. Tail it and see it’s what I’d expect, warmings and warnings, And all other logs for mysql and apache is huge, so the drive is full. Just gotta delete it.

I quietly start apache and mysql, see the website is working fine, shut it down and just take a copy of the var/lib/mysql directory and etc directory just go have backups.

Starting to connect a few dots, but I wasn’t exactly sure if it was right. Had the full drive caused mysql to corrupt itself? Only one way to find out. Start apache and mysql back up, and just wait and see. Meanwhile I fixed that mysql being loaded twice. Some genius had put load mysql.so at the top and bottom of php ini.

While waiting on the server to crash again, I’m talking to the it support guy, who told me they haven’t updated anything on the server except security patches now and then, and they didn’t have anyone familiar with this setup. No shit, it’s running php 5.3 -.-

Website up and running 1.5 later, mission accomplished.

A third party manages access to a web application I’m supposed to begin using. While accessible from the Internet, they whitelist IP addresses, so it rejects the login credentials if not coming from a whitelisted address.

I provided my external IP address to their support team but the application was not letting me in, so I called their help desk. A support technician said that my IP address was 10.x.x.x, a private IP address. I’m not on the same network as this application, so I did a quick check and realized they are reading my internal IP address from my X-FORWARDED-FOR (XFF) header (yes, my employer exposes this).

I explain to him that the application is incorrectly reading my external (connection) IP address and is instead reading my internal IP address from my XFF header. I also explain that it’s not a good idea to add a private IP address to their whitelist as it somewhat defeats the point as anyone can assign that IP address within their network and expose it via an XFF header.

After talking to numerous support personnel, I came to the conclusion that not a single support person on their team understands basic networking and private IP address ranges.

I finally just said, “Fine. Go ahead and add my internal IP address but keep in mind it will change a lot.”

He then proceeded to “explain” to me how my IP address is assigned by my ISP and should change very infrequently. I explained to him that the IP address their application is reading is actually assigned by DHCP inside my network, but I was clearly wasting my breath.

My work laptop (windows) updated yesterday. Today my monitors keep flickering, hanging, and going black for a few seconds then come back with an error that my display drivers crashed. Since I have basically zero access to anything admin on this machine, I put in a help desk ticket with all the details, the error message, even screen shots which took forever to get because of all the crashes.

They finally respond after about an hour, and tell me that my computer does not support 3 screens so I will have to use 2, and that is what is causing the crash. Well I have been using 3 screens with this computer since I started there in 2014, and it has worked perfectly until the update, so I asked if they could revert the update.

He told me that they could not revert it, and not only that, but I couldn't have been using 3 monitors before because the computer doesn't support it and never has. REALLY??? I just freaking told you I have been doing that for over 3 years so obviously it does support it you deaf, stupid retard. Try using your brain for 2 seconds and work on a solution instead of calling me a liar and dismissing my issue without thought.

After going back and forth for about 5 minutes I gave up and hung up. Finally I fixed it by switching out my docking station with another one I found laying around. Not sure why that worked, but I'm back to working on all 3 monitors. I called the guy back to tell him it's working and sent a picture of my setup, his response: "Well I don't know why that works because your laptop is too old to support that."

Useless...

Me (junior) working on something specific/concrete; actually doing something. Gets stuck and goes to lead with specific question.
me: hey lead, if we have x, does y need to be included as well?
lead: yes, no, maybe, random bla.
me, tries to summarize and extract a to-do: oke... so based on 'yes, no, maybe random bla' you suggest adding y right about here?
lead: maybe bla and we have to think about it, yes, random bla. Try whatever feels right to you.
Me walks back to desk. Decides to support a charity, help refugees and homeless people CAUSE THAT FEELS RIGHT!

Been a while but I'm back with fresh rants.

If you look in my history you will see support wanted us devs to start paying for writing bugs. Now the release presentation has passed but we're still in crunch time because we can't put clients onto the new version yet. And in the meantime our coffee machine broke. So support has started to manually pour coffee, which was actual real nice of them.

Now yesterday I'm in a hurry and the coffee is out so I decide to pour a quick cup for myself with the leftover grounds. When I'm back at my desk I get a call asking if I just made coffee. I'm like yeah something wrong? Proceed to get chewed out for being selfish and that they see how it is with me, then get hung up on before I can even explain.

So yeah not only is my company too cheap to get a new machine, the lack of one causes drama.

Today however our network guy, who was present when my colleagues asked what was with the weird phone call, brought in his own machine and let me have coffee from it. Meanwhile suport can keep their crappy manual pouring. And I don't need to go into their office anymore.

First year at university, prepared to set up multiple electronics.
rPi, arduino Ethernet shield, laptop, and desktop.
Brand new netgear switch to satisfy my internet surfing needs....

After setting up my devices, I realized none of them have internet. Hm. The feed port on my switch wasn't blinking either. So I tell the front desk, and a short 7 days later the port is back on. Yay, problem solved.

One morning I arise to see the port dark and inactive. Furious I use my laptop to share an internet connection while my actual port is "broken".

Support ticket is reopened and this time I get an email saying the port was disabled due to a security issue.

Me: what's the issue?
IT: there was more than two devices connected to the port

(OnLy TwO dEvIcEs PeR port???)

Me: oh okay I will only connect two.

The next day the port is disabled, again.

Me: can you tell me why it was disabled?
IT: a switch was detected being used, security error.
Me: how do I connect more than one device to the port without a switch???
IT: ...
IT: Please only connect one device.

🤔

As IT, I hate being too accessible to users (I'm a software dev, not help desk support). One particular user...let's call him Fred (even though his real name is Joe)...sits close to me.

---

Fred: Bobby, fix my Outlook (he says it jokingly but serious). It keeps saying it needs to be repaired.

Me: Yeah had the same issue last week. I just reinstalled it.

Fred: So...you can't fix it?

---

Fred: Bobby, I need access to X.

Me: Ok go to this link to request access and a manager will approve it.

Fred: Whaaat? That's too much work. You are IT and should just give me access.

---

Fred: Youtube isn't working.

Me: Ok...and?

Fred: It means my internet isn't working!

Me: *sigh*

Damn senior guy from storage background worked for a big company, he wants to learn git and so I told him to install git from git scm portal.
Well he did and came back saying its not working. I wondered thats not possible to curiousity I when to.his desk and found he was using fucking windows xp sp3 on his laptop.

I told him can you install windows 10
Well he tried but his fucking hardware doesnt support.

Wondered seriously why on earth this guy still using windows xp

So for context, I'm doing an Apprenticeship in IT and naturally I've been put on help desk.

I've recently been given a phone on my desk since I'm trusted enough and know enough about our software that there's no risk to me accepting calls.

I get the standard ones, a number from a different country, poorly pronouncing a co-workers name, asking if they can speak to them. I give my normal response, "I'll just check if they're in a meeting and I'll get back to you" (which they somehow always are) and ask if they would like to leave a message. They obviously don't since they're usually scams.

Since Tuesday I've started getting calls from "BT Technical Support". I don't use BT. My company doesn't use BT. So, it's clearly a scam.

Yesterday, the same guy calls me up, Thomas he says his name is. I go along with it for a while, agreeing that I've noticed our network has been slow until the point where he asks me to begin to install TeamViewer. I realise what he's going to do so I ask him what the problem with our network is.

I hear him start to respond but he stops. He's got no clue what to say, so I say to him, "Thomas mate. I think our biggest problem with our BT network is that we don't have BT."

He puts the phone down.

So I ask you for help, lovely people of devRant.

I have a Windows 10 VM ready to go. I have a couple notepad files labelled as "Passwords" and "Bank Details". What else can I throw on there to make this guy think he's hit the jackpot without really causing too much damage?

Any ideas would be appreciated. <3

This morning, I felt pretty good. I had a healthy breakfast and I took the longer U-bahn journey into work so as to enjoy the Autumn scenery. I get to my desk after greeting my colleagues with the customary "Guten Morgen" and I began to plan my work for the day. I see there is a new ticket assigned to me which relates to a HTML issue. The customer support team are able to use a HTML editor to made changes to a section of a user's dashboard and from time to time, I get asked to fix their mistakes. Usually, it is something small, but it makes me cringe every time I see the markup. "Tables...tables everywhere!!!", sighed the once happy dev.

Time for a coffee break and a sit-down with the support team

Just because I know how to program doesn't mean I know how to fix your goddamn computer. We have an IT support team. Call them!

Don't come to my desk asking about a computer problem, then stand there with a vacant stare when I say I can't help you. I've given you the support team's contact info several times already. I assure you, they specifically get paid to configure your emails, install printers, setup your VPN, etc. Now where the hell was I at...

Not as much of a rant as a share of my exasperation you might breathe a bit more heavily out your nose at.

My work has dealt out new laptops to devs. Such shiny, very wow. They're also famously easy to use.
.
.
.
My arse.
.
.
.
I got the laptop, transferred the necessary files and settings over, then got to work. Delivered ticket i, delivered ticket j, delivered the tests (tests first *cough*) then delivered Mr Bullet to Mr Foot.

Day 4 of using the temporary passwords support gave me I thought it was time to get with department policy and change my myriad passwords to a single one. Maybe it's not as secure but oh hell, would having a single sign-on have saved me from this.

I went for my new machine's password first because why not? It's the one I'll use the most, and I definitely won't forget it. I didn't. (I didn't.) I plopped in my memorable password, including special characters, caps, and numbers, again (carefully typed) in the second password field, then nearly confirmed. Curiosity, you bastard.

There's a key icon by the password field and I still had milk teeth left to chew any and all new features with.
Naturally I click on it. I'm greeted by a window showing me a password generating tool. So many features, options for choosing length, character types, and tons of others but thinking back on it, I only remember those two. I had a cheeky peek at the different passwords generated by it, including playing with the length slider. My curiosity sated, I closed that window and confirmed that my password was in.

You probably know where this is going. I say probably to give room for those of you like me who certifiably. did. not.

Time to test my new password.
*Smacks the power button to log off*
Time to put it in (ooer)
*Smacks in the password*
I N C O R R E C T L O G I N D E T A I L S.

Whoops, typo probably.
Do it again.
I N C O R R E C T L O G I N D E T A I L S.

No u.
Try again.
I N C O R R E C T L O G I N D E T A I L S.

Try my previous password.
Well, SUCCESS... but actually, no.

Tried the previous previous password.
T O O M A N Y A T T E M P T S

Ahh fuck, I can't believe I've done this, but going to support is for pussies. I'll put this by the rest of the fire, I can work on my old laptop.

Day starts getting late, gotta go swimming soonish. Should probably solve the problem. Cue a whole 40 minutes trying my 15 or so different passwords and their permutations because oh heck I hope it's one of them.
I talk to a colleague because by now the "days since last incident" counter has been reset.

"Hello there Ryan, would you kindly go on a voyage with me that I may retrace my steps and perhaps discover the source of this mystery?"

"A man chooses, a slave obeys. I choose... lmao ye sure m8, but I'm driving"

We went straight for the password generator, then the length slider, because who doesn't love sliding a slidey boi. Soon as we moved it my upside down frown turned back around. Down in the 'new password' and the 'confirm new password' IT WAS FUCKING AUTOCOMPLETING. The slidey boi was changing the number of asterisks in both bars as we moved it. Mystery solved, password generator arrested, shit's still fucked.

Bite the bullet, call support.
"Hi, I need my password resetting. I dun goofed"
*details tech support needs*
*It can be sorted but the tech is ages away*
Gotta be punctual for swimming, got two whole lengths to do and a sauna to sit in.
"I'm off soon, can it happen tomorrow?"
"Yeah no problem someone will be down in the morning."

Next day. Friday. 3 hours later, still no contact. Go to support room myself.
The guy really tries, goes through everything he can, gets informed that he needs a code from Derek. Where's Derek? Ah shet. He's on holiday.

There goes my weekend (looong weekend, bank holiday plus day flexi-time) where I could have shown off to my girlfriend the quality at which this laptop can play all our favourite animé, and probably get remind by her that my personal laptop has an i2350u with integrated graphics.

TODAY. (Part is unrelated, but still, ugh.)
Go to work. Ten minutes away realise I forgot my door pass.
Bollocks.
Go get a temporary pass (of shame).
Go to clock in. My fob was with my REAL pass.
What the wank.
Get to my desk, nobody notices my shame. I'm thirsty. I'll have the bottle from my drawer. But wait, what's this? No key that usually lives with my pass? Can't even unlock it?
No thanks.

Support might be able to cheer me up. Support is now for manly men too.
*Knock knock*
"Me again"
"Yeah give it here, I've got the code"
He fixes it, I reset my pass, sensibly change my other passwords.
Or I would, if the internet would work.

It connects, but no traffic? Ryan from earlier helps, we solve it after a while.

My passwords are now sorted, machine is okay, crisis resolved.

*THE END*

If you skipped the whole thing and were expecting a tl;dr, you just lost the game.

Otherwise, I absolve you of having lost the game.

Exactly at the char limit

Since we're limiting this to things on my desk I can't do any more deep cuts out of my calculator collection, but this one is still somewhat interesting.

The HP 32S was my friend throughout university, it replaced the 15c I used before which does not live on my desk. The notable thing about the 32s is the fact it's an RPN calculator. RPN calculators are the best way to have friends never ask to borrow your calculator. The exchange will start by them asking to use it, you saying sure, and them handing it back a few minutes later without saying a word.

There's two kinds of people in this world. People who go "wtf" in an interview when asked to create a calculator program using a stack, and people who were oddballs and for whatever reason used reverse polish notation devices.

For those not familiar, rather than entering values into the calculator in "10+10" fashion, you instead provide it a compositional set of values until an operation is provided (10,10,+) at which point it executes. The why is, this type of operation allows the calculator to more naturally process operations, and eliminates the need for parenthesis which makes the operations less error prone in practice and easier to track.

The 32s had a 4 year run before being replaced by the 32SII. In the same way using a Curta will give you a significant understanding of how radix computations and floating points work. Using an HP 32s (or any of its predecessors) will do the same for algebraic functions, because you had to program them yourself using a basic label address system that also had subroutine support.

Kids who grew up with graphing calculators don't know how good you had it 😋

It's fucking never worth it, to be decent to colleagues. I got prove of that just this evening. Sorry, this rant will be a bit longer.

A colleague of mine inherited some legacy project that I worked on in the past. He clearly hates working on it. And tbh. I can't blame him for it. It's not very fun. He also makes virtually no effort to become more proficient in it.

This usually leads to him calling for my aid, whenever any problem arises, that would require any kind of effort to solve. I would normally cave in and help him. Mostly due to the fact, that without any intervention from me, it would end on my desk sooner or later.

That changed in the last few months, as I simply couldn't make free time to help him. anymore. I was working overtime and the associated project barely got done on time. During that time I would, as politely as possible, deny him. He knows fully how stressful the project was getting.

Today he asked for help again. I denied again, as a task was due very soon. He didn't reply to my message afterwards. After a few hours suddenly I got a bunch of his jira issues assigned to me.

The motherfucker simply shoved _all_ of his support issues to me. Not only that, he also assigned the issue he was asking for help for earlier as well. All without consulting me or anything. Then he pissed of into his vacation.

Some of his support issues have been created last year! And they are still not solved. He simply isn't replying to questions in those issues or just assigns them to others colleagues without any instructions.

Fuck him. Other colleagues don't even respond to him anymore. He fully fucking knows that I have a tight deathline on my current task. And still he chose to dump all his work on me, so that I have to waste time to reassign it and report it to our superior.

Fuck him for creating more stress in this already stressful situation. Enjoy your vacation you fucking leech. I will have quite a "nice suprise" waiting for you, when you return.

Since we announced our product yesterday, the bots have started emailing our fuckin support system (which automatically ends up in our Jira Service Desk).

Pound salt you halfwit marketing fucks, you're cluttering our bug reports

FML I am an idiot.. might end up in a rant here (well deserved!!) //if you are here reading this I'm so sorry again!!

I wrote to our support I need DP/HDMI cable.. they asked me to take a pic of the cable I'm currently using.. WTF?! Don't you know how connectors look?! Just get me the damn cable.. :/
Ok.. Took a picture.. sent it back.. At that time I still didn't see the problem with what I wrote/demanded..
Got back reply this is not HDMI connector... FML, I was so convinced computer had HDMI ports so even when I took the pic I wasn't paying attention.. Fuck.

And before when I was switching cables behind the computer below desk I was just blindly feeling around, it didn't even occurr to me to actually check what connectors are used..just knew both monitors had the same connector (and not aure why I thought HDMI :/)...so yeah, I'm the idiot who is not paying attention to stuff.. Fuck.. Was on a scavanger hunt for a wrong type of cable the whole time.. Sorry again!! And please don't kill me next time you see me.. o.O

Bought myself a standing desk (one that rests on top of an existing desk), a new chair with good lumbar support and a few other office bits and pieces before the end of the tax year in the UK. I didn't think I'd be able to put them through my Ltd Co next year because of IR35 changes, but they have been delayed now.

The only thing I don't have yet at home is dual monitors. Otherwise the setup feels great. 30 Mins sitting followed by 30 Mins standing is doing wonders for my old back

Update: for those of you who know cougar woman/ my self proclaimed "work mom" in my previous posts (bitch who keeps stealing my lunch), yesterday she really tipped me over the edge. So I'm fucking hauling ass on my sprint work because I had to take over another team member's tasks (because he "doesn't have time" for it being prod support but all I see him doing is shitposting at his desk) and someone from another team asked the cougar a question about something. she comes up to me all demanding like "HEY you, you got the worksapce open?"
I was like um... no I don't. I'm working on the other application.
and then she's like "Look at my laptop and show him". Okay bitch let me just drop everything I'm doing to help a random person. The fact that she commanded me instead of just asking me pissed me off. Not even a single sign of "please". I'm tired of her truly. She is a snake. Even to her friend on our team. Every time he's out she's like "hey where is _____? huh why isn't he here??? hmmm" in an instigating way to remind everyone that he might've taken off for no reason. When I was too sick to volunteer at an event she organized in the morning on Saturday, she asked me the following Monday, "oh did you drink too much? lmao. a spiteful, grudge holding bitch for sure

I was returning something at MicroCenter the other day. The guy in front of me was picking up a laptop be brought in to have fixed. They had replaced the motherboard, and put all his old data on an external drive.

"So what's this?"

"This is an external hard drive. We copied all the data from your laptop onto it and put a fresh install on it."

"So .. how do I get to it?"

"You just plug it in, over USB."

"So how ... how does that work."

This goes on for a while. Shop owner has to start his computer. Plug in the drive. There was a lot of, "So everything that was on here, is now on here?"

The guy had no basic understanding of external hard drives, USB, copying files ... thankfully while the files were copying from the hard drive to his desktop, he said he needed a longer cable to the router so he could put it on the other side of the room. It took the guy behind the desk an unreasonable amount of time to direct him to the isle with the Ethernet cables, but once he did, I was finally able to return my item.

I'm glad I no longer work in desktop support.

There are days I imagine what my life would be like as a farmer instead of being a developer.
Two major sets of fully manual tests due on one day, after I've been alone in the office for two weeks handling all development, testing and support requests; inbox full of dumb questions that are answered in docs; people at my desk asking for shit that won't get done; and although the other devs are all back, one is "working" from home, one has no permissions to SVN, and the other is still learning how to do anything useful.
To top it all off, I've a meeting in twenty minutes, and I've managed to get coffee on my shirt and in my ear buds in a curious incident involving my headphones getting dunked in my coffee and going towards me at high speed.
Oh, and my wife just called saying the baby is screaming like a banshee at home, so I have that to look forward to.
Ugh...

Friends, gather round for a story of "the user".

Two days ago I assisted a friend in reviving their scammed Instagram account with final confirmation it was back in their possession yesterday. I stated "make sure you clean out phone numbers, emails and change the password. WHATEVER YOU DO DON'T USE THE SAME PASSWORD"....I bet you know where this is going....

Queue 6:45am: "HELP! THEY DID IT AGAIN! THEY TOOK MY FACEBOOK THIS TIME TOO!" as a safety measure, I told her to link them for recoverability.....not thinking you just created a bridge to the facebook...

Now We're going through EVERY account BY HAND and changing EVERY password for EVERY service and enabling MFA. We've also learned the power that the forgot password button wields for everyone.

ProTip: If your friend was "hacked" be patient, friendly and soft to get every detail...sometimes you learn more and can position them better.

Now I'm upset with myself because I couldn't save their accounts and at this point we've lost the only footing we had to them. Social Media is a curse.

The conversations that come across my DevOps desk on a monthly basis.... These have come into my care via Slack, Email, Jira Tickets, PagerDuty alerts, text messages, GitHub PR Reviews, and phone calls. I spend most of my day just trying to log the work I'm being asked to do.

From Random People:
* Employee <A> and Contractor <B> are starting today. Please provision all 19 of their required accounts.
* Oh, they actually started yesterday, please hurry on this request.

From Engineers:
* The database is failing. Why?
* The read-only replica isn't accepting writes. Can you fix this?
* We have this new project we're starting and we need you to set up continuous integration, deployment, write our unit tests, define an integration test strategy, tell us how to mock every call to everything. We'll need several thousand dollars in AWS resources that we've barely defined. Can you define what AWS resources we need?
* We didn't like your definition of AWS resources, so we came up with our own. We're also going to need you to rearchitect the networking to support our single typescript API.
* The VPN is down and nobody can do any work because you locked us all out of connecting directly over SSH from home. Please unblock my home IP.
* Oh, looks like my VPN password expired. How do I reset my VPN password?
* My GitHub account doesn't have access to this repo. Please make my PR for me.
* Can you tell me how to run this app's test suite?
* CI system failed a build. Why?
* App doesn't send logs to the logging platform. Please tell me why.
* How do I add logging statements to my app?
* Why would I need a logging library, can't you just understand why my app doesn't need to waste my time with logs?

From Various 3rd party vendors:
* <X> application changed their license terms. How much do you really want to pay us now?

From Management:
* <X> left the company, and he was working on these tasks that seem closely related to your work. Here are the 3 GitHub Repos you now own.
* Why is our AWS bill so high? I need you to lower our bill by tomorrow. Preferably by 10k-20k monthly. Thanks.
* Please send this month's plan for DevOps work.
* Please don't do anything on your plan.
* Here's your actual new plan for the month.
* Please also do these 10 interruptions-which-became-epic-projects

From AWS:
* Dear AWS Admin, 17 instances need to be rebooted. Please do so by tomorrow.
* Dear AWS Admin, 3 user accounts saw suspicious activity. Please confirm these were actually you.
* Dear AWS Admin, you need to relaunch every one of your instances into a new VPC within the next year.
* Dear AWS Admin, Your app was suspiciously accessing XYZ, which is a violation of our terms of service. You have 24 hours to address this before we delete your AWS account.

Finally, From Management:
* Please provide management with updates, nobody knows what you do.

From me:
Please pay me more. Please give me a team to assist so I'm not a team of one. Also, my wife is asking me to look for a new job, and she's not wrong. Just saying.

Since i hard problems with a slow harddrive i've been asking for a SSD. It took 6 weeks for a SSD to arrive.
It has been laying on my desk for another 4, because busy projects etc.
Last friday i decided to install it. I have to do everything about the install myself. No IT support nothing.
I've been trying to install windows on the SSD For over a day now. And now im fucking done with it. FUCK THIS SHIT. FUCK THE SSD. FUCK THE FUCKING PROJECT AND FUCK THE FUCKING CLIENT. Goddamn morons around here.

Spent three days banging my head against my desk trying to get an AWS Lambda function to work, only to finally discover that my code was perfectly functional and it was a security group problem. It was supposed to send a POST request to a load balancer's URL but couldn't resolve the hostname because the security group blocked a necessary outbound port for DNS requests.

That's what I get for not troubleshooting at the infrastructure level when experiencing connection issues. I did not spend two years doing tech support just to forget basic troubleshooting steps now that I'm in the DevOps field...

When you get a job that is advertised as a software development job, but you end up doing 80% software development and 20% help desk support tickets.

Sometimes I really hate this industry. Also, what is it with people assuming software developers can just wave a fucking wand and make shit work? FUARKKKKKK!

Free overtime when we're deploying too, fuck yes! I love free overtime!

So 90% of the Tech Support team is off today. So I decided to jump in to help the guys out:

Me: *solves issue
(one less ticket to solve)
Reporter: "thank you for your help!"
(re-opens the ticket)
Me: *recloses the ticket
Reporter: "thanks again"
(Reopens ticket)
Me: smashes head into desk

How am I supposed to get tickets solved when most of the open tickets are "thank you's"!

Interned at a company where i was developing desktop applications and also taking care of user support (general user support, nothing to do with the software i was developing).

Do you know how frustrating it is to get off your desk and leave an unfinished line of code just to go and find out that the 'my computer froze' issue was simply an improperly plugged in mouse. 😠😠

Fart on you user

So we now answer IT support calls. I’m a developer that does help desk support work. Is it just me, or does anyone else find that extremely fucking annoying? I don’t want to spend my day being interrupted all the time to solve an IT problem when I’m employed as a developer. Fuck sake. The worst bit about all of this is I can’t find another job because there aren’t any. Glorious.

I'm about to interview for a Support Desk position with a year left in college. Studying software engineering, is this a bad job for me? As I get closer to my graduation, I'm going to apply for developer positions, but would this experience hurt me more than help?

Haven't had any luck trying to find a developer internship. Live in Atlanta.

!long rant
Trying to work from home is always a pain, since we need to use company laptops (no ifs, ands or buts about it).
Yesterday I took the laptop in to check for updates that just wouldn't run while at home (my first mistake), and I couldn't get past the "Press Ctrl+Alt+Delete to login" screen, laptop keyboard didn't seem to be registering clicks, and an external keyboard wasn't either (and I forgot about the on-screen keyboard). A couple of restarts later with no further changes to the situation, the laptop then didn't get past the BIOS screen.
So I called support (my second mistake) and logged an incident.
Couple of hours later someone comes to my desk and asks about the issue, so I describe it, show them (by now the laptop was once again getting past BIOS screen), and leave them to it. Since these laptops are just used as preconfigured VPN and RDP gateways, I said it would be okay if he just wanted to reinstall the OS (my third mistake).
Several hours later, after staying late last night waiting for it to finish, I loaded my profile, installed updates, shut down, grabbed my stuff and left, without checking VPN or RDP over WiFi (my fourth mistake).
Turns out that some of the buttons on the keyboard just no longer work, but now USB keyboards do work, and I can just use OSK to login while out. I figured this would be my only issue with things, and that it was acceptable.
This morning I attempt to use the laptop, and forgot about OSK and the faulty delete button, so spent a few minutes on that. Try to connect to WiFi and find it can't connect, because of course, it doesn't remember the WiFi password, so I root around for the code in some drawer, enter it, and it works. VPN tries to connect and... get told to insert my smart card, which is already inserted, because the driver is wrong!
So I'm sitting here writing a post, not quite believing that I'm considering cancelling my plans for the day to go into the office because of a bloody driver issue now...

!devrant
helpdeskrant

Because number of reasons I happen to be part time working as help desk...

Problem 1: Could you teach us how to use a scanner?
Problem 2: I cannot open this (PDF) file.
Problem 3: My personal thumbdrive doesn't work, could you help me.
Problem 4: How do I use vlookup in excel
Problem 5: How can I connect my Iphone to my printer.

I don't know why IT people would choose to work in HD instead of Development.

Again, there are some reasons I'm doing support right now, don't judge me.

I hate myself right now....

Network Support is the worst place to work in especially when you done all your work in the first hour. Also, when managers are pain in the ass.

Might as well call it a call centre rather than Service Desk

I work in an open office at a desk for 4 people. We had 4 set-ups but every few months, someone from support comes and "borrows" a screen or something else...

Now only my setup is left :D

First job was digital agency, then full stack dev. Then.... Later found out absolutely hating to do ux ui. Very passion about backend. Agent keeps sending front end role. Want to do help desk support but no experience....

Have you ever considered switching to IT support/help desk?
I mean, sometimes I try to analyze my own situation from a 3rd person perspective and I realize I could have a pretty much stressless job with still enough money to live a normal life.
I have a BSc and MSc(soon to have) in CS, with focus on AI/ML. I've always been a geek with a problem solving attitude, that's why I got into computers in the first place. And now I'm pondering if I should just try an IT Support position, it's the kind of things I used to do as a teenager when a classmate had a network/computer problem, it doesn't even feel like a job to me. I could call it a day, get home at 5/6pm, and spend time on my personal projects (software, infosec) with a fresh mind, going to bed (and sleep) knowing that the next day would be a nice one. No clients wanting a new feature that you gotta implement and push on a production server friday afternoon because your ceo(who is also a pseudo proj manager) just said:"Yes, we can", while you watch the technical debt rising like amazon's stocks.
Maybe this is just the burnout talking, I don't know. Maybe I should just try being a software engineer outside of Uni in the first place, and only then start pondering.
Maybe a sysadmin position...
Have a nice day

When you corner help desk people so much they end up saying their web app doesn't support Asus PCs

Where I work I'm close to the receptionist's desk so it means a phone ringing in my head all day.

I usually stay back later just so that I can work when it's quiet. You, other employee, have no soul if you caused a printer jam a full two hours after official quitting time and are now trawling IT for a support tech.

I've been wanting to play with and do some development on Linux again. However, my only spare computer is an old Asus netbook. Has anyone loaded Linux on any of those $150 to $200 mini PCs you can find on Amazon? Do they work well and have driver support? I was thinking it would make a good little machine to just have on my desk.

This is a repost of an original rant posted on a request for "Community Feedback" from Atlassian. You know, Atlassian? Those beloved people behind such products as :

• Thing I Love™
• Other Thing You Used One Time™
• Platform Often Mentioned in Suicide Notes, Probably™*

Now this rant was written in early 2022 while I was working in an Azure Cloud Engineer role that transformed into me being the company's main Sysadmin/Project Manager/Hiring Manager/Network Admin/Graphic Designer.

While trying to simultaneously put out over 9000 fires with one hand, and jangling keys in the face of the Owner/Arsonist with the other, I was also desperately implementing Jira Service Desk. Normally this wouldn't have been as much of a priority as it was, but the software our support team was using had gone past 15 years old, then past extended support, then the lone developer died, then it didn't work on Windows 10, then only functioned thanks to a dev cohort long past creating a keygen....which was now broken. So we needed a solution *now*.

The previous solution was shit of a different tier. The sight of it would make a walking talking anthropomorphised sentient puddle of dogshit (who both eats and produces further dookie derivatives) blush with embarrassment. The CD-ROM/Cereal Box this software came in probably listed features like "Stores Your Customer's First AND (or) Last Name!" or "Windows ME Downgrade Disk Included!" and "NEW: Less(-ish) Genocide(s)"!

Despite this, our brain/fearless leader decided this would be a great time to have me test, implement, deploy, and train everyone up on a new solution that would suck your toes, sound your shaft, and that he hadn't reminded me that I was a lazy sack enough lately.

One day, during preliminary user testing I received an email letting me know that the support team was having issues with a Customer's profile on our new support desk. Thanks to our Owner/Firestarter/Real World Micheal Scott being deep in his latest project (fixing our "All 5 devs quit in the last 12 months and I can't seem to hire any new ones" issue (by buying a ping pong table)), I had a bit of fortuitous time on my hands to investigate this issue. I had spent many hours of overtime working on this project, writing custom integrations and automations, so what I found out was crushing.

Below is the (digitally) physical manifestation of my rage after realising I would have to create / find / deal with a whole new method for support to manage customer contacts.

I'm linking to the original forum thread because you kind of need to have the pictures embedded in said reply to get really inhale the "Jira-Rant" ambiance. The part where I use several consecutive words as anchor links to tickets with other people screaming into the void gets a bit sweet n' savoury too - having those hyperlinks does improve the je ne say what of it all.

bit.ly/JIRANT (Case Sensitive)

--------------------------

There is some good news at the end of this brown n' squirty rainbow though!
Nice try silly little Jira button, you can't ruin *my* 2022!

• I was able to forget all about Jira a month later when I received a surprise vacation home! (To be there while my Mom passed away).
• Eventually work stress did catch up to me - but my boss thoughtfully gave me a nice long vacation! (By assaulting *while* firing me (for emailing in a vacation request while he was a having a bad (see:normal) day))

While doing an MVC application. My boss went to my desk.

Boss: all of our phones are down, can you call the support?
Kranz: (on my mind) you ask for the impossible bastard!