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Search - "customer assistance"
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Stakeholder: Is it possible for you to set up the website to automatically resubmit failed online orders? Last time there were failed orders, we tried submitting manually but a lot failed because they were tickets for the previous day.
Product Manager: What are your thoughts, Developer?
Me: This wouldn’t be worth the labor. It’s something that would rarely be used. There are very few orders that fail. I’d be surprised if it was even once a week. The recent bunch of order failures that SH is talking about happened because the ticketing server (separate from the website) couldn’t handle all the requests. Let’s say you had resubmission logic to try 3x before allowing the fail. It wouldn’t work because the server was overwhelmed already. Let’s say you had a background task to check for failures every ten minutes and resubmit those. It might not be helpful because the customer could have already gone to a ticketing window for help with the failed order.
SH: But what if it happens again???
Me: The solution is to make sure the ticketing server can handle the influx of requests. We can coordinate with that team. Wait. Why did you wait until the next day to resubmit orders in the admin panel? A lot of those failures happened when there were many hours left in the business day. For each order failure, an email notification is sent to the sales support email in real time. Who is monitoring that inbox? Someone must be looking at it because the sales support email is listed multiple times on the ticketing website as the technical assistance email.
SH: I know that email notification goes to the engineering team.
Me: My question is not about the engineering team. I asked who is monitoring the sales support inbox.
SH: That email … gets filtered.
Me and Product Manager: 😧🤯🤬
PM: First, you need to stop filtering that email notification. Second, your team needs to come up with a flow to handle failed orders because you told us you don’t have one. After you tried this and there’s still an issue, then we can revisit.
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If you’re wondering why I said no, I’m a team of one and I have a bunch of other development tasks on my plate. I’m not automating a manual task that rarely has to be performed.rant this meeting could have been an email stop filtering out important notifications i saw my product manager’s eyes bug out -
Is just me or being a developer has become a complete nightmare?
I mean, I never expected when I got into it to have a simple life in the first place, it's a fucking problems solving job.
But heck, I'm in the field from more than 12 years and something has definitely changed for the worse. Believe me I am just seeking for a general consensus not approval or anything, but it doesn't feel anything like 10 years ago.
I have worked with .NET mostly in all his sauces from aspx, wpf, up to today .NET 10 and C#13 and in the meanwhile it happened that I needed to do tech assistance, code in exoteric shit, use arduinos and raspberries, use perl, java, turn into full stack with databases, devops and shit.
Each year it's worse, the "developer" word gets more and more blurred word to say "the one who must know everything".
I'm asked to know docker, kubernetes, kafka, CI/CD and devop shit, web dev, to get ertifications, to learn how AI works to the level of learning again matht to do matrix interpolations, to get on data science, python, numpy, pandas, pytorch and shit, to know every OS, to know about networking because APIs now have to use rest, a single verb for every action, because if routers and new communication protocols break you have to know and figure out why.
Not to mention that marketing and sales guy shove up the big customers ass every new tecnology to make our work look like bling-a-ling top notch 1% developer stuff that always use latest bleeding edge technology and you're forced to learn new immature frameworks every 2 months or so (latest being various javascript/typescript diagramming libraries).
Every idiot feels entitled to puke out a new framework or supersets of existing languages. I lost count how many supersets css has that I had to peek and learn lol.
Every fucking simple software I did from scratch and designed by myself, web portals for big pharma were much simple than whatever PM i get assigned to are and guess what, I published it and fixed ofc some bugs, but most bugs are related to customer unstable datasets and well, I never had bugs after the first few weeks, except once every few months and nothing serious.
The fucking things they let me do now are hypercomplicated and I spend days fixing other people bugs and we get some hair pulling structural problems becuase they shove in all they can (mediator patterns are a must): kafka, docker, messagebus, whatever javascript clusterfuck they can, patchworks of html and css blurred out in layers of hierarchical scss or sass, slapped into angular (the most immature and crappy shit in js) that has all of his hidden ways to bury and hide DOM (ng-deep: anyone? :host anyone?).
And it's all like this. Whenever I put hands everyone wants to do his little frankeinstein experiment cooking togheter in a cauldron a shit ton of different stuff, overcomplicated patterns.
it's a challenge at shooting flies with bazookas.
I'm really tired of technology at all, not only for my jobs. This fucking trend is a plague spread everywhere and now, since everyone has to deal with it, everything is unstable.
In my daily usage of a smartphone app crashes a lot or have weird troubles, slowness, websites are pretending to be full blown app with this shitty SPA trend and are filled with bugs and incompatibilites.
Basically every tech tool we use is 100% more prone to bugs than 10 years ago.I'm really thinking to find a simple job like baker or shit and get an old phone that just can call and send SMS.
I need to get out of tech for a few years to get back my sanity.
This is not a problem-solving job anymore.
10 years ago I needed to study too but once I got the tools in my hands the job was fun, you got a magic wrench and sky was the limit.
Now you got to fucking learn a ton of bullshit everyday and it's not like you see a end on it, everyday people push out new unstable and bugged shit waiting for devs to be guinea pigs for them. You gotta learn a ton of stuff of which 3/4 will be useless/obsolete/broken and considered inefficient the next month.
jeeeeeez17 -
My collegue make remote assistance for our software, dedicated to doctors in Italy. A doctor had the hd completely full, so it can't update the software and he call my collegue angry, saying "i've an update error, is your fault!!!" etc...after my collegue explain him he had to free space on the disk because there is no space, he had a genial idea! he brought new laptop, worst than the other one, because of the free space on disk!2
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Best dev experience...a colleague who was my team lead when I joined a company as a "from-scratch" PHP developer, and gave me a ton of tips, assistance, encouragement and praise along the way. And for the bits that were not so good (on my part), he gave me constructive criticism delivered in a friendly and helpful way rather than chew me out.
And when the boss(es) of the company talked shit behind my back in meetings I was not invited to, about things they had no clue about (my performance as a developer)) he defended me and set the record straight.
Later he was demoted from team lead for office politics reasons. But was doing the same job as before, for less pay. Never complained.
His job consisted of, all at once, being the company IT/server/printer guy, first line customer support over phone and remote desktop, .NET and PHP developer, course holder to teach our customers how to use our product, and mentor to me.
Good guy. I'd give him a ++ if I could. -
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