IBM

I have replied to them with scripts, curl commands, and Swagger docs (PROVIDED TO SUPPORT THEIR API), everything that could possibly indicate there's a bug. Regardless, they refuse to escalate me to level 1 support because "We cant reproduce the issue in a dev environment"

Well of course you can't reproduce it in a dev environment otherwise you'd have caught this in your unit tests. We have a genuine issue on our hands and you couldnt give less of a shit about it, or even understand less than half of it. I literally gave them a script to use and they replied back with this:

"I cannot replicate the error, but for a resource ID that doesnt exist it throws an HTTP 500 error"

YOUR APP... throws a 500... for a resource NOT FOUND?????????!!!!!!!!!! That is the exact OPPOSITE of spec, in fact some might call it a MISUSE OF RESTFUL APIs... maybe even HTTP PROTOCOL ITSELF.

I'm done with IBM, I'm done with their support, I'm done with their product, and I'm DONE playing TELEPHONE with FIRST TIER SUPPORT while we pay $250,000/year for SHITTY, UNRELENTING RAPE OF MY INTELLECT.

Riverbed...the software cost USD $120,000+ and their support was horrible.

Tickets would go unanswered.

Their documentation was pretty good but there were parts that were wrong and they would not fix it.

They would usually close an issue because it was opened by someone else 5 years prior and hadn't been fixed.

The several years I used it their releases consisted of no tangible code enhancements.

Several times we provided very simple reproducable issues and there response was basicly "just don't do that".

Facebook API...

Facebooks "graph" or API's in general fucking stink donkey dick.

Their implementation of oAuth is horrible.. 3 different tokens, which can be either short or long lived, for fetching a facebook page feed (the clients own facebook page)
To that you add a clientID and a ClientSecret.

Great... after painstakingly reading confusing documentation and itching your head... You get it to work.

Then they, without notice, makes a breaking change of deprecate an endpoint you were using.. Jesus..

And all the support you can get comes from a "community group" which may or may not reply with a generic link to their documentation...

Attention: incomming resentful boiled up for months rant.

Hands down G2APAY is the worst because:

Merchant account aproval takes fcking months. It starts with unreasonable delays in documents approval. I mean insane nitpicking. They want to see merchants name surname and address on every god damn document that you submit even if for example bank statement doesnt include these details. I had to manually edit pdf’s just so that they would fck off and approve the merchant application. Insane requirements for document check also combined with their email only support answering only once a week you will have to wait one month just to get your account approved.

Then you get to the fun part, approval proccess for vendor gateway and webhook integration. They are nitpicking everything you can imagine: about website not having https, website forum missing some icons, merchants phone number being from another country then he is, and bunch of other hundreds of problems imagined only by them. Again combined with their one email reply per week policy you will waste atleast one month to finish up your integration.

Now finally you are their client and you think you can chill and go back to focusing on your business? Nope bro. Prepare for threatening emails. Last time I got a request to install https or my merchant application will be shut down. I was given 3 days notice on a fcking friday and had to do it.

Then g2a backend is crashing quite often. Combined with their one email per week policy you are fcked in the ass if your users were not able to pay through g2a and you will get no compensation.

Their backend documentation is shiet. Not clear how to integrate everything and after you integrate they make changes without publishing any changesets. Your integration is working? Good luck if it will still be working tomorrow.

And the very worst part is that they stopped proccessing credit cards like month ago with zero notice. Its been weeks and still zero news about bringing card proccessing back. They sad that they were acquired by some other company so shitty support got even shittier now while they are in a proccess of handover.

So yeah thats the worst vendor I have ever seen in my life. For example integrating paypal took me 30 minutes. Integrating stripe and getting all documents reviewed took me one business day. Same with paymentwall integration and document approval took 1 business day. Support is amazing and even have a phone number that I can reach if urgent problems arise. Thats how it should be. Thats why I can pay percentage of my transactions with a smile for them.

Sorry for the typos since im typing on my shiet phone while driving.

Eat a bag of dicks g2apay. I hope you go bankrupt and shutdown.

Christopher Columbus didn't ask for directions, and neither do I.