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I really hate sales people. My stakeholder wants to buy an address verification service but is hesitant to purchase now because the dev time needed would be substantial. Now the sales rep has planted seeds of doubt in my SH and SH thinks I grossly overestimated the labor I quoted.

Sales rep is all “major corporations have installed this in a weekend.” 🤬🤬🤬 Major corporations also have more than one developer and probably aren’t dealing with a website that has a dozen address forms that all work differently. Oh, and I DON’T WORK WEEKENDS MOFO.

My SH originally requested a labor estimate for installing the AVS on all address forms and that’s what I delivered. My audit revealed a dozen different forms. I’m working with a legacy code base that’s been bandaged together and maintained by an outside dev agency. The only thing the forms have in common is reusable address fields. They all work differently when it comes to validating and submitting data to the server and they all submit to different api endpoints. At least a quarter of those forms are broken and would need to be fixed (these are mostly admin-facing). I also had to provide an estimate on frontend implementation when I have no idea what they want the FE to look like.

My estimate was 5-8 weeks for implementation AND testing. I wrote up my findings and clearly explained the labor required, why it was needed, and the time needed. All was fine until the sales rep tried to get into SH’s head.

My SH is now asking for a new estimate and hoping for 1-2 weeks of labor, which is what will SH to buy the AVS. Then go to the outside dev agency you used to work with and ask for a second opinion. I’m sure they’d also tell you at least month if not more for testing, implementation, and deployment because you have a DOZEN FORMS you want to add this to. 1-2 weeks is only possible for a single form.

My manager doesn’t work in the same coding language I do, but he read my documentation and supports my original estimate.

I honestly want to ask my SH if this sales rep is giving a very good price for the AVS. If not, are there other companies in the mix? Because right now you have a sales rep that’s taking you for a ride and trying to pressure you all so he can get another notch in his belt for getting another “major corporation” as his account. I don’t think it’s a good idea to be locked in with a grimy sales rep.

Comments
  • 4
    No, an external team will promise 1-2weeks, then find things to blame and end up invoicing 6-12 weeks.

    But is this street address or email address?
  • 2
    @Voxera Lol exactly. It’s for street address. And it’s not even for user benefit. The site largely delivers digital products. What is going to compel users to choose the verified address over their own input? The address is mostly used for credit card processing and demographic purposes. The stakeholders want AVS because they think verifying addresses will cut down on duplicate records in other systems. Dupes get created because of differences in addresses.
  • 2
    Don't worry, sales people also mostly hate sales people.
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