Private chat pops up. (- separator for new message)

Hello
- (1 min)
Can you help me?
- (2-3 mins)
Please it's urgeeeent!!!!!
- (1 min)
Come on you're online, I see the green dot.
- (5 mins)
Ok then I won't be able to work. Will write this down in the ticket.

- (15 mins) - new private chat pops up
Hi, we need to talk.
- (3 mins)
Regarding ticket XY, why aren't you responding? It's really urgent.
- (5 mins)
Please notify me as soon as you're available, it's really important!!!

- (20 mins, new private chat opens)
Hi mate, I think the devs are up to mischief. Said you're not reachable, I'll try to poke them with the stun gun.

- (60 mins, message in the official and only endorsed support room)
@all We broke staging, <Me> never responds and <Team mate who tried to use the stun gun> wasn't helpful either.
We really need this now!!!!!!!

- 30 mins later... la me:
@all I was in a meeting with the stakeholders as we had an priority meeting... What was so important that you not only ignored the rule of not messaging privately and even ignored <team mate>s instructions?

- 5 mins later, answer
no need to be so unfriendly.... We broke staging as we had to test stuff out for next week's sprint review [something which is still 3 days away or sth like that]. We really need to take a look in the team at it and for that we must have staging working now!!!!
- (La me)
If you need it urgent now, you didn't plan ahead. And if you didn't plan ahead, you have to wait for others. The sprint review and all other important days are planned ahead for a reason.
- (Silence)

- (20 mins later, private chat, team lead)
Will you finally fix staging now?

- La me
If it could wait 3 hours now and you / your team ignored all netiquette, it can wait till next day, too. We had this discussion more than once, I don't think I need to explain this further.

(Silence)

All in all, the joys of communication...

Now the fun stuff is when this not only happens with 1 team, but many teams....

Having 35 - 40 private chats and chat window looking like a christmas tree thx to the immeasurable amount of notifications and colors... Yay...

Did I mention that I hate the ego some programmers have -.

Just another big rant story full of WTFs and completely true.

The company I work for atm is like the landlord for a big german city. We build houses and flats and rent them to normal people, just that we want to be very cheap and most nearly all our tenants are jobless.
So the company hired a lot of software-dev-companies to manage everything.

The company I want to talk about is "ABI...", a 40-man big software company. ABI sold us different software, e.g. a datawarehouse for our ERP System they "invented" for 300K or the software we talk about today: a document management system. It has workflows, a 100 year-save archive system, a history feature etc.
The software itself, called ELO (you can google it if you want) is a component based software in which every company that is a "partner" can develop things into, like ABI did for our company.

Since 2013 we pay ABI 150€ / hour (most of the time it feels like 300€ / hour, because if you want something done from a dev from ABI you first have to talk to the project manager of him and of course pay him too). They did thousand of hours in all that years for my company.

In 2017 they started to talk about a module in ELO called Invoice-Module. With that you can manage all your paper invoices digital, like scan that piece of paper, then OCR it, then fill formular data, add data and at the end you can send it to the ERP system automatically and we can pay the invoice automatically. "Digitization" is the key word.

After 1.5 years of project planning and a 3 month test phase, we talked to them and decided to go live at 01.01.2019. We are talking about already ~ 200 hours planning and work just from ABI for this (do the math. No. Please dont...).

I joined my actual company in October 2018 and I should "just overview" the project a bit, I mean, hey, they planned it since 1.5 years - how bad can it be, right?

In the first week of 2019 we found 25 bugs and users reporting around 50 feature requests, around 30 of them of such high need that they can't do their daily work with the invoices like they did before without ELO.
In the first three weeks of 2019 we where around 70 bugs deep, 20 of them fixed, with nearly 70 feature requests, 5 done. Around 10 bugs where so high, that the complete system would not work any more if they dont get fixed.

Want examples?
- Delete a Invoice (right click -> delete, no super deep hiding menu), and the server crashed until someone restarts it.
- missing dropdown of tax rate, everything was 19% (in germany 99,9% of all invoices are 19%, 7% or 0%).

But the biggest thing was, that the complete webservice send to ERP wasn't even finished in the code.
So that means we had around 600 invoices to pay with nearly 300.000€ of cash in the first 3 weeks and we couldn't even pay 1 cent - as a urban company!

Shortly after receiving and starting to discussing this high prio request with ABI the project manager of my assigned dev told me he will be gone the next day. He is getting married. And honeymoon. 1 Week. So: Wish him luck, when will his replacement here?

Deep breath.
Deep breath.

There was no replacement. They just had 1 developer. As a 40-people-software-house they had exactly one developer which knows ELO, which they sold to A LOT of companies.

He came back, 1 week gone, we asked for a meeting, they told us "oh, he is now in other ELO projects planned, we can offer you time from him in 4 weeks earliest".

To cut a long story short (it's to late for that, right?) we fought around 3 month with ABI to even rescue this project in any thinkable way. The solution mid February was, that I (software dev) would visit crash courses in ELO to be the second developer ABI didnt had, even without working for ABI....

Now its may and we decided to cut strings with ABI in ELO and switch to a new company who knows ELO. There where around 10 meetings on CEO-level to make this a "good" cut and not a bad cut, because we can't afford to scare them (think about the 300K tool they sold us...).

01.06.2019 we should start with the new company. 2 days before I found out, by accident, that there was a password on the project file on the server for one of the ELO services. I called my boss and my CEO. No one knows anything about it. I found out, that ABI sneaked into this folder, while working on another thing a week ago, and set this password to lock us out. OF OUR OWN FCKING FILE.
Without this password we are not able to fix any bug, develop any feature or even change an image within ELO, regardless, that we paid thausend of hours for that.

When we asked ABI about this, his CEO told us, it is "their property" and they will not remove it.
When I asked my CEO about it, they told me to do nothing, we can't scare them, we need them for the 300K tool.

No punt.
No finish.

Just the project file with a password still there today

When working as a full-time developer
TGIF!, Its already 6 hours? YES!

Working freelance or on your side-project
TFIG?! What TGIF. This feature took 6 hours? FML.