Today:

Someone: OMGz I have a demo in an hour and I need X, Y, Z.

-at this point it's not a big ask-

Me: Ok there that's good.

Someone: Also A,B,C!!!

Me: Ok you need to tell me D, E, F...

-radio silence ... clock continues to click...-

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Story Time: About Priorities and Sales

So at this point I'm working tech support for a company that makes some super cool networking equipment, think big data / data centers and such.

This company had grown at a good pace but the the support team had not (thus is the way for all tech support evetually). So I get a call from a frantic sales guy:

Sales: "OMG, where are with this ticket?!?!? It's a P2 ticket!!!"

Me: "Well the ticket came in 30 minutes ago, I emailed them some questions, but just so you know I have 8 P2 tickets, and 4 P1 tickets.... so it will be a while."

Sales: "OMG! Make my customer's ticket a P1!!"

Me: "Sure."

-call ends-

-30 minutes passes-

-sales calls again-

Sales: "OMG, where are with this ticket?!?!? It's a P1 ticket!!!"

Me: "Well I haven't gotten to them yet... just so you know I have 7 P2 tickets, and 5 P1 tickets.... "

Sales "ARGH!"

ʅ（´◔౪◔）ʃ