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Search - "tier 2 support"
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DevOps is a huge scam.
Whoever sold companies maintenance-free cloud is God-tier marketer, they would be able to sell fire extinguishers in hell.
First, the platform is constantly moving, keeping up with all the updates for Kubernetes/CNI/Ambassador/Calico/kube-proxy/wtf/foo/bar/etc requires a huge team constantly peddling the boat; and if not updating in time - eventually everything will suddenly break when AWS deprecates old Kubernetes version (1.23 in EKS has just 1 year and 2 months (!!!) of support) or whatever else. At least they don't deprecate services that often.
Second, all other tooling either suck, or expensive as a Boeing. DataDog/Splunk/NewRelic/Grafana? Data centers were built for the monthly prices of these tools not so long time ago. But, capex vs opex, what stupid software engineers knows (though, it's hilarious to be present on a meeting with an agenda "reduce cloud costs").
That's all really.
On the bright side, when the team is solid and really care about the product and build it in a cloud-first manner (with understanding of all the requirements, caveats and limitation) - it can be rock solid, stable and fast platform.
To bad it's incredibly easy to implement some impressively wrong architecture (much more easier than f'up single-server architecture).8 -
Google cloud platform.
1. Great documentation and support
2. Good free tier & dev freebies
3. Cloud console + SDK rock
4. Did I mention the great documentation?
5. Seriously the documentation ❤ -
My rant yesterday or whenever it was.
Dumbass tier 2 support staff told me i didn't know what i was doing and i had to do it his way while my way is pretty much the standard -
Related to the project in my last rant...
Project got delayed for about a month in total because the API for the payment gateway wasn’t allowing charges against stored cards. Could save, modify, and delete them, but no charges.
After a week of trying to get things working based on the documentation, I get in touch with the vendor (great people) who file a support request with the people running the processor so we can see what’s up. Long story short, that amounted to 3 weeks of getting ignored until the vendor raised hell on my behalf, only to get the following reply back:
“You’ve been using the dev credentials, try it on live transactions instead!”
Thankfully, we’re able to move the customer to another processor under the same vendor, where I already have all the requests figured out...2