Welcome back to practiseSafeHex's new life as a manager.

Episode 2: Why automate when you can spend all day doing it by hand

This is a particularly special episode for me, as these problems are taking up so much of my time with non-sensical bullshit, that i'm delayed with everything else. Some badly require tooling or new products. Some are just unnecessary processes or annoyances that should not need to be handled by another human. So lets jump right in, in no particular order:

- Jira ... nuff said? not quite because somehow some blue moon, planets aligning, act of god style set of circumstances lined up to allow this team to somehow make Jira worse. On one hand we have a gigantic Jira project containing 7 separate sub teams, a million different labels / epics and 4.2 million possible assignees, all making sure the loading page takes as long as possible to open. But the new country we've added support for in the app gets a separate project. So we have product, backend, mobile, design, management etc on one, and mobile-country2 on another. This delightfully means a lot of duplication and copy pasting from one to the other, for literally no reason what so ever.

- Everything on Jira is found through a label. Every time something happens, a new one is created. So I need to check for "iOS", "Android", "iOS-country2", "Android-country2", "mobile-<feature>", "mobile-<feature>-issues", "mobile-<feature>-prod-issues", "mobile-<feature>-existing-issues" and "<project>-July31" ... why July31? Because some fucking moron decided to do a round of testing, and tag all the issues with the current date (despite the fact Jira does that anyway), which somehow still gets used from time to time because nobody pays attention to what they are doing. This means creating and modifying filters on a daily basis ... after spending time trying to figure out what its not in the first one.

- One of my favourite morning rituals I like to call "Jira dumpster diving". This involves me removing all the filters and reading all the tickets. Why would I do such a thing? oh remember the 9000 labels I mentioned earlier? right well its very likely that they actually won't use any of them ... or the wrong ones ... or assign to the wrong person, so I have to go find them and fix them. If I don't, i'll get yelled at, because clearly it's my fault.

- Moving on from Jira. As some of you might have seen in your companies, if you use things like TestFlight, HockeyApp, AppCenter, BuddyBuild etc. that when you release a new app version for testing, each version comes with an automated change-log, listing ticket numbers addressed ...... yeah we don't do that. No we use this shitty service, which is effectively an FTP server and a webpage, that only allows you to host the new versions. Sending out those emails is all manual ... distribution groups?? ... whats that?

- Moving back to Jira. Can't even automate the changelog with a script, because I can't even make sense of the tickets, in order to translate that to a script.

- Moving on from Jira. Me and one of the remote testers play this great game I like to call "tag team ticketing". It's so much fun. Right heres how to play, you'll need a QA and a PM.

*QA creates a ticket, and puts nothing of any use inside it, and assigns to the PM.
*PM fires it back asking for clarification.
*QA adds in what he feels is clarification (hes wrong) and assigns it back to the PM.
*PM sends detailed instructions, with examples as to what is needed and assigns it back.
*QA adds 1 of the 3 things required and assigns it back.
*PM assigns it back saying the one thing added is from the wrong day, and reminds him about the other 2 items.
*QA adds some random piece of unrelated info to the ticket instead, forgetting about the 3 things and assigns it back.

and you just continue doing this for the whole dev / release cycle hahaha. Oh you guys have no idea how much fun it is, seriously give it a go, you'll thank me later ... or kill yourselves, each to their own.

- Moving back to Jira. I decided to take an action of creating a new project for my team (the mobile team) and set it up the way we want and just ignore everything going on around us. Use proper automation, and a kanban board. Maybe only give product a slack bot interface that won't allow them to create a ticket without what we need etc. Spent 25 minutes looking for the "create new project" button before finding the link which says I need to open a ticket with support and wait ... 5 ... fucking ... long ... painful ... unnecessary ... business days.

... Heres hoping my head continues to not have a bullet hole in it by then.

Id love to talk more, but those filters ain't gonna fix themselves. So we'll have to leave it here for today. Tune in again for another episode soon.

And remember to always practiseSafeHex

Just had chat with Microsoft support to solve a issue. I accepted remote session request. She did something and couldn't find proper a solution to my problem. Finally, she told a temporary solution and quit the chat.
When I was about to give feedback that she wasn't helpful, SHE CLOSED FEEDBACK WINDOW and then ended remote session. Lmao

The tech stack at my current gig is the worst shit I’ve ever dealt with...

I can’t fucking stand programs, especially browser based programs, to open new windows. New tab, okay sure, ideally I just want the current tab I’m on to update when I click on a link.

Ticketing system: Autotask
Fucking opens up with a crappy piss poor sorting method and no proper filtering for ticket views. Nope you have to go create a fucking dashboard to parse/filter the shit you want to see. So I either have to go create a metric-arse tonne of custom ticket views and switch between them or just use the default turdburger view. Add to that that when I click on a ticket, it opens another fucking window with the ticket information. If I want to do time entry, it just feels some primal need to open another fucking window!!! Then even if I mark the ticket complete it just minimizes the goddamn second ticket window. So my jankbox-supreme PC that my company provided gets to strugglepuff along trying to keep 10 million chrome windows open. Yeah, sure 6GB of ram is great for IT work, especially when using hot steaming piles of trashjuice software!

I have to manually close these windows regularly throughout the day or the system just shits the bed and halts.

RMM tool: Continuum
This fucker takes the goddamn soggy waffle award for being utterly fucking useless. Same problem with the windows as autotask except this special snowflake likes to open a login prompt as a full-fuck-mothering-new window when we need to open a LMI rescue session!!! I need to enter a username and a password. That’s it! I don’t need a full screen window to enter credentials! FUCK!!! Btw the LMI tools only work like 70% of the time and drag ass compared to literally every other remote support tool I’ve ever used. I’ve found that it’s sometimes just faster to walk someone through enabling RDP on their system then remoting in from another system where LMI didn’t decide to be fully suicidal and just kill itself.

Our fucking chief asshat and sergeant fucknuts mcdoogal can’t fucking setup anything so the antivirus software is pushed to all client systems but everything is just set to the default site settings. Absolutely zero care or thought or effort was put forth and these gorilla spunk drinking, rimjob jockey motherfuckers sell this as a managed AntiVirus.

We use a shitty password manager than no one besides I use because there is a fully unencrypted oneNote notebook that everyone uses because fuck security right? “Sometimes it’s just faster to have the passwords at the ready without having to log into the password manager.” Chief Asshat in my first week on the job.

Not to mention that windows server is unlicensed in almost every client environment, the domain admin password is same across multiple client sites, is the same password to log into firewalls, and office 365 environments!!!

I’ve brought up tons of ways to fix these problems, but they have their heads so far up their own asses getting high on undeserved smugness since “they have been in business for almost ten years”. Like, Whoop Dee MotherFucking Doo! You have only been lucky to skate by with this dumpster fire you call a software stack, you could probably fill 10 olympic sized swimming pools to the brim with the logarrhea that flows from your gullets not only to us but also to your customers, and you won’t implement anything that is good for you, your company, or your poor clients because you take ten minutes to try and understand something new.

I’m fucking livid because I’m stuck in a position where I can’t just quit and work on my business full time. I’m married and have a 6m old baby. Between both my wife and I working we barely make ends meet and there’s absolutely zero reason that I couldn’t be providing better service to customers without having to lie through my teeth to them and I could easily support my family and be about 264826290461% happier!

But because we make so little, I can’t scrap together enough money to get Terranimbus (my startup) bootstrapped. We have zero expendable/savable income each month and it’s killing my soul. It’s so fucking frustrating knowing that a little time and some capital is all that stands between a better life for my family and I and being able to provide a better overall service out there over these kinds of shady as fuck knob gobblers.

Received a urgent email from a business client saying that the application we support is completely broken. Their staff said they used the app to send several submissions that day but they did not come through. This is a major issue as these submissions need to occur daily.

I understand that this is a priority so I immediately check everything. I test the app, the server, check the database. Everything seems fine, but there's no record of these submissions. Maybe it's the specific device that was used. I reply saying that everything seems to be in order. Can I please be provided with more information about what occurred? What time were the submissions sent?

Client replies saying that the submissions were definitely sent and that the staff swear by it.

I now know something is up, so I remote into the the devices in question and check the logs. The app was not even used that day! I've got them! Those liars!

I am now quite pissed off, but remain professional and reply saying that we log all app events and that the logs show that the app had not been used at all that day. Now they have to own up to their lie. Right?

Wrong. Client replies with: The issue has been fixed. Thanks.

Can you believe the bloody nerve? The client doesn't even have the decency to apologise but rather insinuates that it was all our fault.

Well I'm not having that. I reply: It is great that the app is functioning correctly. However, I believe it is important to understand the cause of the issue as to prevent it from occuring again.

Client: No reply.

Well, if you want to waste other people's time, here's the fat bill.

Moral of the story. Don't trust anything that the client says and for any issue, debug the user before doing anything else.

Me: Right, its Monday, time for a fresh start. Things have been unbearable, but i've nowhere else to go just yet. I gotta just dig deep, ignore everything bad and just get it done, It's all about positivity right? Lets just ignore the little things and keep moving.

*My morning so far, 2 hours in*

Remote dev: (timezone 5 hours earlier than me) Hey so whats the plan for this quarter?

Me: ... I posted a big detailed plan in the group chat on Friday night so you wouldn't be delayed ... but anyway, lets just move on. I need you to work on A, B and C. A is just copying what Android has already done, for B one of the backend guys working next to you is doing this, he'll be able to help you. C is all documented in the ticket.

Remote dev: cool thanks.

Local dev: So I was just chatting with remote dev ... yeah he told me he has no idea what he's suppose to do.

Me: ..... Ok i'll book a video call with him in the morning. Can't do it right now.

==========

Remote dev: Hey i'm helping the BE team do some testing. I found a bug in Android. Homepage says theres no trips. But Offers screen says there is.

Me: Ok so just to confirm, The "available" offers screen has offers to accept, but the white notification on the homepage saying "You have X offers to accept" is not showing up?

Remote dev: Correct!

*debugging for 5 mins*

Remote dev: actually no, the "accepted" offers tab has offers, but the homepage says there are no upcoming offers to work on.

Me: ..... ok, thats very different ... but sure, let me have a look.

Me: Right so the BE are ... again ... sending down expired offers. Looks like the accepted tab isn't catching it and the homepage is.

Remote dev: Right i'll open a ticket for Android.

Me: ... and BE team.

Remote dev: why?

Me: ... because they once again have timezone issues. This keeps causing issues in random places. BE need to fix this everywhere.

Remote dev: right, i'll chat to them and see if they can fix it.

==========

Product: So this ticket xxxxx is clear right?

Me: eh, kind of, so you want us to add feature X to user type A?

Product: correct.

Me: right but I don't see anywhere talking about the time it will take to build the screen for feature X

Product: What do you mean the screen?

Me: ... well, feature X is only accessible on screen Y ... we would have to change screen Y to support user type A ... you know ... so they can ... use the feature

Product: .... hhhhmmm .... i suppose you are right. Well we can't just add screen Y, we'll have to add W and Z, it won't make sense without them.

Me: ... ok sure, but our estimates put us over for this quarter. I don't think we can just add in 3 screens.

Product: No this is a must have.

Me: Ok so we'll have to drop something else.

Product: hhhmmm, don't think we can ... let me get back to you.

==========

Backend team invited me to a meeting at 6am my time on Friday.

==========

... 2 hours into Monday ... there must be vodka around here somewhere

TM: Hey, do you have a moment?

Me: not really, I'm already overtime and have enough work for the whole year.

TM: Yeah, we know. Just a quick meeting to discuss something awkward.

Me: Hmkay.

...

Later that day:

TM: Yeah. To make it quick - we're confused and bit dissatisfied with how project X turned out. The staging server is blazing fast, but the devs machines seem to be extremely slow... Some devs complained.

Me: No wonder. I said from the beginning that the devs shouldn't do X and Y, and that the dev machines need to be redone after staging is done - as we need to gather hands on experience first, cause no one could explain to me what resources the project actually needed.

TM: Oh. I wasn't aware of that.

Me: I guessed so. You were on vacation at the beginning and I didn't had the time to lead another team...

TM: Yeah... So the dev machines get replaced?

Me: They _could_ be replaced, but the devs would need to reset up their environment, as I and won't transfer the environment of the dev user.

TM: Ah... So they would have to retransfer their personal modifications, if they made any?

Me: Yes. As always, the basic setup just provides the necessary services, settings etc. - stuff like remote IDE settings on the machine, configuration etc is left out and we don't transfer it as it is usually too much of a hassle and risky, as every dev does have his / her own preferences, and we don't want to support every possible configuration out there.

TM: Just out of curiosity... Staging was ready like... Last year?

Me: Beginning of December, yes.

TM: Sigh.

Me: The jolly of having a kinder garten full of toys that no kid wants to clean up...

TM: No comment. The kinder garten Kids might make me a Pinata otherwise.

Me: If only they'd fill us with chocolate first instead of just beating us.

...

Tales of lazy devs, to be continued...

TLDR: Small family owned finance business woes as the “you-do-everything-now” network/sysadmin intern

Friday my boss, who is currently traveling in Vegas (hmmm), sends me an email asking me to punch a hole in our firewall so he can access our locally hosted Jira server that we use for time logging/task management.

Because of our lack of proper documentation I have to refer to my half completed network map and rely on some acrobatic cable tracing to discover that we use a SonicWall physical firewall. I then realize asking around that I don’t have access to the management interface because no one knows the password.

Using some lucky guesses and documentation I discover on a file share from four years ago, I piece together the username and password to log in only to discover that the enterprise support subscription is two years expired. The pretty and useful interface that I’m expecting has been deactivated and instead of a nice overview of firewall access rules the only thing I can access is an arcane table of network rules using abbreviated notation and five year old custom made objects representing our internal network.

An hour and a half later I have a solid understanding of SonicWallOS, its firewall rules, and our particular configuration and I’m able to direct external traffic from the right port to our internal server running Jira. I even configure a HIDS on the Jira server and throw up an iptables firewall quickly since the machine is now connected to the outside world.

After seeing how many access rules our firewall has, as a precaution I decide to run a quick nmap scan to see what our network looks like to an attacker.

The output doesn’t stop scrolling for a minute. Final count we have 38 ports wide open with a GOLDMINE of information from every web, DNS, and public server flooding my terminal. Our local domain controller has ports directly connected to the Internet. Several un-updated Windows Server 2008 machines with confidential business information have IIS 7.0 running connected directly to the internet (versions with confirmed remote code execution vulnerabilities). I’ve got my work cut out for me.

It looks like someone’s idea of allowing remote access to the office at some point was “port forward everything” instead of setting up a VPN. I learn the owners close personal friend did all their IT until 4 years ago, when the professional documentation stops. He retired and they’ve only invested in low cost students (like me!) to fill the gap. Some kid who port forwarded his home router for League at some point was like “let’s do that with production servers!”

At this point my boss emails me to see what I’ve done. I spit him back a link to use our Jira server. He sends me a reply “You haven’t logged any work in Jira, what have you been doing?”

Facepalm.

Disclaimer: Long tale of a tech support job. Also the wk29 story is at the bottom.

One time I was working tech support for a website and email hosting firm that was in town. I was hired and worked as the only tech support person there, so all calls came in through me. This also meant that if I was on a call, and another one came through, they would go straight to voice mail. But I couldn't hang up calls either, so, sometimes someone would take up tons of time and I'd have to help them. I was also the "SEO" and "Social Media Marketing" person, as well; managed peoples' social media campaigns. I have tons of stories from this place but a few in particular stick out to me. No particular order to these, I'm just reminiscing as I write this.

I once had to help a man who couldn't find the start button on his computer. When I eventually guided him to allowing me to remote into his computer via Team Viewer, I found he was using Windows XP. I'm not kidding.

I once had to sit on the phone with a man selling Plexus Easy Weight Loss (snake oil, pyramid scheme, but he was a client) and have him yell at me about not getting him more business, simply because we'd built his website. No, I'D not built his website, but his website was fine and it wasn't our job to get him more business. Oh yeah, this is the same guy who said that he didn't want the social media marketing package because he "had people to hide from." Christ.

We had another client who was a conspiracy theorist and wanted the social media marketing package for his blog, all about United States conspiracies. Real nut case. But the best client I've ever had because sometimes he'd come into the office and take up my time talking at me about how Fukushima was the next 911 and that soon it'll spill into the US water supply and everybody was going to die. Hell, better than being on the phone! Doing his social media was great because he wanted me to post clearly fake news stories to his twitter and facebook for him, and I got to look at and manage all the comments calling him out on his bullshit. It was kinda fun. After all, it wasn't _me_ that believed all this. It felt like I was trolling.

[wk29] I was the social media and support techie, not a salesperson. But sometimes I was put in charge _alone_ in front of clients for status meetings about their social media. This one time we had a client who was a custom fashion-type person. I don't really remember. But I was told directly to make them a _new_ facebook page and post to it every day with their hot new deals and stuff. MONTHS pass since I do that and they come in for a face-to-face meeting. Boss is out doing... boss things and that means I have to sit in with her, and for some fucking reason she brought her boyfriend AND HER DAD. Who were both clearly very very angry with me, the company, and probably life. They didn't ever say anything at first, they didn't greet me, they were both just there like British royal guards. It was weird as fuck. I start showing them the page, the progress on their likes goals, etc etc. Marketing shit. They say, "huh, we didn't see any of these posts at home." Turns out they already had a Facebook page, I was working on a completely seperate one, and then the boyfriend finally chimes in with the biggest fucking scowl, "what are you going to do about this?" He was sort of justified, considering this was a payed and semi-expensive service we offered, but holy shit the amount of fire in all three of them. Anyway, it came down to me figuring out how to merge facebook pages, but they eventually left as clients. Is this my fuck up? Is it my company's? Is it theirs? I don't know but that was probably the most awkward meeting ever. Don't know if it comes across through text but the anxiety was pretty real. Fuck.

tl;dr Tech support jobs are a really fun and exciting entry level position I recommend everybody apply for if they're starting out in the tech world! You'll meet tons of cool people and every day is like a new adventure.

I study software engineering, so that obviously means I'm also free family tech support right?

Apparently some lady that lives nearby believes this, but she replaced family with vague acquaintance.

This lady is very computer illiterate, so much that I have to describe the wifi icon as a dot with two waves above it.

So one day, she calls me because her Outlook isn't receiving mail. I ask her if she has any internet and she confirms she does because she can visit Google. After trying a bunch of possible solutions in Outlook, I ask her to download a remote access program so I can look at what's wrong.

She didn't have internet. Visiting Google means seeing the Chrome logo apparently.

Why me. Why is it always me who has issues with Windows. (The OS)

I HAVE to use windows for a specific thing right now. Fair enough, I have an old system lying around somewhere with not the best specs ever but it'll do. Windows 7, clean install.

Firstly, let's boot up! Booting goes fine, login goes well... "Installing device drivers" (keyboard and mouse combi). I connected this set a gazillion times before so no clue why windows would need to download the drivers YER AGAIN. But, fine, it works.
Let's connect a USB webcam and to to the hardware testing website to see if my setup is right!

(I mostly don't blame this part on windows)

The webcam drivers install successfully, good. Although the page says it isn't working, it displays the live cam footage well so whatever.
Installed Chrome (not chromium too badly) to see if it shows fine there but chrome doesn't detect ANY cam/mic combination at all, not even the integrated one(s).

Annoying so let's reboot and see if it works normally with all checks okay on Firefox.

Rebooted.... aaaaand the USB webcam driver installation fails. I'm weirded out since the drivers were installed BEFORE the reboot already. Firefox now does not display any can/mic.... until it does after a few reloads. Windows is still saying that the driver installation failed.

The testing webpage, however, still says its not working while I'm literally seeing my ugly smug on screen. I contact support which does a remote check and says all is good but there was probably "a glitch with Windows" while the checks are still mostly red, I take a copy of the chat log just to be sure.

Now, I kinda want to shut this system down until the time I'll need it but I'm rather afraid that Windows is going to throw driver conundrums yet again and I simply *CANNOT* have this right now. So, I'm leaving this system on until I need it, and I'll pray windows plays along well.

I was asked to fix a critical issue which had high visibility among the higher ups and were blocking QA from testing.

My dev lead (who was more like a dev manager) was having one of his insecure moments of “I need to get credit for helping fix this”, probably because he steals the oxygen from those who actually deserve to be alive and he knows he should be fired, slowly...over a BBQ.

For the next few days, I was bombarded with requests for status updates. Idea after idea of what I could do to fix the issue was hurled at me when all I needed was time to make the fix.

Dev Lead: “Dev X says he knows what the problem is and it’s a simple code fix and should be quick.” (Dev X is in the room as well)

Me: “Tell me, have you actually looked into the issue? Then you know that there are several race conditions causing this issue and the error only manifests itself during a Jenkins build and not locally. In order to know if you’ve fixed it, you have to run the Jenkins job each time which is a lengthy process.”

Dev X: “I don’t know how to access Jenkins.”

And so it continued. Just so you know, I’ve worked at controlling my anger over the years, usually triggered by asinine comments and decisions. I trained for many years with Buddhist monks atop remote mountain ranges, meditated for days under waterfalls, contemplated life in solitude as I crossed the desert, and spent many phone calls talking to Microsoft enterprise support while smiling.

But the next day, I lost my shit.

I had been working out quite a bit too so I could have probably flipped around ten large tables before I got tired. And I’m talking long tables you’d need two people to move.

For context, unresolved comments in our pull request process block the ability to merge. My code was ready and I had two other devs review and approve my code already, but my dev lead, who has never seen the code base, gave up trying to learn how to build the app, and hasn’t coded in years, decided to comment on my pull request that upper management has been waiting on and that he himself has been hounding me about.

Two stood out to me. I read them slowly.

“I think you should name this unit test better” (That unit test existed before my PR)

“This function was deleted and moved to this other file, just so people know”

A devil greeted me when I entered hell. He was quite understanding. It turns out he was also a dev.

So, a few months back my mother had some issues with her windows 10 box not being able to do proper backups to a backup partition. At the same time I was pulling insane hours at work and writing on a eBook on commission for a guy, besides having small kids with on and off flu and shit.

Needless to say, I didn't have time to look at the backup issues. Well, even though my mom is one of those dogs you can't teach new tricks, she has always been resourceful enough to get help with things.

This time she picked up the phone and called Microsoft Support, got some guys to remote in and take a look. They messed around a bit and said they were done.

She phoned me up later that day to tell me how proud she was of herself for doing that. Of course, she skipped telling me the important bit about she actually calling them, rather describing it as "Microsoft was just on my computer and fixed it".

You can imagine my immediate reaction, cold sweat running down my back, adrenalin rushing in as I dug through the details of what had happened.

A few days later she calls me up again and tells me the problem is back, and we agree that even though the MS dudes was not able to fix it at first, she should try again, as she had a ticket to reference.

The next attempt by MS actually fried her partitions, and apparently they had f-ed up trying to delete and recreate the backup partition.

That's not the worst of it though. Since they fried her disk, her computer crashed and naturally the remoting won't work. In our country, they have no people on the ground to do hands on help, and they didn't have a partner near by. Her not having a win 10 usb stick, nor a spare computer to make one, she was in a surreal predicament.

She was also quite pissed, and pissed off mums are not to be messed with. She managed to get Microsoft to agree to cover the costs of a non-partner to visit her to fix the problems, and using her as the middle man, they made an agreement with the 3rd-party tech support company.

After the box was fixed though, some more issues arose... regarding billing. The 3rd-party tech support was unable to get in contact with the person at MS that was going to sign off on the bill, and again using my mom as the middle man, it was agreed that my mom, as the customer, was to be reimbursed for the bill to the 3rd-party.

Guess what... 3 months went by, with weekly follow-ups and nagging from my mom, and still no money...

At this time, I had time to help her, and after some digging and borderline stalking, we managed to get the phone numbers of some of the higher ups in my country, and she started calling them directly.

After talking to a couple who refused to help, she reached the Vice President of the country branch, and was finally able to talk to someone who gave a shit.

Still took over a month more to actually get the money, but now she had someone who actually gave her statuses, receipts and ETAs.

FUCK!

A bit of backstory...

I have been the sole dev at my organization for awhile now (other two left for other jobs), so I have been maintaing and writing new code to support the business.

Our company was recently acquired by a larger entity and it has been very strange so far.

1. It has taken 5 weeks to acquire local admin rights on my own machine (I work remote) as well as a visual studio license.

2. We have known for a few weeks now we are getting a jr dev who will need the SAME procedures done on his machine/account and it has been two weeks now and nothing has been done. (Tickets have been put it - the issues have been escalated etc etc)

3. All of our code from our old company is in Azure Devops (which is connected to Azure AD) for some reason I haven't been able to add an external account (for my new account and org) to move the code elsewhere. I don't have the authority (I don't think) to place all of our code in a new location (GitHub,GitLab, self hosted solutions, etc)

4. All of our production VMs are billed through our old org located in Azure, so eventually that bill will stop being paid since we transitioned - I've brought this up to my manager (more non technical) who wasn't terribly worried about it.

5. I'm feeling slightly unfulfilled in this position. Earlier in my time here it was new and exciting, but there isn't much direction, not many goals, or interesting problems to solve.

Just wanted to express some issues that had been going on. Feel free to add ant feedback of suggestions 😄

Visual Studio Code - ever since the beta.

VS Code is... amazing. There's no words to describe it. It's just amazing.

VSCode since the inception was just this tiny version of Visual Studio that you can transform into your own little IDE. That was the whole point of VSCode - it was a extensible editor. For many years I've used it and never looked back, I still use VS from time to time but Microsoft really nailed this one.

Most of the editors I knew lacked good auto completion and good linting, which IntelliSense was good, and it became even greater once support for languages started piling up. Themes also were top notch, I still remember you can't theme the entire window just the editor, nowadays you can.

And last but not the least is the Remote integration. I didn't need to leave my OS just to do work from another, I just need a SSH agent and it works. It's very straightforward and easy.

Overall Visual Studio Code is a editor that is more about choice and your own style - which makes it unique from IDEs, its fresh and its definitely earned its place as one of the most sought after tools in development.

Remote server software installation support is great!
You can watch them trying to understand where what is on the file system, they repeatedly switch between windows without doing something on either of them and they set your IE browser policy to allow all kinds of domains & sites which are preventing them from downloading their software.
Todays guy did not know how to transfer a file between the local machine and one in remotedesktop. 😄

(If you do support like this, then don't get me wrong, I'm not making fun of you personally, it is just funny to watch if you have to actually sit there and wait for the support to finish.) 😉

Damn it! today I learnt that GitHub has a tool called Hub - "an extension to command-line git that helps you do everyday GitHub tasks without ever leaving the terminal".

It's been around for 10 years.

And here I was clicking on the link that was sent by the remote after every push to open a pull request 🤦‍♂️
It even comes with vim syntax support for pull requests.

I'm never leaving the terminal to do things on the GitHub web interface anymore

I've just updated my career interests on LinkedIn selecting only the "Remote" checkbox.
After some hours I received the first offer: «We are looking for [...] Unfortunately, remote work is not an option today, however, we do offer full relocation and immigration support.»

So, still SPAM. Again. Fuck.

TL;DR Dear boss, firstly, you always get someone to review anything important done by a fucking intern.
Secondly, you do not give access to your fucking client's production server to an intern.
Thirdly, you don't ask your fucking intern to test the intern's work that has not been reviewed by anyone directly on your client's fucking production server.

Last week, the boss and one of the lead devs (the only guy with some serious knowledge about systems and networking) decided to give me (an intern who barely has any work experience) the task of fixing or finding an alternate solution to allowing their support team access to their client machines. Currently they used a reverse SSH tunnel and an intermediary VH but for some reason, that was very unreliable in terms of availability. I suggested using OpenVPN and explained how it would work. Seemed to be a far better idea and they accepted. After several days of working through documentations and guides and everything, I figured out how OpenVPN works and managed to deploy a TEST server and successfully test remote access using two VMs. On seeing my tests, the boss told me that he wanted to test it on the client network. I agreed. Today he comes to me and he tells me to prepare testing for tomorrow and that the client technician is going to give me access to one of their boxes. And then he adds, "It's a working prod server. We'll see if we can make it work on that" and left. I gaped at him for a while and asked another dev guy in the room if what I heard was right. He confirmed. Turns out, the lead dev and the boss's son (who also works here) had had a huge argument since morning on the same issue and finally the dev guy had washed it off his hands and declared that if anything goes wrong from testing it on production, it's entirely the boss's own fault. That's when the boss stepped in and approached me. I ran back to his office and began to explain why prod servers don't top the list of things you can fuck around with. But he simply silenced me saying, "What can go wrong?" and added, "You shouldn't stay still. You should keep moving". Okay, like firstly what the fuck and secondly, what the fuck?.
Even though OpenVPN client is not the scariest thing to install, tomorrow's going to be fun.

This isn't a funny rant or story. It's one of becoming increasingly unsure of the career choices I've made the path they've led me down. And it's written with terrible punctuation and grammar, because it's a cathartic post. I swear I'm a better writer than this.

The highlights:
- I left a low-paying incredibly stable job with room to grow (think specialized office worker at a uni) to become a QA tester at a AAA game studio, after growing bored with the job and letting my productivity and sometimes even attendance slip
- I left AAA studio after having been promoted through the ranks to leading an embedded test tools development team where we automated testing the game (we got to create bots, basically!) and the database, and building some of the most requested tools internally to the company; but we were paid as if we were QA testers, not engineers, and were told that wouldn't change; rather than move over or up, I moved out to a better paying, less fabulous web and tools development job for a no-name company
- No-name company offered one or two days remote, was salaried, and close to home. CTO was a fan of long lunches and Quake 3 Arena 1-2 hours at the end of every day. CTO position was removed, I got a lot of his responsibilities, none of his pay, and started freelancing to learn new skills rather than deal with the CFO being my boss.
- Went to work as a freelancer for an email marketing SaaS provider my previous job had used. Made loads of money, dealt with an old, crappy code base, an old, cranky senior dev, and an owner who ran around like the world was on fire 24/7; but I worked without pants, bought a car, a house, had a kid, etc;

Now during ALL of this, I was teaching game dev as an adjunct at my former uni. This past fall, I went full time as a professor in game dev. I took a huge pay cut, but got a steady schedule (semester to semester anyway) and great benefits. I for once chose what I thought was the job I wanted over more money and something that was just "different". And honestly, I've regretted it so much. My peer / diagonally above me coworker feels untrustworthy half the time and teaches the majority of the programming courses when he's a designer and I've been the game programming professor for 8 years (I also teach non-game programming courses, but those just got folded into the games program...); I hate full-time uni politics; I'm struggling with money for my family; and I am in the car all the time it feels like. I could probably go back to my last job, which had some benefits, but nowhere near as good; my wife doesn't want me back to working in the house all the time because that was a struggle unto itself once we had a kid (for all of us, in different ways); and I have now less than 24 hours to tell my university I want to not pursue longer term contracts for full-time and go back to adjunct next Fall (or walk away entirely), or risk burning a bridge (we are reviewing applicants for next year tomorrow, including my own) by bailing out mid-application process.

I'm not sure I'm asking for advice. I'm really just ranting, I guess. Some people I know would kill to have the opportunities I have. I just feel like each job choice led me further away from a job I liked, towards more money, which was a tradeoff that worked out mostly, but now I feel like I don't have either, and I'm trapped due to healthcare and 401k and such. Sure, I like working more with my students and have been able to really support them in their endeavors this semester, but... that's their lives. Not mine. The wife thinks I should stay at the university and we'll figure out money eventually (we are literally sinking into debt, it's not going well at all), while most people think I should leave, make money, and figure out the happiness factor once my finances are back on track and the kid is old enough to be in school.

And I have less than 24 hours it feels like to make a momentous decision.

Yay. Thanks for reading :)

Probably had my worst half-week ever this week.

Customer's CRM system, the read and edit masks just...stopped existing on last week friday. CRM fell back on some default masks for the dataset. No way to create new masks directly without putting the whole system upside down.
We couldn't do anything anyway because they reported the issue literally as we all were about to leave for weekend and our boss was like "Ah nah, well do it next week."
Our brains were already fried anyway...
I mail the reporter that we've registered their issue, will investigate and report back ASAP once we've got news.

Monday rolls around, I'm whacking my head against their system trying to figure the fuck out, what went wrong and how to solve it, I come up empty; Not that terrible since the masks only stopped existing in the webclient version of the system and they can still use the windows client, so they can still work.

Tuesday rolls around, I'm at an on site training for an ERP system with my boss at a remote company. Get an email in midst of the training, I was doing protocol.
Guy from the afflicted company goes and tells me that the issue has somehow spread to his colleague and him...IN THE WINDOWS CLIENT.

I'm fucking flabbergasted, so to speak, since the masks for the windows client and the web client are totally isolated from one another.
After we're back at our company, I investigate, less efficiently this time because my brain got fried at the training. I come up empty again.

NOW TODAY: Discuss further proceedings with my boss, he's not pissed at me or anything, just to say, but we're both worried, obviously.

Then at 10:20, a guy from the afflicted company mails me in an annoyed tone that the masks are still broken.

11:00, we figure out a workaround so the windows client users can at least work again, albeit limited.

11:10, I mail the guy, telling him that although we're still not able to fully work everything out and are still investigating, we've made a workaround so they can at least work again.

11:20, the guy mails me in a pissed tone around the lines of "This is very very important and must be fixed ASAP or else we'll not be able to work at all [...]"
And I think like "Dude I literally just told you like 8 minutes ago that there's are workaround so you'll be able to at least work again..."

Forward the mail to boss, we meet up quickly to discuss how in God's name we can deescalate this mfer.

11:31, the guy mails me again, all apologetically this time "Stop! All is good, I just now fully read you mail, thanks for implementing the workaround, nothing will come to a standstill [...]"

BRUH CAN YOU NOT FUCKING READ BEFORE ESCALATING SHIT

Fuck customers. Dumb fucking cretins unable to fucking read.

The issue is still unresolved. Support of the CRM software lets us sit on our collective asses and wait.

There is no such thing as stable software, it's a myth.

Every corporate software is like an ever-decaying semi-corpse of a brain dead patient slowly getting worse and worse but not fucking dying.

Rant over.

Storytime!

(I just posted this in a shorter form as a comment but wanted to write it as a post too)

TL;DR, smarts are important, but so is how you work.

My first 'real' job was a lucky break in the .com era working tech support. This was pretty high end / professional / well respected and really well paid work.

I've never been a super fast learner, I was HORRIBLE in school. I was not a good student until I was ~40 (and then I loved it, but no longer have the time :( )

At work I really felt like so many folks around me did a better job / knew more than me. And straight up I know that was true. I was competent, but I was not the best by far.

However .... when things got ugly, I got assigned to the big cases. Particularly when I transferred to a group that dealt with some fancy smancy networking equipment.

The reason I was assigned? Engineering (another department) asked I be assigned. Even when it would take me a while to pickup the case and catch up on what was going on, they wanted the super smart tech support guys off the case, and me on it.

At first this was a bit perplexing as this engineering team were some ultra smart guys, custom chip designers, great education, and guys you could almost see were running a mental simulation of the chip as you described what you observed on the network...

What was also amusing was how ego-less these guys seemed to be (I don't pretend to know if they really were). I knew for a fact that recruiting teams tried to recruit some of these guys for years from other companies before they'd jump ship from one company to the next ... and yet when I met them in person it was like some random meeting on the street (there's a whole other story there that I wish I understood more about Indian Americans (many of them) and American engineers treat status / behave).

I eventually figured out that the reason I was assigned / requested was simple:

1. Support management couldn't refuse, in fact several valley managers very much didn't like me / did not want to give me those cases .... but nobody could refuse the almighty ASIC engineers. No joke, ASIC engineers requests were all but handed down on stone tablets and smote any idols you might have.

2. The engineers trusted me. It was that simple.

They liked to read my notes before going into a meeting / high pressure conference call. I could tell from talking to them on the phone (I was remote) if their mental model was seizing up, or if they just wanted more data, and we could have quick and effective conversations before meetings ;)

I always qualified my answers. If I didn't know I said so (this was HUGE) and I would go find out. In fact my notes often included a list of unknowns (I knew they'd ask), and a list of questions I had sent to / pending for the customer.

The super smart tech support guys, they had egos, didn't want to say they didn't know, and they'd send eng down the rabbit hole. Truth be told most of what the smarter than me tech support guy's knew was memorization. I don't want to sound like I'm knocking that because for the most part memorization would quickly solve a good chunk of tech support calls for sure... no question those guys solved problems. I wish I was able to memorize like those guys.

But memorization did NOT help anyone solve off the wall bugs, sort of emergent behavior, recognize patterns (network traffic and bugs all have patterns / smells). Memorization also wouldn't lead you to the right path to finding ANYTHING new / new methods to find things that you don't anticipate.

In fact relying on memorization like some support folks did meant that they often assumed that if bit 1 was on... they couldn't imagine what would happen if that didn't work, even if they saw a problem where ... bro obviously bit 1 is on but that thing ain't happening, that means A, B, C.

Being careful, asking questions, making lists of what you know / don't know, iterating LOGICALLY (for the love of god change one thing at a time). That's how you solved big problems I found.

Sometimes your skills aren't super smarts, super flashy code, sometimes, knowing every method off the top of your head, sometimes you can excel just being more careful, thinking different.

IT description of remote access tool on IT wiki page:
"Support for latest Mac and Windows release"

Also same page:
"macOS Mojave is not yet supported (...) Please do not upgraded until instructed"

No comments...

I recently tried to apply the same data analytics rationale that I use at work to my personal life. This is not a rant, it is more like an data storytelling of an actual use case I would like some input on.

I set a goal - gotta thin up a bit and calm down my ticker - and got a (almost unreasonably expensive) field expert consultant to yell at me about it for a couple hours.

I unravel the metrics - there is like a million weight-related KPIs and most say nothing at all. I have never seen an non-infrastructure measurable subject that could not be resumed to 2-5 performance metrics. I got overall weight, how well my nine-years-old business suit fits me, heart rate, and day-after relative muscle pain (it will make sense soon).

Then its data-pipeline time. I bought a cheap weight scale and smartwatch, and every morning I input the data in an app. Yes, I try to put on the suit every morning. It still does not fit.

After establishing a baseline, I tried to fit different approaches. Doing equipment-free exercises, going to the gym, dieting. None was actually feasible in the long run, but trying different approaches does highlight the impacts and the handling profile of each method.

Looking at the now-gathered data, one thing was obvious - can't do dieting because it is not doable to have a shopping list and meals for me and another for the family.
Gym is also off the table - too much overhead. I spend more time on the trip there and back than actually there.
And home exercise equipment is either super crappy or very expensive. But it is also the most reasonable approach.

So it is solutions time. I got a nice exercise bycicle (not a peloton), an yoga mat (the wife already had that one) and an exercise program that uses only those two resources. Not as efficient without dieting, not as measurable and broad as the gym, but it fits my workflow. Deploy to production!

A few months pass and the dataset grows. The signal is subtle but has support - it works! The handling, however, needs improvement, since I cannot often enough get with the exercise program. Some mornings are just after some hard days.

I start thinking about what else I can improve in the program, but it is already pretty lean and full of compromises.
So I pull an engineer and start thinking about the support systems and draft profile. What else could be draining my willpower and morning time?

Chores. Getting the kids ready for school, firing up the moka pot, setting the off-brand roomba, folding the overnight-dried clothes, cooking breakfast, doing the dishes, cleaning the toilets. All part of my morning routine. It might benefit from some automation.

Last month I got that machine our elders call "wasteful" and "useless crap lazy entitled Americans invented because they feel oh-so-insulted for simply doing something by hand like everyone always did" - a "dish-washer".
Heh, I remember how hard was to convince my mother-in-law that an remote-controled electric garage door would not make she look like an spoiled brat.
Still to early to call, but I think that the dishwasher just saved me about 25 mins every morning. It might be enough to save willpower for me to do more exercise.

This is all so reflective of all data analytics cases really are out in the wild - the analytics phase seems so small compared to the gathering and practical problem-solving all around. And yet d.a. is what tells you that you are doing the wrong thing all along. Or on what you should work next.

Ok, first rant, about my struggles getting reliable internet over the past 6 years. It's not too interesting of a topic, but here we go:

I'm living in a more rural part of Germany and internet here is shit. I pay more than 50 bucks a month for 700kb/s downstream (let's just not talk about upstream...), which is meh by itself but it gets worse. Before this I had roughly 230kb/s downstream using DSL. My provider came out with a new oh-so-fucking-fancy solution for giving people faster internet without upgrading their lame ass fucking backbone and POS infrastructure from 70 years ago: they sell you hybrid internet which combines your shit DSL and an LTE connection using TCP Multicast. Not only do I get only 6 of my promised (and payed for) 50 Mbit, no, It's also a fucking piece of nonworking shit!!!

Let me illustrate:
You constantly have problems with web content (or any remote content) not loading because the host server does not support TCP Multicast. It either refuses connection altogether or it takes about 30-50 seconds to establish a connection. Think about your live when it takes two or three fucking minutes to load 5 YouTube thumbnails or load new tweets at the bottom of the Twitter page! Also, you never know if you a) have an error in your implementation of a new API or if b) the remote host doesn't support TCPMC (there's never an error for that! Fuck you!), your SSH sessions ALWAYS drop in the most inopportune fucking moments because the LTE thing lost connection, you always have to turn on a VPN if you want to visit specific websites (for example your school's website) and so on....

Oh and also, my provider started throttling specific services again these days with Netflix and YouTube struggling to display 240p, fucking 240p video without buffering when I get 600kbit down on steam (ofc the steam download is paused when watching videos). When using a VPN, YouTube 720p and Netflix HD work like a charm again. Fucking Telekom bastards

Then there is the problem with VPNs. The good thing about them is that they solve all the TCP Multicast problems. Yay. Now for the bad things:
First of all, as soon as I use a VPN, access times to remote go up by like fucking 500%. A fucking DNS lookup takes 8-15 seconds!!! The bandwidth is there but it takes forever.. because reasons I guess. Then the speed drops to DSL speeds after a while because the router turns off my LTE connection when it is unused and it does not detect VPN traffic as traffic (again because... Reasons?) And also, the VPN just dies after an hour and you have to manually reconnect (with every VPN provider so far)

And as if that wasn't enough, now the lan is dying on me, too, with the router (the fucking expensive hybrid piece of shit, 230 bucks..) not providing DHCP service anymore or completely refusing all wifi connections or randomly dropping 5Ghz devices, or.....

You get the point.

The worst thing is, they recently layed down 400mbit fiber in my neighborhood. Guess where the FUCKING PIECE OF SHIT CABLE ENDS??? YEAH, RIGHT IN FRONT OF MY NEIGHBORS HOUSE. STREET NUMBER 19 IS SERVED WITH 400MBIT AND MY HOME, THE 20, IS NOT IN THEIR FUCKING SERVICE REGION. Even though there is a fucking cable with the cable companies name on it on my property, even leading up to my house! They still refuse to acknowledge it! FUCK YOU!!!!

Well anyways thanks for reading. Any of you got the same problems? :/

Joined a startup which does webscraping. I never knew that webscraping can be so much monotonous. I feel like I am doing a damn support job. Apart from that websites keep blocking the scrapers, and that is another thing to be fixed. jesus christ, non devs keep asking for ETA about how long would it take to complete a certain task. Thanks to remote work, I have been burnt out every day, and have been working for 14+ hours everyday!!!!! God help me!

(pseudorant)
Any ideas on how to end with computer scams (fake Microsoft support calls, money flips and the other gazillion)?
I'm really tired of this. A$$#les abusing unsuspecting people, abusing our elders, shielded behind a remote control session.
I know that this is very I.T. I'm just appealing to the extremely powerful distributed knowledge of all SUPERB people in devRant.
Thanks and hope that this was not tl;dr

I build my friend's pc
He didn't had windows
The site where we bought the oem license was messed up
and yes... I had to use teamviewer to disable his adblocker...
Oh, and 12 hours later to activate windows...
And yes, it was me spending 10 minutes on the phone to acivate his windows key since we got a already used license...
Adding it up, including the whatsapp remote support, If I would st art charing I would get rich...

At my previous job I was working with cliets as a support for our application. One client had problem printing invoice so they caled. Was web application so invoice was first converted to PDF then you would print it.
I ask client if they have Abobe Reader installed. Her response was some thing like that: " I don't know what are you saying. Its is like you are talking chines."
I asked for remote access, fix problem.

Still don't know how they managed to use application.

Worst mistake I have made is accidentally wiping a database table by messing up a SQL script. This was caught after it had been deployed to around 30 customer sites, most of which had no technical staff on site, and we didn't have remote access to. I bought our support team cookies for fixing that one.

So I’m in a bit of a pickle.
I’ve become involved with a pretty fast paced group project. We’ve got 9 weeks to write up a mock PDR and all of the communication is done through Discord and teleconferences. As of last week an issue came up where one of the teammates (Black) felt accused by Red of being called authoritative and feels disrespected by the following message: “I don't know if I'm picking up on it correctly, but it feels like you want to control every situation. I feel like you're trying to take on a part of everyone's role so that you also need more people a part of each sub category. I think whatever happened is done whether we did turn it in late or not, I don't think we need to pressure others to do more that is needed. Also, Project Manager's dad passed. Not to make it an excuse, but I think it should be taken into consideration. Also, we didn't even verify all the positions til the meeting we had. So even still, we would have had to turn it in late since there were so many arrangements
If you don't trust your other members to do their job without having to be supervised, it can be counterintuitive to the whole teamwork aspect.” This message was sent after we missed a deadline to submit a team organization chart and Black team member insisted on becoming a third Assistant Project manager while making it seem as the other 2 APM’s were incompetent at their job.
Although I agree that it is difficult to communicate all of your emotions through written messages, I still think that taking your tone into consideration is crucial when working remotely. Am I wrong? Is there a better way to work with this team member? It’s still very early on in the project and this is the first time I’m working on a project with others with very little face to face communication. Typically when similar issues became present in other group projects, we would all sit down and discuss it and try to reach an agreement (or at least an understanding of where everyone is come from). Any advice is seriously appreciated.

At work we've been having problems with printers... Like anyone that has to deal with printers.

They kept disappearing and reappearing for users on every log on.

We got a support contact with Microsoft because it was group policy doing it.

Their final solution (after weeks of remote sessions and long phone calls) is to install pstools on every machine, and run about 7 commands as the system user to delete and then re add registry keys.

ON EVERY LOG ON AND LOG OFF. WTF...

This is an educational institution where "computer hacking" is taught... It's not gonna take long before someone realises that pstools is installed...

Fuckin McAfee tried installing it and asks me for a restart. After that the application fails to open up a process is clearly running in the background however nothing to show.
Tried the have you turned it off and on again procedure atleast 5 times but nothing.
Finally tried contacting McAfee support. Asks me to give them remote access via their application. The link stayed there like a dummy. Clicking it opened nothing. After the chat got disconnected 3 times.
Then when i try reinstalling it it says we are in the middle of an installation and we'll open that up. It opens a fuckin take a tour box and ypu can fuckin click anywhere and everywhere on the window but it stays there sitting, waiting, watching

Fuckin intel and fuckin McAfee get your shit together

!rant

So, when I was young, I wanted to be a freelancing nomad. You know, live the live, work remote and travel.

But I didn't have the bones to pursue that. After 10 years of struggling as a normal "programmer", I did a little of everything. I did normal boring "erp maintenance" in C#, Oracle and some legacy stuff called Visual WEB GUI , which was fun, but required a full 9,5 hours work day, 8:00 am to 6:30pm, and the bosses where squares, and I was young and wanted to try something out of the corporate world.

Then I did some work for a newly funded consulting company that used python, Django, and postgresql, but the bosses promised a lot and delivered none, (I was supposed to work backend and have frontend support, which I did not have, and that hurt my productivity and bosses instead of looking at what they promised but did not deliver, they just discounted my salary 3 months in a row, so Bye bye MFs!!

Then I did some remote work for some guys, that, I managed to sustain for a whole year, the pay was good, the stack was simple, just node.js and pug templates, that gig was good, but communication with the bosses was hard, and eventually things started to get hard for them and me, and we had to say farewell to each other, I miss those guys. This is the only time I remember having fun working, I could work whenever I wanted, I only had to reach the weekly goals, and then my time was mine, I could work from home in the odd hours, or rent a chair in a co working space if I wanted to socialize.

Then fate got me one big gig with a multinational company, and I could hire some people, but I delegated too much and was asking too little of myself, and that project eventually died because I did not know how to negotiate.

So, I quit the whole entrepreneur idea, and got a public job at my University, I was a public employee with all the perks, but none of the fun, I just had to clock-in, work, and clock-out. That experience led me to discover a lot of myself, I worked as a public employee for a year and a half, and in that time, I discovered more about myself than what I learnt in 27 years of previous life experience.

Then, I grew bored of that life, and wanted some action, and I found more than enough fun in a VC funded startup ran by young narcissists that did not have a clue of what they were doing, I helped them organize themselves into "closing stuff", you know, finish the things you say you have finished. Just to give you an idea of what it was like before I got there, the were working for 3 months already on this project, they had on paper 50% of the system done and working, when I tried to use the app, I couldn't even sign-up without hacking some database commands, (this was supposedly done). So I spent a month there teaching these guys how to finish stuff, they got, Sign Up, (their sign up was a mess, it is one of those KYC rich things, that financial apps have), Login, and some core functionality working in a month, while in the previous 4 months they only did parallel work, writing endpoints that were not tried, and an app that did not communicate with the backend. But the bosses weren't happy with me, because I told them time and time again that we were not going to reach the goal they needed to reach to keep receiving funds from the investors, and I had to quit before it became a mayhem of toxic employer/employee relationship.

So now I decided to re-engage with life, I have funds to survive about a month and half, I have a good line of credit in case I need some more funds, and the time of the world.

So wish me luck!!! And I'll be posting often, because I would like opinions, hear from people with similar life experiences and share anecdotes.

Next post, it's going to be about how I discovered taskwarrior, and how implemented my first weekend following some of the aspects of GTD to do all my housekeeping chores, because, I think that organizing myself will be key to survive as a freelancer nomad.

Given a competitive multiplayer simulator game where you can program your own flight computer, what programming model would you like it to support?

- in-game programming with a DSL which can have artificial resource limits to regulate the extent of automation and can maintain the atmosphere of the game in the process of programming

- in-process Webassembly executor which makes artificial resource limits feasible to the extent that people can't just throw image recognition and AI at every problem, but it loses the atmosphere

- API-based unrestricted remote control

Well we all know about McAfee right
Well today i went to their online support and had a chat with one of their so called technicians. At one point of this so called assistance he asked me for remote control. Then as an employee of a renowned anti virus company he sent me a link to a java applet to be run in google chrome. I mean what the fuck. Didn't they get the note that chrome stopped supporting applets a long way back. Assholes

I have this little problem,

there is no constant electricity In the country where I live, in fact for the past 4 days there was not a single blink.

I enable auto save on my vs code to save me from tears,

now I have a file server with backup batteries and since it's a laptop mobo that was converted to a server, hooking up the battery was a no brainer.

I just saved copies of my files on it and if I edited any of them I'll just overwrite the file. this was only possible if I did this before the power goes out or else I am stuck again.

I decided to try vs code extensions that will save me from all that copy and paste work.

tried ssh, unsupported architecture error, didn't care I just needed ftp or sftp

I tried the simple ftp/sftp extension. worked pretty well. allowed me to connect to the server and add the remote directory to my workspace and with autosave the changes are uploaded immediately which means once power is out I can continue on my mobile phone(I have some android text editors that support ftp).

little problem. I discovered some things just don't work. even if I opened the whole directory, the contents will not be loaded unless I open them up like stylesheets and images and whatnot.

imagine having to open every single damn file before it appears on the browser, very annoying.

I need a solution, I have really tried.

One of my favorite parts of my job is that I’m not allowed to resolve firewall issues myself. IT ops frequently breaks my firewall config, preventing me from resolving any domain names or running dns queries in general even though I still have connectivity. So I call the support number. Remote Desktop icon appears in the corner of my screen.

“Hi I have connectivity but can’t resolve any domain names”
“Have you tried using your browser, maybe they just block pings”
“Well no because I can ping 8.8.8.8, see?”
“Hmm well have you tried from your browser?”
“Yes.”
“Maybe it’s just an issue with ping traffic”
“Well no because I’m not having issues with icmp traffic. I can still ping 8.8.8.8, see?”
“Hmm that’s weird”
*opens network config, renews dhcp lease*
“But I don’t think that’s relat...”
“I know!”
*opens my command prompt, flushes dns cache*
“But if this were a cache issue the requests wouldn’t take so long to tim...”
“I know.”
(Starting to think he doesn’t know)
“I’ll pass this on to the networking guys”
“Thanks”

Third time this has happened. Every time they claim they didn’t change anything and it fixed itself. Obviously this is not the case, because after networking guys “don’t change anything” it starts working again. Every time they talk to me like I have the technical prowess of an HR rep. Like somehow I’m the only software engineer in the world that doesn’t know what the ping command does.

I’m not upset though. They’re just giving me a great excuse to be completely unproductive on a Monday

Incoming rant.

I have 4 years professional experience at a small shop working on a web application for property and liability insurance. The application is ASP.NET with C# as the code-behind. I have a BCS and will finish my MSIS fall 2017. I have no idea why I have the degrees. I know that when I enrolled, it seemed like they would be a nice addition to an otherwise empty resume. I was lucky enough to land my first and only development job during my sophomore year of my undergraduate program. Is this enough experience to land a new job?

I feel like I'm learning nothing at my current job. The specs that come in seem very vague to me. When asked for clarification, there is often push back, and I don't know whether that's because I don't have enough experience to parse what the client means in the two sentence spec I got or if it's because the client does not actually know what they want.

I hate my current job. My productivity is low because I spend more time trying to figure out what the client wants and analyzing an 8 year old system that has 0 documentation. I know some of you will just say, "Suck it up" at this point, but I really want another job. The only thing I like about this job is that it's 100% remote. It also pays $60k a year, so a replacement should be at least that salary.

Most postings I see require professional experience of 5 years or more, and knowledge of other frameworks. I can work on getting knowledge of the other frameworks, but will have no professional experience with them. I don't live in an area with a lot of software development jobs, and the ones I see are for non-IT organizations that want 1 person to run a distributed system from 10 or more locations. A hospital system out here wants to pay $30k a year for a guy to be both software developer for new tools as well as the helpdesk and IT support guy that's on-call for four locations in the county. I made more than that before I got into the development industry, for less work, and would rather leave than settle for something like that.

I've thought about moving to somewhere near San Francisco or San Jose, but I have my daughter to think about. I have joint custody of her, and would have to give that up in order to move out of the county.

I like programming and using it to solve problems. I like designing architectures and how all the components will interface. I like designing and normalizing databases. I like taking part in coding competitions for employers that are well-known (Amazon, Facebook, Uber, Twitch, etc.), even though I often just place middle of the pack. When that happens, I feel like I'm an imposter in this industry.

I think I have the most fun just working on small projects for personal use. My latest is an assistant calculator for the game Transport Fever to figure out cargo throughputs per annum based on the in-game timing information. Past projects have also been small. Ones I could use in a portfolio are a sudoku solver desktop application, PC/Web game in Unity that is a 3D FPS remake of Duck Hunt that allows open world exploration but locks the camera's viewpoint for shooting events, and a building assistant for Rome II: Total War that maps out all the bonuses/perks of user-specified building combinations in provinces so users can record their long term building plans without using all their turns to see the final results.

I seem to be an unproductive, average developer who dabbles in projects here and there.

This is what I want from other Ranters. Just say something. I don't care if it is, "Suck it up and get better." It could be your tips for finding and securing a new position. It could even be empathy, if such a thing exists on the Internet. Whatever you want, just say something that will help get me thinking of what the next steps in my career should be.

You won't believe this fucking bullshit I saw in a site right now.

My mom is trying to setup a something from work and the sysadmin guy asked to download a remote desktop software called "ammyy". As I try to help her download the software in Google Chrome, the site says "Google Chrome or Firefox does not support this download. Use internet explorer to download".

Wtf is this bullshit?!

To make matters worse, that site does not even have HTTPS enabled!

I'm speechless.

you know you made a shitty product when you need remote desktop to do some usefull work. #surface-rt #microsoft.

I got one for free from my previous employment that is nice. oke i got it but i never use it. it is really the worst product every. now no support what so every. @microsoft: hey let us lock them down so it is secure.... fuck that shit just open the bootloader and let mr use that thing propper.

Every single morning I despair. I can’t stand this job.
Why pay very highly and get very skilled people to have them working 4 to a support ticket. Doing the most mundane support tickets you have ever seen in your life (mainly updating client contact details)?
And why have such a rigorous recruitment process to get people’s in in the first place?

The company is pissing money away by working like this and all the new starters like me think it’s complete shit.
But the bosses and anyone who’s been here a while think it’s great. Company still is making loads of money so they don’t even care about it.

I’ve never met senior developers who have never worked on a greenfield project in their entire careers until I came here.

I can’t believe how I got suckered into this (was head hunted).

Does anyone have a feel for the UK contracting market right now?

I’m considering the jump but I think I’d have to be looking for remote only contracts because where I live has few opportunities ‘on-site’. Preferably c# / angular.

Is there much competition for roles or is there a shortage of skills in the contractors?

The thought of going into another permanent role that could be as bad as this genuinely keeps me awake at night.
I’m not sure I can go somewhere and then have it in the hands of managers to decide what projects I’m going to do and what tech it will be on.

At any big company there’s going to be tech debt as well as new work. So becoming perm now feels like it’s 50-50 whether or not a new job will just mean being put into legacy stuff for a couple of years or doing something that is actually good.

I’ve been talking various people about roles in government departments (multiple different departments are hiring) and because priorities change none the gov recruiters can guarantee what the work is that they’re recruiting for actually is.
Just that the the big recruitment push is to bring work previously done by consultancies back in house. Presumably because consultancies have been fleecing them.

Part of my remote work is to have a daily call reporting in on what I have done yesterday and what I am about to today. My colleague calls me for it. She's hired as a tech support and is suddenly assigned to take note and report on my work activities to our boss. Several times, I caught her pretending to know what I'm talking about like with Puppet configurations, Firewall diagnosis packets, ActiveMQ, Regex, etc. Most of the time, I just let it go as its not my job to validate her knowledge on these different but many services. Just do the call, get the report in, carry on. How difficult was that?

Yesterday, our call was left sour because I somehow blew up. I think I've reached my patience with this woman's assumptions to how these services work. Now I feel guilty for yelling at a lady but goddamn she stoopid for fibbing through my ear. Somebody help! What do I do?

If I report to our boss about her technical incompetence (politely), she might get sacked. She's a good tech support as long as she still has her trusty manuals by her, she can fix specific problems. But when it comes to unknown tech to her, she assumed she knew.

If I tell her about her weaknesses, however constructive I can get and as politely as I can get, all the while complimenting something about her, showing her how to improve herself, maybe she'll do better not to ask silly questions like buying a Puppet certificate? At least getting rid of ignorance would definitely help but not sure how she would take it. The worst thing I would imagine is her backfiring and yelling at me and then we ended up fighting.

If I kept quiet and tuck it all into a can, it will eventually implode as we go on.

This is not about her gender. I don't see her as a woman. I see her as a tech support engineer who should know her stuff.

"Ok. I need to gather a bit more information to pinpoint the cause. When you say it is not working, how precisely is it not working? Does the program not open at all? If it does open, is there a specific action that you can do to reliably cause it to fail? Is it not working on only one computer, or is it failing on all computers?"

"When you click the icon it say to call support"

I got in love with an office chair but it is very expensive and I need someone to tell me stuff so I stop feeling insecure about purchasing it.

Best dev experience...a colleague who was my team lead when I joined a company as a "from-scratch" PHP developer, and gave me a ton of tips, assistance, encouragement and praise along the way. And for the bits that were not so good (on my part), he gave me constructive criticism delivered in a friendly and helpful way rather than chew me out.

And when the boss(es) of the company talked shit behind my back in meetings I was not invited to, about things they had no clue about (my performance as a developer)) he defended me and set the record straight.

Later he was demoted from team lead for office politics reasons. But was doing the same job as before, for less pay. Never complained.

His job consisted of, all at once, being the company IT/server/printer guy, first line customer support over phone and remote desktop, .NET and PHP developer, course holder to teach our customers how to use our product, and mentor to me.

Good guy. I'd give him a ++ if I could.

TL;DR I just recently started my apprenticeship, it's horrible so far, I want to quit, but don't know what to do next...

Okay, first of all, hey there! My name is Cave and I haven't been on here for a while, so I hope the majority of you is doing rather okay. I'm programming for 6 years now, have some work experience already, since I used to volunteer for a company for half a year, in which I discovered my love for integrations and stuff. These background information will probably be necessary to understand my agony in full extend.

So, okay, this is about my apprenticeship. Generally speaking, I was expecting to work, and to learn something, gaining experience. So far, it only involved me, reading through horrible code, fixing and replacing stuff for them, I didn't learn a thing yet, and we are already a month in.

When I said the code is horrible, well, it is the worst I have ever seen since I started programming. Little documentation - if any -, everywhere you look there is deprecated code, which may or may not been commented out, often loops or simply methods seem to be foreign for them, as the code is cluttered with copy paste code everywhere and on top of that all, the code is slow as heck, like wtf.

I spent my past month with reading their code, trying to understand what most of this nonsense is for, and then just deleting and rewriting it entirely. My code suddenly is only 5% or their size and about 1000 times faster. Did I mention I am new to this programming language yet? That I have absolutely no experience in that programming language? Because well I am new and don't have any experience, yet, I have little to no struggle doing it better.

Okay, so, imagine, you started programming like 20 years ago, you were able to found your own business, you are getting paid a decent amount of money, sounds alright, right? Here comes the twist: you have been neglecting every advancement made in developing software for the past 20 years, yup, that's what it feels like to work here.

At this point I don't even know, like is this normal? Did git, VSCode and co. spoil me? Am I supposed to use ancient software with ancient programming languages to make my life hell? Is programming supposed to be like this? I have no clue, you tell me, I always thought I was doing stuff right.

Well, this company is not using git, infact, they have every of their project in a single folder and deleting it by accident is not that hard, I almost did once, that was scary. I started out working locally, just copying files, so shit like that won't happen, they told me to work directly in the source. They said it's fine, that's why you can see 20 copies of the folder, in the same folder... Yes, right, whatever.

I work using a remote desktop, the server I work on is Windows server 2008, you want to make icons using gimp? Too bad, Gimp doesn't support windows server 2008, I don't think anything does anymore, at least I haven't found anything, lol.

They asked me to integrate Google Maps into their projects, I thought it is gonna be fun, well, turns out their software uses internet explorer 9.. and Google maps api does not support internet explorer 9... I ended up somehow installing CEF3 on that shit and wrote an API for it in JS. Writing the API was actually kind of fun, but integrating it in their software sucked and they told me I will never integrate stuff ever again, since they usually don't do that. I mean, they don't have a Backend as far as I can tell, it looks like stuff directly connects with their database, so I believe them, but you know... I love integrating stuff..

So at this point you might be thinking, then why don't you just quit? Well I would, definitely. I'm lucky that till December I can quit without prior notice, just need a resignation as far as I can tell, but when I quit, what do I do next? Like, I volunteered for a company for half a year and I'd argue I did a good job, but with this apprenticeship it only adds up to about 7 months of actual work experience. Would anybody hire somebody with this much actual work experience? I also consider doing freelancing, making a living out of just integrating stuff, but would people pay for that? And then again, would they hire somebody with this much experience? I don't want to quit without a plan on what to do next, but I have no clue.

Am I just spoiled, is programming really just like that, using ancient tools and stuff? Let me know. Advice is welcomed as well, because I'm at a loss. Thanks for reading.

I've been working for over a year now in this remote job as a sysadmin for a local client. I personally find this job quite intimidating at first with all of the infrastructure and all of its many microservices running in high availability set up. I enjoyed learning everything about them and why it's been set up this way, which gives me ideas if I were to build my own app (not competing with my current employer, of course).

But now I don't feel comfortable managing this beast in its many environments.

From time to time, I would hear from my old colleagues at my old sucky company for help in their work and that they know I'm an expert in. I help and it makes me feel good.

Now I'm at a career dilemma. I don't want to lose my current job because I feel "uncomfortable" with managing and administrating the tech holding the whole infrastructure. And I don't wanna go back to my old job with the sucky pay and the feel of being unchallenged. And if I try to find another job, I might be as lucky as I do now, especially good difficult it is for me to find a remote job to begin with.

Objectively, I just need to clear off my debts (at this rate, in 4 years), and have a side income to support my family. But I don't think I can follow through on that plan. Should I look for a new job or do better with the current job that I have now?

So as a personal project for work I decided to start data logging facility variables, it's something that we might need to pickup at some point in the future so decided to take the initiative since I'm the new guy.
I setup some basic current loop sensors are things like gas line pressures for bulk nitrogen and compressed air but decided to go with a more advanced system for logging the temperature and humidity in the labs. These sensors come with 'software' it's a web site you host internally. Cool so I just need to build a simple web server to run these PoE sensors. No big deal right, it's just an IIS service. Months after ordering Server 2019 though SSC I get 4 activation codes 2 MAK and 2 KMS. I won the lottery now i just have to download the server 2019 retail ISO and... Won't take the keys. Back to purchasing, "oh I can download that for you, what key is yours". Um... I dunno you sent me 4 Can I just get the link, "well you have to have a login". Ok what building are you in I'll drive over with a USB key (hoping there on the same campus), "the download keeps stopping, I'll contact the IT service in your building". a week later I get an install ISO and still no one knows that key is mine. Local IT service suggests it's probably a MAK key since I originally got a quote for a retail copy and we don't run a KMS server on the network I'm using for testing. We'll doesn't windows reject all 4 keys then proceed to register with a non-existent KMS server on the network I'm using for testing. Great so now this server that is supposed to connected to a private network for the sensors and use the second NIC for an internet connection has to be connected to the old network that I'm using for testing because that's where the KMS server seems to be. Ok no big deal the old network has internet except the powers that be want to migrate everything to the new more secure network but I still need to be connected to the KMS server because they sent me the wrong key. So I'm up to three network cards and some of my basic sensors are running on yet another network and I want to migrate the management software to this hardware to have all my data logging in one system. I had to label the Ethernet ports so I could hand over the hardware for certification and security scans.

So at this point I have my system running with a couple sensors setup with static IP's because I haven't had time to setup the DNS for the private network the sensors run on. Local IT goes to install McAfee and can't because it isn't compatible with anything after 1809 or later, I get a message back that " we only support up to 1709" I point out that it's server 2019, "Oh yeah, let me ask about that" a bunch of back and forth ensues and finally Local IT get's a version of McAfee that will install, runs security scan again i get a message back. " There are two high risk issues on your server", my blood pressure is getting high as well. The risks there looking at McAfee versions are out of date and windows Defender is disabled (because of McAfee).

There's a low risk issue as well, something relating to the DNS service I didn't fully setup. I tell local IT just disable it for now, then think we'll heck I'll remote in and do it. Nope can't remote into my server, oh they renamed it well that's lot going to stay that way but whatever oh here's the IP they assigned it, nope cant remote in no privileges. Ok so I run up three flights of stairs to local IT before they leave for the day log into my server yup RDP is enabled, odd but whatever let's delete the DNS role for now, nope you don't have admin privileges. Now I'm really getting displeased, I can;t have admin privileges on the network you want me to use to support the service on a system you can't support and I'm supposed to believe you can migrate the life safety systems you want us to move. I'm using my system to prove that the 2FA system works, at this rate I'm going to have 2FA access to a completely worthless broken system in a few years. good thing I rebuilt the whole server in a VM I'm planning to deploy before I get the official one back. I'm skipping a lot of the ridiculous back and forth conversations because the more I think about it the more irritated I get.

I got my first developer job three years ago. I’ve always had a great eye for detail, and getting things done while following best practices. I learned that a few years ago from typography, which I think is a fascinating subject, which has a lot of shared ideas with software development.

In my first job, I immediately took a lot more responsibility than what I was assigned to. This job was as a React Developer, but I quickly got into backend development and set up kubernetes clusters, CI/CD.

Looking back, this was to me quite an achievement, considering I had never done anything even remotely close to it.

I did however, work my ass off. 18 hours work days without telling my boss, so only getting paid for 8. Plus I worked weekends.

I did love it. After a while, I got promotes to Senior Developer, and got responsibility for everything technical. I tried asking for help, but everybody else was either a student, or working purely front-end or app-development. Meanwhile, I was Devops, API-design, backend, Ci/CD, handling remote installations (all our customers are Airgapped), customer support, front-end and occasionally app-development when the app-developers could not handle their shit. Basically, I was the goto-guy for every problem, every feature, every fix. I don’t say this to brag.

I recently quit my job, started working as a consultant, because I almost doubled my pay. However the new job is boring as shit. I’m now an overpaid React Developer. And I really hate React. Not because it is shit, but simply because it is boring.

I’m thinking of going back to my old job. It was a lot of work, but it was really interesting. However, after I quit, they have changed their whole stack. No more Golang, Containers, Kubernetes, webRTC and other fun new technologies. Now, it is just plain, PHP without any dependecies. It is both boring, and idiotic. So I’m thinking of just quitting. Either doing some personal projects like game-development. I dont know.