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Probably had my worst half-week ever this week.

Customer's CRM system, the read and edit masks just...stopped existing on last week friday. CRM fell back on some default masks for the dataset. No way to create new masks directly without putting the whole system upside down.
We couldn't do anything anyway because they reported the issue literally as we all were about to leave for weekend and our boss was like "Ah nah, well do it next week."
Our brains were already fried anyway...
I mail the reporter that we've registered their issue, will investigate and report back ASAP once we've got news.

Monday rolls around, I'm whacking my head against their system trying to figure the fuck out, what went wrong and how to solve it, I come up empty; Not that terrible since the masks only stopped existing in the webclient version of the system and they can still use the windows client, so they can still work.

Tuesday rolls around, I'm at an on site training for an ERP system with my boss at a remote company. Get an email in midst of the training, I was doing protocol.
Guy from the afflicted company goes and tells me that the issue has somehow spread to his colleague and him...IN THE WINDOWS CLIENT.

I'm fucking flabbergasted, so to speak, since the masks for the windows client and the web client are totally isolated from one another.
After we're back at our company, I investigate, less efficiently this time because my brain got fried at the training. I come up empty again.

NOW TODAY: Discuss further proceedings with my boss, he's not pissed at me or anything, just to say, but we're both worried, obviously.

Then at 10:20, a guy from the afflicted company mails me in an annoyed tone that the masks are still broken.

11:00, we figure out a workaround so the windows client users can at least work again, albeit limited.

11:10, I mail the guy, telling him that although we're still not able to fully work everything out and are still investigating, we've made a workaround so they can at least work again.

11:20, the guy mails me in a pissed tone around the lines of "This is very very important and must be fixed ASAP or else we'll not be able to work at all [...]"
And I think like "Dude I literally just told you like 8 minutes ago that there's are workaround so you'll be able to at least work again..."

Forward the mail to boss, we meet up quickly to discuss how in God's name we can deescalate this mfer.

11:31, the guy mails me again, all apologetically this time "Stop! All is good, I just now fully read you mail, thanks for implementing the workaround, nothing will come to a standstill [...]"

BRUH CAN YOU NOT FUCKING READ BEFORE ESCALATING SHIT

Fuck customers. Dumb fucking cretins unable to fucking read.

The issue is still unresolved. Support of the CRM software lets us sit on our collective asses and wait.

There is no such thing as stable software, it's a myth.

Every corporate software is like an ever-decaying semi-corpse of a brain dead patient slowly getting worse and worse but not fucking dying.

Rant over.