Wrote my friend Sam a letter when I was still working in support. I think it still holds up today.

---

Dear Sam,

I understand that you will join us in our overseas office. Congratulations on landing that job. It’s good steady work. I’ve been doing it for the last ten years.

Your still young so maybe I can give you some little wisdom that will help you in your working years to come.

Let me begin by shedding some light on phone calls.

I try. I really do try Sam. But it is getting so hard for me to hold back the rage that builds up during certain phone calls. Especially the ‘Sorry, I just don’t know anything about computers! -giggle-’ ones.

Those are the times that I have no access to what they see. I’ve no team-viewer, can not take over that screen in any other way. And why-oh-why can I not take over that terminal session dear Sam? It’s because the caller can not double-click an icon or find a terminal session number.

And what is the reason for this? Because they ‘just don’t know anything about computers! -giggle-’. This is a sort of get-out-of-jail-free card. Beware of these callers Sam.

There is nothing so nerve-wrecking then finding yourself at the mercy of people describing Internet Explorer (do not even get me started) as ‘the big ‘E’, if they use Chrome for their webmail then they most likely will say ‘Mail’ if they mean Chrome. There is no logic Sam. That is just the way these people work.

They will suck all enjoyment out of your work. They will make you want to hunt them down in dark office hallways and show them your tears Sam. Because cry you will.

Sure, I understand that not everyone can be tech savvy. Why, if everyone would be, where would that leave us? No. I love the technologically challenged. They put the fiber in my internet. They make me LOL for real. After the initial anger subsides anyway.

But just below that well-willing folk, on the other side of that border… there they dwell: Management.

Nice cars, suits and iphones Sam. First thing a new manager will require is a brand spanking new business-card. It will hold his/her new title. Then an iphone or overpriced android model will follow suit.

Then they will barge into your office, holding it like it’s the next best thing since sliced bread.

Any manager will automatically assume that you will drop anything you are doing at the present moment to acknowledge the presence of greatness. Failing to do so will result in awkward yet fulfilling situations. I recommend that you do not take your hands of the keyboard and give only the slightest of nods after 5 minutes of complete silence and glaring.

Well… you feel the glare. You do not glare yourself. You do not break eye-contact with the monitor. It does not even matter if you are typing for real or not. I once clicked away happily for 5 minutes. I just typed ‘he is still there’ over and over again. Do not break down Sam. This moment will decide your relationship with this individual.

After the nod there will be a flood of words aimed in your general direction. You can disregard anything that is said. It boils down to ‘can not operate device’.

You then take the device from this person and put it next to you on your desk. You’ll ask the name of this simpleton, write it down on a sticky-note, slap that on the phone. Then you’ll write a random date in the not so near future on another sticky and hand that to the bewildered person in front of you.

It will usually utter some incoherent words about ‘needing, time or but’ (I find that ‘but’is a word they like. They tend to use it three or four times consecutive before you usher them through the door).

Now you’ve won Sam. Well… not really. But it will feel good, I can guarantee that.

This must do for now. A new suit is glaring at me for the last five minutes.

Felt good to do something productive with this time.

Take care,

Baltasar

P.s. I just noticed that there is some foam around his mouth. So if you encounter this, don’t worry: it seems to be perfectly normal.

TL;DR: don't fuck with your IT guy.

One of the guys in our office treats his laptop like shit, has dropped it a number of times and had managed to break the screen. There was a nice crack diagonally corner to corner across the screen with a nice black splotch around it making a good chunk of his screen unusable. Servicing the laptop would be too expensive and would mean being without the machine for several weeks forced to use a Mac.

I offered to replace the screen for him since I have experience doing laptop repairs. Once the screen arrived I kept the laptop for the evening and spent an hour replacing the screen. I left a note telling him he owed me $60 for my time.

He sees the note, laughs and says "I'll buy you lunch."

Not only does this guy only keep his word when offering to buy lunch about 10% of the time, when he does actually do it he charges it on the company card so it isn't really him paying for it. So I spent my lunch break writing up a little Python app which randomly fucks with his mouse and keyboard.

I sent him a message that I needed to run some tests on his new screen tonight so I'll be able to install it and set it to run on boot.

The app does things like:
Jiggle the mouse
Minimize all windows to show the desktop
Double click
Right click

Can't decide if I want to add in reboots as well.

I figure I'll leave it going until I get $60 worth of entertainment out of it.

yesterday my boss called me to his office.
(him) - Please close the door
(me thinking) - My God, this is gonna be serious. He never closes his doors
(him) - It's a common practice here that we buy a new laptop for new colleges. What kind of laptop do you have?
(me relieved and excited) - Well it's 4 years old shit, 8 Gb of RAM, slow
(him) - Great we'll buy you this i7, big SSD, 32 Gb of RAM + new monitor, mouse and keyboard.

I was excited as fuck.

Until he sent me what he bought. It's much worse laptop than that I have 😑 Only thing that is better is it has 16 Gb of RAM.
I guess I'll just take that RAM off it and put it in my machine (if it is DDR3, God please may it be DDR3)

A previous co-worker (dev) bought a "foot mouse" he found on a Chinese website, then changed his keyboard's layout to match the "natural human cognitive ability" also bought a sleeping bag because he needed a "power nap" after lunch break he even asked our MD to buy him an ergonomic chair which would cost around 1200 USD ( of course our MD refused) then the worst of the worst, he had this habit of chewing his food loudly when he's eating something he likes.
One time our operations manager (she was pregnant XD) screamed at him from her desk " RAYAAAAN SHUT YOUR FUCKING MOUTH I CAN HEAR IT FROM HERE DAMN IT"

He literally spilled some of the food he was chewing on his desk and I burst out laughing like crazy.
On the same day our MD told us to follow a new "no food in office" policy 😂😂😂

Sad story is that when he left the company I had to revert his PC to how it was including resetting the keyboard layout to default, remember his "foot mouse" ? Well he had to modify the mouse settings so all directions were inverted.

The first thing I said when I turned on his laptop was

FUCK YOU RAYAN!!

I'm the only windows user in my office(my only other choice was Mac). One of the salesmen walks in my office with his macbook.

salesman: what do you know about macs?

me: nothing, why?

salesman: well I just got a new MacBook and I can't right-click, is there like a setting or something I gotta click?

me: well there's no "right-click" by default on Macs, but I think there's a way so you can click with the right side of the touchpad and get the "command-click" you're looking for. stand over there quietly while I finish this function then I'll look into it.

*i proceed to fiddle with some code for 5 or so minutes while he stands in the corner*

me: ok so let's look at your MacBook... ok *at this point I jump on my computer* let's see what Google has to say.

search: enable right-click on mac

me: huh! look at that! Google gives you the answer right there, poof! like magic. now we just follow directions, system settings>keyboard and touchpad>enable click with bottom right corner. bam! anything else?

salesman: yeah, I want the little bar thing to go away *talking about the dock auto-hide

me: ok well that's called the dock, let's ask Google again...look, Google gives the answer again, without even needing to click any links, I could probably click these links and get more in-depth instructions, but right here at the top is the answer

salesman: wow man, thanks! I've got a meeting in 10 minutes and I never would have figured this out.

*before he leaves

me: here take this...

Today, a team mate has sent me this picture: he found this Olivetti in the street, near a trash bin. He will take it to the office next Monday so we are going to troll other team mates with this new and fantastic mechanical keyboard!!

So after coding the first iteration of a big project on some whack office supplied logitech keyboard I rewarded myself with a new proper keyboard that suits my character. I am as happy as a kid on Christmas :)

Vortex Race 3 Brown Cherry MX

We work in an office where we must lock our computer screens because our screens may have confidential information on them, plus you could do things as the person without taking any blame (ie sending an email).
Anyways anytime someone forgets to lock their screen we always prank them pretty hard. The greatest thing we ever did was in our latest release we had our managers buy us drinks at the pub. Well our managers left to go to the pub and one of them forgot to lock their computers. So we downloaded an image of the blue screen of death and made it full screen, unplugged his mouse and keyboard for added effect, and locked his computer. He came in the next Monday and couldn't log in because his keyboard wouldn't work. He actually called IT to bring him a new keyboard and mouse... then he unlocked his computer and freaked out with the IT guy because there was the blue screen of death. Needless to say he got a brand new computer as well as a new mouse and keyboard.

I'd call it a win win?

It is time... to rant about macs!

No, seriously - I had such a different experience about which not many talk in real life or pretend that it never happens....

Model: 2015 mid MBP 15" with second to highest specs (don't have dedicated gpu).

Rattling fucking toy.... Yea, it rattles! If you shake/move ir sit in trait/bus - it non-stop rattles as a fucking toy. Worst part? It's confirmed issue by apple and it manifacturing issue that they are not keen on fixing!!!! WTF? We have 4 macs in our office - all of them fucking rattles... God help me how annoying that is. (Lose LCD control panel that unsticks from glue. Replacing it solves the issue for 1 month if you carry it anywhere).

Constant fucking crashing/updates.... Every morning I wake up and don't have an app that requires confirmation for restart - it's restarted. YAY, turning on all apps once again.... Why you may ask? Well, because if you tinker with software in any way - it fails to update it and hell breaks lose. It's been a long time since High-Sierra came around and the issue is still there (not running Mojave as it conflicts with soft I have... Woo!). Tried few times - updates fail. Resolution? Reinstall OS!

OS conflicts with applications - damn... People told me it works out of the box.... Yeah, as long as you don't upgrade the OS - then it breaks. Why? Well, because.

Piece of shit power supply. With 4 of our office power supplies - 2 of them failed twice withing warranty and once afterwards... Really? Not to mention that all 4 are starting to shear the sleeve or already did (mine is just wrapped with white electrical tape to give it a support... lol).

Bluetooth - who the hell needs that in mac, right? Well, people do. To start with - it conflicts with 2.4GHz wireless network - you might have one of those and not both at the same time. Next thing is using a device that needs constant connection (mouse, headphones, keyboard - non apple branded) - shit... They can't stay connected for more than an hour without any issues... Constant battle to re-connect it, to re-pair the device and all due to smart apple bluetooth settings. Hell, my mouse (logitech MX master) was even printing random symbols in some applications if moved. All of the issues went away after using a bluetooth dongle... WOO!!!!

Xcode... Ahh, you may never prepare your mac if you don't download 17GB of fucking xCode libraries that enables some tools to be installed/runned as you can NOT get them in any other way and you have to install full xCode software in order to get them... YAY! 17GB wasted on my 256GB SSD that I can't upgrade. GREAT!

OsX applications - ah, don't get offended but if you are using them and you are fine with them - you are probably a monkey that loves being told what to do. You can't customise any actions, you can't configure it the way you like - either you accept their default workflow or go kill yourself. Yep... Had issues with calendar, mail, iMessages, safari... None of them fit my needs :)

Resolution scaling... Fucking hell, the display is 2880 x 1800 but all you let me to use is 1440x900 without scaling? Am I blind to you? Scaling the resolution means that you are fucked if some applications don't support scaling very well. Looking at you Jetbrains - your IDES suck at scaling and slows down the pc to a potato....

Now the pros - keyboard is way better than the new ones, trackpad is GREAT - no need for mouse (using it on external 4k displays only), the battery life is great - getting around 6h of continues development time, 8 if using sublime instead of phpStorm and well, that's about it...

To clarify:
I've bought this device due to the fact that at that time mac and windows pc's with similiar specs costed the same while windows pc sucked with their quality of the device and trackpad... Now the situation is better and when time comes for a next upgrade - it's going to be one of these:
Razer Blade 15, Dell XPS 15, Lenovo Carbon X1 series.
And of course - LINUX. I've had enough issues with windows, and had enough of retardness of apple ecosystem, so switching it is a must for me.

Disclaimer: I might be an unhappy customer, a bit picky but I'd like my device to be setted up as I like and continue to have that until I don't like, not until the company decides to break it. Not to mention that paying almost a yearly salary in my country for one device - I'd expect it to be at least reliable and work without issues....

Rant over.

ps. You can disagree with me, this is my personal experience with MBP over the last 3 years :)

I think that two criterias are important:

- don't block my productivity
- author should have his userbase in mind

1) Some simple anti examples:

- Windows popping up a big fat blue screen screaming for updates. Like... Go suck some donkey balls you stupid shit that's totally irritating you arsehole.
- Graphical tools having no UI concept. E.g. Adobes PDF reader - which was minimalized in it's UI and it became just unbearable pain. When the concept is to castrate the user in it's abilities and call the concept intuitive, it's not a concept it's shit. Other examples are e.g. GEdit - which was severely massacred in Gnome 3 if I remember correctly (never touched Gnome ever again. I was really put off because their concept just alienated me)
- Having an UI concept but no consistency. Eg. looking at a lot of large web apps, especially Atlassian software.
Too many times I had e.g. a simple HTML form. In menu 1 you could use enter. In menu 2 Enter does not work. in another menu Enter works, but it doesn't submit the form it instead submits the whole page... Which can end in clusterfuck.
Yaaayyyy.
- Keyboard usage not possible at all.
It becomes a sad majority.... Pressing tab, not switching between form fields. Looking for keyboard shortcuts, not finding any. Yes, it's a graphical interface. But the charm of 16 bit interfaces (YES. I'm praising DOS interfaces) was that once you memorized the necessary keyboard strokes... You were faster than lightning. Ever seen e.g. a good pharmacist, receptionist or warehouse clerk... most of the software is completely based on short keyboard strokes, eg. for a receptionist at a doctor for the ICD code / pharmaceutical search et cetera.
- don't poop rainbows. I mean it.
I love colors. When they make sense. but when I use some software, e.g. netdata, I think an epilepsy warning would be fair. Too. Many. Neon. Colors. -.-

2) It should be obvious... But it's become a burden.

E.g. when asked for a release as there were some fixes... Don't point to the install from master script. Maybe you like it rolling release style - but don't enforce it please. It's hard to use SHA256 hash as a version number and shortening the hash might be a bad idea.

Don't start experiments. If it works - don't throw everything over board without good reasons. E.g. my previous example of GEdit: Turning a valuable text editor into a minimalistic unusable piece of crap and calling it a genius idea for the sake of simplicity... Nope. You murdered a successful product.
Gnome 3 felt like a complete experiment and judging from the last years of changes in the news it was an rather unsuccessful one... As they gave up quite a few of their ideas.

When doing design stuff or other big changes make it a community event or at least put a poll up on the github page. Even If it's an small user base, listen to them instead of just randomly fucking them over.
--
One of my favorite projects is a texteditor called Kate from KDE.

It has a ton of features, could even be seen as a small IDE. The reason I love it because one of the original authors still cares for his creation and ... It never failed me. I use Kate since over 20 years now I think... Oo

Another example is the git cli. It's simple and yet powerful. git add -i is e.g. a thing I really really really love. (memorize the keyboard shortcuts and you'll chunk up large commits faster than flash.

Curl. Yes. The (http) download tool. It's author still cares. It's another tool I use since 20 years. And it has given me a deep insight of how HTTP worked, new protocols and again. It never failed me. It is such a fucking versatile thing. TLS debugging / performance measurements / what the frigging fuck is going on here. Take curl. Find it out.

My worst enemies....

Git based clients. I just hate them. Mostly because they fill the niche of explaining things (good) but completely nuke the learning of git (very bad). You can do any git action without understanding what you do and even worse... They encourage bad workflows.
I've seen great devs completely fucking up git and crying because they had really no fucking clue what git actually does. The UI lead them on the worst and darkest path imaginable. :(

Atlassian products. On the one hand... They're not total shit. But the mass of bugs and the complete lack of interest of Atlassian towards their customers and the cloud movement.... Ouch. Just ouch.

I had to deal with a lot of completely borked up instances and could trace it back to a bug tracking entry / atlassian, 2 - 3 years old with the comment: vote for this, we'll work on a Bugfix. Go fuck yourself you pisswads.

Microsoft Office / Windows. Oh boy.
I could fill entire days of monologues.
It's bad, hmkay?

XEN.
This is not bad.
This is more like kill it before it lays eggs.
The deeper I got into XEN, the more I wanted to lay in a bathtub full of acid to scrub of the feelings of shame... How could anyone call this good?!?????

Most intense day for me was at the very start of my career. Internship... went with product manager to client's office while PM installed new test version of our product for on-site integration testing. Shortly after deploy, client manager came over to ask why production had gone down...

Turns out that manually typing DB name as part of deployment script is not, erm, risk free. PM entered production DB name and took out a very busy call centre for a few hours. Agents in tears, customers raging on phones, etc! After we restored and got everything back up and running, he reached me the keyboard and said "You're doing it this time."

My attempt was problem free, thankfully. Earned many brownie points that day.

I got a new keyboard in my office. One hour ago i have been restarted my pc 3 times, because power button is in delete position. One more hour ago, i have returned my old keyboard.

!rant from a support guy

I was tasked to migrate an Exchange 2003 server (yes, those are still used) for an upcoming Office 365 deployment. There are no direct upgrade path from one another, as far as we know

My task was to export PSTs from mailboxes. Great, a native tool exist for that in 2003 (exmerge). But only for less than 2 GB mailboxes because ANSI/Unicode! Half of our mailbox busts that limit. Oh, it seems Exchange 2007 has a PowerShell command for exporting to PST as well! But pre-SP3, that command relies on a local installation of Outlook on the server (DAFUQ), and has been superseded by another "standalone" powershell command. So I install a bogus Windows 2012 server only for that purpose, with Exchange Management Tools (which, by the way, is bundled with the Exchange installation setup and REQUIRES to have IIS installed on the target machine. Also, if you install ONLY the Exchange 2007 Management Tools and wish to uninstall them afterwards, you can't because the uninstaller wants me to select an Exchange Role to remove, which are all unchecked in my tools-only setup). Never worked, and Google-fu says that the newer Exchange 2007 New-MailboxExportRequest command seems to have removed Exchange 2003 support.

So i'm back to installing a pre-SP3 Exchange 2007. Then the older Export-Mailbox powershell command whines about 64bits and 32bit incompatiblity-- actually I ***HAVE*** to have the whole OS/software stack 32bit ONLY. Don't ask me why!

Some article I found says I could fire up an XP virtual machine for that, I go for Win 7 x86. "Sorry, Microsoft Exchange won't be installed on a workstation environment because reasons." All right then, let's go for an old Windows Server 2003 x86. Have you tried to boot this up in an Hyper-V environment where mouse and keyboard support for Windows Server 2003 are apparently optional? No keyboard AND mouse events sent to the guest machine at all.

* Sigh *, let's use a Windows Server 2008, but WATCH OUT! Microsoft has discontinued x86 support on their W2008 R2 release, so non-R2 for me. Even then, mouse event wasn't sent until I installed guest additions.

After all, export-mailbox ended up working, but that costed me two days of banging my head against the wall. (Oh, and I take internal calls inbetween as well...)

And that's why I aspire to be a programmer. Thank you for nothing, Microsoft!

So today my company was removing most workspaces with USB 2 connections, DP cables and magsafe 2 power cables. This means that my MBP mid 2014 can't connect to the keyboard and monitors anymore. It already struggled with 4K, so my 2K options were already limited, but now the last few spots are mostly gone. In short: I'm being forced to upgrade.

But tell you what: I don't want to. It feels like a waste to recycle my laptop (even if it's company paid and owned) while it's perfectly acceptably fine. And mind that I will get the latest and greatest i9 for free. Yes, that overheating, throttling failure of hardware design piece of shit. 2 coworkers already own the beast and confirm that it gets really hot really quickly. One of them even has daily crashes (the laptop just turns off) and random reboots. A total waste of money. And my future time. As if it's not enough work to migrate to a new laptop (even with Time Machine).

So, fellow ranters, what do I do? I hope I can leverage the second best MBP (CPU-wise) from this situation, unless there already is a bunch of i9s in the office ready to be used. I really, really don't want one. And I think my current computer is great for what it is, even if it's old. It's a really pro machine for my needs (I'm very efficient, except for Android Studio).

I even consider asking for a Linux machine, but then a whole new world opens to me that may be a step too big (since I barely have hands-down experience).

Enlighten me with your ideas, muggles!

My job is introducing a new system to (legally) avoid some taxes for the employees and get then more netto compensation. But in the meantime, they have removed all benefits of having a (free) home office. No free screens, no free chair, no free keyboard/mouse, ...

So we got new keyboards at the office. Turns out mine doesn't register the modifier keys well, resulting in plenty of selecting and replacing text with "z", "/" or whatever key I pressed along with it. You can't believe the amount of times my new toy almost flew out of a sixth story Brussels' window in the last couple of days. Anyway, still too lazy to go ask for a new keyboard.

In my office, from 9 to 17... Actually no, cause my boring office mate banned my brand new mechanical keyboard.

Keyboard decides to stop working, so I scrounge the office and find another new looking keyboard, which works as I was able to login to my Mac , only as I start typing further , half the keys down work 😂😂😂

I want to set up a basic "starter pack" for new colleagues with monitor, keyboard and mouse (for their desk at the office). I basically manage all IT at work, and we're a relatively small company, so I can decide pretty much whatever I want. What's your recommendations, primarily on monitors? We're talking for normal people here, not wizards like us.

You guys who code in an office, what kind of keyboard are you using? I'm starting a new job and I guess a mechanical wouldn't be appreciated?

Once upon a time in the exciting world of web development, there was a talented yet somewhat clumsy web developer named Emily. Emily had a natural flair for coding and a deep passion for creating innovative websites. But, alas, there was a small caveat—Emily also had a knack for occasional mishaps.

One sunny morning, Emily arrived at the office feeling refreshed and ready to tackle a brand new project. The task at hand involved making some updates to a live website's database. Now, databases were like the brains of websites, storing all the precious information that kept them running smoothly. It was a delicate dance of tables, rows, and columns that demanded utmost care.

Determined to work efficiently, Emily delved headfirst into the project, fueled by a potent blend of coffee and enthusiasm. Fingers danced across the keyboard as lines of code flowed onto the screen like a digital symphony. Everything seemed to be going splendidly until...

Click

With an absentminded flick of the wrist, Emily unintentionally triggered a command that sent shivers down the spines of seasoned developers everywhere: DROP DATABASE production;.

A heavy silence fell over the office as the gravity of the situation dawned upon Emily. In the blink of an eye, the production database, containing all the valuable data of the live website, had been deleted. Panic began to bubble up, but instead of succumbing to despair, Emily's face contorted into a peculiar mix of terror and determination.

"Code red! Database emergency!" Emily exclaimed, wildly waving their arms as colleagues rushed to the scene. The office quickly transformed into a bustling hive of activity, with developers scrambling to find a solution.

Sarah, the leader of the IT team and a cool-headed veteran, stepped forward. She observed the chaos and immediately grasped the severity of the situation. A wry smile tugged at the corners of her mouth.

"Alright, folks, let's turn this catastrophe into a triumph!" Sarah declared, rallying the team around Emily. They formed a circle, with Emily now sporting an eye-catching pink cowboy hat—an eccentric colleague's lucky charm.

With newfound confidence akin to that of a comedic hero, Emily embraced their role and began spouting jokes, puns, and amusing anecdotes. Tension in the room slowly dissipated as the team realized that panicking wouldn't fix the issue.

Meanwhile, Sarah sprang into action, devising a plan to recover the lost database. They set up backup systems, executed data retrieval scripts, and even delved into the realm of advanced programming techniques that could be described as a hint of magic. The team worked tirelessly, fueled by both caffeine and the contagious laughter that filled the air.

As the hours ticked by, the team managed to reconstruct the production database, salvaging nearly all of the lost data. It was a small victory, but a victory nonetheless. And in the end, the mishap transformed into a wellspring of inside jokes and memes that permeated the office.

From that day forward, Emily became known as the "Database Destroyer," a moniker forever etched into the annals of office lore. Yet, what could have been a disastrous event instead became a moment of unity and resilience. The incident served as a reminder that mistakes are inevitable and that the best way to tackle them is with humor and teamwork.

And so, armed with a touch of silliness and an abundance of determination, Emily continued their journey in web development, spreading laughter and code throughout the digital realm.