One week, and it turned out to be worse than that.

I was put on a project for a COVID-19 program in America (The CARES Act). The financial team came to us on Monday morning and said they need to give away a couple thousand dollars.

No big deal. All they wanted was a single form that people could submit with some critical info. Didn't need a login/ registration flow or anything. You could have basically used Google Forms for this project.

The project landed in my lap just before lunch on Monday morning. I was a junior in a team with a senior and another junior on standby. It was going to go live the next Monday.

The scope of the project made it seem like the one week deadline wasn't too awful. We just had to send some high priority emails to get some prod servers and app keys and we were fine.

Now is the time where I pause the rant to express to you just how fine we were decidedly **not**: we were not fine.

Tuesday rolls around and what a bad Tuesday it was. It was the first of many requirement changes. There was going to need to be a review process. Instead of the team just reading submissions from the site, they needed accept and reject buttons. They needed a way to deny people for specific reasons. Meaning the employee dashboard just got a little more complicated.

Wednesday came around and yeah, we need a registration and login flow. Yikes.

Thursday came and the couple-thousand dollars turned into a tens of millions. The amount of users we expected just blew up.

Friday, and they needed a way for users to edit their submissions and re-submit if they were rejected. And we needed to send out emails for the status of their applications.

Every day, a new meeting. Every meeting, new requirements that were devastating given our timeframe.

We put in overtime. Came in on the weekend. And by Monday, we had a form that users could submit and a registration/ login flow. No reviewer dashboard. We figured we could take in user input on time and then finish the dashboard later.

Well, financial team has some qualms. They wanted a more complicated review process. They wanted roles; managers assign to assistants. Assistants review assigned items.

The deadline that we worked so hard on whizzed by without so much as a thought, much less the funeral it deserved.

Then, they wanted multiple people to review an application before it was final. Then, they needed different landing pages for a few more departments to be able to review different steps of the applications.

Ended up going live on Friday, close to a month after that faithful Monday which disrupted everything else I was working on, effective immediately.

I don't know why, but we always go live on a Friday for some reason. It must be some sort of conspiracy to force overtime out of our managers. I'm baffled.

But I worked support after the launch.

And there's a funny story about support too: we were asked to create a "submit an issue" form. Me and the other junior worked on it on a wednesday three weeks into the project. Finished it. And the next day it was scrapped and moved to another service we already had running. Poor management like that plagued the project and worked in tandem with the dynamic and ridiculous requirements to make this project hell.

Back to support.

Phone calls give me bad anxiety. But Friday, just before lunch, I was put on the support team. Sure, we have a department that makes calls and deal with users. But they can't be trained on this program: it didn't exist just a month ago, and three days ago it worked differently (the slippery requirements never stopped).

So all of Friday and then all of Saturday and all of Monday (...) I had extended panic attacks calling hundreds of people. And the team that was calling people was only two people. We had over 400 tickets in the first two days.

And fuck me, stupid me, for doing a good job. Because I was put on the call team for **another** COVID project afterwards. I knew nothing about this project. I have hated my job recently. But I'm a junior. What am I gonna say, no?

The tech stack at my current gig is the worst shit I’ve ever dealt with...

I can’t fucking stand programs, especially browser based programs, to open new windows. New tab, okay sure, ideally I just want the current tab I’m on to update when I click on a link.

Ticketing system: Autotask
Fucking opens up with a crappy piss poor sorting method and no proper filtering for ticket views. Nope you have to go create a fucking dashboard to parse/filter the shit you want to see. So I either have to go create a metric-arse tonne of custom ticket views and switch between them or just use the default turdburger view. Add to that that when I click on a ticket, it opens another fucking window with the ticket information. If I want to do time entry, it just feels some primal need to open another fucking window!!! Then even if I mark the ticket complete it just minimizes the goddamn second ticket window. So my jankbox-supreme PC that my company provided gets to strugglepuff along trying to keep 10 million chrome windows open. Yeah, sure 6GB of ram is great for IT work, especially when using hot steaming piles of trashjuice software!

I have to manually close these windows regularly throughout the day or the system just shits the bed and halts.

RMM tool: Continuum
This fucker takes the goddamn soggy waffle award for being utterly fucking useless. Same problem with the windows as autotask except this special snowflake likes to open a login prompt as a full-fuck-mothering-new window when we need to open a LMI rescue session!!! I need to enter a username and a password. That’s it! I don’t need a full screen window to enter credentials! FUCK!!! Btw the LMI tools only work like 70% of the time and drag ass compared to literally every other remote support tool I’ve ever used. I’ve found that it’s sometimes just faster to walk someone through enabling RDP on their system then remoting in from another system where LMI didn’t decide to be fully suicidal and just kill itself.

Our fucking chief asshat and sergeant fucknuts mcdoogal can’t fucking setup anything so the antivirus software is pushed to all client systems but everything is just set to the default site settings. Absolutely zero care or thought or effort was put forth and these gorilla spunk drinking, rimjob jockey motherfuckers sell this as a managed AntiVirus.

We use a shitty password manager than no one besides I use because there is a fully unencrypted oneNote notebook that everyone uses because fuck security right? “Sometimes it’s just faster to have the passwords at the ready without having to log into the password manager.” Chief Asshat in my first week on the job.

Not to mention that windows server is unlicensed in almost every client environment, the domain admin password is same across multiple client sites, is the same password to log into firewalls, and office 365 environments!!!

I’ve brought up tons of ways to fix these problems, but they have their heads so far up their own asses getting high on undeserved smugness since “they have been in business for almost ten years”. Like, Whoop Dee MotherFucking Doo! You have only been lucky to skate by with this dumpster fire you call a software stack, you could probably fill 10 olympic sized swimming pools to the brim with the logarrhea that flows from your gullets not only to us but also to your customers, and you won’t implement anything that is good for you, your company, or your poor clients because you take ten minutes to try and understand something new.

I’m fucking livid because I’m stuck in a position where I can’t just quit and work on my business full time. I’m married and have a 6m old baby. Between both my wife and I working we barely make ends meet and there’s absolutely zero reason that I couldn’t be providing better service to customers without having to lie through my teeth to them and I could easily support my family and be about 264826290461% happier!

But because we make so little, I can’t scrap together enough money to get Terranimbus (my startup) bootstrapped. We have zero expendable/savable income each month and it’s killing my soul. It’s so fucking frustrating knowing that a little time and some capital is all that stands between a better life for my family and I and being able to provide a better overall service out there over these kinds of shady as fuck knob gobblers.

I helped a homeless man with a really bad foot condition down the stairs to get to the subway platform along with bringing down his wheelchair. Just his luck that the elevator was out of service. The man cried and said that he wished more people like me existed in the world but the world he knew was long gone from his grasp.

My problem with that situation was that people just ignored him and look disgusted at him....since when did we as humans lose faith in each other to the point that we ultimately care about differences, status, and appearance before anything else?

Such a sad fucking world we live in today and I had just learned that he used to be a programmer and worked at IBM back in the days (he had a really old decrepit badge too and we shared some programming woes before we got on separate trains).

Bless him and fuck everyone else who stood by and watched the poor man suffer. Those people are worse than shit, they are the scum of the Earth in my eyes.

> Worst work culture you've experienced?

It's a tie between my first to employers.

First: A career's dead end.
Bosses hardly ever said the truth, suger-coated everything and told you just about anything to get what they wanted. E.g. a coworker of mine was sent on a business trip to another company. They had told him this is his big chance! He'd attend a project kick-off meeting, maybe become its lead permanently. When he got there, the other company was like "So you're the temporary first-level supporter? Great! Here's your headset".

And well, devs were worth nothing anyway. For every dev there were 2-3 "consultants" that wrote detailed specifications, including SQL statements and pseudocode. The dev's job was just to translate that to working code. Except for the two highest senior devs, who had perfect job security. They had cooked up a custom Ant-based build system, had forked several high-profile Java projects (e.g. Hibernate) and their code was purposely cryptic and convoluted.
You had no chance to make changes to their projects without involuntarily breaking half of it. And then you'd have to beg for a bit of their time. And doing something they didn't like? Forget it. After I suggested to introduce automated testing I was treated like a heretic. Well of course, that would have threatened their job security. Even managers had no power against them. If these two would quit half a dozen projects would simply be dead.

And finally, the pecking order. Juniors, like me back then, didn't get taught shit. We were just there for the work the seniors didn't want to do. When one of the senior devs had implemented a patch on the master branch, it was the junior's job to apply it to the other branches.

Second: A massive sweatshop, almost like a real-life caricature.
It was a big corporation. Managers acted like kings, always taking the best for themselves while leaving crumbs for the plebs (=devs, operators, etc). They had the spacious single offices, we had the open plan (so awesome for communication and teamwork! synergy effects!). When they got bored, they left meetings just like that. We... well don't even think about being late.
And of course most managers followed the "kiss up, kick down" principle. Boy, was I getting kicked because I dared to question a decision of my boss. He made my life so hard I got sick for a month, being close to burnout. The best part? I gave notice a month later, and _he_still_was_surprised_!
Plebs weren't allowed anything below perfection, bosses on the other hand... so, I got yelled at by some manager. Twice. For essentially nothing, things just bruised his fragile ego. My bosses response? "Oh he's just human". No, the plebs was expected to obey the powers that be. Something you didn't like? That just means your attitude needs adjustment. Like with the open plan offices: I criticized the noise and distraction. Well that's just my _opinion_, right? Anyone else is happily enjoying it! Why can't I just be like the others? And most people really had given up, working like on a production line.

The company itself, while big, was a big ball of small, isolated groups, sticking together by office politics. In your software you'd need to call a service made by a different team, sooner or later. Not documented, noone was ever willing to help. To actually get help, you needed to get your boss to talk to their boss. Then you'd have a chance at all.

Oh, and the red tape. Say you needed a simple cable. You know, like those for $2 on Amazon. You'd open a support ticket and a week later everyone involved had signed it off. Probably. Like your boss, the support's boss, the internal IT services' boss, and maybe some other poor sap who felt important. Or maybe not, because the justification for needing that cable wasn't specific enough. I mean, just imagine the potential damage if our employees owned a cable they shouldn't!

You know, after these two employers I actually needed therapy. Looking back now, hooooly shit... that's why I can't repeat often enough that we devs put up with way too much bullshit.

For fucks sake, Amazon Prime has also decided that they are adding ads to their *paid subscription*. Because I guess paying them fucking monthly is not enough for them greedy fucks. It's not like they were loosing money either, the service had a slow but exponential growth ever since 2014 (slow in the sense that it was only hundreds of millions at first, but luckily it was tens of billions by 2022, poor amazon eh?) ... first fucking Netflix does this, and now these retarded fucks follow suit like little retarded ducklings with dollar signs for eyes. You can bet your fucking hats that the other services will jump on the adWagon soon too...

"you will own nothing and be happy".. yeah fuck you, you fucks. As if owning nothing wasn't bad enough, now that nothing comes with fucking ads on top FOR THE SAME FUCKING PRICE?!... And they have the audacity to fucking ask for *more* monthly money to get rid of the ads they oh so graciously provided?!

I don't even use fucking amazon prime, but what the actual fuck. This is *one* of the reasons I canceled my netflix sub. I'm not going to fucking support this behavior even if it doesn't affect me. But I guess some people keep showing netflix dicks into their gaping asses because they sure don't seem to be taking this bullshit back... And I assume even more people will keep sucking amazon dicks as if this was a-ok behavior.

god, shit like this really makes me angry...

FUCK YOU DIGITAL OCEAN!

I know, I fucked up because I lost my backup codes, but tell me, WHY THE FUCK CAN'T YOU ANSWER AN EMAIL THAT IVE BEEN SENDING SINCE THREE WEEKS AGO?

You motherfuckers

Me: We have a new research project for you. We need you to test these 2 new services, see how they will fit into the new application, look at alternatives if necessary etc. At the end we need you to write a report with your findings, showing how you would integrate them to achieve X, Y and Z, and how much it would cost each month.

Dev: sounds good, I'll come back to you when I have it.

*2 and a half weeks later*

Document paragraph 1: The new language translation service doesn't support the languages we need.

Document paragraph 2: Here's my proposal for integrating the new language translation service.

*review*

Me: So I had a look at the doc and it says it doesn't support the languages.

Dev: yeah unfortunately not.

Me: Ok, so when you discovered that, why didn't you look for an alternative? Or come back to me and say it's not going to work.

Dev: I dunno, I thought you'd want to see the rest of the research first.

Me: ... not if we know for 100% undeniable fact that it will never function.

Dev: Ah ok, I didn't think of that. I'll do that next time, don't worry.

... aw how sweet, he thinks there will be a next time. Poor guy.

My internet provider is a real thief, they doubled the price but the quality became catastrophic, today all the day the internet was down and tye signal quality is very poor..
When I decided to change the provider, I drove to his sales service, and it appears that he changed the location. so I came back to home and I was very angry. I drove very fast and I break the speed limit, received an SMS with money fuckening charge.

great !!
shiiiiit

Client A

At the first few meetings, told us they are giving sponsors to World Cup 2018 and we should totally talk about it loudly on media.

Then when we submitted our plan, they said things have changed and they no longer can mention about World Cup. We had to redo everything.

Now, they blame us that our service quality is so bad that we should learn from *some refernce* company. Said company is only talking about their sponsorship for World Cup.

---

Client B

Bought smallest package from us. Demand services greater than our largest package.

Gave us an information of a name spelled in "Barbu". We used that spelling and used it for various tasks in past few weeks. All approved by client.

Blamed us we are giving such a poor service that we cannot even spell "Babu" correctly this morning.

- A girl asks on FB how to deal with a problem in her Windows computer: the system is asking her to introduce the serial key.

- I comment her the possibility of using Linux in case her use cases are simple enough (web, music, videos).

- First reactions are even enthusiastic, some people who had good experiences join the thread to express their delight with Linux.

- Then a guy arrives to tell us how irresponsible we are, telling a poor girl who does not even know how to introduce the serial key... to use Linux (a super complex system!)

- So I tell the guy that Windows is not simple at all, and that most of the times, people just rely o knowing someone else with higher expertise than them, who always end up paying the price of solving the problems caused by Windows, so the users don't really feel how painful is Windows compared to other systems.

- The girl, who was enthusiastic at first, and seems to be not very bright, to say the least, completely misunderstands my answer. She interprets that I'm insulting the poor guys that act as IT service for free, and calls me a "know-all/smartass" (those words are not even close to their Spanish counterpart on pushing down people who know stuff, we are experts on that there, we didn't loose an empire in the 17th century by respecting the wise ones).

This is, in part, why I stopped helping those dumbasses 18 years ago. I forbid myself to learn anything new about Windows (at user level) so I couldn't help these ungrateful and ignorant people who don't make any effort to learn anything by themselves.

Can't get over how many big companies get away with poor/no documentation for their own APIs. The past week i have been working with a large insurance company that only via email threads explained what endpoint to send files to and what username I could use to get this to work.

I also worked with a major courier service last month that only had a two page document for all their methods and one of the pages was explaining the transportation of data via imagery haha.

So for those of you keeping track, I've become a bit of a data munger of late, something that is both interesting and somewhat frustrating.

I work with a variety of enterprise data sources. Those of you who have done enterprise work will know what I mean. Forget lovely Web APIs with proper authentication and JSON fed by well-known open source libraries. No, I've got the output from an AS/400 to deal with (For the youngsters amongst you, AS/400 is a 1980s IBM mainframe-ish operating system that oriiganlly ran on 48-bit computers). I've got EDIFACT to deal with (for the youngsters amongst you: EDIFACT is the 1980s precursor to XML. It's all cryptic codes, + delimited fields and ' delimited lines) and I've got legacy databases to massage into newer formats, all for what is laughably called my "data warehouse".

But of course, the one system that actually gives me serious problems is the most modern one. It's web-based, on internal servers. It's got all the late-naughties buzzowrds in web development, such as AJAX and JQuery. And it now has a "Web Service" interface at the request of the bosses, that I have to use.

The programmers of this system have based it on that very well-known database: Intersystems Caché. This is an Object Database, and doesn't have an SQL driver by default, so I'm basically required to use this "Web Service".

Let's put aside the poor security. I basically pass a hard-coded human readable string as password in a password field in the GET parameters. This is a step up from no security, to be fair, though not much.

It's the fact that the thing lies. All the files it spits out start with that fateful string: '<?xml version="1.0" encoding="ISO-8859-1"?>' and it lies.

It's all UTF-8, which has made some of my parsers choke, when they're expecting latin-1.

But no, the real lie is the fact that IT IS NOT WELL-FORMED XML. Let alone Valid.

THERE IS NO ROOT ELEMENT!

So now, I have to waste my time writing a proxy for this "web service" that rewrites the XML encoding string on these files, and adds a root element, just so I can spit it at an XML parser. This means added infrastructure for my data munging, and more potential bugs introduced or points of failure.

Let's just say that the developers of this system don't really cope with people wanting to integrate with them. It's amazing that they manage to integrate with third parties at all...

Been bughunting the last week or so on this import job that is suddenly running so slowly that it takes more than 24h and is restarting on top of itself.

It used to run in anywhere from 4 to 8 hours, which was bad enough. You see, it ran on timer scheduled by our main site. So our deployment window was determined by when this job finished, and if it didn't finish during work hours, then no deployment that day.

So we got the idea to move it to a separate service to eliminate that deployment window bottleneck. And now, seemingly unrelated, it is just running slow as shit.

There is a lot of bad design in the code, and we know we want to build a completely new solution. But we also absolutely need this import to run every day until a better solution can take over.

We've taken care of some of the most obvious problems that could cause the poor performance, but it's unclear whether it's going to be enough. And with a runtime of about a day and wild variations of the most atomic partial imports, it's extremely tedious to test as well...

So I was setting up ELK (Elasticsearch, Logstash and Kibana) all in one EC2 on AWS today for demo purposes. I had everything prepared. Elastic IP, correct security group rules, etc.

I figured I would just do quick test before writing filters and templates if I can access Kibana. So I started service for it and tried to open it with Chrome.

Timeout.

Checked config file. Compared it to documentation. Seemed good but changed some things just for sake of change. Restarted service.

Timeout.

Reverted changes I've made in config. Restarted service. Curl on localhost. It work... OK. 😐

It took me half an hour but finally I figured it out after I took my phone and opened it from there. It was working from the beginning. Stupid company network was for some reason blocking this connection. Fuck! 😡And I was restarting that poor service like crazy trying to fix something that wasn't broken.

Finally got few cables and now I can connect my laptop and even my cubietruck (device llike rasp) to the crt TV which was lying waste. Thinking to provide cast service to use it to watch movies. I know the resolution will be poor up but still with a try ☺️

Since I can't make many posts, I'll try squeeze them all in one:

1. Phone recruitment interview went "well", I even spoke french at some point! 😃
I have to brush up my knowledge again for the technical test (I hate them). Somehow I got excited, which I shouldn't, but only time will tell...

2. My brain is stuck with opening a Twitter account, mainly for following people/companies news. I don't know if it's worth it, so I would your feedback on this.

3. I've finally come down to listening to synthwave while coding and I was wondering if there's any good free service (I'm still poor, so I don't want neither Deezer nor Spotify), preferably with a UWP app on Windows 10 (that is not Soundcloud).

Service I was needed to integrate to our system had such poor documentation and a separate pricing tier to access their APIs...

... Not having it. Used Guzzle to perform both the authentication and their search page, then made wrote a function to web scrape the result.

Job done. 😎 And yes, I have no shame to say I love PHP.

I was playing with AWS and came across Rekognition! Although the docs are poor, the service is just amazing. Mind blown.

Stupid Windows Update back at it again with the Fall Creator's Update. More like Fail Creator's Update. My poor laptop took it too hard and the built-in mobile hotspot feature is currently bugged and not working, with the ICS service in task manager stuck at 100% you usage. Restore to previous version or not to restore to previous version? That my friends is the question. *picks up Ubuntu 17.10 live disk*

😤

When you make a simple call to customer service but you end up rambling to the poor rep on the other end for nearly an hour...

By the end couldn't tell if she wanted to laugh, cry, or just drink a pint of bleach.

Name two production service, metrics and logging included, after a famous woman and an armored vehicle.

Dude, no. When those services go down in the middle of the night some poor soul on call duty will have to handle it without the faintest idea wtf is going on.

I decided to use Docker Compose on a tiny project that essentially consists of an API and a Caddy server that serves static files and proxies to the API, all of this running on an EC2 t1-nano. I made this admittedly odd choice because I wanted to learn Compose and simultaneously forego figuring out why the node-gyp bindings for sqlite3 refuse to build on EC2 even though it builds just fine on my machine.

I am storing secrets in .env which is committed into the private GH repo. Just now I came across a rant that described the same security practice and it sounded pretty bad from an outside perspective so I decided to research alternatives.

Apparently professional methods for storing secrets generally have higher system requirements than a t1-nano. I'm not looking for a complex service orchestration system, I'm not trying to run an enterprise on this poor little cloud-based raspberry pi. I just want to move my secrets out of the Git repo,

Any tips?

I got a SIM card activated for my dad yesterday. Here in SA you need to verify your identity to get the card activated. But the company's systems were offline yesterday while I got it from another distributor of theirs 2 shops over. Now a day later they tell me I have to go and get another one because the one I got won't be activated because of it being offline. Something about it being assigned to me while it is offline makes it not work.

WHAT BULLSHIT? WHO THE HELL CODES THAT TRIPE TO FAIL TWICE AS HARD AS IT SHOULD? IT MAKES NO SENSE IF THE THING IS OFFLINE FOR THIS TO HAPPEN.

And yet, with Telkom's legendary poor service I know the service people are not lying. They just don't know what the hell is going on.

Damn it. This WiFi service in the train sucks. Not only they do block so dangerous stuff like Ubuntu packages but it is not even fast / reliable enough to give me stable SSH. NOT EVEN VIA FREAKING MOSH! We are talking UDP and couple of kbytes. Thankfully they let me pay for it after using up my generous 15 free minutes. Suckers.

"You do a disservice to your clients when you don’t fire the bad ones because you eventually provide poor service to those you don’t want to serve." - Jason M. Blumer

What's the best tool to convert vid to HTML5 (Mp4 + WebM + Ogv) and keep good ratio between Size & Quality ?

I have a 1min lenght vid in FullHD. This is a demo reel that loop in fullscreen at the first website launch.

I tried Miro converter, Freemake and can't reduce files under 15Mb without obtain poor vid quality. It's seems too heavy for a website.

Do you have any tips ? A tool to convert vids, an online service to upload the vid and use it instead of using HTML5 video tag.

Thanks