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Search - "shared responsibility"
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"As a team, we have the shared responsibility to ___".
(replace with ALL of the following: resolve bugs, do junior's code reviews, clean up dead code, keep the kitchen clean, improve test coverage, write documentation, order coffee beans, etc)
NO. JUST FUCKING STOP RIGHT THERE. Shared responsibilities do not exist. A single person is responsible, and can optionally delegate tasks.
EITHER I DO IT AND I'LL BE FUCKING AWESOME AT IT, OR SOMEONE ELSE DOES — BUT I'LL SLAP SLACKERS IN THE GENITALS WITH MY KEYBOARD.
Fucking startup hipsters with their community driven attitude, this way no shit gets done, ever.7 -
Should’ve posted this after it happened, but it requires a bit of background anyway.
There’s this guy that oversees our OpenStack environment. My team often make jokes and groan about him in private because he’s so overbearing. A few months back, he had to take us to our data center to show us our new racks, and he kept saying stupid stuff like “you break this and it costs me $30,000” as if he owns everything. He’s just... one of THOSE people. Always speaks in such a condescending way. We make jokes that he is our “best friend”.
Our company is shifting most of our products to the cloud in response to the coronavirus (trying to make it an opportunity for “innovation”). This has involved some structural and responsibility changes in our department, and long story short, I’m now heading the OpenStack environment alongside other projects.
This means going through grueling 1-on-1 meetings with our “best friend”. It’s not too bad, I can be pretty patient with people, so I didn’t mind too much at first. Then a few things happened.
1. He sent a shared folder that he owned containing info related to the environments. Several documents were outdated and incomplete, so I downloaded them, corrected them, and then uploaded the documents to my teams file share, as I was supposed to since we now own the projects.
2. Several files were missing, and when I asked about them, he said “Oh, did you refresh the browser?”. I told him no, that I downloaded them locally and republished them to my teams server, because he was supposed to hand everything off to us at once. He says “Well, silly, how are you going to get updates if you’re looking at them locally?” and kind of chuckles at me like I’m stupid.
3. He insists on training me how to remote into one of the servers to check on cluster space, which in itself is fine. I understand others wanting to make sure things will be done right by the people who come after them. But he tells me to download SuperPutty. I tell him, “oh no, that’s alright. I don’t need putty”. He says “oh cool, what tool do you use for ssh?”. I answer him “Just Git. If I want to I can use a CentOs bash terminal too, because we have WSL installed”. He responds “You can’t ssh through Git”.
I was actually a little shocked. I didn’t know if he was serious or not so I was silent for a few seconds before hesitantly saying “yes you can”. He says “this is news to me” and I so I tell him “every single one of our build jobs fetches code from Git with ssh” and he seemed genuinely shocked and surprised by that.... so then it occurs to me to show him that you can ssh in Powershell and that REALLY blew his mind. He would not shut up about it for several minutes. I was amused until it just got annoying.
Needless to say, my team had been previously teasing me about having to work with him, so they found it hilarious when I told them afterwards.8 -
Two months ago I started working at a new company, who's system is a huge monolith. The company is a bit over one year old, and the code base is huge. The desire to move to more of a microservices architecture is on the radar, but one of the biggest issues in moving towards it is how we should keep our models. The stack is basically Node.js and Mongoose, where there's about a few dozen mongoose models that the whole system uses, and the issue is that, if we moved to a microservices architecture, how could we keep the models in sync. One idea I had was to keep the models in a separate (node) package that would be shared across all microservices, but then there's the issue that if one model needs changes, all microservices that use that model will need to be updated. Another idea we had was to not share models, but instead let every microservice be in charge of everything to do with a certain type of data (eg. Users are only directly accessed by one microservice, companies by another, and no two microservices share responsibility over data), but that might bring problems when one microservice depends on a certain set of data from another microservice. How do you guys manage all that? Any ideas or tips? Thanks ^^14
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I had a ticket to enhance the loading of a page.
So instead of doing 40K requests to a MySQL DB in order to generate a tree and display it to to the user on each page visit, the initial query was optimized and moreover, the results are saved in a MongoDB which will then are served to the user on each page visit.
Long story short, after a code review the code got shipped to production and there was a bug which got fixed in a Hotfix shortly afterwards.
I got all the blame for the bug.
I don't deny I have a responsibility for the bug.
Do you guys think the code reviewer also has a shared responsibility for the bug?4 -
I was Just college fresher who completed his Engineering. My first week in the office. And a system was provided to me, since it was support project so I was given direct access to production database.
Fresher + Production Database + Access of Admin credentials = Worst Possible Combination
So it was my night shift, I was told to update new tariff plan for our client (which was one of the largest telecom service in India) .
If someone recharges for more than 200 Rupee, that person will get 10% or 20% extra talk time. Which was only applicable for particular circle (Like Bihar and Rajasthan).
Since I was fresher, I was told to update given query from my senior employee which he shared on the shared folder. Production downtime was in the mid night, so at that time I updated that query on the production database.
Query successfully updated. I completed my night shift, went home and slept.
When I woke up, I saw my mobile it had 200+ missed calls from different locations of India. They were Circle heads of that telecom service provider who contacted me. I realized something unexpected is expecting me.
Then at that moment my team lead called me and he asked me to come office right away.
Reminding you I was a fresher, I was shivering. What have I done there?
When I reached office, I came to know that the query I updated on production bombarded.
Every person who recharged that day (duration from midnight to morning 10 AM) got 10 times or 20 times more talktime.
A part of Query was something like this where error was made:
TalkTime = RechargeAmount + RechargeAmount * 10/100; (Bihar)
or
TalkTime = RechargeAmount + RechargeAmount * 20/100; (Rajasthan)
But instead of this query, I updated below one:
TalkTime = RechargeAmount + RechargeAmount * 10;
or
TalkTime = RechargeAmount + RechargeAmount * 20;
In a span of 10 hours, that telecom service lost revenue of 6.5 crore Rupees. Thanks to recovery team they were able to recover 6 crore but still 50 lakh Rupees were in loss.
One small query, and approx 1 million dollar was on stake.
Aftermath of this incident
My Mistake:
I should have taken those queries on mail. Or, there should have been mail communication regarding this.
Never ever do anything over oral communication. Senior employee who did this denied and said he provided correct query, and I had no proof of communication.
I told them, it was me who executed that query on production. Since I was fresher, and took my responsibility of that incident. My team lead rescued me from that situation.
Lesson Learned:
Always test your query and code multiple times before you execute or Go live it on production.
Always have email communication for every action you take on production.
Power comes with responsibility. If you have admin credentials of production never use it for update/delete/drop until you are sure.
Don’t take your job lightly.
I was not fired from that Job, but I have learnt my lesson very well. -
When Do You Stop Taking Responsibility?
Let me clarify by describing four scenarios in which you are tasked with some software development. It could be a large or small task. The fourth scenario is the one I'm interested in. The first three are just for contrast.
1. You either decide how to implement the requirements, or you're given directions or constraints you agree with. (If you hadn't been given those specific directions you probably would have done the same thing anyway.) **You feel accountable for the outcome**, such as whether it works correctly or is delivered on time. And, of course, the team feels collectively accountable. (We could call this the "happy path.")
2. You would prefer to do the work one way, but you're instructed to do it a different way, either by a manager, team lead, or team consensus. You disagree with the approach, but you're not a stubborn know-it-all. You understand that their way is valid, or you don't fully understand it but you trust that someone else does. You're probably going to learn something. **You feel accountable for the outcome** in a normal, non-blaming sort of way.
3. You're instructed to do something so horribly wrong that it's guaranteed to fail badly. You're in a position to refuse or push back, and you do.
4. You're given instructions that you know are bad, you raise your objections, and then you follow them anyway. It could be a really awful technical approach, use of copy-pasted code, the wrong tools, wrong library, no unit testing, or anything similar. The negative consequences you expect could include technical failure, technical debt, or significant delays. **You do not feel accountable for the outcome.** If it doesn't work, takes too long, or the users hate it, you expect the individual(s) who gave you instructions to take full responsibility. It's not that you want to point fingers, but you will if it comes to that.
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That fourth scenario could provoke all sorts of reactions. I'm interested in it for what you might call research purposes.
The final outcome is irrelevant. If it failed, whether someone else ultimately took responsibility or you were blamed is irrelevant. That it is the opposite of team accountability is obvious and also irrelevant.
Here is the question (finally!)
Have you experienced scenario number four, in which you develop software (big as an application, small as a class or method) in a way you believe to be so incorrect that it will have consequences, because someone required you to do so, and you complied *with the expectation that they, not you, would be accountable for the outcome?*
Emphasis is not on the outcome or who was held accountable, but on whether you *felt* accountable when you developed the software.
If you just want to answer yes or no, or "yes, several times," that's great. If you'd like to describe the scenario with any amount of detail, that's great too. If it's something you'd rather not share publicly you can contact me privately - my profile name at gmail.com.
The point is not judgment. I'll go first. My answer is yes, I have experienced scenario #4. For example, I've been told to copy/paste/edit code which I know will be incomprehensible, unmaintainable, buggy, and give future developers nightmares. I've had to build features I know users will hate. Sometimes I've been wrong. I usually raised objections or shared concerns with the team. Sometimes the environment made that impractical. If the problems persisted I looked for other work. But the point is that sometimes I did what I was told, and I felt that if it went horribly wrong I could say, "Yes, I understand, but this was not my decision." *I did not feel accountable.*.
I plan on writing more about this, but I'd like to start by gathering some perspective and understanding beyond just my own experience.
Thanks5 -
I got my first developer job three years ago. I’ve always had a great eye for detail, and getting things done while following best practices. I learned that a few years ago from typography, which I think is a fascinating subject, which has a lot of shared ideas with software development.
In my first job, I immediately took a lot more responsibility than what I was assigned to. This job was as a React Developer, but I quickly got into backend development and set up kubernetes clusters, CI/CD.
Looking back, this was to me quite an achievement, considering I had never done anything even remotely close to it.
I did however, work my ass off. 18 hours work days without telling my boss, so only getting paid for 8. Plus I worked weekends.
I did love it. After a while, I got promotes to Senior Developer, and got responsibility for everything technical. I tried asking for help, but everybody else was either a student, or working purely front-end or app-development. Meanwhile, I was Devops, API-design, backend, Ci/CD, handling remote installations (all our customers are Airgapped), customer support, front-end and occasionally app-development when the app-developers could not handle their shit. Basically, I was the goto-guy for every problem, every feature, every fix. I don’t say this to brag.
I recently quit my job, started working as a consultant, because I almost doubled my pay. However the new job is boring as shit. I’m now an overpaid React Developer. And I really hate React. Not because it is shit, but simply because it is boring.
I’m thinking of going back to my old job. It was a lot of work, but it was really interesting. However, after I quit, they have changed their whole stack. No more Golang, Containers, Kubernetes, webRTC and other fun new technologies. Now, it is just plain, PHP without any dependecies. It is both boring, and idiotic. So I’m thinking of just quitting. Either doing some personal projects like game-development. I dont know.