Apart of the fact that WordPress itself is one big hack, my most creative hacky solution was making it (dev) environment friendly.

First, I created a DB pull and push tool in NodeJS (on TypeScript). Then, because WP is so clever and stores internal URLs in full length in the DB, I had to create a DB migrator (find & replace) and attached it to the DB pull task.
After this, of course WP still has its config in one file, so I used composer to install phpdotenv and filled the config with environment variables.
Bundled with some good ol' Gitlab CI/CD magic, the website is now 10% sanely developable.

It feels like having to shovel piles of shit, but with a golden shovel. Everything stinks as hell but at least there is a tiny bling to it, temporarily.

But in all seriousness: WordPress is a god damn fucking pile of tumors!

We often give access to a product owner from the customer on our Jira to keep up a good communication and everyone stays up to date as everything is on the board and not hidden in emails or paper notes on the desk of the guy that is on vacation.

So far, so good

Our customers really like this as they can comment on tickets and they are integrated in the workflow because they can push into the backlog and can review finished tasks.

It is just getting better for everyone so where is the rant?

One project is just a dump of shitty mixed content tickets. But how? They look really neat. There are tickets like "fixes from meeting 20th of may" which are initially well structured with approximately 4 subtle changes to the UI and some explanation and screenshots.

PM says: Good ticket. There you go ticket, into the customer review loop of doom.

20 comments and 13 status changes later. Point 43 from comment 17 is referenced in comment 20 to keep on hold as a third party needs to give feedback, point 7 is still not solved correctly as dev 2 was not aware that it was already discussed and changed in the ticket "Call from 25th of may" where in addition the resolution of points 5-12 were requested with an additional excel file to import.

By now we have the 8th of august and literally 17 of these kind of tickets.

I guess we need to improve the workflow and request a new product owner. But this far I just table flip everytime I get one of these tickets assigned.