# PROD

* 10 app instances running
* 1 instance starts burning up 100% cpu
* we ask for a Thread Dump (stack traces)
* we get a TD taken after they manually restarted the instance
* they: "Please investigate. We need this fixed ASAP"
* .....

EVERY FUCKING TIME!!! Not once in recent years have they managed to take a TD correctly. What kind of a retarded monkey do you have to be for this to not sink in for YEARS!

Who tf put those idiot monkeys there in the first place...

The story of how I got my dream job.

I was working for a company with a job I got just after graduating university. It was ok, not very exciting tech but I learned a lot by just surrounding myself with professional code monkeys. I was there for about a year when my company bought parts of another company and there was talk about people getting fired. This made me worried since I was the last one to get hired, so I started looking around for other jobs. I received this e-mail from a company saying they were looking for interns, what a coincidence! I adjusted my CV and sent it in.

--A few weeks pass--

It's Friday and I'm at a dinner party, it's 10pm and someone is calling me. I pick up and it's a recruiter from this company. I get very nervous but the alcohol helps me keep my cool, I pass the initial idiot test and they invite me for an interview. Yay!

I go to work on Monday and in a 1-on-1 and I tell my boss about the upcoming interview, he gives me a high-five :)

The interview is approaching and I'm feeling that I'm about to get sick, I refuse to believe this so I start taking a lot of medicine (painkillers, cough medicine etc.). I feel a bit better and thank the gods for medication.

--D-day--

I wake up, put on my nicest clothes and get on the train. I had one hour to spare just in case, which was well needed because the fucking train is late by 30 minutes. I'm still heavily medicated because of my ongoing fever. When I arrive I basically have to run there and somehow I manage to pick up a coffee on the way there which I devour in two seconds. I'm ready for the interview!

Some guy meets me in reception and the first thing he says is "My colleague doesn't speak our language so we'll have to speak english". This is fine, I speak good english but I was not prepared for this so it caught me off-guard and made me even more nervous. We get in and start talking. Things are going OK despite my numbed brain. I try to make eye-contact to make a good impression with the foreign engineer but he keeps staring somewhere which is making me nervous.

We get to the technical part on a whiteboard and this is where my brain decides to stop communicating. I'm presented a simple task which I'm struggling with finishing, and I feel the embarrassment coming over me. "NOOOOO THIS IS MY DREAM JOB, THIS CANNOT BE HAPPENING!" I'm thinking to myself. After making myself look like a complete arsehole for some time we wrap it up and just before I step out the door I say to the engineer "You should checkout my Github page, I have lots of interesting stuff there" and he says "I'll be sure to do that" but I don't believe him.

I leave the office in fury (of myself) and make my way to the train station and even though it's the middle of the day I quickly devour two beers to calm my nerves and make me feel a bit better. I was so damn disappointed in myself, I wasted the opportunity of a lifetime! I go back home to my regular (now shitty) job.

--Two days later--

I get a call from an unknown number. I pick up the phone and it's the same recruiter guy. "So how did you think it went?" he says. "To be honest, I think it went really bad", I replied. "What? Really? Because they loved you, you got the job". (this was an obvious recruiter lie) "... wat, are you sure you called the correct person?" I said and he just laughed. The day after I quit my old job the whole department gets fired - such impeccable timing.

--A few months later--

I finish my internship and they want to keep me. I'm so happy. The engineer that was in the interview works on my team. I ask him "Why did you hire me? You know as well as I do that my interview was horrible". It turns out he _did_ look at my Github profile and that's how he knew I could write code. I also heard later that for my position there was about 2000 applicants and somehow I made the interviews.

I still work there today and I couldn't be happier (Sorry for the long text).

I hate having to deal with our IT service desk. Every time it takes enormous energy to get to the right people and make them understand that no, you are not an idiot, but you actually have a technical issue.

Sure thing they do have a few competent nice folks there too I've gotten to know over time and they indeed have to deal with a ton of dumb non-tech savvy idiots on a daily basis. However, if my job title mentions "software" and "engineer" they should at least assume I'm an idiot in tech. Or something. Every single time I need to open a ticket, even for the simplest "add x to env y", I need to quadruple check that the subject line is moron-friendly because otherwise they would take every chance to respond "nah we can't do that", "that's not us", or "sry that's not allowed". And then I would need to respond, "yes you do:) your slightly more competent colleague just did this for us 2 weeks ago".

Now you might imagine this is on even another level when the problem is complex.

One of our internal apps has been failing because one of the internal APIs managed by a service desk team responds a 500 status code randomly but only when called with a specific internal account managed by another service desk team.
(when I say "managed by", that doesn't mean they maintain it, it just mean they are the only ones who would have access to change something)

Yesterday I spent over a fucking hour writing a super precise essay detailing the issue, proving a million times it's not on our end and that they need to fix it. Now here is an insight to what beautiful "IT service" our service desk provides:

1) ticket gets assigned to a "Connectivity Engineer" lady

2) few hours later she responds and asks me to give her the app and environment IDs and grant her access to those
(naturally everything in my email was ignored including these two IDs)

3) since the app needs to be in prod for the issue, I make a copy isolating the failing part and grant her access to the original "for reference" and the copy to play with

4) few hours later I get an email from the env that some guy called P made changes to the actual app, no changes to the copy
(maybe they immediately fixed the app even though I asked them to only touch the copy)
I also check the env and the live app had been shared with another 2 people giving them editing rights:)

5) another few hours pass and the lady responds that she had been chatting with P (no mention of who tf that guy is) and that P has a suggestion that might work and I should test it, "please see screen shot" for details:

These motherfuckers sent me a fucking screenshot of the env config file where "P has edited a few parameters" that might help. The screenshot had a 16 line part of the config json with a bunch of IDs and Base64 params which HE EDITED LOCALLY.

Again, because I needed a few iterations to realise what I've just witnessed:
These idiots modified some things in the main app (not the copy) for hours. Then came to the conclusion that the config needs some IDs and params updated. They downloaded the config json. Edited it locally. Did not fucking upload it back to the main or test app. Did not test it live. Did not CC in or direct the guy with changes to me. Did not send me the modified config file. Did not even paste the new IDs into the email. But TOOK A FUCKING SCREENSHOT OF THE MODIFIED FILE AND SENT THAT SHIT TO ME. And then had the audacity to ask me to test it when they had access to it and that's literally their fucking job.

I had to compare the fucking screenshot to the live config file and manually type in the changes.

And no, it still doesn't work. And Now I have to get back to them showing it still fails the same way but I just can't deal with these people. Fuck. Was hoping by the time I write it all down it'd be better, and it does feel a bit better, but I still need to get this app fixed. And I can only do it through these... monkeys. I just can't. Talking to these people drains my life energy... I'm just sad.