Wrote my friend Sam a letter when I was still working in support. I think it still holds up today.

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Dear Sam,

I understand that you will join us in our overseas office. Congratulations on landing that job. It’s good steady work. I’ve been doing it for the last ten years.

Your still young so maybe I can give you some little wisdom that will help you in your working years to come.

Let me begin by shedding some light on phone calls.

I try. I really do try Sam. But it is getting so hard for me to hold back the rage that builds up during certain phone calls. Especially the ‘Sorry, I just don’t know anything about computers! -giggle-’ ones.

Those are the times that I have no access to what they see. I’ve no team-viewer, can not take over that screen in any other way. And why-oh-why can I not take over that terminal session dear Sam? It’s because the caller can not double-click an icon or find a terminal session number.

And what is the reason for this? Because they ‘just don’t know anything about computers! -giggle-’. This is a sort of get-out-of-jail-free card. Beware of these callers Sam.

There is nothing so nerve-wrecking then finding yourself at the mercy of people describing Internet Explorer (do not even get me started) as ‘the big ‘E’, if they use Chrome for their webmail then they most likely will say ‘Mail’ if they mean Chrome. There is no logic Sam. That is just the way these people work.

They will suck all enjoyment out of your work. They will make you want to hunt them down in dark office hallways and show them your tears Sam. Because cry you will.

Sure, I understand that not everyone can be tech savvy. Why, if everyone would be, where would that leave us? No. I love the technologically challenged. They put the fiber in my internet. They make me LOL for real. After the initial anger subsides anyway.

But just below that well-willing folk, on the other side of that border… there they dwell: Management.

Nice cars, suits and iphones Sam. First thing a new manager will require is a brand spanking new business-card. It will hold his/her new title. Then an iphone or overpriced android model will follow suit.

Then they will barge into your office, holding it like it’s the next best thing since sliced bread.

Any manager will automatically assume that you will drop anything you are doing at the present moment to acknowledge the presence of greatness. Failing to do so will result in awkward yet fulfilling situations. I recommend that you do not take your hands of the keyboard and give only the slightest of nods after 5 minutes of complete silence and glaring.

Well… you feel the glare. You do not glare yourself. You do not break eye-contact with the monitor. It does not even matter if you are typing for real or not. I once clicked away happily for 5 minutes. I just typed ‘he is still there’ over and over again. Do not break down Sam. This moment will decide your relationship with this individual.

After the nod there will be a flood of words aimed in your general direction. You can disregard anything that is said. It boils down to ‘can not operate device’.

You then take the device from this person and put it next to you on your desk. You’ll ask the name of this simpleton, write it down on a sticky-note, slap that on the phone. Then you’ll write a random date in the not so near future on another sticky and hand that to the bewildered person in front of you.

It will usually utter some incoherent words about ‘needing, time or but’ (I find that ‘but’is a word they like. They tend to use it three or four times consecutive before you usher them through the door).

Now you’ve won Sam. Well… not really. But it will feel good, I can guarantee that.

This must do for now. A new suit is glaring at me for the last five minutes.

Felt good to do something productive with this time.

Take care,

Baltasar

P.s. I just noticed that there is some foam around his mouth. So if you encounter this, don’t worry: it seems to be perfectly normal.

Good news: my department is great and furnishes the developers with a special dark space to work with big monitors in a small, quiet room.

Bad news: someone from sales is camped out in here and the glare from the all-white word documents they have open is causing my oh-so-perfect screen (in dark mode, of course) to be unreadable.

As an added perk, they brought in a laptop and are using that almost exclusively. There are dedicated laptop chairs away from my workstation they could use instead.

Also, the entire room smells like their body spray. My only salvation is that it's almost five and maybe they'll leave soon.

Well, some time in the future, i will have to sit a computer science exam with C#. It can't be that bad, right?

Wrong.

To start off, Visual Studio 2013. Why the fuck someone would use this pile of garbage in 2018. I have no fucking clue why any semi-competent IT department would decide to skip TWO fucking releases of the software and decide, that it's okay to just roll with it. It's okay to not have any updates. It's okay to just no care at all.

I literally brought in my laptop with a VM installed since Visual Studio 2017 is really superior to the crap from 5 years ago just to do my coursework most lessons.

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Second issue, you know thoes desks where the monitor is literally under the desk and you get a small little window to see the monitor? Yeah, well I will have to take my proper exam in one of these all over the fucking room. Pic related.

Today we had a mini mock - - it went something like this:
- There was glare from the glsss on the desk because of the lights in the room and literally the monitor itself.
- The glass was beyond fucking pig filthy.
- There was neck pain from my back because i was constantly looking down and bending over the see the screen.
- There was eye strain because the document given to us was a tiny piece of paper with tiny writing and the monitor was far away and the paper was close i couldn't focus my eyes.
- Literally every desk was as bad as the next.
- I did fuck all work because i just couldn't focus because of the things above.
You can tell how great that felt.

If i was in a room with a man (or if it was a woman, let's just pretend she has balls), who was the creator of the room i just described, Hitler, my College's IT staff and other really bad people while having infinite ammo, i would continuously shoot the creator in the balls while not giving a shit about anything else.

Forever.

Until heat death.

Thanks for reading.

Whoever invented glossy screens for laptops should be shot! I can't get in the zone for coding while staring into a freaking mirror!!

So here's how the story goes.

I was in my academic writing class the other day and we were learning about APA formatting for our argumentative essays. We have a blackboard, whiteboard, projector connected to a pc and even a lovely projector screen to present with in the classroom.

I sit at the front right of the room. Closest to the window(it's behind me as all the desks face inwards)

Professor walks up to front of class and says we are going to learn how to format our typed essays properly.

Awesome, I thought. Pulled out my XPS laptop and fired it up. As I was making a new Word document, I hear scratching. I look up and the professor is writing with CHALK on the BLACKBOARD. I was astonished. Making matters worse, she started from the far left of the board from which the glare from the window was the greatest. I could not see anything. And from that point on I knew this class was going to be abysmal.

What was so depressing was my professor never once touched the projector. Scraping and erasing. Over and over. Couldn't see if it was a period or a comma after the first initial.

My eyes were never so dry from squinting, rolling my eyes and face-palming over and over. After an hour and 15 minute class, I was not far away from drowning my XPS in my tears.