I’m having this issue for the online marketplace I’m working on the side. It’s blockchain tech where you can purchase normal goods and services(no, not like Amazon or Fiverr, eww, this one’s more inclined with promoting organic growth for small businesses and freelancers).

I’m stuck with what solution is in the best interest of the user and the business for the long-term.

The dilemma about anonymity, online freedom and privacy is yes, it protects users from predators and attackers, but then, it’s harder for authorities to hunt down people who uses platforms for malicious intent, and also, digital footprint is helpful during litigation as evidence.

You don’t know who to trust.

-There is nothing to differentiate normal users with spammers, scammers, etc.
-There is no accountability for if they break the rules. They can easily delete and create a new account.

Platforms, communities big or small are plagued with these.
There are a lot of people out there who would rather project their insecurities on other people than to seek therapy.

Also, how platforms uses psychology tricks to make platforms addicting, it’s safe to assume that it’s bound to get toxic. Fixation on these platforms, leads to other needs being neglected or people forget to stay present.

Another thing, automated moderation is not that effective as there are still biases in data and human verification is still required. But then, human moderators get exposed to extreme violence, gore, etc that leads to poor mental health. (see Facebook got sued by moderators)

Also, I’ve had a recent experience where some unstable dev was stalking and harassing me. During that turmoil, I’ve found the many loopholes in every platform out there and how crappy their support is. Like they’ll just say, “make your account more secure”, bitch it’s your platform not providing enough security, your blocking feature means nothing coz anyone can still create accounts and message anyone.
It happened like February-August (it ended coz I quit going online and made private all my accounts). UGH I MISS ALL MY FRIENDS THO. FUCK THAT DUDE. He deserves to be in jail TBH

Lol if this product booms, now u know the back story lololol

Dear HR, please, stop creating online meetings with no real intention. Only to "have fun" and get together.

Dev: Ok issue fixed, you just need to log out and back in again on your end to receive the fix

User: It’s still not working

Dev: Did you log out and in again?

User: No why would I want to do that?

Dev: It’ll reset your locally saved login information which is causing the issue

User: I thought you said the issue was fixed?

Dev: On our end yes, we just need you to reset your end in order to receive the fixed version

User: Look I have been dealing with this issue for 6 months. Fixing bugs are your responsibility. I have too much to do, you have to get this fixed. *click*.

Dev: Yeah you submitted the bug ticket yesterday night though

Email from users manager later that day: <User> is saying you are refusing to fix this bug. This is unacceptable. Fix it or else I will escalate this. Also there are other bugs we noticed today too, fixing them is absolutely critical!

Dev: …

Dev: What other bugs did you notice?

*no response for 2 weeks and then:

User: Hey you can close this ticket, the issue seems to have resolved itself.

Dev: ….muppet.