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Search - "the client is always stupid"
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I'm at my seat during the regular morning routine of checking emails, planning the things I need to complete/study when my phone rings.
HR: Good Morning, can you come over to the conference room please ?
Me: Sure
I enter the conference room and on the other side of the table, I see a group of 3 HR Managers (not a very nice feeling), especially when it was 10 months into my first job as a Trainee Software Developer.
HR: The company hasn't been performing as expected. For this reason, we've been told to cut down our staff. We're sorry but we have to let you go. You've been doing a great job all along. Thank you.
Me: ---- (seriously ?!)
The security-in-chief 'escorts' me out of the premises and I hand over the badge. I'm not allowed to return to my desk.
This happened about 16 years ago. But it stuck with me throughout my programming career.
A couple of Lessons Learnt which may help some of the developers today :
- You're not as important as you think, no matter what you do and how well you do it.
- Working hard is one thing, working smart is another. You'll understand the difference when your appraisals comes around each year.
- Focus on your work but always keep an eye on your company's health.
- Be patient with your Manager; if you're having a rough time, its likely he/she is suffering more.
- Programming solo is great fun. However it takes other skills that are not so interesting, to earn a living.
- You may think the Clients sounds stupid, talks silly and demands the stars; ever wonder what they think about you.
- When faced with a tough problem, try to 'fix' the Client first, then look for a solution.
- If you hate making code changes, don't curse the Client or your Manager - we coders collectively created a world of infinite possibilities. No point blaming them.
- Sharing your ideas matter.
- Software Development is a really long chain of ever-growing links that you may grok rather late in your career. But its still worth all the effort if you enjoy it.
I like to think of programming as a pursuit that combines mathematical precision and artistic randomness to create some pretty amazing stuff.
Thanks for reading.14 -
Client: Please remove the address inputs from the inquiry form. Our marketing strategist said that more people will fill out the form if there are less input fields.
Me: But you are required by law to include the address in the generated inquiry PDFs!
Client: Can you remove the fields and still include the address in the PDF somehow?
Me: No. How would the website know the users address without asking for it.
Client: Okay. Wait! Can we change the form to just one large input where the user has to enter everything at once? That is even less inputs so more users would do it, right?
Me:...6 -
I work at a school and am involved in building the new website. Specifically as an ex Web developer myself I am acting as intermediary between the leadership team and the company we have hired to build the site. The company has a "the customer is always right" approach and will do what they are asked for so my main role is stopping the school from making stupid requests.
For example yesterday they complained that the site looked different on mobile compared to desktop. Then they complained that the (long paragraph) welcome message appeared below the menu and quick links on mobile instead of above them (forcing users to scroll down to get to navigation controls). After many more complaints and mind boggling suggestions, and my attempts to explain responsive design and reducing cognitive load, I left the meeting with a headache and an urge to spend the next three hours drowning Lara Croft.
The most difficult part of any developers role: not throwing the keyboard at the client every time they say something stupid.1 -
I think I’m going to lose my mind. This stupid website I’m working on keeps going down and at the worst times possible. Nothing we do seems to help. I’m again awakened in the middle of the night to attend to it and still have no good answers why. My anxiety is through the roof because I can’t get back to sleep after tonight’s outage. The client is beyond pissed even though a ton of problems would be solved if they would just get off of some legacy software and onto something more modern. But they insisted it be this way and the budget is already blown and then some even if they changed their minds. If it’s going to be that I continue losing so much sleep and sanity, I may just have to quit this job. I hate the thought of that because I always want to see things through to a happy conclusion. And I like my teammates and don’t want to let them down. But I’m too old for that kind of no-sleep development lifestyle now. Nobody’s shitty website is worth my physical and mental health.3
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I read a lot about people that think that millennial are the most entitled and demanding group of people. The more i work in technical support, or any Client based job, i know how it's an half truth.
Truth is Older people usually are WAY worse. Can't fucking make a decision by themselves, i always have to CHOOSE their fucking language. How can you so stupid, you can't figure out which language you want you computer in... You don't know which language you talk dumb fuck? (Not talking about keyboard layout here, you can imagine it's even worse! But at least i know why somebody that has no technical knowledge can be confused)
I have to take them hand by hand because they can't figure out how to read... Younger people usually just say: Okay i'll try that! Thanks! And just hang up, no fucking dicking around on things i don't know what they are doing or why they are asking. They are rarely the fuckers that want to talk to a supervisor to get free repairs and returns. Entitlement at it's best...
Stupidity and entitlement have no age. Period.9 -
We've got a big legacy app which we have to rewrite. The current client applications are only working on XP(!). We have to move the clients to the browser so we can finally get rid of all XP vm-s. The db schema is complex but still 1000+ stored procedures and functions and about a hundred tables with 13 years of data.
So I ask the guy responsible for maintaining the DB code. (he is ~25 years older than me)
me - Where is the source of the database. Which project?
he - Where would it be? It's in the db.
me - So we've got a huge db without VCS, upgrade/downgrade scripts, etc?
he - Yes. I don't get why young developers always want to use shiny new tech like git just because it is cool. It has nothing that an external usb backup drive can't do.
me - VCS has been around since the early 1980's...
he - If you really want, you can put it under git or whatever, so you can sleep better, but I still think it is stupid and a waste of time.
I get that it's hard to keep up, but getting personal... -
So, I produce a monthly report for our customer service department each month, and this report includes various statistics related to our company's support performance. Two of the included statistics are the "Average Speed of Answer" (ASA for short) and the "Abandoned Call percentage" (ABD % for short) that are derived from client calls to support.
The formulae for these values are:
- ASA = time in seconds all calls that were answered spent waiting to be answered divided by the number of answered calls - displayed as hh:mm:ss
- ABD % = number of abandoned calls minus those that were abandoned in under 10 seconds (referred to as "short abandoned") divided by the sum of total calls that were offered minus the sum of short abandons & transfers
These statistics are also included in a daily version of the same report that all Customer Service leadership personnel have access to.
Now, every single fucking month the same Sr. Manager always has some kind of "discrepancy" with the monthly report that ALWAYS boils down to his dumbass trying to average shit on the daily Excel reports for that month and it being different than what the monthly report is showing. Now, these reports ONLY display the calculated value for any calculated fields mind you - not the raw values of the DB fields used in said calculations.
This month I have to tell this shit-for-brains that you can't just take an average of ASA & ABD % from the Daily's and compare them to the Monthly numbers because their calculated fucking fields!!!
Come to think of it, this has been his issue for like the past 5 months, and I seriously can't fix stupid!
Sometimes I just wanna reply to his snarky ass, corporate bullshit emails like, "BRUH!, The only motherfucking discrepancy I can locate is your IQ and your fucking title - that shit don't correlate homie! Need to take that ass back to High School statistics or something!"
But I digress...
TL;DR
I have to deal with a Sr. Manager who doesn't fucking realize you can't average a calculated field from a daily report and think it's gonna match up with the monthly report. I believe he is borderline retarded, and I often wonder how he got the "Sr." In his title let alone "Manager".
Oh wait, this is corporate America - you just gotta kiss the most ass... never mind.4 -
Stupid manager/boss
my good idea always get rejected first so badly.
Someday ,i proposed a good idea. after meeting with client he said "yeah we actually working on that by using this and this idea" like he's the one who found it, then he said do that idea of yours.
Then someday, i do split the repository to make things clean in approval of my other boss which is more weird. Then after split it up i got bashed from him infront of other team.
But after critical phase that make me night work. He says "we need to split it up to make this easier". Fuck. If we do it first. We dont need to take night work.
Come on, actually i never do something only based on my task. But i do want create better environment on the office. At least morale up your fuckin employee dont bash them everyfuckintime.
But yeah, like buzz said.
"Stupid people, i see stupid people everywhere" -
So we now do continuous deployment to a development environment. Once a PR gets merged it gets deployed there. We then have to manually deploy to staging every so often.
We did this because QA wined that the Dev was constantly breaking Staging, when we contentiously deployed to that.
So now we have a staging instance that is always behind. Which isn't big deal, because its supposed to be stable right?
Well now the stupid fucking QA team is always making mountains of tickets and noise for stuff that is already fixed on the development instance.
Fucking shit that they message me about, or have to call me about. "Hey let me tell me about this thing I found." And then I'm like I already fixed that thing last week.
So it seems to be wasting everyone time to not just CDCI into staging. I have to wait weeks to retest my bugs on staging. To make sure that some other stupid fuckeshir on my team didn't undo or break my fucking fix. Shit keeps getting kicked out of QA Review. Fuck. lol.
Then there like I can update the thing on the database through the front end tool. Well tough shit buddy, your going to have to wait a week unti next staging deployment to see if that tool is fixed. This is your fault for fucking up our pure CDCI with your ideas. Now everything takes longer for everyody.
To sum things up. Some dumb bug makes it into the manual staging deployment and gets fixed an hour later. Doesn't get deployed until next fucking week. QA makes a bunch of noise about it. A thing that is fixed and in the pipe-line.
Also a dumb fucking bug will make it into staging, lets say a critical front-end back office tool that needs to send numbers to the backend, they send a fucking string instead of a number and break it. Now we have to redeploy the tool and backend to staging because there related. Then if we deploy backend we have to deploy the client facing site too. since it also depends on backend.
Its a fucking hassle.
Now if the fucking DevOps guy could do his job, and make a god-damn deploy button for all the staging servers that would be great.1 -
I’m at my last hair with this job; I report to 3 (two mid-level; one senior) project managers. The senior PM decided not to fix up the company’s jira and has encouraged “I’ll tell you what to do by mail, text, call. Even outside office productivity apps,” and I didn’t mind it but it’s become unbearable. Each of these PMs manage at least one client that I have to work with — in essence, any given day I’m reporting to these PMs, for multiple tasks for at least 2 clients, especially for MVPs. One of the mid-level PM (let’s call her T) has taken it upon herself to make me look bad. I’m the only developer at the company; when I joined the only two developers had already left a week prior, so I was their replacement (no one mentioned this to me during any of the 3 interviews).
T reports to the senior PM and senior PM, who is friends with T from outside the job, would also give T instructions to provide me in regard to Senior PM’s clients. To made this clearer, Senior PM’s client would request for a feature or whatever, Senior PM would prepare a lousy document and send to T to send to me, just so, T can have things to say in standup daily like “I reached out to the Dev to fix xyz’s something something,” so this means I have had to tolerate T twice as much as the other PMs. (She’s new to the job, a week after me — Senior PM brought her in — they both do not have technical experience relating to work tools for programming but I can say Senior PM knows how to manage clients; talk shop).
Anyhow, T gets off by making me look bad and occasionally would “pity” me for my workload but almost in a patronizing way. T would say I don’t try to reply messages in 5 minutes time after I receive them (T sends these messages on WhatsApp and not slack, which is open during work hours). T would say, “I can’t quite get a read of this Engineer — you(me) are wired differently,” whenever one of T’s requests is yet to be completed because I’m handling other requests including T’s, even though T had marked the completed ones as Done on her excel sheet (no jira).
In all of this, I still have to help her create slides for our clients on all completed tasks for the week/month, as senior PM would tell me because “T is new to this.” We’ve been at the job for roughly 4 months now.
I have helped recruit a new developer, someone the company recommended — I was only told to go through their résumé and respond if they are a good fit and I helped with the interview task (a take-home project — I requested that the applicant be compensated as it’s somewhat a dense project and would take their time — HR refused). The company agreed with the developer’s choice of full WFH but would have me come in twice a week, because “we have plenty live clients so we need to have you here to ensure every requests are handled,” as if I don’t handle requests on my WFH days.
Yesterday, T tried making me look bad, and I asked, “why is it that you like making me look bad?” in front of HR and T smiled. HR didn’t say anything (T is friends with HR and T would occasionally spill nonsense about me to HR, in fact they sit together to gossip and their noise would always crawl to my corner; they both don’t do much. T would sleep off during work hours and not get a word for it — the first time I took a 10 minutes break to relax, T said, “you look too comfortable. I don’t like that,” and HR laughed at T’s comment. While it was somewhat a joke, there was seriousness attached to it). As soon as HR left, I asked T again, “why is it that most of the things you say are stupid?”, T took offense and went to her gossip crew of 4, telling them what I had just said, then T informed senior PM (which I’m fine with as it’s ideal to report me to her superior in any circumstance). Then I told those who cared to listen, T’s fellow gossipers, that I only said that in response to T’s remark to me in front of them, a while back, that I talked like I’m high on drugs.
I’ve lost my mind compiling this and it feels like I’m going off track, I’m just pissed.
I loved the work challenges as I’ve had to take on new responsibilities and projects, even outside my programming language, but I’m looking for a job elsewhere. My salary doesn’t not reflect my contributions and my mental health is not looking good to maintain this work style. I recall taking a day off as I was feeling down and had anxiety towards work, only to find out HR showed T my request mail and they were laughing at me the next day I showed up, “everybody’s mental health is bad too but we still show up,” and I responded to T, “maybe you ought to take a break too”.3