I was on vacation when my employer’s new fiscal year started. My manager let me take vacation because it’s not like anything critical was going to happen. Well, joke was on us because we didn’t foresee the stupidity of others…

I had to update a few product codes in the website’s web config and deploy those changes. I was only going to be logged in for 30 minutes to complete that.

I get messaged by one of our database admins. He was doing testing and was unable to complete a payment on the website. That was strange. There was a change pushed by our offsite dev agency, but that was all frontend changes (just updating text) and wouldn’t affect payments.

We don’t want to enlist the dev agency for debugging work, especially when it’s not likely that it’s a code issue. But I was on vacation and I couldn’t stay online past the time I had budgeted for. So my employer enlists the dev agency for help. It’s going to be costly because the agency is in Lithuania, it was past their business hours, and it was emergency support.

Dev agency looks at error logs. There are Apple Pay errors, but that doesn’t explain why non Apple Pay transactions aren’t going through. They roll back my deployment and theirs, but no change. They tell my employer to contact our payment processor.

My manager and the Product Manager contact Payroll, who is the stakeholder for our payment gateways. Payroll contacts our payment gateway and finds out a service called Decision Manager was recently configured for our account. Decision Manager was declining all payments. Payroll was not the person who had Decision Manager installed and our account using this service was news to her.

Payroll works with our payment processor to get payments working again. The damage is pretty severe. Online payments were down for at least 12 hours. Our call center had logged reports from customers the night before.

At our post mortem, we had to find out who ok’d Decision Manager without telling anyone. Luckily, it was quick work. The first stakeholder up was for the Fundraising Dept. She said it wasn’t her or anyone on her team. Our VP of Analytics broke it to her that our payment processor gave us the name of the person who ok’d Decision Manager and it was someone on the Fundraising team. Fundraising then starts backtracking and says that oh yes she knew about it but transactions were still working after the Decision Manager had been configured. WTAF.

Everyone is dumbfounded by this. How could you make a big change to our payment processor and not tell anyone? How did our payment processor allow you to make this change when you’re not the account admin (you’re just a user)?

Our company head had to give an awkward speech about communication and how it’s important. The web team can’t figure out issues if you don’t tell us what you did. The company head was pissed because it was a shitty way to start off the new fiscal year. Our bill for the dev agency must have been over $1000 for debugging work that wasn’t helpful.

Amazingly, no one was fired.

TLDR: I need advice on reasonable salary expectations for sysadmin work in the rural United States.

I need some community advice. I’m the sysadmin at a small (35 employee) credit card processing company. I began as an intern and have now become their full time sysadmin/networking specialist. Since I was hired in January I have:

-migrated their 2007 Exchange server to Office 365

-Upgraded their ailing Windows server 2003 based architecture to 2012R2

-Licensed their unlicensed VMware ESXi servers (which they had already paid for license keys for!!!) and then upgraded them to 6.5 while preventing downtime on hosted VMs using tricky transfers and deployments (without vMotion!)

-Deployed a vCenter server to manage said ESXi servers easier

-Fixed a three month gap in their backups by implementing Veeam, and verifying its functionality

-Migrated a ‘no downtime’ fileserver to a new hypervisor host, implemented a ‘hot standby’ server as a backup kept up to date by the minute with DFS replication.

-Replaced failing hard drives in a RAID array underlying their one ‘business critical’ fileserver, which had no backups for 3 months at that time

-Reorganized Active Directory and Group Policy deployment from a nightmare spiderweb of OUs and duplicate policies

-Documented the entire old network and now the new one as I’ve been upgrading this

-Audited the developers AWS instances and removed redundant machines, optimized load balancing on front end Nginx servers, joined developer run Fedora workstations to the AD domain and implemented centralized syslog monitoring on them.

-Performed network scans and rewrote firewall exceptions to tighten security

There’s more, but you get the idea. I’ve now been tasked with taking point on an upcoming PCI audit which will be my first.

I’m being paid $16/hr US, with marginal health benefits. This is roughly $32,000 a year, before taxes.

I have two years previous work experience managing a third party Apple repair facility (SimplyMac) and every Apple certification for warranty repair and software troubleshooting. I have a two year degree in general sciences, with about 4 years of college credit (Two years of a physics education and two years of computer science after I switched focus) I’m actively pursuing a CCNA and MCSA server 2016 with exams paid for and scheduled.

I’m going into a salary negotiation in two months. What is a reasonable salary to request, from your perspective, for someone in my position?

Thanks in advance!

Try to upload ipa archive to iTunes. Service is interrupted. Again. Fuck you apple! I was trying to upload that fuck for six damn u punk ass times. Why apple? Fuck you! I'll put the archive on a stick an ram it right into your ass you shitty fuck! JUST TAKE MY BINARY RIGHT NOW!

Don't take it to serious. I'm okay 😎