Dells XPS are made of magic. [long story, major fuckup, 10k+ damages]

It all started in December. One morning I was late to work, drove there as fast as possible. (I live like 3 minutes away so me being late really meant *late*) Parked my car in a secluded car park, grabbed my backpack and ran to work. The car park is like 100 meters away from work so I took my feet into my hands and ran. Next thing I know my heels loose all grip while I go down a small slope and I drop on my back full force. On a sharp edged stone. With only my 1700$ XPS in it. Fuck.

I paniced, but got up and ran to work. I checked on the notebook, praying it would boot. It booted! Holy shit. I flipped the notebook and saw two small dents in the aluminum shell. I was thorougly impressed. I later discovered that it left a small shadow on the display, but given what a hit that was (I am not exactly a lightweight), impressive would be a massive understatement.

Fast forward to February, I am weighing my options to get the screen replaced maybe, as damage on my hardware (even if neglectable) triggers some sort of OCD and makes me feel bad 24/7. Also my laptop tends to shut off from time to time, looked into the Event Viewer and saw kernel panic. I figured that the battery probably still took a hit and that it drops voltage from time to time and the kernel assumes a critical situation, thus shutting off.

It stayed quite snowy in Austria up until March, so occasional snowing wasn't rare. Got out of work one day, saw it snowed a bit. Whatever. I had my moms car at the time, so I tried if it would slide a bit if I donut on the now (5pm) empty parking space. Nothing. Drove done a small hill, ABS triangle lit up red (board computer can't outbalance the snow). I drove out to the main street where everything was salted and drove along towards my house. Took a turn into my street, accelerated for a bit and then went off the gas so the car would smoothly drive along with the speed slowly degrading. So I went off the gas and noticed I was a bit to the right, no wonder, centrifugal forces.

*steers left*
"Huh seems like I need a bit more"
*car still doesnt move much*
"What the- go to the left!"
*steers left hard*
"Fuck that wall is coming closer"
*Breaks*
*car doesnt break*
"FUCK FUCK FUCK FUCK!!!"

Everything got quiet in seconds, me waking up to an open airbag, ripped pants, a hurting wrist, the radio somewhere on the ground and fumes that smellt like burning wires. I grabbed my backpack that was now somewhere on the floor instead of on the seat and ran outside, tears in my eyes and the phone on my ear calling my mom. I walked inside as she walked outside, hearing a weeping scream that I haven't heard from her since I am alive. While walking inside I noticed my backpack was wet on the bottom, my 2 litre water jug shattered when my backpack hit the dashboard. I tried to stay calm and act rational, knowing that every second counts when It comes to water damage. I hastely searched for some rice and a bag to put my laptop into, stuffed the bag with both and went outside. The car was totaled, my mom pissed and crying. And I was in shock, sad, angry and hurting.

I kept the laptop on my heater for a few days, bagged in rice. I dared to try a boot after a while and you wont believe me, it fucking booted. Even the keyboard backlight worked, just the screen was obviously broken in the back (no color distortion or bad pixel rows though!!) and the aluminum shell had a dent on the front. I talked with Dell Support a few days later, asking if it would be ok to open the XPS up so I could drain all of the water. She said yes thats fine, as long as I dont touch anything or screw around with it.

She said I can send it in and get it checked, but the pickup and analysis will cost 150$ and I can go from there.

I sent it in and estimated that, because battery, screen and other things probably needed changing, it will be around 900$.

Got a call a few weeks later:

"Hello beggarboy, the repair team reported back to us and said that they will have to replace everything, which will be 1700$."

"Fuck... Buying a new one is cheaper.."

"Yeah I know I am sorry about that, I can offer you a voucher so you can buy a new one for 250$ off if you would prefer that"

"Sorry but I will need some time to consider"

"I understand."

The agent clearly noticed I was bummed about it.

After going back and forth what to do I got another call a few days later.

"Hello beggarboy, we talked a few days ago. I have good news"

"Hello, yes, speak up?"

"I was able to get a special offer for you after putting in a few words..."

The next thing she said seemed unreal to me.

She was able to cut 600$ (!!!), making the new offer 1100$, instead of 1700$ or a new one for 1500$. I figured the reason she probably did that was because I am always very polite with support members. Always.

My XPS is back and healty again.
Thank you for taking the time to read this.
Dells XPS are made of magic.

3 rants for the price of 1, isn't that a great deal!

1. HP, you braindead fucking morons!!!

So recently I disassembled this HP laptop of mine to unfuck it at the hardware level. Some issues with the hinge that I had to solve. So I had to disassemble not only the bottom of the laptop but also the display panel itself. Turns out that HP - being the certified enganeers they are - made the following fuckups, with probably many more that I didn't even notice yet.

- They used fucking glue to ensure that the bottom of the display frame stays connected to the panel. Cheap solution to what should've been "MAKE A FUCKING DECENT FRAME?!" but a royal pain in the ass to disassemble. Luckily I was careful and didn't damage the panel, but the chance of that happening was most certainly nonzero.
- They connected the ribbon cables for the keyboard in such a way that you have to reach all the way into the spacing between the keyboard and the motherboard to connect the bloody things. And some extra spacing on the ribbon cables to enable servicing with some room for actually connecting the bloody things easily.. as Carlos Mantos would say it - M-m-M, nonoNO!!!
- Oh and let's not forget an old flaw that I noticed ages ago in this turd. The CPU goes straight to 70°C during boot-up but turning on the fan.. again, M-m-M, nonoNO!!! Let's just get the bloody thing to overheat, freeze completely and force the user to power cycle the machine, right? That's gonna be a great way to make them satisfied, RIGHT?! NO MOTHERFUCKERS, AND I WILL DISCONNECT THE DATA LINES OF THIS FUCKING THING TO MAKE IT SPIN ALL THE TIME, AS IT SHOULD!!! Certified fucking braindead abominations of engineers!!!

Oh and not only that, this laptop is outperformed by a Raspberry Pi 3B in performance, thermals, price and product quality.. A FUCKING SINGLE BOARD COMPUTER!!! Isn't that a great joke. Someone here mentioned earlier that HP and Acer seem to have been competing for a long time to make the shittiest products possible, and boy they fucking do. If there's anything that makes both of those shitcompanies remarkable, that'd be it.

2. If I want to conduct a pentest, I don't want to have to relearn the bloody tool!

Recently I did a Burp Suite test to see how the devRant web app logs in, but due to my Burp Suite being the community edition, I couldn't save it. Fucking amazing, thanks PortSwigger! And I couldn't recreate the results anymore due to what I think is a change in the web app. But I'll get back to that later.

So I fired up bettercap (which works at lower network layers and can conduct ARP poisoning and DNS cache poisoning) with the intent to ARP poison my phone and get the results straight from the devRant Android app. I haven't used this tool since around 2017 due to the fact that I kinda lost interest in offensive security. When I fired it up again a few days ago in my PTbox (which is a VM somewhere else on the network) and today again in my newly recovered HP laptop, I noticed that both hosts now have an updated version of bettercap, in which the options completely changed. It's now got different command-line switches and some interactive mode. Needless to say, I have no idea how to use this bloody thing anymore and don't feel like learning it all over again for a single test. Maybe this is why users often dislike changes to the UI, and why some sysadmins refrain from updating their servers? When you have users of any kind, you should at all times honor their installations, give them time to change their individual configurations - tell them that they should! - in other words give them a grace time, and allow for backwards compatibility for as long as feasible.

3. devRant web app!!

As mentioned earlier I tried to scrape the web app's login flow with Burp Suite but every time that I try to log in with its proxy enabled, it doesn't open the login form but instead just makes a GET request to /feed/top/month?login=1 without ever allowing me to actually log in. This happens in both Chromium and Firefox, in Windows and Arch Linux. Clearly this is a change to the web app, and a very undesirable one. Especially considering that the login flow for the API isn't documented anywhere as far as I know.

So, can this update to the web app be rolled back, merged back to an older version of that login flow or can I at least know how I'm supposed to log in to this API in order to be able to start developing my own client?

"Thank you for choosing Microsoft!"

No Microsoft, I really didn't choose you. This crappy hardware made you the inevitable, not a choice.

And like hell do I want to run your crappy shit OS. I tried to reset my PC, got all my programs removed (because that's obviously where the errors are, not the OS, right? Certified motherfuckers). Yet the shit still didn't get resolved even after a reset. Installing Windows freshly again, because "I chose this".

Give me a break, Microshaft. If it wasn't for your crappy OS, I would've gone to sleep hours ago. Yet me disabling your shitty telemetry brought this shit upon me, by disabling me to get Insider updates just because I added a registry key and disabled a service. Just how much are you going to force data collection out of your "nothing to hide, nothing to fear" users, Microsoft?

Honestly, at this point I think that Microsoft under Ballmer might've been better. Because while Linux was apparently cancer back then, at least this shitty data collection for "a free OS" wasn't yet a thing back then.

My mother still runs Vista, an OS that has since a few months ago reached EOL. Last time she visited me I recommended her to switch to Windows 7, because it looks the same but is better in terms of performance and is still supported. She refused, because it might damage her configurations. Granted, that's probably full of malware but at this point I'm glad she did.

Even Windows 7 has telemetry forcibly enabled at this point. Vista may be unsupported, but at least it didn't fall victim to the current status quo - data mining on every Microshaft OS that's still supported.

Microsoft may have been shady ever since they pursued manufacturers into defaulting to their OS, and GPU manufacturers will probably also have been lobbied into supporting Windows exclusively. But this data mining shit? Not even the Ballmer era was as horrible as this. My mother may not realize it, but she unknowingly avoided it.

I've recently received another invitation to Google's Foobar challenges.

A while ago someone here on devRant (which I believe works at Google, and whose support I deeply appreciate) sent me a couple of links to it too. Unfortunately back then I didn't take the time to learn the programming languages (Python or Java) that Google requires for these challenges. This time I'm putting everything on Python, as it's the easiest language to learn when coming from Bash.

But at the end of the day.. I am a sysadmin, not a developer. I don't know a single thing about either of these languages. Yet I can't take these challenges as the sysadmin I am. Instead, I have to learn a new language which chances are I'll never need again outside of some HR dickhead's interview with lateral thinking questions and whiteboard programming, probably prohibited from using Google search like every sane programmer and/or sysadmin would for practical challenges that actually occur in real life.

I don't want to do that. Google is a once in a lifetime opportunity, I get that. Many people would probably even steal that foobar link from me if they could. But I don't think that for me it's the right thing to do. Google has made a serious difference by actually challenging developers with practical scenarios, and that's vastly superior to whatever a HR person at any other company could cobble together for an interview. But there's one thing that they don't seem to realize. A company like Google consists of more than just developers. Not only that, it probably consists - even within their developer circles - of more than just Python and Java developers. If any company would know about languages that are more optimized such as C, it would be Google that has to leverage this performance in order to be able to deliver their services.

I'll be frank here. Foobar has its own issues that I don't like. But if Google were a nice company, I'd go for it all the way nonetheless - after all, they are arguably the single biggest tech company in the world, and the tech industry itself is one of the biggest ones in the world nowadays. It's safe to say that there's likely no opportunity like working at Google. But I don't think it's the right thing. Even if I did know Python or Java... Even if I did. I don't like Google's business decisions.

I've recently flashed my OnePlus 6T with LineageOS. It's now completely Google-free, except for a stock Yalp account (that I'm too afraid to replace with my actual Google account because oh dear, third-party app stores, oh dear that could damage our business and has to be made highly illegal!1!). My contacts on that phone are are all gone. They're all stored on a Google server somewhere (except for some like @linuxxx' that I consciously stored on device storage and thus lost a while back), waiting for me to log back in and sync them back. I've never asked for this. If Google explicitly told me that they'd sync all my contacts to my Google account and offer feasible alternatives, I'd probably given more priority to building a CalDAV and CardDAV server of my own. Because I do have the skills and desire to maintain that myself. I don't want Google to do this for me.

Move fast and break things. I've even got a special Termux script on my home screen, aptly named Unfuck-Google-Play. Every other day I have to use it. Google Search. When I open it on my Nexus 6P, which was Google's foray into hardware and in which they failed quite spectacularly - I've even almost bent and killed it tonight, after cursing at that piece of shit every goddamn day - the Google app opens, I type some text into it.. and then it just jumps back to the beginning of whatever I was typing. A preloader of sorts. The app is a fucking web page parser, or heck probably even just an API parser. How does that in any way justify such shitty preloaders? How does that in any way justify such crappy performance on anything but the most recent flagships? I could go on about this all day... I used to run modern Linux on a 15 year old laptop, smoothly. So don't you Google tell me that a - probably trillion dollar - company can't do that shit right. When there's (commercialized) community projects like DuckDuckGo that do things a million times better than you do - yet they can't compete with you due to your shit being preloaded on every phone and tablet and impossible to remove without rooting - that you Google can't do that and a lot more. You've got fucking Google Assistant for fucks sake! Yet you can't make a decent search app - the goddamn thing that your company started with in the first place!?

I'm sorry. I'd love to work at Google and taste the diversity that this company has to offer. But there's *a lot* wrong with it at the business end too. That is something that - in that state - I don't think I want to contribute to, despite it being pretty much a lottery ticket that I've been fortunate enough to draw twice.

Maybe I should just start my own company.

I always get yelled at when I make a big deal of having tons of open drinks near expensive hardware, and it gets on my fucking nerves because it is almost always followed by a spill and irreversible damage.

Is it really that difficult to place beverages away from the electronics or maybe close the water bottle after taking a drink?

what's the most memorable way you've destroyed a piece of hardware?

I left my laptop on top of a heating unit today and then proceeded to crank it up to like 80°C. I'll try turning it on when it cools down, the plastic hasn't melted so I'm optimistic, but I'm pretty sure the battery's a pillow.

I dislike the damage web development tools have done to my programming habits.

The rapid feedback provided from the development environment (e.g. hot-reloads) encourages me to constantly bang out code with very little consideration for its side-effects.

This tendency has become a handicap when I write instructions for hardware with much less resources, such as a microcontroller.

We had today a meeting in management that ended in a discussion about prevention instead of crisis and risk management.

Or to make it bit simpler: prevention instead of treatment.

In IT / management / government, treatment is usually the way - you let the crisis happen, despite knowing it could have been prevented, and treat the damage / crisis.

Needless to say, the discussion escalated like usual.

It's funny how managers are able to put sentences like: "it's important to have quality assurance like prevention but staying within budget should be priority" (loosely translated from German, it's hard - sorry)...

You mean the budget that exploded and quadrupled in size because you dumb fuckers pay no attention to quality assurance? Or the additional cost of hardware, maintenance etc. to compensate for the fuckups regarding performance evaluation and regression testing?

"We cannot prevent everything nor anticipate everything, it's safer to deal with an estimated risk than with the unknown"...

"But we'd need to invest in ..., which reduces value"

I could give more details, but I think the point is clear... the discussion became quite heated and the longer it went on, the more I wanted to have an morphine drop with suicide option...

Why do people hate prevention so much?

Is the concept that hard to understand? You prevent things to not deal with crisis.

You invest to prevent loss.

It's just one of these weeks where the only happiness consists of tipping the delivery guy with 20 % plus and getting an honest smile.

:(

Disclaimer!!!
Do at your own risk.
-----------------------------------
- Take a strong magnet, like a neodymium magnet.
- Hold it in your hand.
- Move your hand across a Macbook 15"'s keyboard. Say from left to right or vice versa. Almost touching they keys.

You'll see the screen dimming. If you just hold it there for a little longer, it'll lock your macbook. It's funny, but I am not sure if it's doing some damage to hardware.

The universe has taken a cactus.

It proceeded to gift the cactus with a toxin that greatly enhances the stimulus of pain.

After the universe watched it's miraculous creation it decided to shove it up so far my arse that my gag reflex turned on and I puked a lot of cactus.

Didn't sleep well, weekend hardware migration finish, today an old server got moved.

Some part, most likely the redundant PSU, had a short circuit - decided to take the switches out... Which are the only non redundant hardware...

There was only one critical system in the whole rack, that was one redundant firewall.

Guess what happened..... Naaaa?

*drum roll*

For whatever reason, the second firewall didn't kick in, so large part of internal network unreachable as VPN was on the firewall.

:thumbsup:

That's not cactus level yet.

Spontaneously a large part of the work at home crew decided to call, cause getting an email wasn't enough.

So while all the phones were ringing and we had the joyful fun to carefully take apart a whole rack to check for possible faulty wiring / electric burns / hardware damage and getting firewall up and running again...

Some dev decided to run a deployment (doable as one of the few working at the company at the moment -.-).

I work from home, but we had a conference phone call running the whole time so I could "deescalate" and keep others up-to-date. So me on headphone with conference call, regular phone for calls, while typing mails / sms for de-escalation.

Now we're reaching cactus level, cause being tortured by being annoyed out of hell by all telephone ringing, the beeping of UPS (uninterruptible power supplies), the screaming of admins from the server room and the roaring of air coolers…

Suddenly said dev must have stood in the midst of the chaos… and asked for help cause "the deployment broke, project XY is offline"...

I think it was the first time since years that I screamed at the top of my lungs.

Bad idea (health issues)… but oh boy was it a pleasure to hear my own voice echo through the conference speaker and creating an echoic sound effect.

It was definitely worth coughing out my loungs for the next hour and I think it was the best emotional outburst ever.

I feel a bit sorry for the dev, but only a tiny bit.

After the whole rack thing, the broken deployment fixing and the "my ears are bleeding and I think I will never be able to talk again" action...

We had to roll out several emergency deployments to fix CVEs (eg libexpat).

This day was a marvelous shit show.

I will now cry myself to sleep with some codein.

I'm calling you out, Asus, fix your absolutely shitty piece of software or I'm never buying a motherboard from you again.

A little explanation: my PC woke up from sleep like this. On another occasion before I could take the screenshot, the CPU was sitting almost idle at 45 degrees C. The CPU fan senses that it has to spin up, but never actually does so.

I've had the opposite thing before - a case fan spinning up not wanting to spin down even if the temps are fine - which is preferable because it only causes a little bit of noise. But this here could potentially cause damage to the CPU if I put some load on it without looking at the temperature. I've partly remedied the issue by writing a batch script that kills and resets the fan control service and is triggered by Task Scheduler on resume from sleep - a thing every average Joe should do, right?

It's a shame for top-notch hardware to have to go together with such crappy piece of software. This is the X99 Sabertooth that cost me 450 EUR originally.

Thanks google for creating the illusion of an option to change the shipping address for a repair order. You even mention the new address in your notification email, but when I click on UPS tracking, I can see that you sent the shipment to the old address, which is in a different city where I can't quickly go to pick up my repaired phone. After charging an extra 95,- Euros for additional damage supposedly not covered by my warranty. Lucky you that my old phone had connection problems with the shitty Vodafone station wi-fi router, which is one of the few reasons that I still even want to use a google hardware product. Thanks google for just being slightly less wretched and mediocre than your competitors, that might grant you some more years before you will be buried in history forever. Pixel phones are just like Macbooks: high quality product and good marketing, good enough to make your customer accept everything else being bullshit. Google search is even worse, but based on the same concept: just suck a little less than your competitors but don't waste any effort trying to actually be really good at anything.