There was a department. Long time ago their work was somewhat complicated: background checks of businesses, websites, ToSes, assuring agreement compliance, some risk management on top. They started as small 3 people team but over the years they were hiring new employees to catch up with the growing customer base. They were still struggling. Few years back we've integrated 3rd party services to help them and, finally, their backlog was gone!

In January they complained about how much more work they have since the merger so I inquired about which process was troublesome, what was the flow, etc., and it turned out to be very... Tinder-like - the issue was the sheer number of cases:

1. open a case,
2. check results in few windows,
3. if green + green + green, move right.
4. else move left.

It was ridiculous, I wouldn't stand for that. I sat for an hour, made some ghosting scripts that followed same business logic and saved results alongside their actual decisions. Last week I compared the two and there was zero difference so I green-lit it with my boss and pushed to prod.

Oh, the happiness on their faces when they heard the news, the disbelief, the tears of joy!

And then it happened. After 4 years of being cautious not to stir the waters I did it again. Yesterday I accidentally replaced 17 people department with 3 scripts. How was I supposed to know it was *all* they were doing??