My mentor/guider at my last internship.

He was great at guiding, only 1-2 years older than me, brought criticism in a constructive way (only had a very tiny thing once in half a year though) and although they were forced to use windows in a few production environments, when it came to handling very sensitive data and they asked me for an opinion before him and I answered that closed source software wasn't a good idea and they'd all go against me, this guy quit his nice-guy mode and went straight to dead-serious backing me up.
I remember a specific occurrence:
Programmers in room (under him technically): so linuxxx, why not just use windows servers for this data storage?
Me: because it's closed source, you know why I'd say that that's bad for handling sensitive data
Programmers: oh come on not that again...
Me: no but really look at it from my si.....
Programmers: no stop it. You're only an intern, don't act like you know a lot about thi....
Mentor: no you shut the fuck up. We. Are. Not. Using. Proprietary. Bullshit. For. Storing. Sensitive. Data.
Linuxxx seems to know a lot more about security and privacy than you guys so you fucking listen to what he has to say.
Windows is out of the fucking question here, am I clear?

Yeah that felt awesome.

Also that time when a mysql db in prod went bad and they didn't really know what to do. Didn't have much experience but knew how to run a repair.
He called me in and asked me to have a look.
Me: *fixed it in a few minutes* so how many visitors does this thing get, few hundred a day?
Him: few million.
Me: 😵 I'm only an intern! Why did you let me access this?!
Him: because you're the one with the most Linux knowledge here and I trust you to fix it or give a shout when you simply can't.

Lastly he asked me to help out with iptables rules. I wasn't of much help but it was fun to sit there debugging iptables shit with two seniors 😊

He always gave good feedback, knew my qualities and put them to good use and kept my motivation high.

Awesome guy!

I work at a small retail store and we have quite a few regular customers who know I'm studying computer science because I'm always coding at work on my laptop.

One lady who comes in quite often and is very sweet asked me if I would take a look at her phone. She said she bought it and paid the owner of a phone repair store to set it up for her, but was felt like he did something weird to it. I told her I wasn't an expert but would look at it.

Oh my god. This guy set up her phone connected to his own personal icloud account. All of his music was on there. All of his contacts were on there. All of his pictures were on there. Even nude pictures of multiple people that this lady said she definitely does not know. I tell her this is very very wrong and no one in their right mind should've set her phone up this way.

I automatically think to factory reset. I'm unfamiliar with iPhone, as the last time I used one was an iPhone4 many years ago. I was unaware that apple applies an authentication lock when the phone is reset.
The authentication is set up underneath yet ANOTHER email address that belongs to this guy, as this lady promised me she has no knowledge of any email address similar to the one listed, nor does she have access to it.

I tell her to call the guy and ask for her money back and to unlock her phone so that she can reset it herself.

He claims that he cannot accept refunds if a factory reset has been performed.

Uhm, I am calling SOOOOO much bullshit. There should be absolutely no reason why the owner of the phone cannot factory reset it. The owner should be able to do ANYTHING she wants with it, without being locked out of it because some creep at a repair store did NOT DO HIS JOB CORRECTLY AND HE KNOWS IT. Why else would he claim he can't refund if it's been reset, because he KNOWS she got locked out.

So long story short I talked on the phone with him and cussed him out telling him he was wrong for taking advantage of someone who doesn't know much about technology and that he was invading privacy and violating her security and that i would report him if he didn't fully refund her and unlock her phone.

He gave her all of her money back, unlocked the phone (which she is deciding to sell because she got so scared by this), and I'm still filing a complaint against this man and his store. Who knows how many more clueless people he did this too. Fucking scumbag.

!!rant
!!ANGER

Micromanager: "Hey, Root!

Since you're back, and still not feeling well, we have an easy ticket for you: Rewrite the slack integration gem! Oh, you don't have to re-implement all of it, just make sure it all works the same way it does now. That bitch you worked with once over a year ago who kept throwing you under the bus to management and stealing credit for your work? Yeah, she wrote the original code like four years ago. It's perfect, so don't touch it. but she can fill you in on all the details you need and get you up to speed on how to test it.

But yep! It should be simple. and I just knew you would love this ticket, so I saved it just for you. Nice and quick, too, to get you an easy win.

You know, since you have to repair your reputation with product. and management. and the execs. and the rest of the team. and me. Yeah, product doesn't trust you so they don't want to give you any tickets. They just can't trust you to get them out and have them work. So you have a lot of hard work to do."

Spoiler: The bus-thrower wasn't much help. (Surprise.)
Spoiler: The ticket was already in my backlog -- one of a grand total of two tickets.
Spoiler: I don't find the ticket fun. Maybe if I was to write the entire implementation with a nice DSL? but no, "don't touch the perfect code." Fuck you.
Spoiler: It isn't going to be nice or quick. But, she (micromanager) is looking to lose me, so that really is an easy win. for her.

And. just. argh. fuck you. i've been exhausted and dying for well over a year, but you've kept ignoring that (and still are, despite me providing goddamn legal forms from fucking doctors stating it in plain fucking english, which you also fucking ignore), and you just keep piling on the work and demanding the ridiculous of me despite it. Yeah I can pull it off sometimes. No, I really shouldn't, and I'm surprised I can. (also, "Time off? What, and lower your productivity even more? ____ doesn't even take vacations. And how are you doing on that ticket?") And no, none of my tickets have ever had any fucking problems. Not even when there are upstream service outages. Not. a. single. fucking. one. Ever. And the only things I've ever missed were things that bloody product never put in the fucking ticket, so fuck you with your "repair your reputation" bullshit.

god, i fuckiNG HATE THESESTUPOID ANWETLJAF SAJEWTKW BITCHFACEDUCKFUCKERS

Why the FUCK am I still fucking working here?
Right, because I've been burned out and dying so much I can't pass a fucking interview so I can fucking leave.

jasdkl;fk

ugh. Anyway. If you ever find yourself starting work at a Cali fintech company whose internal mascot is a very fine duck? Just run. I absolutely guarantee you will be miserable.

I had been a "hobby" programmer for well over a decade, with my primary career being in repair or a "technician". I had taught myself dozens of languages because it was fun, but never really accomplished much.

I was laid off from my job as a technician and I found myself listless and without purpose. I started doing development again on random things to pass the time and I ended up volunteering as a developer for a game I had played for years.

At the same time I had an uncle who encouraged me to consider software as a career. These two things gave me the confidence to apply for a local software job I saw on Indeed.

They called me pretty quickly, and I was brutally honest. "No, I don't have a degree. I'm self-taught. I have no professional experience really."

I got a proficiency exam anyway and I took it - apparently doing well enough on it that the CTO called me a week later. We had a long talk and I finally asked him why he called me.

He told me that while a degree means something, the passion to learn this job means more to him. It was a month before I was offered the position, and I graciously accepted it.

We had a call about my compensation before starting. It was rather low, but we both agreed that my skill level was quite an unknown.

A year later and my pay was bumped up a sizable amount. My skills are defined now and growing rapidly as new challenges are sent my way. I went from a naive hobbyist to a professional in a short period of time.

I realized that I was always a professional. I had a desire to learn and a desire to do things the right way. I may not have known what to call things. I didn't know some of the design patterns I had used over the years were standards that had names and meaning.

I basically work two jobs now. My full-time job and also on the game that helped propel my career forward and gave me the confidence to reach for it.

As for my hobby? I turned to electronics and the maker community. It's a nice marriage with my programming skill set, and I never knew how rewarding a blinking LED would be. :)

Disclaimer: I have a strong hate towards apple for multiple reasons and this will only be temporary. (thank God for that)

My oneplus one is battery dead and the power button quit as well. Repair costs would be as expensive as buying a new phone (200-300 price range) so searching for a new one.

But, I need a temporary phone in the mean time.
A phone with googled-android is absolutely a no-go. I used to do that sometimes but those were wrong decisions.

So, for the sake of trying, I'm going for a second hand iPhone.
Will be testing how it works for me (never been able to form an opinion on it since iOS 4.2 (iPod touch)) and will also be searching my ass off for a smartphone which supports lineage/rooting (TIPS BETWEEN ABOVES PRICE RANGE ARE VERY WELCOME) because I'm fucking hell not planning on using that (the iPhone) fucker any longer than a month.
Even if I love it over android (highly doubt that), I won't continue using it for very specific reasons.

Wish me luck 😅

I hate being a fucking tech support dude. Everyone thinks it is my job to fix their device. Some girl asked me to replace her iPhone 6 plus screen a few days ago. I reluctantly said yes. I bought a screen. And I started the process. I opened the box for the new screen and it was just the screen with no digitizer. That was completely my fault. I was an idiot. I immediately buy the correct one on amazon and tell the girl, I'm sorry you won't have a phone for two days. As soon as the new package comes in, I will do the repair.
3 Days Later: Today.
Her: Has it come in yet?
Me: No, I'm going to call Amazon
Amazon: We're sorry, the thing you asked for was out of stock, you'll have to buy it again.
He was very nice, and he gave me free shipping, but this was not my fault!
Her: I have to wait 2 more days? That's like a whole week without a phone!
I had to do this for free and pay $40 for the new part. I am never telling anyone I am a developer again. I feel so fucking bad, and she's mad. And I can't do anything about it.

This morning there was this window cleaner again, that actually made me remember a rant from the old box - my previous account. Repost of that coming in an hour or so :3

Turns out that he came in the morning, and I completely forgot about it. The only appointment that I had today got canceled so I was like, eh fuck it. There's been this family event yesterday that made me so fucking tired... I'll just stay in bed for a little while longer.

Apparently that window cleaner ringed my bell multiple times, haven't heard him do it but anyway.. he and the cleaning lady had the genius idea to ask my landlord whether they can just barge in my home. Way to start the day, isn't it? I thought there were burglars.

In my bathrobe and visibly pissed off (I am NOT a morning person!), I let him do the window cleaning and waited for them to get the fuck out already. Then that cleaning lady, the fucking bitch that called my landlord to break into my home without MY prior permission!!! While the window cleaner was doing his work, she proceeds to ask me this.

Cleaning lady: "I had this technical issue earlier, and since you are good with phones I thought I'd ask you."
Me (thinking): oh, here it comes.. *rolling eyes*
M: "What's the issue?"
CL: "Well my stepson has an iPhone, which he broke and we brought it to a smartphone repair shop. They repaired it twice but an hour after receipt of the fixed phone, it breaks again."
M (t): You went wrong at iPhone, and you went wrong at visiting that incompetent mofo "teknishan" twice.
M: "Well I have no experience whatsoever with iPhones, but continue."
CL: "Well, he replaced the motherboard, and some pin at the bottom.."
M (t): The fucking motherboard of all things. The whole fucking motherboard?! The last thing that I'd look at, he just replaces like that?! Fucking piece of shit. That's even worse than Apple stores. And what's up with that goddamn pin? CAN'T YOU POSSIBLY BE A BIT MORE SPECIFIC?!
M: "Given only this information, I have no idea what's wrong with it."
CL: "But you are good with these things, aren't you?!"
M: "I disassemble my own broken phones, and dick around with their motherboards. That, while I'm fully aware that in the process I can break it beyond repair. That does not make me an expert on every phone out there."
CL: …

Well what did you even expect, fucking bitch. You barge into my home, don't even have the dignity to leave for me to be able to shower and dress myself, and then you go ask shit like that? Go suck my fucking cock, and shove that iPaperweight down your ass!! How about that?!

Friends of mine have a new flat.

It's a nice flat. Cheap. Noone wanted it. 100 square meters.

Reason noone wanted it...

Previous owners were bastards from hell.

Really. Every motherfucking room needed to be completely renovated by the owner.

Door frames were made of wood, nice and old - at least the part that was left of them. Splinters, scratch marks, partially broken out of the wall.

2 windows needed to be fully replaced. Rest of the windows needed to be bleached, PET abrasive cleaning solution and the frames needed repair with resin as they drilled into the frames. Then treatment with sealant of course.

Yes. There was no other solution. After bleaching you recognized the windows were white. Before... Let's not talk about it.

The previous owners even managed to destroy the bathtub.

The kitchen tiles... Fat cleaner. Bleaching. Abrasion. Polishing.

Soooo.

Day of moving.

The apartment is in the 6th floor / level.

Cran / lift was ordered.

16 people wanted to come.

7 people came.

2 including myself couldn't lift heavy stuff nor walk the stairs due to health issues.

Crane broke after first try.

Today. I want to murder the previous owners. After torture and crucification.

I'm feeling levels of pain I couldn't Imagine before.

Only hate and beer let's me keep my shit together.

I REALLY didn't think after renovating and cleaning the flat for my friends in the last several weeks that it could get worse.

Boy. I was wrong.

Thanks for letting me vent here. I really feel devastated currently -.-

And I need to help them tomorrow, too.

Bikini Atoll, tchernobyl and every other atom bomb desaster Zone combined looks better than the chaos in their flat.

Everyone who could lift shoved everything inside.

I solo carried everything that wasn't too large in the room and then, as every room looked like desaster, completely managed the kitchen (cleaning, unpacking, trash, placing everything where it belongs and so on) :( :(

So my mom says her printer isn't working anymore. I sit and battle with drivers and mysteriously missing virtual usb ports for two hours, give up, we decide to buy a new printer.

Next day she says her scanner isn't working either.

It's only then that I notice her USB hub cable is unplugged.. aargh.

I learned recently that you can inject SQL lines in some fields like Passwords or usernames on some websites. (Hacky hacky)

At work there is this intra website that is used to manage the parts of the radios and computers we repair.
Each piece has a specific number, and there is a tree with every pieces for each radio/computer.

When we get to repair one, we gotta change the pieces virtualy on the website. Sadly sometimes, the virtual pieces aren't marked like they followed the whole Radio from the place they come to the place we repair (we need it to replace the piece). People are just not doing their job, so we have to send emails and call for them do it so we can repair it. (This is already fucked up.)

Today, I had to replace a piece, but it was marked like it's not there. I called the guy, and it seems like he is on a vacation for weeks. My superior was super annoyed due to the urge of this task.

Guess who managed to change the _mainlocation_ of the _piece_ in the _radiopieces_ table. (Not actual names, you malicious cunt)

I spent 3 hours looking for the name of the fields and table. I don't know how many times I had to refresh the dam page to see I failed once again.
Hopefully I didn't have to guess all of them. Also the joy when I realised I succeed !!!

No one bats a eyes, and I'm here, feeling infinitely superior, as I might get punished for wanting to do my job.
I know it's basic moves to some of you, but dam it felt good.

Conclusion: Do what you have to, specially when it takes 5 minutes and people need it.

I'm really not sure. When I was 7-8 years old, I liked to view source in IE, then I somehow managed to use Javascript in the browser. First only some dumb opening of windows. And I liked Batch, so I made some files for copying, backup and stuff.

Then I got to PHP during the years from some online tutorial about making dynamic websites. My website was more static than stone, but yeah, I did page loading with PHP! Awful experience anyway, because I had to install Xampp, get it work and other stuff. 11 years old or so. (and I used Xampp only as a fileserver between laptop and desktop later, because.. PHP4... just no.)

As 12 years old or so I experienced my first World of Warcraft (vanilla) on a custom server in an internet cafe and I thought it's a singleplayer game. When I found out that no, I googled how to make my own server (hated multiplayer back then and loved good games with huge storylines). Failed miserably with ManGOS, got something to work with ArcEMU. There I learned some C++ basic stuff, which I hoped would helped me to fix some bugs. When I opened the code I was like: "Suuure." and left it like that. I learned what a MySQL database is, broke it like four times when I forgot WHERE and still rather played with websites i.e. html, css, js and optionally php when I wanted to repair a webpage for the server. With a friend we managed to get the server work via Hamachi, was fun, the server died too soon. Then I got ManGOS to work, but there wasn't really any interest to make a server anymore, just singleplayer for the lore. (big warcraft fan, don't kick me :D )

I think it was when I was 13y.o. I went to Delphi/Pascal course, which I liked a lot from the beginning, even managed to use my code on old Knoppix via Lazarus(Pascal). At this age I really liked thoae Flash games which were still common to see everywhere. So I downloaded .swfs, opened and tried to understand it. Managed to pull some stuff from it and rewrite in Pascal. Nope, never again that crap.

About the same time I got to Flash files I discovered Java. It was kind of popular back then, so I thought let's give it a try. I liked Flash more. Seriously. I've never seen so much repetitiveness and stupid styling of a code. I had either IDE for compiling C++ or Pascal or notepad! You think I wanted my code kicked all over the place in multiple folders and files? No.

So back to Pascal. I made some apps for my old hobby, was quite satisfied with the result (quiz like app), but it still wasn't the thing. And I really thought I'd like to study CS.

I started to love PHP because of phpBB forums I worked on as 15 y.o. I guess. At the same time I think there was an optional subject at school, again with Pascal. I hated the subject, teacher spoke some kind of gibberish I didn't really understand back then at all and now I find it only as a really stupid explanation of loops and strings.

So I started to hate Pascal subject, but not really the lang itself. Still I wanted something simpler and more portable. Then I got to Python as hm, 17y.o. I think and at the same time to C++ with DevC++. That was time when I was still deciding which lang to choose as my main one (still playing with website, database and js).

Then I decided that learning language from some teacher in a class seriously pisses me off and I don't want to experience it again. I choose Python, but still made some little scripts in C++, which is funny, because Python was considered only as a scripting lang back then.

I haven't really find a cross-platform framework for C++, which would: a) be easy to install b) not require VisualStudio PayForMe 20xy c) have nice license if I managed to make something nice and distribute it. I found Unity3D though, so I played with Blender for models, Audacity for music and C# for code. Only beautiful memories with Unity. I still haven't thought I'm a programmer back then.

For Python however I found Kivy and I was playing with it on a phone for about a year. Still I haven't really know what to do back then, so I thought... I like math, numbers, coding, but I want to avoid studying physics. Economics here I go!

Now I'm in my third year at Uni, should be writing thesis, study hard and what I do? Code like never before, contribute, work on a 3D tutorial and play with Blender. Still I don't really think about myself as a programmer, rather hobby-coder.

So, to answer the question: how did I learn to program? Bashing to shit until it behaved like I desired i.e. try-fail learning. I wouldn't choose a different path.

A certain person here on devRant was annoyed about my phone being named “Beyond”, seeing a screenshot of my settings.

What they said: “the name, beyond, reeks pretentiousness and arrogance, you say you’re better than other people”

What really happened: during one of my manic episodes, I discovered the band named Death Grips. Their music resonated with me and helped me to cope with my derealization. In one of their songs, I misheard lyrics, and heard the word “Veyon” that was never there in the first place. Upon my inner voice pronouncing it, as it usually happens to me, a brand-new universe appeared before me, where Veyon was a name of a megacorporation that exists in a shaky spacetime plane somewhere in India. If you want to go there, three outcomes are possible: you can actually come to their building that appears to be normal, with people working inside you can talk to, and no signs of trouble in sight. Or, you can try to walk to their building, but you will never reach it. GPS will show you slowing down gradually as you get closer, but to you, it would look like you’re just walking with your regular speed, as if nothing happened. Like a function trying to reach its asymptote, you’ll never come to your destination. The third outcome is by far the most interesting one. You will reach the building, but it will be abandoned, with doors scattered on the floors randomly, some of them will disappear after you walk in, rendering you missing in this universe. Oh, and floors are guarded by robots and turrets, and they are made by Grumman, the military aviation manufacturer. Yes, Grumman, not Northrop Grumman. This building in the third outcome originates from the spacetime plane where Northrop and Grumman never merged.

The whole thing raced through my mind in a millisecond. I liked it and decided to squat the name, but it was already taken by Veyon open source software (Virtual Eye On Networks).

In some time, I bought a new phone second-hand, and named it Veyon. The next day, I took it to shower with me. It turned out that the seller lied to me about it never being fixed. It was, and in the process its water resistance was compromised. So, this phone was damaged beyond repair the next day I bought it.

The same day, I went and bought the same phone model, but brand new, and in black, as I originally wanted. I was grateful for this opportunity that helped me escape the situation where I would've been using the phone of the colour I disliked just because I cheapen out. I know myself, and I would’ve been feeling uneasy every day, hesitant to sell it and get a new one because “nothing is wrong with it, quit being this picky, it’s just a colour”, but wait, don’t I deserve to make the colour a significant enough reason to switch the phone because I care about colour, especially if it’s me who’s paying the money? Did I make this money rightfully, or am I an impostor who gets paid because of intricate lies I tell? Do I actually tell them, or do I make that up to somehow convince "them" I'm innocent? Or do I try to get attention?

I’m terrible at dealing with that kind of mess, So, I was grateful.

The only thing left to do was to name my new phone. I decided not to name it “Veyon” again, just in case. So, I named it “Beyond”, as this word is probably what the actual song said.

The monstrosity of a story above is the usual thing for me to feel. I was really hurt by you telling me the name I chose was a display of pretentiousness. Do I deserve to be pretentious? I say yes, but my voice is shaking, as flashbacks of my awful mother abusing me come in the way.

You hurt me with that comment. Let’s meet? :)

I needed to take today off to prep for a home repair. I didn't have much notice either, but I assumed my manager would be okay with some last minute PTO because of how relaxed everyone usually is around here. Guess that didn't include me.

I should have never assumed that my boss was someone I could think of as a peer. I called their boss "Boss" one time, and they said that they don't look at it that way, and that they see me as a peer. My boss nodded in agreement, but it was all formalities, and I bought right into it. Especially since both of them, even the other guys, take time off on a whim. But I'm somehow tied to a stricter standard, even though I can't beg hard enough to get so much as an email answered for legitimate reasons. They'll jump right on my ass when they feel I'm not working as hard as them, but I get silence most of the rest of the time. Bullshit. It's no wonder the conversation changes when your boss sits down at the lunch table. How depressingly typical.

i had an epiphany today, in a discussion with the software architect of our new project.

i'm having the epic job to design & implement a prototype for a C++ library in a new software project and collected some inspiration in our "old" software, where i'm maintaining the module that fulfills the same functionality (i thought). i've been maintaining this module for around a year now. i analyzed the different features and stuff to consider and created a partial model of the new library.

when i showed it to the architect today, he was like "oh my god, no no no, you don't need all this functionality, this shall not be part of the new library!"

this was the moment when i realized how deeply fucked up the code base of the old module is.

imagine it like this:
you want to automate the process of making yourself a good ol' cup of coffee.
the reasonable thing would be to have

- a smart water boiler where you set parameters water temperature and amount of water to be fetched from the water supply
- a smart coffee bean grinder where you can set type of beans, amount of beans and grinding fineness
- a component where water and ground coffee are joined to brew the coffee, where parameters like duration, pressure etc. are set
- a milk tank where amount of milk, desired temperature and duration / speed of foaming can be set
- a sugar dispenser where amount of applied sugar can be set
- optionally, additional modules with spices, syrup, ice cubes, whatever for your very personal coffee experience

on requesting a coffee, you would then configure and orchestrate all components to your wishes to make you a fine cup of coffee. you can also add routines like "makeCappucchino()", "makeEspresso()", or whatever.

our software is not like this.
it is like this:
- a smart water boiler consisting of submodules that know how to cook water for e.g. "cappucchino with sugar" or for "espresso without sugar, but with milk and ice cubes"
- 5 smart bean grinders that know how to grind beans for e.g. cappucchino, espresso, latte macchiato and for 73ml of water preheated to 82°C
- a very smart sugar dispenser that knows how to add sugar to 95, 98 and 100°C coffee and to coffee made of BOTH coffee arabica AND coffee robusta beans.

etc. etc., i think you're getting the gist.

when i realized this, it was like, right in front of my eyes, this terrible pattern emerged like a foul, corrupted caleidoscope of chaos, through the whole code base of this module.
i've already known how rotten from the core this code base is, but today i've actually identified a really bad pattern that i hadn't realized before. the whole architecture is so bloated that it is hard to have an overview of the whole thing. and it would require a LOT of refactoring to repair this pattern.
but i guess it would also be infinitely satisfying because i could probably reduce the code base for 30% or something...

but unfortunately, this is never going to happen, because screw refactoring.

it's a great feeling to start this new library from scratch, tho...

Kid I work on high school tech team (mostly hardware repair) who tries to be just like me and has no clue what he's doing and refuses to listen when I explain things to him

He Saw me edit the registry to unblock my developer tools (school laptop) and see he decides to try the same thing
Completely fucked his registry up causing me to have to fix it (with minimum knowledge myself) so our boss doesn't know I edited something I'm technically not supposed to and he restricts developer tools in a way I can't access at all without domain admin credentials

My personal laptop suddenly broke.

Clearly, something in the motherboard got broken, because no LED is working, long press for hard reset is not working: only fans are on when I power on the button. To disconnect I should remove the battery.

It's an old (and very loved by me) laptop, but I explained it in the repair shop, and they told me they "will do all possible to repair it" by a reasonable price, so worth it.

After some days the call me to tell me that, after some tests like a display test or ram test, the problem is probably in the motherboard and they don't have the tools to fix that.
They can bring the laptop to another specialized shop for, of course, a much more expensive price.

How should I react? I'm very angry. When you told me you could "do all possible to repair it" after I told you where the problem probably is, it implies you have the tools, at least, to find out if the problem were there.

When we talk I said "yes, I accept I'll pay that price if you aren't able to fix it".
Being coherent, are you expecting to me to have the tools to pay you in that case?

I'm so tired of the impunity of companies for treating customers as if they had no idea about technology always even if in the most of cases is it. (My laptop was not apple)

What a waste of time and money.