My gym decided to adopt a fitness app so members could sign up for classes. Their onboarding was terrible (to be nice about it). I really hate when businesses don’t understand the technology they want to use.

Me: I downloaded the app, but all the classes say to call the gym.

Gym: Are you using the email that’s on file for your apartment?

Me: Yes, I am because I read the gym’s instructions for using the app.

Gym: …

Me: I think the issue is I had an existing account on the app before the gym decided to use the app for its business.

Gym: Then that’s the problem. Delete your account and sign up for a new one.

Me: WTF 🤬 I am not deleting an account that I’ve had FOR YEARS just because you can’t figure out technical issues with the vendor. How did it never occur to you that gym members might already have accounts for a fitness app that’s been around for years and used by other businesses? Besides, this app doesn’t let users delete accounts from the app so I don’t know where you’re coming from with telling me to delete my account.

I deployed one of our staging websites to a free plan because the site is rarely used. Project Manager sends the stakeholders the new url. There will be a lot of 🤦‍♀️🤦‍♂️🤦 all around. Some of it’s my fault. A lot of it is just WTF.

Stakeholder: We still need the staging site because we don’t want to test in the live site…

PM: Okay. We didn’t say we were deleting the site. We are just moving it to a new and better hosting platform, so we’re letting you know the url has changed.

Stakeholder: This url is for the front facing page. How do I access the backend? [they mean the admin interface]

Me: The only thing that’s changed is the url for the staging website. So domain-A/account is now domain-B/account.

I thought that was a pretty straightforward way of explaining things, that even a non technical person would get it. They took the /account example as the literal login url.

Stakeholder: I forgot the password for our admin login and I submitted a password reset, but I realize I don’t know if I have access to the admin email. Or if it’s even a real email account.

WTF

I look back at the email chain and I realize that I gave the PM the wrong url.

Also, WTF x 2. How did this stakeholder not realize they were looking at the wrong website?? There are definitely noticeable style and content differences. And why would you have an admin login that uses a fake email??

Me: My apologies. I sent over the incorrect url. My instructions are mostly the same. All that’s changed is the domain.

Stakeholder’s assistant: [DMs me] How do we access the backend?

WTF…are they seriously playing this game and demanding I type out the url for them?! 🤬 I’m not playing this game and I just copy and paste the example that I already sent over.

They figure it out eventually. Apparently, they never used /account to login before They used /admin/index… but that would still bring them to /account, but with ?redirect=/admin/index appended to the url if they weren’t logged in. Again, WTF.

I know I made mistakes in this whole thing, but damn. I can’t even. I’m pretty sure this whole incident is fueling my boss’s push to stop supporting this particular website anymore so I can focus on sites that actually bring in revenue…and have stakeholders that aren’t looney and condescending like this.