Reading google revies of hospitals is one of my pet peeves. Like it is certainly not an indication to the hospitals quality. As there are mostly people reviewing who had a bad experience. Also a lot of hysterical people who are like: "Walked into the ER with minor headache. Was appalled at the wait time and left. Never going back there again. Worst service everrrr" or "The service woman at the front desk could neither give me a precise diagnosis nor where I had to go to get my second lobotomy."

My son is a nurse at a VA hospital and some of those complaints make it to Congress.

He's undergoing an 'investigation' right now for one of our countries finest 'heroes' complaint about not bathing him 'correctly'.

The guy has a fetish about men washing him like a baby and complains to his congressional representative if he doesn't get...um....satisfaction, if you know what I mean.

Son answered this guy's call light, walks in, he's spread eagle on the bed, crapped himself, and said smiling "I pooped myself, I need you to clean me up"

My son did the absolute minimal with the guy complaining/cussing my son wouldn't 'go up inside' to do a thorough cleaning.

Of course, none of that is on the official complaint. Something about my son refused to honor the dignity of our countries finest heroes with basic sanitary needs...blah blah blah.

Luckily, this guy is a 'frequent flyer' with complaints and, so far, nothing is ever done to a nurse 'caring' for him.

^

Now that's fucking disgusting.

OT: Very true. Many reviews are like that. Mostly the complaints get logged, while proper service is rarely mentioned.

@PaperTrail Should have used a toilet brush or a cactus