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Search - "frustrating users"
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Part of my job involves speaking with users on the phone and I really don’t mind it except for THESE PEOPLE:
Me: Hi! XYZ Co. this is Tawzer!
Them: Hi Tawzer this is blah blah I need help with the website I just can’t figure it out!
Me: Okay! Let me ju-
Them: Yeah you know I’ve been struggling for hours with it I really don’t have time for this.
Me: Oh I imagine! What’s your-
Them: Well I was gonna try and get everything done today by 3 but with all of this tech stuff going wrong I just don’t know...
Me: That sounds frustrating, can i get your-
Them: Is this going to take long??
Me: Nope! I just need to know your-
Them: like I said I just really don’t have time for this!
Me: ........ What’s your-
Them: well I-
Me: WHAT’S YOUR USERNAME
Them: Uh I don’t know can you look me up? I didn’t know I’d need that.
Me: 👩🏻💻10 -
Most common UX blunder: Icons
FUCK icons. The big problem with them is they assume a level of familiarity with the product. Someone who has never seen a folder before won't know what a button with a folder icon on it does!
This can be remedied with text NEXT to the icon, giving the button a readable purpose. But guess what? THAT SHIT AIN'T COMMON ENOUGH.
Here's a good example for you; cars. I am familiar with cars, but there's some fucking icons that I can't even figure out. And imagine if you aren't familiar with cars? That's what happens all the time; there's a hundred unused buttons on a car's interior these days because painted upon them is an icon, and only an icon! And who the hell cares enough to take out the manual and finger through it until you find that specific icon. In my experience, almost nobody.
Let's bring it back to software. It's the most overlooked UX sin to have icons without labels or some sort of describing text. As programmers, you and me have seen and can instantly recognize thousands of icons. But to get the typical user's experience, load up a complex program like Blender (assuming you aren't familiar with it yet) and see if you can tell me what all of the icons mean. Or don't, here's a screenshot from Blender 2.8 Beta. None of these icons have any labels.
Fucking frustrating, isn't it?
Don't rely on tooltips! Nobody wants to hover over every fucking icon and wait for it to pop up just to find what they're fucking looking for! Don't forget that a lot of users DON'T EVEN KNOW THEY EXIST! (This number isn't shrinking as fast as you'd expect with the newer generations, because many of the newer generations use touch devices where tooltips don't exist at all)
There's my UX rant. Remember that users are afraid to click things which they don't know what they do. For the most positive user experience, give users something to read; a way to understand what the fuck is going on without experimenting, and without waiting for the tooltip to appear.29 -
Several years ago I joined the company I currently work for, as a software support person, with the intention of eventually moving toward the development team.
After a few years doing that, I gradually realised that working in the development team for our products didn't seem that appealing after all, so I went for a more technical support role (essentially debugging all the really complicated problems and reporting the bugs to the devs) which I find fascinating - trying to solve these puzzles is an interesting challenge. It can take days, sometimes weeks to get to the bottom of something really inexplicably weird.
As part of this I get to do some internal dev work on the teams projects (nothing that gets used directly by external users though) and have learned loads of things from my boss over the years (even before I joined this team).
It has its frustrating moments of course but I am definitely glad I didn't follow my original intentions of just being a developer on our main products.
Sometimes what you think you want isn't actually what's ideal for you :)2 -
I'm buried in projects that I never get time to work on. My boss took the week off, and I'm getting emails from users asking about adding more projects to the board. I'm a single dev at my company. Normally, I have enough patience to get through the day, but today my CIO decided it would be a good time tell my coworker to let me know that the company dumped a third party we used for tons of report automation, and that I need to get these reports hand rolled in house asap. When I sent him a message asking for any kind of details on what this would involve, I found out he left early for the day.
I'm already stressed and putting in extra hours (salaried, so no extra pay) and am having trouble meeting deadlines for projects as it is because I'm constantly pulled away from my dev work to do non-dev work.
I just landed this dev position six months ago and haven't had a chance to build my resume. I'm getting "OK" money considering this is my first full-time dev job. Should I be looking to get out? Suck it up and get the experience? I know we all have crazy expectations on us and frustrating PMs, but after chats with other devs, I get the feeling that my situation is beyond fucked.11 -
i'm curious... to anyone on here who does hiring, why do companies always expect someone to already have experience with high volume systems. i've been a php dev for 10+ years but am having the hardest time finding a job and i have been turned down so many times because they expect me to have worked on a system with millions of users and terabytes worth of data already. it's beyond frustrating
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There has been a post today about the existence of too many js frameworks. Which reminds me of this awesome post https://hackernoon.com/how-it-feels...
At first I thought someone was corpseposting, as it is my understanding that the js ecosystem is calming down a bit. But then I noticed that post got almost 20 upvotes. So here's my thoughts:
(I'm not sure what I'm ranting about here, as it feels kinda broad after writing it. I think it's kinda valid anyhow.)
I'm ok with someone expressing frustration with js. But complaining about progress is definitely off to me.
How is too many frameworks a bad thing?
How does the variety and creation of more modern frameworks affect negatively developers?
Does it make it hard to understand each of these new frameworks?
Well, there's no need to. Just because it has a logo and some nice badges and says it will make you happy doesn't mean you should use it.
You just stick to the big boys in the ecosystem and you'll be fine for a while.
Does it make you feel compelled to migrate the stack of every project you did?
Well, don't. If you don't like being on the bleeding edge of js, then just stick to whatever you're using, as long as it's good code.
But if a lot of companies decided to migrate to react (among others frameworks), it's because they like the upsides: the code is faster to write, easier to test and more performant.
In general, I'm more understanding/empathic with beginner js programmers.
But I have for real heard experienced devs in real life complain about having to learn new frameworks, like they hate it.
"I just want to learn a single framework and just master it throughout my life" and I think they're lowering the bar.
There's people that for real expect occupying positions for life, make money, but never learn a new framework.
We hold other practitioners to high standards (like pilots or doctors), but for some reason, some programmers feel like they're ok with what they know for life.
As if they couldn't translate all they learned with one framework to another.
Meanwhile our lives are becoming more and more intertwined with technology and demand some pretty high standards. Standards that historically have not been met, according to thousands of people screaming to their devices screens.
Even though I think the "js can be frustrating" sentiment is valid, the statement 'too many js frameworks is bad' is not.
I think a statement like 'js frameworks can go obsolete very quickly' is more appropriate.
By saying too many js frameworks is a bad thing you're
1) Making a conspiracy theory as if js devs were working in tandem to make the ecosystem hard,
But people do whatever they want. Some create packages, others star/clone/use them.
2) Making a taboo out of a normal itch, creating.
"hey you're a libdev? just stop, ok? stop"
"Are you a creative person? Do you know a way to solve a problem in an easier way than some famous package? it doesn't matter, don't you dare creating a new package."
I'm not gonna say the js world is perfect. The js world is frantic, savage, evolves aggressively.
You could say that it (accidentally) gives the middle finger to end users, but you could also say that it just sets the bar higher.
I liked writing jquery code in the past, but at the same time I didn't like adding features/fixing bugs on it. It was painful.
So I'm fine with a better framework coming along after a few years and stealing their userbase, as it happens almost universally in the programming world, the difference with js is that the cycle is faster.
Even jquery's creator embraced React.
This post explains also
https://medium.com/@chrisdaviesgeek...13 -
I took this freelance job from an undergrad student, her *final project* in her final year.
It's a cool idea with NLP and I was excited. Did three webpages as a show of my prowess and discussed an amount with her after she was satisfied... she seemed okay with the pricing.
Fast forward, three weeks pass and I don't hear from her (we had agreed that I would have to carry her along, so she could defend it). After alot of unanswered msgs, I stop working, assuming she's changed her mind.
Present Day. I stumble into her and I ask what the hell happened?
She: "I thought you were working on it!"
Me: "Jesus Christ! What about my messages?!"
She: ...
"But, we kinda have only till the 28th of the month before final defense..."
F***, now I'll spend my birthday month rush coding and fixing bugs that I could have done at my own pace! -
There were many issues that came about during my entire employment, but I woke up today with some, honestly, quite bizarre questions from my manager that made me open an account here. This is just the latest in many frustrations I have had.
For context, my manager is more of a "tech lead" who maintains a few projects, the number can probably be counted in one hand. So he does have the knowledge to make changes when needed.
A few weeks ago, I was asked to develop a utility tool to retrieve users from Active Directory and insert them into a MSSQL Database, pretty straight forward and there were no other requirements.
I developed it, tested it, pushed it to our repository, then deployed the latest build to the server that had Active Directory, told my manager that I had done so and left it at that.
A few weeks later,
Manager: "Can you update the tool to now support inserting to both MSSQL and MySQL?"
Me: "Sure." (Would've been nice to know that beforehand since I'm already working on something else but I understand that maybe it wasn't in the original scope)
I do that and redeploy it, even wrote documentation explaining what it did and how it worked. And as per his request, a technical documentation as well that explains more in depth how it works. The documents were uploaded as well.
A few days after I have done so,
Manager: "Can you send me the built program with the documentation directly?"
I said nothing and just did as he asked even though I know he could've just retrieved it himself considering I've uploaded and deployed them all.
This morning,
Manager: "When I click on this thing, I receive this error."
Me: "Where are you running the tool?"
Manager: "My own laptop."
Me: "Does your laptop have Active Directory?"
Manager: "Nope, but I am connected to the server with Active Directory."
Me: "Well the tool can only retrieve Active Directory information on a PC with it."
Manager: "Oh you mean it has to run on the PC with Active Directory?"
Me: "Yeah?"
Manager: "Alright. Also, what is the valid value for this configuration? You mentioned it is the Database connection string."
After that I just gave up and stopped responding. Not long after, he sent me a screenshot of the configuration file where he finally figured out what to put in.
A few minutes later,
Manager: "Got this error." And sends a screenshot that tells you what the error is.
Me: "The connection string you set is pointing to the wrong database schema."
Manager: "Oh whoops. Now it works. Anyway, what are these attribute values you retrieve from Active Directory? Also, what is the method you used to connect/query/retrieve the users? I need to document it down for the higher ups."
Me: "The values are the username, name and email? And as mentioned in the technical documentation, it's retrieving using this method."
The 2+ years I have been working with this company has been some of the most frustrating in my entire life. But thankfully, this is the final month I will be working with them.21 -
Is it me or do other new users find it frustrating having to get 10± just to change your profile pic6
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When oracle employees decide to add new "feature":
How can we add feature X so it can be the user new most terrible nightmare?
When oracle employees decide to update an existed "feature":
We have discovered that the users of feature X have found a work-around to make it useful, we need to update that feature to make it the users most terrible nightmare ever, and we would like to make the upgrade/installation process break everything else installed on their machines without possible way of recovering, and if it worked by any chance we would like to make that process frustrating as fuck.7 -
First semester tutorials are fun (spoiler they can be frustrating).
Today my University held an entry level tutorial for LaTeX, which I had already visited a year ago and offered to help and boy ohh boy was that painful. For your information all of these students want to study computer science.
From around 50 people there was only one person who used Linux and I thought "Well at least one".
I was even more impressed as the other tutors asked me to help her because she used Manjaro (also the distribution I use).
As i helped her installing texstudio (the software presented) I needed her to enter the root (?) password and she answered "Which password, it's the laptop of my sister, I thought the laptop had windows installed".
Everything worked out fine but this was only the beginning.
After an hour came the first exercise in which the students had to build a simple document and for everyone who doesn't know LaTeX, it's a markdown language which heavily relies on \ and {}.
And there laid the other most common problem, some Mac users didn't even know how to write a \ or {}.
At least I had some fun helping them but if you want to study computer science you should be able to know how to write some of the most common symbols in programming languages. -
To all the docker users in this platform, have you ever dockerized a spa with OAuth 2.0 Implicit grant?
I am getting this weird 404 error after I get the AT and redirection happens. This is so frustrating!!!!