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Search - "the customer is always wrong"
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My first job: The Mystery of The Powered-Down Server
I paid my way through college by working every-other-semester in the Cooperative-Education Program my school provided. My first job was with a small company (now defunct) which made some of the very first optical-storage robotic storage systems. I honestly forgot what I was "officially" hired for at first, but I quickly moved up into the kernel device-driver team and was quite happy there.
It was primarily a Solaris shop, with a smattering of IBM AIX RS/6000. It was one of these ill-fated RS/6000 machines which (by no fault of its own) plays a major role in this story.
One day, I came to work to find my team-leader in quite a tizzy -- cursing and ranting about our VAR selling us bad equipment; about how IBM just doesn't make good hardware like they did in the good old days; about how back when _he_ was in charge of buying equipment this wouldn't happen, and on and on and on.
Our primary AIX dev server was powered off when he arrived. He booted it up, checked logs and was running self-diagnostics, but absolutely nothing so far indicated why the machine had shut down. We blew a couple of hours trying to figure out what happened, to no avail. Eventually, with other deadlines looming, we just chalked it up be something we'll look into more later.
Several days went by, with the usual day-to-day comings and goings; no surprises.
Then, next week, it happened again.
My team-leader was LIVID. The same server was hard-down again when he came in; no explanation. He opened a ticket with IBM and put in a call to our VAR rep, demanding answers -- how could they sell us bad equipment -- why isn't there any indication of what's failing -- someone must come out here and fix this NOW, and on and on and on.
(As a quick aside, in case it's not clearly coming through between-the-lines, our team leader was always a little bit "over to top" for me. He was the kind of person who "got things done," and as long as you stayed on his good side, you could just watch the fireworks most days - but it became pretty exhausting sometimes).
Back our story -
An IBM CE comes out and does a full on-site hardware diagnostic -- tears the whole server down, runs through everything one part a time. Absolutely. Nothing. Wrong.
I recall, at some point of all this, making the comment "It's almost like someone just pulls the plug on it -- like the power just, poof, goes away."
My team-leader demands the CE replace the power supply, even though it appeared to be operating normally. He does, at our cost, of course.
Another weeks goes by and all is forgotten in the swamp of work we have to do.
Until one day, the next week... Yes, you guessed it... It happens again. The server is down. Heads are exploding (will at least one head we all know by now). With all the screaming going on, the entire office staff should have comped some Advil.
My team-leader demands the facilities team do a full diagnostic on the UPS system and assure we aren't getting drop-outs on the power system. They do the diagnostic. They also review the logs for the power/load distribution to the entire lab and office spaces. Nothing is amiss.
This would also be a good time draw the picture of where this server is -- this particular server is not in the actual server room, it's out in the office area. That's on purpose, since it is connected to a demo robotics cabinet we use for testing and POC work. And customer demos. This will date me, but these were the days when robotic storage was new and VERY exciting to watch...
So, this is basically a couple of big boxes out on the office floor, with power cables running into a special power-drop near the middle of the room. That information might seem superfluous now, but will come into play shortly in our story.
So, we still have no answer to what's causing the server problems, but we all have work to do, so we keep plugging away, hoping for the best.
The team leader is insisting the VAR swap in a new server.
One night, we (the device-driver team) are working late, burning the midnight oil, right there in the office, and we bear witness to something I will never forget.
The cleaning staff came in.
Anxious for a brief distraction from our marathon of debugging, we stopped to watch them set up and start cleaning the office for a bit.
Then, friends, I Am Not Making This Up(tm)... I watched one of the cleaning staff walk right over to that beautiful RS/6000 dev server, dwarfed in shadow beside that huge robotic disc enclosure... and yank the server power cable right out of the dedicated power drop. And plug in their vacuum cleaner. And vacuum the floor.
We each looked at one-another, slowly, in bewilderment... and then went home, after a brief discussion on the way out the door.
You see, our team-leader wasn't with us that night; so before we left, we all agreed to come in late the next day. Very late indeed.9 -
Customer is always right.....
Committed to sustainable productivity..
Misunderstanding between the IT Department Staff member and the Finance Department Staff member in one of the establishments...
User: Hi, our printer is not working.
IT Service: What is wrong with it?
User: The mouse is jammed.
IT Service: Mouse? Are you sure it’s a printer, as they don’t come with a mouse?
User: Do you think I’m stupid? I’m telling you it’s the printer!
IT Service: I'm telling you, it can’t be the printer! They don’t have a mouse!
User: Oh really?... Mmmmm... I’ll send you a picture.
Scroll down...
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The customer is always right.
Listen to him/her and believe what he/she says.
Don’t jump into conclusions!12 -
A room full of mostly old male stressed out engineers sat in chairs, and the presenter said:
"So who watched Judging Amy last night?"
The presenter went on to express her surprise that nobody in the room had seen last night's episode of Judging Amy.... and wasn't going to drop the topic.
The meeting, if it ever had any, now had no chance of going anywhere good.
By the end of the meeting someone would walk out and "retire" shortly there after, and it certainly wasn't going to be the presenter....
Backstory:
The company built on the IBM model of sell pricey custom hardware (granted it worked really well) and sell expensive support contracts wasn't doing as well as it had hoped. Granted it was still doing better than most of its neighboring companies, but it was clear that with the .com bust the days of catered lunches every day were over.
The company had grown fat and everyone knew that while the company had a good enough product(s) to survive, there weren't enough lifeboats for everyone to survive.
In the midst of this an HR department that took up nearly 20% of the office space at HQ felt it needed to justify its existence / expenses.
They decided to do this in the same way they always had, by taking funding from other departments, this time not by simply demanding more direct budgets for themselves.... they decided to impose mandatory 'training' on other departments ... that they would then bill for this training.
When HR got wind that there were some stressed out engineers the solution was, as it always is for HR.... to do more HR stuff:
They decided to take these time starved engineers away from their jobs, and put them in a room with HR for 4 days. Meanwhile the engineer's tasks, deadlines and etc remained the same.
Support got roped into it too, and that's how I ended up there.
It would be difficult to describe the chasm between HR and everyone else at that company. This was an HR department that when they didn't have enough cubes (because of constant remodeling in the HR area under the guise of privacy) sat their extra HR employees next to engineering and were 'upset' that the engineers 'weren't very friendly and all they did was work'.
At one point a meeting to discuss this point of contention was called off for some made up reason or another by someone with a clue.
So there we all sat, our deadlines kept ticking away and this HR team (3 people) stood at the front of the room and were perplexed that none of these mostly older males in this room had seen last night's episode of Judging Amy.
From there the presentation was chaos, because almost the entire thing was based on your knowledge of what happened to poor stressed out Amy ... or something like that.
We were peppered with HR tales of being stressed out and taking a long lunch and feeling better, and this magical thing where the poor HR person went and had a good cry with her boss and her boss magically took more off her plate (a brutal story where the poor HR person was almost moved to tears again).
The lack of apparent sympathy (really nobody said much at all) and lack of seeming understanding from the crowd of engineers that all they should do is take a long lunch, or tell their boss to solve their problems ... seemed to bother the HR folks. They were on edge.
So then they finally asked "What are your stressers?" And they picked the worst possible person they could to ask, Ted.
Ted was old, he prickly, he was the only one who understood the worst ass hell of assembly that had been left behind.
Ted made a mistake, he was honest with folks who couldn't possibly understand what he was saying. "This mandatory class is stressing me out. I have work to do and less time because of this class."
The exchange that followed was kinda horrible and I recall sitting behind Ted trying to be as small as possible as to not be called on. Exactly what everyone said almost doesn't matter.
A pedantic debate between Ted and the HR staff about "mandatory" and "required" followed. I will just sum it up that they were both in the wrong for how they behaved for a good 20 minutes...
Ted walked out, and would later 'retire' that week.
Ted had a history and was no saint. I suspect an email campaign by various folks who recounted the events that day spared ted the 'fired' status and he walked with what eventually would become the severance package status quo.
HR never again held another 'training', most of them would all finally face the axe a few months later after the CEO finally decided that 'customer facing, and product producing' headcount had been reduced enough ... and it was other internal staff's time for that.
The result of the meeting was one less engineer, and everyone else had 4 days less of work done...4 -
Yeah sure, you can have your site files and database. Host it yourself. Get your cousin to maintain it. Go ahead. Yeah, sure, you're gonna do ~really~ well. Bye bye, ya micro-managing fuck nugget :D3
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So I took on a fairly big project and poured my heart and soul into it, was the biggest thing I did yet. I kept on sending beta's to the customer after each change for review! Kept on insisting that they review it, the answer was always "this looks amazing keep doing what you're doing"! After I finished and pushed everything to production.
They didn't use it for nearly 6 months! And then out of the blue they call me saying that half of the app is wrong.. WTF? Where was this information during testing! I informed them that the changes would take some time since I need to do migrations and change the whole database schema.
In which they replied "but you already finished it once won't changing things make it easier? We shouldn't pay for your mistakes"
I don't know how I handled that but they should be thankful they were half way across the country 😠😠😠😠3 -
OK.
1. So i tindered.
2. I got a really nice girl.
3. We chatted really long and good.
4. We tried to meetup it did not work because of our schedule. New
job on my end, she is a student.
5. I thought its over. Fine whatever.
6. She gives me her number.
7. We continue chat on whatsapp
8. Blablabla 3 days long, she gets bored and tries to friendzone me
9. I revert the shit and state i wanna be serious and there wont be a
friendzone/nice guy comin from me.
10. She happy and continues to chat.
11. I get emtionally invested in her.
12. We exchange thoughts dreams and music.
13 We want to meetup at weekend. I cant. Got a family wedding all
weekend.
14. We want to meetup the second week.
I cant. Im off on a company trip. Again new job here.
15. So we say in the week after I get back.
15a. Before the weekend we need to deliver an rc and go all out to hold
the deadline.
15b. We deliver, but shit happens on the customer side. His fault but we
get the blame.
15c I go onto the company trip.
16. We chat and i send her pictures of the trip over the weekend so she
sees I care.
17. She seems fine. And happy.
18. I come back from the trip late night and need to work the next day
jetlag style.
19. I work jetlag style. And try to fix the shit from last week.
20. I come home really tired and looking forward to date day tomorrow.
21. I cant do anything. My home looks like shit and the bag still
unpacked. I just eat and fall asleep.
I feel bad bcs my home will turn her down instantly if we make it to my
place.
Need to hope that it does not come to this.
22. Date day comes. Today.
23. I wake up at 6 early to plan ahead to make sure my clothes are fine
and i arrive on time in the office to exit early.
24. I expect to check what goes on today in the city and give her the
location to meet and time.
25. I enter office and immeadetly get caught up in meeting planning, dev
questions and the meeting itself because the project is on edge.
26. We have a 5hours long meeting where people go on and on and on.
27. 3h later in the meeting:
my brain was fried and around 12 i go to lunch with some people.
28. Meanwhile the city is turning into a rainy mess of a shitty day. No
way I can have a nice walk with her like that. Bars and coffeshops are
just to boring.
29. So i eat to regain some sense and we go back to the office.
Meanwhile I am thinking all kinds of locations and stuff in my head.
30. Havent given her any update since a good morning in the morning.
31. We reenter the meeting. Things continue like before. The project is
on impossible demands and impossible timelines. Still we try to do our
best.
32 3h later on 3pm I tell her i am in a long meeting and working on a
meetingspot.
33. shes not happy.
34. I get a call from a relative
35. i need to go out and take the call. not good for the collegues.
again new job here.
36. family trouble, money trouble, goverment demands. I promise to
handle that tomorrow. Before work.
37. i get back into the meeting.
38. still super slow and no results.
39. need to focus but start to check for locations on my phone.
40. she asks me where i am
41. I send her my location.
42. she thinks i am saying she should pick me up!
43 i joke and say no definitly not.
44. shes pissed.
45. I decide for a coffeeshop. after work. and send her the location
46. She says to call it off.
47. I go all in and go romance style. I say ill wait there even if she
does not come to show her how much i care.
U know to avoid the lets do it some other time fuckery and then it never
happens.
47. She goes quiet.
48. 2h later we finish the meeting. Meanwhile QA foudn a bug we need to
fix because why not.
49. I got 30 minutes to find the bug and fix it before I need to go to
uphold my word.
50. I find out what to do, but it might break a lot of other things
without careful test and implementation. Collegues says he takes it.
51 I feel bad but I need to go. I even leave earlier because otherwise I
would not be on time.
52. I arrive 15 minutes early. I grab two coffee2go and wait outside,
53. Shitty weather, sometimes rain, sometimes sunny, cant decide what it
wants.
54. The weather is just like how I feel.
55. I wait 1 1/2h
56. I think I should feel stupid, For gods sake its tinder. People dont
give a crap, Enough people around why should I Invest so much into this?
But I dont feel stupid. Because this is how I want it. I dont want
appointments, I dont want safety. I decided for her and I went all in.
57. I send her pics from the sceneray as proof that I waited,
58. I think I blew it. She is still quiet.
59. Friends are asking me for plans for the weekend. I wish I could say
I already have some with her.
60. I feel lost right now. But my head says I put too much stress on
her, And i fucked up with the planning. I should have been more precise.
My head also says that i am putting myself into the victim role, which
is wrong always. Should I continue to reach out to her? Is there
something I could do still?68 -
This was not exactly the worst work culture because the employees, it was because the upper level of the organization chart on the IT department.
I'm not quite sure how to translate the exact positions of that chart, but lets say that there is a General Manager, a couple of Area Managers (Infrastructure, Development), some Area Supervisors (2 or 3, by each area), and the grunts (that were us). Anyway, anything on the "Manager" was the source of all the toxicity on the department.
First and foremost, there was a lack of training for almost any employee. We were expected to know everything since day-1. Yes, the new employees had a (very) brief explanation about the technologies/languages were used, but they were expected to perform as a senior employee almost since the moment they cross the door. And forget about having some KT (Knowledge Transfer) sessions, they were none existent and if they existed, were only to solve a very immediate issue (now imagine what happened when someone quit*).
The general culture that they have to always say "yes" to the client/customer to almost anything without consulting to the development teams if that what was being asked to do was doable, or even feasible. And forget about doing a proper documentation about that change/development, as "that was needed yesterday and it needs to be done to be implemented tomorrow" (you know what I mean). This contributes to the previous point, as we didn't have enough time to train someone new because we had this absurd deadlines.
And because they cannot/wanted to say "NO", there were days when they came with an amount of new requirements that needed to be done and it didn't matter that we had other things to do. And the worst was that, until a couple of years (more or less), there was almost impossible to gather the correct requirements from the client/user, as they (managers) "had already" that requirement, and as they "know better" what the user wants, it was their vision what was being described on the requirements, not the users'...
And all that caused that, in a common basis, didn't have enough time to do all this stuff (mainly because the User Support) causing that we needed to do overtime, which almost always went unpaid (because a very ambiguous clause of the contract, and that we were "non-union workers"**). And this is my favorite point of this list, because, almost any overtime went unpaid, so basically we were expected to be working for free after the end of the work day (lets say, after the 17:00). Leaving "early" was almost a sin for the managers, as they always expected that we give more time to work that the indicated on the contract, and if not, they could raise a report to HR because the ambiguous clause allowed them to do it (among other childish things that they do).
Finally, the jewel of the crown, is that they never, but never acknowledge that they made a mistake. Never. That was impossible! If something failed on the things/systems/applications that they had assigned*** it was always our fault.
- "A report for the Finance Department is giving wrong information? It's the DBA's fault**** because although he manages that report, he couldn't imagine that I have an undocumented service (that runs before the creation the report) crashed because I modified a hidden and undocumented temporal table and forgot to update that service."
But, well, at least that's on the past. And although those aren't all the things that made that workplace so toxic, for me those were the most prominent ones.
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* Well, here we I live it's very common to don't say anything about leaving the company until the very last day. Yes, I know that there are people that leave their "2-days notice", but it's not common (IMHO, of course). And yes, there are some of us that give a 1 or 2-weeks notice, but still it's not a common practice.
** I don't know how to translate this... We have a concept called "trusted employee", which is mainly used to describe any administrative employee, and that commonly is expected to give the 110% of what the contract says (unpaid overtimes, extra stuff to do, etc) and sadly it's an accepted condition (for whatever reasons). I chose "non-union workers" because in comparison with an union worker, we have less protections (besides the legal ways) regarding what I've described before. Curiously, there are also "operative workers", that doesn't belong to an union, but they have (sometimes) better protections that the administrative ones.
*** Yes, they were in charge of several systems, because they didn't trust us to handle/maintain them. And I'm sure that they still don't trust in their developers.
**** One of the managers, and the DBA are the only ones that handle some stuff (specially the one that involves "money"). The thing that allows to use the DBA as scapegoat is that such manager have more privileges and permissions than the DBA, as he was the previous DBA2 -
Ever had a day that felt like you're shoveling snow from the driveway? In a blizzard? With thunderstorms & falling unicorns? Like you shovel away one m² & turn around and no footprints visible anymore? And snow built up to your neck?
Today my work day was like that.. xcept shit..shit instead of pretty & puffy snow!!
Working on things a & b, trying to not mess either one up, then comes shit x, coworker was updating production.. ofc something went wrong.. again not testing after the update..then me 'to da rescue'.. :/ hardly patch things up, so it works..in a way.. feature c still missing due to needed workarounds.. going back to a and b.. got disrupted by the same coworker who is nver listening, but always asking too much..
And when I think I finally have the b thing figured out a f-ing blocker from one of our biggest clients.. The whole system is unresponsive.. Needles to say, same guy in support for two companies (their end), so they filed the jira blocker with the wrong customer that doesn't have a SLA so no urgent emails..and then the phone calls.. and then the hell broke loose.. checking what is happening.. After frantic calls from our dba to anyone who even knows that our customer exists if they were doing sth on the db.. noup, not a single one was fucking with the prod db.. The hell! Materialised view created 10 mins ago that blocked everything..set to recreate every 10 minutes..with a query that I am guessing couldn't even select all that data in under 15.. dafaaaq?! Then we kill it..and again it is there.. We found out that customers dbas were testing something on live environment, oblivious that they mamaged to block the entire db..
FML, I'm going pokemon hunting.. :/ codename for ingress n beer..3 -
One thing when working with a ton of data:
If there is a slight, infinitesimal probability that something will be wrong, then it will 100% be wrong.
Never make assumptions that data is consistent, when dealing with tens of gigabytes of it, unless you get it sanitized from somewhere.
I've already seen it all:
* Duplicates where I've been assured "these are unique"
* In text fields that contain exclusively numeric values, there will always be some non-numeric values as well
* There will be negative numbers in "number sequences starting with 1"
* There will be dates in the future, and in the far far future, like 20115 in the future.
* Even if you have 200k customers, there will be a customer ID that will cause an integer overflow.
Don't trust anything. Always check and question everything.5 -
Multi User, One Account, and other shit
I'm gonna rant about something as a user, and someone who makes stupid web stuff.
My bank has been updating their web banking over time and they decided that every individual on an account, should have their own login. They really want to push this on their users, I suspect specifically folks like me and my wife who share one login for the joint accounts we have at the bank together.
Why share one login, because it's the only sure fire way I know that I and my wife can see all the same shit no doubt about it.
The banks never tell you what you can see or can't with joint accounts, I doubt it is even documented on their end, but in every damn case something is hidden or different in some weird way.
Messages to the bank people? If I send it, my wife often can't. I get that for security reasons that's a thing, but it makes no sense for a joint account.
ANY difference to me breaks online banking ENTIRELY. Joint accounts are supposed to be... well one account that is the same.
Other banks we used where we had different logins for the joint account, each login actually had separate bill pay accounts per user. So if I went to bill pay and scheduled something to be paid, my wife had no idea, same if she did.
Right fucking there, banking is just broken entirely!
So no Mr. Bank, fuck you we're both logging in via the same login.
Fast forward to N00bPancakes making a thing.
So my employer has a customer (Direct Customer). Direct Customer wants a thing that makes communication with their customer (Indirect Customer) easier.
The worst thing about making something for your customer's customer is that Direct Customer always imagines that Indirect Customer is gonna be super ninja power users....
But no, that's not the case... in fact almost nobody is a power user, and absolutely nobody WANTS to be a power users.
Worse yet in my case the only reason this tool exists is because Direct Customer and Indirect Customer can't communicate well enough anyway... that should tell you something about the amount of effort Indirect Customer is willing to expend.
So with that tool, this situation constantly comes up:
Direct Customer thinks it would be great if every user from Indirect Company had some sort of custom messaging, views, and etc in of Cool Communication Tool. The reason is because that's what Direct Customer loves about Ultra Complex Primary Tool that they use ....
Then I have to fight the constant fight of:
NOBODY WANTS TO BE A POWER USER, NOBODY EVEN WANTS TO DO MUCH OF ANYTHING ON THE INTERNET THAT ISN'T SCREAMING AT OTHER PEOPLE OR POST MEMES OR WATCH SHITTY VIDEOS. THE MOMENT ANYONE AT INDIRECT COMPANY LOGS IN AND SEES ANY INFO THAT IS DIFFERENT FROM THEIR COWORKER THEY'LL SHIT THEMSELVES, FLOOD EVERYONE WITH 'OH GAWD SOME NON SPECIFIED THING IS WRONG' AND RESPOND TO EMAILS LIKE A JELLYFISH DROPPED OFF IN NEW MEXICO... AND NOTHING WILL GET DONE!!!
God damn it people.
Also side rant while I'm busy fighting the good fight to keep shit simple and etc:
People bitch about how horrible the modern web is and then bitch at web devs like we're rulers of the internet or something.... What really pisses me off about that is other devs who do that.... like bro, do you make policy at your company? You decide not to sell some info or whatever shit your company sells? Like fuck off with your 'man I miss html' because you got scared by some shitty JS error and ran back to your language of choice and just poked your head out of the the basement and got scared... and you shit on another developer about that? Fuck you.1 -
Real, seriously honest feedback wanted.
What do you do when you are stuck at a place that has potential but it is being run by someone with the wrong idea?
For example: not to toot my own horn, but I shine at front end Development. Not just slicing up designs, but seriously creating amazing user experiences. And honestly, there is no shortage of work for that ... every client we have has an expectation that their site or application will look awesome. And we have some very big clients.
That said, the manager truly believes that we are all inter-changeable and should have no preference. As a result, John Doe over there who has zero ability in front end gets tasked with building the front end of what should be an amazing app... while I eventually get tasked with some sitecore bullshit that I have no interest in.
And it goes on and on and on.
It is no coincidence that anytime the dice land on me for front end, it wins an award and always ends with an awesome thank you from the customer.
I am not sure what to do, because it just makes no sense to me. And this is just one example of the mismanagement.
Any help?2 -
Saw a rant on proverbs and thought of one,
The customer who is always right is most usually wrong.
*sigh*1 -
The customer may always be right, but you are not a customer, you are a client. As a client you have come to us because you have no idea what you are talking about. Rarely do you even know what it is you even want. So how can you be right about something you know nothing about. I want you to be happy with the end product; I emotionally need it as it determines how I value myself as a developer. So trust me when I tell you that you are wrong. That is why you are my client. To give you what you never knew you wanted.
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Microsoft, please stop the incomprehensible work vs. school account stuff and if you want to mail me a login code, then please actually do send an email. What's wrong with Microsoft Teams and office always giving its users headaches already when trying to log in?
A customer sent me a "FindTime" link, something like Calendso / Calendly, but "powered" by Microsoft Office. Seems that their power is off again, like ever so often. Microsoft: "can't access your account: You can't sign in here with a personal account. Use your work or school account instead."
Okay, go to bing, and search your error message. Try to use bing page to log in to my account: Microsoft: "We emailed a code." (No you didn't. At least I never received anything. And, yes, I did check my spam folder!) Microsoft: "Other ways to sign in: use Microsoft Authenticator".
me: "dear customer, please feel free to pick any time and date that matches your preference, as the FindTime link has been impossible to use".
How can Microsoft make me feel so dumb again, after more than 20 years as a developer? Have they ever heard about usability?10 -
Praised be the developer/customer! 6 hours listening to him how HIS WAY is the ONLY way to write clean and reusable code! And teaching us how to write HIS way!
No matter how it ignores normal conventions, his way will ALWAYS be the better one! And to everybody who codes otherwise... we call them WRONG!!!!!
Anything you would like to change? NO! We will write it the way "WE thought it before" (I think he meant "HE thought" and impose into us... but... well, I guess I'll have to endure...)
It is the first meeting for this project, and I already want to jump off of a bridge :)2 -
"Ok. I need to gather a bit more information to pinpoint the cause. When you say it is not working, how precisely is it not working? Does the program not open at all? If it does open, is there a specific action that you can do to reliably cause it to fail? Is it not working on only one computer, or is it failing on all computers?"
"When you click the icon it say to call support"1 -
I knew programming was for me, MUCH later in life.
I loved playing with computers growing up but it wasn't until college that I tried programming ... and failed...
At the college I was at the first class you took was a class about C. It was taught by someone who 'just gets it', read from a old dusty book about C, that assumes you already know C... programming concepts and a ton more. It was horrible. He read from the book, then gave you your assignment and off you went.
This was before the age when the internet had a lot of good data available on programming. And it didn't help that I was a terrible student. I wasn't mature enough, I had no attention span.
So I decide programming is not for me and i drop out of school and through some lucky events I went on to make a good career in the tech world in networking. Good income and working with good people and all that.
Then after age 40... I'm at a company who is acquired (approved by the Trump administration ... who said there would be lots of great jobs) and they laid most people off.
I wasn't too sad about the layoffs that we knew were comming, it was a good career but I was tiring on the network / tech support world. If you think tech debt is bad, try working in networking land where every protocols shortcomings are 40+ years in the making and they can't be fixed ... without another layer of 20 year old bad ideas... and there's just no way out.
It was also an area where at most companies even where those staff are valued, eventually they decide you're just 'maintenance'.
I had worked really closely with the developers at this company, and I found they got along with me, and I got along with them to the point that they asked some issues be assigned to me. I could spot patterns in bugs and provide engineering data they wanted (accurate / logical troubleshooting, clear documentation, no guessing, tell them "i don't know" when I really don't ... surprising how few people do that).
We had such a good relationship that the directors in my department couldn't get a hold of engineering resources when they wanted ... but engineering would always answer my "Bro, you're going to want to be ready for this one, here's the details..." calls.
I hadn't seen their code ever (it was closely guarded) ... but I felt like I 'knew' it.
But no matter how valuable I was to the engineering teams I was in support... not engineering and thus I was expendable / our department was seen / treated as a cost center.
So as layoff time drew near I knew I liked working with the engineering team and I wondered what to do and I thought maybe I'd take a shot at programming while I had time at work. I read a bunch on the internet and played with some JavaScript as it was super accessible and ... found a whole community that was a hell of a lot more helpful than in my college years and all sorts of info on the internet.
So I do a bunch of stuff online and I'm enjoying it, but I also want a classroom experience to get questions answered and etc.
Unfortunately, as far as in person options are it felt like me it was:
- Go back to college for years ---- un no I've got fam and kids.
- Bootcamps, who have pretty mixed (i'm being nice) reputations.
So layoff time comes, I was really fortunate to get a good severance so I've got time ... but not go back to college time.
So I sign up for the canned bootcamp at my local university.
I could go on for ages about how everyone who hates boot camps is wrong ... and right about them. But I'll skip that for now and say that ... I actually had a great time.
I (and the handful of capable folks in the class) found that while we weren't great students in the past ... we were suddenly super excited about going to class every day and having someone drop knowledge on us each day was ultra motivating.
After that I picked up my first job and it has been fun since then. I like fixing stuff, I like making it 'better' and easier to use (for me, coworkers, and the customer) and it's fun learning / trying new things all the time.