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Search - "i am such an idiot"
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They announce the results and that was where the fucking plot twist was.
I was *not* on the list. I was devastated, to the point of depression. I refused to get over it, sulked at home, fell sick, skipped college for next two weeks straight. It took a few more days for me to recover.
After several visits from my friends and a lot of convincing, I decided to go back to college. I felt hopeless and had pretty much resigned to my fate. Being the idiot that I am, I missed several other interview opportunities during that interim when I was despairing-away.
Semester exams were about to start and I get a call from my staff saying I had cleared the coding exam for one of the companies that was coming for recruitment the next day. I had written this exam like several months ago and didn’t even remember having written it. It was such a short notice and I had zero time to prepare and my psyche didn’t want to(remember how I had resigned to my fate?).
I did manage to make it to the interview. I was expecting a tough interview (this company had a reputation for having tough interview rounds) but all I got was a bunch of tree and linked list and search algorithm related questions (internship interview). I had two rounds. It did really go well but I had learnt to not get my hopes up. Then I noticed other interviewees being called for a third round and they asked me to go home. I was like “meh”. I was used to it at that point in time.
Very unexpected to me, (but i’m pretty sure y’all have guessed at this point) I get a call saying, they have recruited me as an intern! 6 months later, I was working as an employee!
When I look back today, I realize that my current job, in every way, is waay better than the one I had so desperately wanted! The pay, the timing, the location, my actual job description, all of it! As a bonus I have an awesome manager who trusts me! I work with remotely with a team with such high standards and I learn something new everyday.
In my two years here, I have built a couple automation systems from scratch, I have mentored an intern and got him a full time offer, I have had two free two-week trips to the US and I have been promoted once! I’m so glad I was rejected that day (:
Thank you for reading!17 -
I AM SUCH AN IDIOT I USED 88 INSTEAD OF 8.8 IN MY CALCULATION AND DIDNT FIND THE ISSUE UNTIL 1 FUCKING WEEK LATER!!!!!5
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!dev
I am such an idiot. I met this girl today (this is so so incredibly rare) and we got off to a nice start. We had things in common and our conversation was going quite well. She mentioned she was going for a walk in the park and told me I was welcome to join. And me... the idiot.. I had no plans for the evening... absolutely nothing else to do.... I told her I had to go catch up on some work and maybe another time and I just up and left with a “Bye”.. with a stupid smile on my stupid face.
Some history: I had a horrible break-up a while back and since then, I’ve been having difficulties meeting people.. let alone have a relationship. I started freaking out at the mere thought of getting close to someone. I keep thinking about how to keep people away and not get too close to anyone (not physically).19 -
This is my most ridiculous meeting in my long career. The crazy thing is I have witnessed this scenario play out many times during my career. Sometimes it sits in waiting for a few years but then BOOM there it is again and again. In each case the person that fell into the insidious trap was smart and savvy but somehow it just happened. The outcomes were really embarrassing and in some cases career damaging. Other times, it was sort of humorous. I could see this happening to me and I never want it to happen to you.
Once upon a time in a land not so far away there was a Kickoff Meeting for an offsite work area recovery exercise being planned for our Oklahoma locations. Eleven Oklahoma high ranking senior executives were on this webinar plus three Enterprise IT Directors (Ellen, Jim and Bob) who would support the business from the systems side throughout the exercise.
The plan was for Sam Otto, our Midwest Director of Business Continuity to host this webinar. Sam had hands-on experience recovering to our third party recovery site vendor and he always did a great job. He motivated people to attend the exercise with the coolest breakfasts and lunches you could imagine. Donuts, bagels, pizza, wings, scrumptious salads, sandwiches, beverages and desserts. He was great with people and made it a lot of fun.
At the last minute Charles 'Don't Call Me Charlie' Ego-Smith, the Global Business Continuity Senior Vice President, decided to grand-stand Sam. He demanded the reins to the webinar. Pulled a last-minute power-play and made himself the host and presenter. You have probably seen the move at some point in your career. I guess the old saying, 'be careful what you wish for' has some truth to it - read on and let me know if you devRanters agree...
So, Charlie, I mean Charles, begins hosting the session and greets all of the attendees. Hey, good so far! He starts showing some slides in the PowerPoint presentation and he fields a few questions, comments and requests from the Oklahoma executives. The usual easy to handle requests such as, 'what if we are too busy to do recover all systems', 'what if we recover all of our processes from home', 'what if we have high profile visitors that month?' Hey you can't blame them for trying. You are probably thinking to yourself, 'been there - heard that!' But luckily our experienced team had anticipated the push-back. Fortunately, Senior Management 'had our backs' and committed that all processes and systems must participate and test - so these were just softball requests, 'easy-peasy' to handle. But wait, we are just getting started!
Now the fireworks begin. Bob, one if the Enterprise IT directors started asking a bunch of questions. Well, Charles had somewhat of a history with Bob from previous exercises and did not take kindly to Bob's string of questions. Charles started getting defensive and while Bob was speaking Charles started IM'ing. He's firing off one filthy message after another to me and our teammate Sam.
'This idiot Bob is the biggest pain in the ass that I ever worked with'; 'he doesn't know shit', 'he never shuts the f up', 'I wanna go over to his office and kick his f'in ass...!'
Unfortunately...the idiot Charles had control of the webinar and was sharing his screen so every message he sent was seen by all of the attendees! Yeah, everyone including Bob and the Senior Oklahoma executives! We could not instant message him to stop as everyone would have seen our warnings, so we tried to call Charles' cell phone and text him but he did not pick up. He just kept firing ridiculously embarrassing dirty IM messages and I guess we were all so stunned we just sat there bewildered. We finally bit the bullet and IM'ed him to STOP ALREADY!!! Whoa, talk about an embarrassing silence!
I really felt sorry for Bob. He is a good guy. Deservedly, Charlie 'Yes I am going to call you CHARLIE' got in big time hot water after the webinar with upper management. For one reason or another he only lasted another year or so at our company. Maybe this event played a part in his demise.
So, the morale is, if you use IM - turn it off during a webinar if you are the host. If you must use it, be really careful what you say, who you say it to and pray nothing embarrassing or personal is sent to you for everyone to see.
Quick Update - During the past couple of months I participated on many webinars with enterprise software vendors trying to sell me expensive solutions. Most of the vendors had their IM going while doing webinars and training. Some very embarrassing things came flying across our screens. You learn a lot reading those messages when they pop-up on the presenters' screen, both personal and business related. Some even complaints from customers!
My advice to employees and vendors is to sign-out of IM before hosting a webinar. Otherwise, it just might destroy your credibility and possibly your career.5 -
php : dont leave me alone. i own the web. wtf?!!
python : really? i am the best 😎
js : such an idiot. you need me.
c : wtf is wrong with this kids?! go play outside.
.
.
.
asp.net : i'm here, anybody? no? ok. -
So I used to do some freelancing in web development last year, nothing too fancy just some simple PHP websites. Comes the worst meeting in my life. So I am from India and we have a lot of long lasting business here being passed on over generations. TL;DR the guy was the owner of a very old business which was actually very huge and the guy was educated too, so I assumed that he'll be sensible as compared to other people.
The meeting was in an expensive cafe and he paid for it, he even told me upfront that meeting is on him. Great, right? So we sit down, order some coffee and then start discussing what he needed.
The guy needed an ecommerce website built with backend and logistics system integrated. We discussed possible designs for the website and stuff too and so far the deal looked promising to both of us.
I explained him the cost estimate and told him that I would email him the final quote from myself once we discussed server cost and shit.
So now comes the bargaining part where he asked me to give him server and domain for free.
At this point, I suspected that he didn't know that servers and domains are not something that you make. You have to purchase and renew them periodically.
So I told that guy that he didn't understand the cost estimation and explained to him that X is the cost of making this fucking thing and Y is its monthly maintenance cost, if he wanted annually could be done too. And this Y did not include server and domain costing.
Now came the fucking tide, the guy straight up turned to his shit and told me I am lying and trying to con him. So I gently asked him if he had ever gotten any website made. To which, he said No, but he knows how the costing works.
I was like "Bitch?". So I calmly tried to explain that that's not how websites are done, delivered and maintained.
He didn't seemed to be understanding and kept on fucking repeating that he knows his shit and blah blah.
At this point, I was like "Okay. Fuck this dude then. I can find another project. " and then I told him that he'll need to find someone according to his needs.
Interestingly enough, the guy called someone and then walked out of the cafe while talking on phone. I waited for 5 minutes and he didn't come back so I decided I would pay for my coffee and leave. Turns out the guy had paid his bill before my arrival and ditched me with the excuse of the call.
But oh well, I think working with such an idiot would have been much worse than paying for that coffee.4 -
I just had a chat with the CEO (I'll call him John) of the company I work at. I was trying to get a real alignment on what I need to do to be a valuable resource to this company. They promoted me (without a raise in pay) to a different (management) role, and I do not know what I need to do to be the best in this role.
During the discussion, the CEO failed to provide any usable metrics, or a way to track those, except for phrases like "higher productivity" and "higher quality". How to track? No idea.
So, at this point, me being the idiot I am, wanted to make things explicit:
*Me: Okay, so what if I request for a 20% raise six months from now, what metrics will you look at to decide whether to give me the raise.
(My last raise was a big one, more than 100% or so, more than a year ago. That was a dev role, and I was paid 2 cents earlier, so the doubling to 4 cents wasn't really a big deal.)
John went on a long rant on how people just expect raises every year, inflation, etc. All good and fine.
But then he mentioned something strange.
*John: ...and you know, for the last three years, there has been a race to retain resources. During this race, many companies, including us, had to pay people WAY MORE THAN THEIR VALUE to retain them. These people are going to be the first to be fired during cost-cutting as they are the most expensive resources at the company without any proven value. These people should not expect raises to come soon, and if they do expect that, they need to prove the value themselves.
Now, I, being a simpleton, am wondering how is it fair for an organization to pay someone "more than their value" to retain them once so that they can just be fired two years later. How did the company decide the value of such employees to begin with?
And all this is ignoring the fact that in the company there are no metrics, no KPIs, and performance of a person is how much the CEO likes that guy. How TF the people who joined a year ago and never interacted with the CEO prove their worth?
Developers are building PowerPoints and configuring JIRA/Confluence/Laptops of Sales team, project managers are delegating management to developers and decision-making to the CEO, Technical architect is building requirements documents, Business Analyst is the same person as the QA team lead (and badly stretched), and the Release Manager is the Product Technical Admin that cannot write one sentence in English. And then we got 3.8 hours in meetings every DAY. Why TF are Dev Managers in "QA KPI Meeting"? Why are "developers" writing documentation on "How to create meeting notes at <company>"?
And, in this hell-storm, how does one really demonstrate one's value?14 -
For the last week or so I've been writing a userbot for Telegram. Completely from scratch, plus Telethon to not reinvent the wheel entirely. I'm coming from the codebase of an existing userbot.
That userbot is written by a good friend of mine, who makes 6 figures, and whom I respect greatly. However the code is a steaming pile of shit. Now that is not his fault, he largely inherited that code too, tried to fix it, failed, gave up.
I am reimplementing it entirely. I'm only looking at the modules, trying to understand them, and copying over the necessary bits and changing them where necessary. But I've come across some nasty shit.
Userbots often edit existing messages from real Telegram clients. They're kind of like a login to your account, but with a program rather than a regular client. You send a message from a real client, it sees it and does whatever it needs to, and edits your message to give you feedback. Which is great.
However, there's no need to do simple string edits by importing "re". So why do you? Because you're an idiot, that's why. The old bot is based on Paperplane, which in turn is based on Telethon. Why do I see function calls to Telethon in some places and Paperplane in others? Because you're an idiot, that's why. Why does the dig module fail to even give correct answers? Because you know nothing about the DNS, that's why. And you didn't learn about RRs before implementing it.
And don't you tell me that this code is shit, and this bot is slow only when I run it on a fucking Pentium. I run this shit on an i7 and CPU isn't even the issue - memory, disk and such are. If you had any clue whatsoever about efficiency, you would've known because it's blatantly obvious. There's a reason why my machines rarely go past 5% CPU utilization. It's the fastest component in the entire fucking system.
When users come and say.. hmm this application of yours, it consumes a lot of memory. It takes a long time to do X and Y and I don't quite understand why, it seems illogical. Then maybe you should go look at your code, like you would look at yourself in the mirror. And then you fucking go fix it so that I don't have to. You're an engineer just like I am. And I am not even a dev proper - I'm a sysadmin by trade. Why should I have to fix your shit for you?1 -
Ubuntu (probably) fucked up some upgrade and I wasn't able to use lvfs anymore. (damned meltdown/spectre bug) so... I figured it'd be a "good" idea to reinstall dbus. well.. the alternative was reinstalling Ubuntu so I figured I could at least try. obviously it didn't work out.. at all.
sooo here's me thinking I'll just insert my live media and live on with my life. nope. the fucking live media is corrupt. so, here I am now, contemplating why I was such an idiot.2 -
!dev
Im working with morrons...
So someone had bright idea of having clone setup of our servers in other hosting company (in previous company we have rendundant setup). Whatever, maybe they want to be resistant to thermonuclear war or whatever, like the project wasn't underfunded already... Whatever, fuq it.
And with that, I have like really, really really fucking ABSOLUTELY BULLSHIT STUPID questions thrown at me.
So, this particular instance of bullshit started with trivial, literally "how much storage capacity we will need" I anwsered at least 4TB, preferably on redundant disk array, I've added small table what uses what and how much etc.
Than I got mail back...
"Thats not enough information:
1. What we need to say to company ABC
2. What we need to say to company XYZ
3. (this one actually had sense) Backups conception
4. **WILL WE PAY FOR SERVERS**
5. other important things (literally)"
So let's break it down.
Im backend guy. What the fuck do I know what you gonna say to XYZ or ABC. I dont give a shit, for me it's clicking setup new server and Im done for, you are overcomplicating as shit and require special care from hosting company that you will pay extra.
Next one, the killer one. What the fucking fuck. my anwser was literally "yes, we need to pay for servers, servers arent free."
Now tell me. How the fuck it is possible that someone can be such an idiot to ask questions like that. and I dont mean #3. maybe even #1 and 2 is like looking someone to throw responsibility on. But why the fuck I have to anwser mail that literally asked me if servers are free.
No, fuck off idiot, I have actual work. Take your bullshit and spread it somewhere else.
E:
and before anyone asks. No, Im not working in kindergarden but I often feel like I am indeed working within kindergarden full of 30+ mentally handicapped toddlers.8 -
For fucks sake I am such an Idiot at times....
I tried building a watering system for my plants and I forgot that I was using free flow pumps that don't act as valve. So when I turn of the pumps the water keeps flowing, even against gravity because of the pressure difference.
TL;DR: I forgot fcking kindergarten physics today.6 -
So I installed the JACK audio connection kit on my Linux box, set up drivers, configured routings properly, etc etc.
Tried playing basic sounds. No output. Panic.
Redid configuration, tried again. No output. Panic++
Reinstalled JACK, tried again. No output. Panic++
Reinstalled drivers and checked ALSA (audio subsystem). All good. Tried again. No output. Panic++
Hit the Mute shortcut on my keyboard to unmute my speakers, tried again. Worked. :facepalm:
I am such an idiot, fml.1 -
techmmm, comes, selects me off a 5 min interview for an internship. The guy i am talking doesnt know half of the things i am talking about, dont know why they put such people up for these jobs.
After getting selected,
No stipend cos “quarantine”
No laptops nothing cos “quarantine times”
No fucking respect either
Asks us to join if we want to or leave, note that this is before we even asked any of these questions.
Expects us to work for 8 fucking hours everyday build a project for them which will make them a lot of money and the credit will probably be given to some idiot employee.
Cant even complain to the college about this, bitch i have slogged a lot these past years you cant expect me to join a company which offers a ppo less than the monthly saalry of other companies and still have a dont care attitude.
Idc what anyone says noone is learning shit after joining. Why do you have this attitude man, what great are you offering. -
!coding
Fuck I am such an idiot. I was talking to a super awesome girl on the phone and she was laughing at some jokes and I had the great idea to tell her some darker jokes and of course she didn't laugh at all and got offended. I think I'll always find a way to fuck it up.12 -
If there's something I fucking hate with all my goddamned soul is when you post something online and people get in their fucking high horse and judge you or tell you what to do
Like I understand if you're talking shit about people in the same community, then if someone tells you you're an idiot, I get it.
But if you're ranting about someone off site, then why judge this person? What's the damage being caused to you or the site?
For example, let's say I rant about my wife and the things that annoy me about her, and I use some colorful language to get it off my chest.
There's always one motherfucker, one stupid piece of shit that says something out of line.
In general it's one of these things:
* "wow, you need to calm down, you clearly treat her like shit, she is better than you*
YOU IGNORANT PIECE OF DOGSHIT. DO YOU HAVE CAMERAS IN MY HOUSE AS TO ASSUME THAT I TALK TO HER IN THE SAME MANNER AS I DID IN THIS POST?
YOU GULLIBLE SHIT EATER.
OF FUCKING COURSE I DON'T TALK TO HER LIKE THIS. I'M NOT AN ASSHOLE OR A MONSTER. I AM JUST R-A-N-T-I-N-G.
AND I RANT IN THIS MANNER SO AS TO GET IT OFF MY CHEST AND NOT FIGHT WITH HER. AND IT TENDS TO WORK. DOES IT REALLY NEED TO BE EXPLAINED?
Jaysus fucking christ. These people actually have the imagination of a fish, they can't fucking connect the dots.
Judging someone online is an egotistical thing. People like to judge others because of that morality high. It's the snack of the morally lazy.
Repeat with me: "I am flawed too, I have problems too. I should never judge others easily, let alone without full fucking context".
* "op, you should do <terrible advice>"
these ones are better, because they are trying to help, but still annoying as fuck.
they come in two forms:
old smug and condescending washed up idiots who overrate their life lessons and think they are applicable to every person A PRIORI.
yeah, fuck case by case analysis, these dinosaurs think they're the wise elders of the village.
Age does not immediately mean your advices are valid, your advices are valid on the sole merit of being valid by themselves.
I don't give 2 fucks if you're 60 or 120. If your advices are bullshit, please spare me the idiocy and the lack of case analysis.
I had old people tell me "trust me kid, happy wife, happy life" wtf is that shit? MY WIFE IS NOT YOUR WIFE.
YOU DON'T KNOW MY WIFE. MY WIFE IS ACTUALLY COOL, BUT SHE COULD BE AN ACTUAL PSYCHO AND I COULD BE OMITTING THAT FROM MY POST.
THEREFORE, HAPPY WIFE HAPPY LIFE IS A TERRIBLE THING TO SAY.
JUST STFU.
This reminds of that disgusting reddit post where a father asked advice on /r/relationships about her wife, and people told him "dude, duh, divorce her".
Guess what, she ends up murdering both of her children.
You would think such post would serve a lesson as to be careful giving advice online. But no, people think they're fucking dr phil or something with EXTREMELY LITTLE case knowledge.
People need to talk a bit less and listen a whole lot more.
You want to know how to help a person who is expressing problems?
You want to know how to be REALLY conpassionate?
Just listen. You can give minimal advice, but listening is the most important, with some occasional "i feel you man".
Everytime a journalist asks a suicide disuader what do they do, they always say the same " i just listen to their problems".
ITS NOT FUCKING ROCKET SCIENCE FOLKS. YOU WANT TO KNOW HOW TO BE A GOOD PERSON? CLOSE THE MOUTH AND TAKE THE WAX OUTTA YA EARS.
There's also the younger ones who think they can help when they don't even have no experience at all.
This is being naive, but I Iike that more than the smugness of old people.12 -
HER SHORT STORY》
A you beautiful girl decided to be a software developer
For a month she worked on an application
For 2 days she was sooo depressed her father could even notice it
On that day he heard her shouting in her room "Shit I am such an idiot ! !"
So the father went to check wat was going on and asked
Father: Ginger wat is going on?
Ginger: I messed up now I realize I missed a period!
Father: 😲 WHAT!!!
I told you to stay away from that boy
Who is going to take care of that child??
Ginger: [points on her monitor]
🖥️👈🏼I am talking about my code
🙄8 -
!dev
There are no right answers in parenting, but there are sure as hell wrong ones and if the fucking backfire effect is too much to keep you from realizing that half of your stupid fucking decisions are delusional at best then you should probably start rethinking some things. I fucking hate dealing with other people fucking up and being stupid and I know I'm going to have to keep dealing with it in one form or another but god why I'm so done with this I just fucking don't want to deal with anyone anymore I don't want to deal with myself anymore
I dunno I don't have anyone to rant to so I can't like be specific here because it's public af but you know typing this makes me feel a little better but I still just don't want to deal with this shit anymore I don't even know what I do want to do there's like nothing the positive feedback is going away and I don't know what to fucking do with myself and I don't know how to change anything I can't fucking fix anything I mean I can fix my shitty code but I'm never getting anywhere with that and whenever I want to fix anything that's actually important I just fuck up regardless of how hard I try I just don't want to fucking try anymore I don't know if I'll actually hit post but I have to put this somewhere so probably but ugh I don't even fucking ugh literally all of my problems are so fucking dumb and small and elementary but I CAN'T FUCKING DO ANYTHING I keep ranting about these fucked up people I have to deal with and yeah they fucking suck and sometimes I wish they didn't exist but I know I'm just as if not more of an idiot and everyone would probably be better off if I didn't exist but wait no that would have happened but you guys don't get to know about that because it's specific and putting that here would fuck shit up but someone else could so that so much better and I don't know everyone who interacts with me is just hurting themselves like fuck why do some friends like blades better than me maybe because I'm even less caring and even more damaging than a stupid fucking inanimate sharp piece of metal god fucking ugh okay I can't focus on anything why is this even okay side rant why are atheists so fucking hated like yes maybe some can't understand their motives for like doing things but nobody can really understand each other's like religious people all use god or gods in their own way why do you have to think of people who have zero gods as opposed to your nonzero as less human than you there's so much wrong with that okay that side rant is over but this whole thing is a side rant so cool fuck my life lol uuh I don't know I don't want to stop typing I don't know why though I guess I just actually I have no fucking idea I'm just here doing this I should be like fucking asleep I'm passing the fuck out after this ugh okay okay okay okay okay okay okay umm I really want to quote a certain person that I really hate right now and dissect them and prove every single fucking stupid argument they make wrong but I feel like that would not be good since this is so public but I swear I hate this and you know what if you're thinking that yes I AM A FUCKING WHINY BITCH DEAL WITH IT I'M WHINING YOU DENSE FUCKER YOU DON'T HAVE TO POINT IT OUT AND FEEL SMUG IT'S BETTER TO VENT HERE THAN A LOT OF OTHER WAYS SO JUST SHUT THE FUCK UP OKAY ACTUALLY FUCK IT CALL ME OUT ON IT I NEED SOMETHING TO TAKE THIS OUT ON GOD AAAAAAH okay uuh yeah that's fun I'm a fuck up okay okay so you ask "how can you be a fuck up you're so young her der" okay being young generally is a disadvantage because you haven't had opportunity but boy have I and I sure fucked every single one of those up so yeah fun stuff you know woo haha mmkay I wish I had friends online this late because then I could like rant to a person and shit I mean this community is people but not people I know and it's not really back and forth as much and ugh okay right uuh yeah good um ugh I used to be able to get this shit out by doing something I'm good at but now I'm shit at everything and I can't motivate myself and it's all just bottled up and there's so much shit and nothing works and fuck there's probably a simple solution to everything I'm facing but I'm such a dense piece of shit that I can't find any of those stupid fucking ugh okay now I'm looking at my stupid hands typing ugh I hate the things right back up here uuh uuh I have 500 charas left lets fucking go I don't want to stop I mean I do want to stop but like by that I mean I just want to not exist I do want to keep typing here because it's the only thing distracting me but yeah uuh right um some people were like wtf happened with your stalking thing and this isn't where I should put it but fuck it whatever some weird guy just logged on for 10 mins to take a screenshot of the time being 2:22:22 and logged off and boom the school year ended uuh yeah kay right fuck I have to end it now
Aaaah okay uuh right bye I'm really sorry if you actually read that whole thing4 -
!dev
fuckfuckfuck
My studies at the university begin in two weeks in a city 4 hours from where I live and I still have no place to stay! I am such an idiot for applying for appartments and rooms too late... and when I did, I only applied for 2 or 3 at a time and now I didn't get any of them. I had to travel there two times now already, each trip cost me 100€ and my time is running out.
FUUUUUUUUCK I hate myself right now, this is so typical for me...
I really hope I learn from this.6 -
Am I just an idiot for using a RedHat variant ?
Why is Bazel such a piece of crap and why do I have to use it to build Tensorflow ??40 -
Yesterday I spent an hour fiddling in network settings trying to figure out why my laptop was not connecting to WiFi.
Giving up on it I started walking away from laptop only to realise the main WiFi adapter was switched off the whole damn time🙈
Moral of the story: Not every issue is a software problem