9
exerceo
1y

"Help" messages that are only shown once are not so helphul.

Some software and websites have help pop-ups and tooltips that are only displayed on the first use and then never again. There is no option to show it again.

That is a terrible idea, because the user might want to see it again as a reminder.

Showing something to the user only once means expecting the user to memorize it all at once.

Comments
  • 8
    One of the reasons why I hate "help popups":
    At the time that they pop up, you don’t need them and they are just annoying. And at the time that you need them, they don’t pop up.
  • 6
    It’s much better to focus on better UI/UX instead of mindlessly throwing help popups everywhere.
  • 4
    Unfortunately, pop-ups are the easiest "feature" users, especially users going up the food chain (mgrs, VPs, etc), feel empowered to include.

    Our primary product mgmt app (monolith C#/WPF) is full of "You updated the price" type pop-ups when users click various buttons. Change requests usually come in form of:

    - User screws up

    - Mgr yells at user

    - User blames "the system" for not warning him of his mistake

    - Mgr demands "the system" to notify (via a pop-up message) the user they just did the 'thing' so the problem never happens again.

    - Because it's 30 seconds of effort and not worth getting into a shouting match, dev puts in the MessageDialog pop-up in the click event.
  • 4
    @Lensflare or even better, if you need them, they pop up, and when you start reading them, they dissapear
  • 2
    @thebiochemic that’s the help messages in loading screens. The pinnacle of UI ingenuity.

    "The app loads too fast. I can't read the messages! Make the app load more slowly!"
  • 1
    @thebiochemic btw that’s exactly what the web version of Netflix does:
    You start reading the description of the movie and after a couple of seconds, when the preview clip has finished loading, the description just disappears.

    I’m baffled every time when I see this, considering how many users are affected by this.
  • 1
    I recommend implementing clippyjs. The king of help
  • 1
    Most of my efficiency with visual studio came from the Did you know? tips back in the day😜
  • 0
    @horus Thank you for the kind suggestion. Good idea, but I doubt many people would even find the book.
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