User: Hi , I am facing some issues.
Tech Help: Please elaborate your issues.

User: My monitor's screen is flickering.
Tech Help: Please drop an email with the screenshot. We will get back to you later.

User: *Speechless*.

As a guy studying computer science but working part time as an It support i get a lot of weird questions which can be easily answered by Google or solved by restarting the PC . The cake however goes to the guy with the PhD in physics who called me to his office and said something was wrong with his laptop battery because he was not getting any charge. He was almost panicking because he couldn't afford to lose his files when the PC ran out of juice.

Upon inspection the power was not plugged in.

I genuinely have respect for people and their professions.

But . . . why the fuck are IT Support generally hard to deal with.

I don't fucking have access to a Service and I damn need access. Support immediately without checking says: no you do have access go to xyz find the service click on it bla bla bla.

Bitch, you think I didn't try all that and just felt like having a conversation with you?

wtf

What's it like to be an ITSupport in a public healthcare facility where average employee age is 60y:

Doc: Hello. I can't make this thing work
IT: Hi. What thing? Please describe the problem
Doc: I have _this_ webpge [red.: ITSD knows what page] open but it's not loading anything. It just shows a spinning wheel
IT: I see. Can you hit F5?
Doc: err.. a what?
IT: A key on the keyboard. F5. It's at the top row of your keyboard, slightly left from the middle
Doc: <pause>
Doc: Found it. Okay, I clicked it. Nothing's changed
IT: Maybe the focus wasn't on the browser.. Anyway, can you close the window?
Doc: ...okay...
Doc: <rumble rumble>
Doc: <catching its breath> Okay, I closed it. But I won't have it closed the whole day, it's 27ºC inside.
IT: <facepalm>....