!!pointless story

Bug report comes in from a coworker. "Cloudinary uploads aren't working. I can't sign up new customers."

"I'll look into it" I say.

I go to one of our sites, and lo! No Cloudinary image loads. Well that can't be good.

I check out mobile app -- our only customer-facing platform. None of the images load! Multiple "Oops!" snackbars from 500 errors on every screen / after every action.

"None of our Cloudinary images load, even in the mobile app," I report.

Nobody seems to notice, but they're probably busy.

I go to log into the Cloudinary site, and realize I don't have the credentials.

"What are the Cloudinary credentials, @ceo?" I ask.

I'm met with more silence. I use this opportunity to look through the logs, try different URLs/transforms directly. Oddly, everything seems fine except on our site.

I check Slack again, and see nothing's changed, so I set about trying to guess the credentials.

Let's see... the ceo is basically illiterate when it come to tech, so it's probably not his email. It's a startup, and custom emails for things cost money, and haven't been a thing here forever, so it's probably oen of the CTO's email aliases. he likes dots and full names so that narrows it down. Now for the password.... his are always crappy (so they're "easy to remember") and usually have the abbreviated company name in them. He also likes adding numbers, generally two-digit numbers, and has a thing for 7s and 9s. Mix in some caps, spaces, order...

Took me a few minutes, but I managed to figured it out.

"Nevermind, I guessed them." I reported.

After getting into Cloudinary, I couldn't find anything amiss. Everything looked great. No outage warnings, metrics looked fine, images all loaded. Ex-cto didn't revoke payment or cancel the account.

I checked our app; everything started loading -- albeit slowly.

I checked the aforementioned site; after a few minutes, everything loaded there, too.

Not sure what else to do, and with everything appearing to work, I said "Fixed!" and closed the issue.

About 20 minutes later, the original person said "thanks" -- never did hear anything from the ceo. I've heard him chatting away in the other room the entire time.

Regardless, good thing for crappy passwords, eh?

Reached out to Apple to report a bug where my screen gets pushed down 50% and leaves an odd blank area. Turns out the bug is literally a feature 😂

I just had to ran to get my train in time. When I sat back I saw this alert on my phonescreen.

That's nice of the Riot app developers to detect frustration like that :)

I once had to make a shitty canvas game as part of a marketing campaign when I worked for an agency, for fuck only knows what. You dragged a shopping trolley back and forth in an aisle, and got points for catching items that fell from the top.

The initial round of feedback had the complaint that sometimes players weren't receiving points for items. I spent a night playing this senseless game over and over, but I never failed to get the points for an item. I was pretty confident that it worked, it wasn't like the logic was complex, so I sent it over.

Second round of feedback had the same complaint. They were getting quite annoyed by it, said that it was a bad user experience. Again, I could not reproduce it at all: the game was an equally tedious waste of life on every device I tried it on.

In exasperation, I asked the sales guy whose pitch it had been to get me a video or a more detailed report. The client was quite arsey, as they saw it, at having to do bug-fixing for us, but they did agree.

Anyway, it transpired that they were angry that players were not receiving the points for the items they *failed* to catch. The way they saw it, the game wouldn't be fun if you were punished for not catching items - so they wanted the player to get ten points for every item on screen, regardless or not of whether they caught it in their trolley. Of course, I thought. Silly me.

I was actually quite impressed at how a marketing department could accidentally undermine the very notion of a game whilst seeking to make one more fun.

Let me get this straight. I don't have a paid Apple Developer account so I can't report iOS 10 bugs?

Anybody want to report a bug for me that double clicking the home button no longer launches Apple Pay from the lock screen?

When your qa team is too lazy to take a real app screenshot of a bug report and uses photobooth on their mac to literally take a backwards photo of the phone screen and then doesn't even flip the image.

Bug report:

iOS 10 (latest) + iPhone 6

Can't scroll past initially loaded rants on algo screen

Also, love the new tag picker...

please tell me who had the great idea that someone should put screen shots of a web page in a excel sheet to include as their "bug" report. I cant fathom that someone once thought this idea was "good"

For our product there is a common type of bug we get reported. It is not really a bug, also it is not a feature - instead it is a missing or incomplete feature.

For example to help users we add a search feature on one screen, but there is no search on some other screen. Now the absence of search on that screen is apparently a bug.

To make things worse to report the bug users try to trick us. They say something like:
"Hey can you help me? How can I find things in the abc screen?"

So I explain how to browse for the item or whatever.

Then they say:
"Ok now how do you do that on the xyz screen?"

Slightly suspiciously I now tell them how you can browse for the item like before or we have this new feature eg. search you can use if that is quicker.

Now they say:
"Don't you think it would be better to have that search on the first screen?"

OK now I realize this is just a trick and the person doesn't actually need help using the software. So I tell him how we only added the feature on one screen and if he thinks there is value adding it on other screens he can put enhancement request in and if wants he can talk to my boss about making it a priority.

Then they go on asking other rhetorical questions like:
"why was it designed like this?"
"Are you guys deliberately trying to make life harder for people by making them learn different ways to do things?"

I now want to delete the new search feature but luckily it is close to lunch time so I have a good excuse to escape the conversation.