Customer service fun!

*remotes in to see customer's browser*

Customer: You can only see my browser window, right?

*now does obligatory scan of the rest of the screen to see _why_ customer felt the need to say that, spots suggestively-named JPGs...*

Me: Yes, ma'am! Only your browser window. You said the issue was...

The tech stack at my current gig is the worst shit I’ve ever dealt with...

I can’t fucking stand programs, especially browser based programs, to open new windows. New tab, okay sure, ideally I just want the current tab I’m on to update when I click on a link.

Ticketing system: Autotask
Fucking opens up with a crappy piss poor sorting method and no proper filtering for ticket views. Nope you have to go create a fucking dashboard to parse/filter the shit you want to see. So I either have to go create a metric-arse tonne of custom ticket views and switch between them or just use the default turdburger view. Add to that that when I click on a ticket, it opens another fucking window with the ticket information. If I want to do time entry, it just feels some primal need to open another fucking window!!! Then even if I mark the ticket complete it just minimizes the goddamn second ticket window. So my jankbox-supreme PC that my company provided gets to strugglepuff along trying to keep 10 million chrome windows open. Yeah, sure 6GB of ram is great for IT work, especially when using hot steaming piles of trashjuice software!

I have to manually close these windows regularly throughout the day or the system just shits the bed and halts.

RMM tool: Continuum
This fucker takes the goddamn soggy waffle award for being utterly fucking useless. Same problem with the windows as autotask except this special snowflake likes to open a login prompt as a full-fuck-mothering-new window when we need to open a LMI rescue session!!! I need to enter a username and a password. That’s it! I don’t need a full screen window to enter credentials! FUCK!!! Btw the LMI tools only work like 70% of the time and drag ass compared to literally every other remote support tool I’ve ever used. I’ve found that it’s sometimes just faster to walk someone through enabling RDP on their system then remoting in from another system where LMI didn’t decide to be fully suicidal and just kill itself.

Our fucking chief asshat and sergeant fucknuts mcdoogal can’t fucking setup anything so the antivirus software is pushed to all client systems but everything is just set to the default site settings. Absolutely zero care or thought or effort was put forth and these gorilla spunk drinking, rimjob jockey motherfuckers sell this as a managed AntiVirus.

We use a shitty password manager than no one besides I use because there is a fully unencrypted oneNote notebook that everyone uses because fuck security right? “Sometimes it’s just faster to have the passwords at the ready without having to log into the password manager.” Chief Asshat in my first week on the job.

Not to mention that windows server is unlicensed in almost every client environment, the domain admin password is same across multiple client sites, is the same password to log into firewalls, and office 365 environments!!!

I’ve brought up tons of ways to fix these problems, but they have their heads so far up their own asses getting high on undeserved smugness since “they have been in business for almost ten years”. Like, Whoop Dee MotherFucking Doo! You have only been lucky to skate by with this dumpster fire you call a software stack, you could probably fill 10 olympic sized swimming pools to the brim with the logarrhea that flows from your gullets not only to us but also to your customers, and you won’t implement anything that is good for you, your company, or your poor clients because you take ten minutes to try and understand something new.

I’m fucking livid because I’m stuck in a position where I can’t just quit and work on my business full time. I’m married and have a 6m old baby. Between both my wife and I working we barely make ends meet and there’s absolutely zero reason that I couldn’t be providing better service to customers without having to lie through my teeth to them and I could easily support my family and be about 264826290461% happier!

But because we make so little, I can’t scrap together enough money to get Terranimbus (my startup) bootstrapped. We have zero expendable/savable income each month and it’s killing my soul. It’s so fucking frustrating knowing that a little time and some capital is all that stands between a better life for my family and I and being able to provide a better overall service out there over these kinds of shady as fuck knob gobblers.

!dev

This may be a petty rant, but It's been grinding my gears for a few months now... I fucking hate ads, it's starting to be incredibly ridiculous. You start a video... 2 ads... you watch for 2 minutes, another 2 ads (and no, adblock isn't a solution, that only works on PC, not devices)?!!! You start an App... ads, you listen to music... ads... you go to google... ads, you click a website... ads... you look out of your window... ads... you walk down the street... ads... ads.. ads...
Seriously, what the fuck have we done?!! As a society we fucked up so badly... Look, no matter how many times you offer me an ad for a furniture, I'm not going to buy a fucking furniture on just any random day. You are completely wasting my already limited time... If you don't have any ads to show me, then don't show me ads, fuck you, you fucking piece of shit software... How is it that it used to be enough to click away one static, non-intrusive ad, but now 6-8 15-20 second ads, popups and intrusive, mid-content ads are the norm?! And then a piece of shit like MoviePass DARES, FUCKING DARES, To work on some sort of camera-enabled check that you actually LOOK at the ads?!!!! ARE YOU FUCKING SHITTING ME?! WHO THE FUCK DO YOU THINK YOU ARE YOU RETARDED PIECE OF BLACK MIRROR SHIT, FUCK OFF WITH THIS BRAINWASHING BULLSHIT, I'M ALLERGIC TO IT, FUCK ALL OF THIS.

I fucking promise that any software I'll make will be either free and open source, or paid only by alternative means, no ads, not ever. I will never fucking add to this retarded bullshit. Never fucking ever will I lower myself on a level where I need to actively waste the time and psyche of thousands or millions of people to get money. Fucking hell.... As if the world doesn't suck enough already, we treat humans as cattle, and It's pissing me off... In the past I used to just delete any app that annoyed me with ads, but what the fuck do I do about youtube since it's the de-facto content source on the internet? And worse, my friends and family watch youtube.. even if I avoid it that doesn't mean the problem is solved... There needs to be an alternative, and paying subscriptions for every single fucking service on the web isn't a solution. Even worse with the current economy... I'd rather eat real food, than buy shit like premium on ShitTube, Fuckify, all the random news website I might read and every app or game I start once every two months... Shit like ad-less premium accounts aren't giving me an alternative, just a way to shoot myself in the foot longterm...

Godbless everyone that releases open source software, apps, tools, websites and such. I hope to god decentralized alternatives to youtube need to happen and not in the web3 way, because that's also retarded...

Fuck, Fuck, Fuck, Shit, Fuck Shit, Piss, Cocksucker, Motherfucker, Retards, Fucking absolutely disgusting pieces of shit... ... alright, I got it out of my system, but It's gonna be right back the next time YouTube forces me to look at 20 seconds of something I already skipped 48 times today...

!dev

I come from a small shitty valley where all that people want to achieve is getting approved for loans to buy more cows and shit.. My only friend comes from there as well but he’s different, more like me.. build a life, get out and pursuit something better and bigger..
We grew up smoking everything we could and drinking everything we got because what else are we gonna do, put shit on fire? Been there, done that.. it sucks growing up on the poop hole of the world.
We both left that shithole and started careers but he’s throwing it all out the window.. he’s getting caught with weed, DUI and shit. just a few years ago he got off of more serious drugs.. He built a career and shit for about 10 years but right now he’s just throwing it all away because drugs are in his comfort zone. But he has to go give Pias samples for a while now and if he doesn’t stop he is not getting his license back and the unemployment insurance won’t even pay him because (although he lost the job because of Covid) they said it’s because he smokes weed.
Without the license goes his career as he’s a service electrician.

So fucking hurtful to see, man.
And so hard to accept that he won’t listen and than I’m not his dad who can tell him what to do..

90% of the kids I grew up with who managed to leave that shit hole ended up as homeless junkies.. I guess I’m happy to have the mindset to not end up like them.. and that’s really all it is, the mindset is the only difference (which is complex in itself of course like parenting and stuff)

The Cloud Of Bullshit

Every day I wake, and I think of my one true mission in life. To mock and ridicule paint huffing idiots. Something recently that drew my ire, like the hemorrhoids on my ass is this idea of 'the cloud', THE CLOUD and the buzzword lingo-bingo bullshit that providers use to hype and sell it.

For example, airtable is an amazing service. I love that I can insert just about anything into a row, create any of my own row datatypes, that it's flexible as all hell.

I love it.

And I hate that I'm essentially locked in to the cloud.
I fucking hate how if my internet goes down (thanks you pie eating inbred dipshits at comcast) I have no access.
If the company is bought, they'll shut down like all the rest , to be "relaunched at a later time" (or never).
I hate that if the company doesn't make enough money, or it's investors change their mind, woopsie, service is shut down.
I hate that the cloud is synonymous with massive data leaks and IOT-levels of stupidity in security practices.

Every time someone says "but its in the cloud! Isn't it amazing!"

I always think 1. YEAH IF IM AN INVESTOR I GET TO MILK LOW BROW FINGER PAINTING FUCKWITS EVERY MONTH like Adobe sucking the blood from infants who are still in college.

2. Why? So I can get locked into their platform, have them segment off previously free features (fucking youtube and the 'subscribe so you can continue playing audio with your screen off' bullshit), and then have fees increase month over month?

3. Why, so every four years during the presidential selection, if I piss off some fuckstick braindead lemming literally sucking his girlfriends BFs cock, they can potentially shut me out from my own data completely?

The Cloud is built on shit-colored hype sold to knob gobbling idiots, controlling idiots, profiting at the expense of idiots, and later fucking them for buyout payola. The Cloud is a Cloud of Bullshit shat out by huckster messiahs straight into the lapping mouths of fanatics worshiping slavishly like toilet drinking scum at the porcelain alter of a neon god, invisible, untouchable, and like a spigot, easily shut off without anyone noticing. And when it happens, I'll be there, shouting "WHERE IS YOUR CLOUD NOW?"

Native any day. 100% native or I don't fucking want it
None of this node.js-gone-native bullshit either with notetaking apps taking up hundreds of megabytes of ram, where everything is bootstrap or react, in a browser, in a window container, because people are so fucking incompetent we have to hold their hand WHILE they give themselves a reach around.

Native or nothing.

For my favorite notetaking app, I use Microsoft OneNote. "OH god, a heathen, quick, stick his body up on a stake!"

But hear me out. I'll be the first one in a crowd to kick bill gates in the nuts (not because I particularly hate microsoft, just because I think hes kind of a cunt).

So when I say onenote is good, I really fucking mean it. Sure they did some cunty things like 'dumbed down' the interface, and cut out some options. But you know what they can't do?
Shut down the damn service (short of a system update completely removing the whole app, which, frankly, wouldn't surprise me).

It's so god damn good it waxed my balls, cured my cancer, fixed my relationship with my father, found my long lost brother, and replaced ALL my irl notebooks.

It's so good that if it was cocaine I'd be hospitalized for overusing it.

So god damn good it didn't just replace all my notebooks, it even replaced and sped up my mockup process three to five times. Want layers?

Built in. Just drag an image on to the notebook to import instantly.

Want to rearrange layers? Right click select "send forward/back/bring to front/send to back".

Everything snaps to grid by default and is easily resizeable.

I had all the elements for a UI sliced and diced. Wanted to try a bunch of layouts. Was gonna take me two damn days.

Did it in three hours with the notebook features of onenote.

After I started using onenote, me and my bodypillow finally conceived even.

Sweet marries mammaries I just fucking jizzed. Thank you onenote.

P.s. It really did speed up my UI design, allows annotated images, highlighted text. Shit, it can even do kanban.

And all I can think is "good job microsoft making an awesome product for free, being dumb as fuck for not charging for it, and then not marketing it at ALL."

It was sheer fucking luck that I discovered it while was I was looking for vendor STD bloatware to blast off my new install.

OneNote: Worth a try even for the kick-gates-in-the-nuts fan club.

The cloud can suck my balls.

!rant
I am on vacation from my full time job this week. I wanted to use this week to write a PoC for a potential customer of my side business. really interesting project for me.

potential customer is a window and door manufacturer and needs an application to manage their racks.

their ERP system already has a simple rack management but it is only useable in house.

they want the drivers to be able to scan racks they deliver to a customer with a native app and they want to have a webapp for the customers to see racks that are assigned to them as well as reporting a rack ready for collection. And that all needs to be in sync with their local ERP system.

as i am a .net guy i decided to go with the abp framework (because it got recommended to me) and xamarin for the native app part (because i have experience in this).

i have now spent 4 days implementing this and it has been so rewarding. the framework is so powerful and it's template saved me endless hours.

i even wrote a very basic connector service which synchronizes data between my app and the clients ERP system. Just one way until now because of time issue, but i learned to scaffold an ef core with db first. It is noticable that the ERP system is 2-tiered - meaning the clients directly talk to the db.

Tomorrow i will implement the xamarin client.

4 days just coding what i want to. choosi g my own velocity and making my own priorities without any interruptions or discussions and a bunch of new things to learn.

Probably wasted half a day because of stupidy (implemented some bugs) but fixing and learning is part of the journey and i lime that part, too.

i am so relaxed right now 😁 just wanted to share this without a real reason :P

I am currently looking for a DAW (Digital Audio Workstation), because my music projects are starting to get a little too complex for Audacity.

So I started looking for a good, easy-to-learn, ideally free program, and quickly learned that Avid now has a free version of Pro Tools called First.

So I go to their site and fill out the registration form to get the download. In addition to creating an account with Avid, you also need to create one with iLok, which apparently has something to do with how they manage their licenses. Kinda overkill for a free program, but okay...

I download the program (about 3gigs...), install it and try to start it. It gives me an error message about missing some service. Okay? I'm confused because I notice that an 'Application Manager' service has appeared in my tray, and when I open that I can log into my new account just fine. But it still doesn't work.

There's a link in the error message to the iLok website, and it looks like ai need to dowload and install another component. Why didn't that get installed with the program if it's required?

Hmm...

So I go to the iLok site, download it and install it. Pro Tools First still won't start. I realize that the PTF installer asked me to reboot, which I didn't do because: a) I always have a lot of windows open, and b) How often is a reboot ACTUALLY required? Why would you need to reboot?

So I (begrudgingly) reboot, and now the program seems to start initializing... but then it throws an error message about some plugin that it can't load because it doesn't work for the 64 bit version. Then... why are you even looking for it?
And then it says something like: 'I can't handle that, I'm just gonna shut down'.

What?

I try starting it again. Same error appears, but then it gets past it this time... Only to throw another error message about something else it can't load, and therefore it must shut down.

Deep breath.

Third time is the charm, the program actually made it to the project create/load screen! Huzzah!
So I look around a bit, but don't do much. It doesn't seem too intuitive to me, so I start watching some tutorials on YouTube from Avid themselves. It's a little late by now, so I don't get my hands dirty that day.

Next time I want to try out the program I start it up, still get error messages, but it does seem to initialize okay. But then the 'Create project' button doesn't react when I press it.

It turns out that the program takes a looong time to log in to the avid account, even though the manager service is running and logged in...

When it finally logs on I create a new blank project, but it doesn't ask me where to save it to. I see there is a counter saying 1/3 and looking around I find some info about 'cloud based projects'.

It would seem that this program only supports saving projects to the cloud, and you get only 3 projects total. Three. THREE?

Ahem...

I add an instrument track to my new project and select the one and only plugin, which is a synth. I don't see the plugin window, like in the tutorials I watched. I fiddle around with the windows, but I only manage to get the layout fucked up. There's a handy 'Window' menu, but none of the options resets the view. The main window is now sporting a WINDOWS FUCKING 7 BORDER! And partially blocking the view of the top menu.

Blaaargh!

Frustrated, I shut the program down and restart it. I now select one of the project templates (after waiting for it to LOG IN AGAIN!) in the hope that I might have a bit more luck with that starting point.

But when the template has loaded, out of nowhere, the program goes from maximized to windowed mode! And the fucking Win7 border is back again, still messing with the main menu!

FFS!

I get the sucker maximized again and select one of the synth tracks, and Lo and Behold! The synth plugin window actually shows up! But of course there is no sound produced when I play, neither with the keyboard or my midi keyboard.

Oh no, that would have been too easy.

I see some the meters moving when I play, but no sound is produced. I check the options menu, but find out nothing useful except for the fact that the program only support 48kHz sample rate. That's pretty disappointing when you have a 192kHz/24bit soundcard.

I'm done. This piece of shit software is NOT for me. It's bloated, complicated to sign up for and install, extremely limited and buggy as hell!

The final insult is that it takes 5 minutes to uninstall because there is no uninstall option in the so-called 'Application Manager' (of course fucking not!), and doing it through Programs & Features there are 5 (FIVE!!) different apps and services to uninstall, one by one.

0/10, would not recommend.

Am I the only developer in existence who's ever dealt with Git on Windows? What a colossal train wreck.

1. Authentication. Since there is no ssh key/git url support on Windows, you have to retype your git credentials Every Stinking Time you push. I thought Git Credential Manager was supposed to save your credentials? And this was impossible over SSH (see below). The previous developer had used an http git URL with his username and password baked in for authentication. I thought that was a horrific idea so I eventually figured out how to use a Bitbucket App password.

2. Permissions errors
In order to commit and push updates, I have to run Git for Windows as Administrator.

3. No SSH for easy git access
Here's where I confess that this is a Windows Server machine running as some form of production. Please don't slaughter me! I am not the server admin.
So, I convinced the server guy to find and install some sort of ssh service for Windows just for the off times we have to make a hot fix in production. (Don't ask, but more common than it should be.)
Sadly, this ssh access is totally useless as the git colors are all messed up, the line wrap length and window size are just weird (seems about 60 characters wide by 25 lines tall) and worse of all I can't commit/push in git via ssh because Permissions. Extremely aggravating.

4. Git on Windows hangs open and locks the index file
Finally, we manage to have Git for Windows hang quite frequently and lock the git index file, meaning that we can't do anything in git (commit, push, pull) without manually quitting these processes from task manager, then browsing to the directory and deleting the .git/index.lock file.

Putting this all together, here's the process for a pull on this production server:
Launch a VNC session to the server. Close multiple popups from different services. Ask Windows to please not "restart to install updates". Launch git for Windows. Run a git pull. If the commits to be pulled involve deleting files, the pull will fail with a permissions error. Realize you forgot to launch as Administrator. Depending on how many files were deleted in the last update, you may need to quit the application and force close the process rather than answer "n" for every "would you like to try again?" file. Relaunch Git as Administrator. Run Git pull. Finally everything works.

At this point, I'd be grateful for any tips, appreciate any sympathy, and understand any hatred. Windows Server is bad. Git on Windows is bad.

Been bughunting the last week or so on this import job that is suddenly running so slowly that it takes more than 24h and is restarting on top of itself.

It used to run in anywhere from 4 to 8 hours, which was bad enough. You see, it ran on timer scheduled by our main site. So our deployment window was determined by when this job finished, and if it didn't finish during work hours, then no deployment that day.

So we got the idea to move it to a separate service to eliminate that deployment window bottleneck. And now, seemingly unrelated, it is just running slow as shit.

There is a lot of bad design in the code, and we know we want to build a completely new solution. But we also absolutely need this import to run every day until a better solution can take over.

We've taken care of some of the most obvious problems that could cause the poor performance, but it's unclear whether it's going to be enough. And with a runtime of about a day and wild variations of the most atomic partial imports, it's extremely tedious to test as well...

Man I have no idea how my company is running as stable as they do. Every time I peak under the curtain of some piece of machinery I find such bad practices…

Just found out our in house database manager only supports listing all objects in a table, updating objects by first reading each row you need to update and only support “select *” queries.

This is after having to argue with some engineers that using http or grpc when interacting with the new service I’m writing in the none-jvm language is better than writing our own driver for their custom rpc and service discovery system.

But like honestly I’d be mad if these decisions had a visible performance impact on the business, but it somehow doesn’t… this is bizzaro world where all I learned from my 8 years experience as a professional goes out the window…

This moment when your internet provider kills your VDSL for four months and offers you a 5GB LTE SIM as a replacement...

Not that I burn through hundreds of gigabytes a month or so...
Gosh sometimes I hate ISPs.

Apparently we quit our contract (we didn't) but they just internally fucked up and nobody could tell us what happened. Finally after directly contacting their management we got service back...

But hey an old laptop at the open window relaying all traffic through the barely receivable WiFi of our generous neighbors at least made devRant available :'D

My windows defender has gone out of the window.
Now whenever i open windows security app, it shows a blank page.
There's is no tray process running and I can't find any service too.
I know it's a huge virus attack.
Can anyone suggest some methods to know what is causing this problem?

This has happened once before. That time i used DISM and checked windows files integrity. It replaced corrupted ones and then windows worked fine.

This time i want to know the cause.
I wanna root it out and rip it apart.

Due to a service window, we were requested by customer to set up a separate instance of the same web application so they could keep working.

The separate instance was set up and all parties were informed.

Customer and project manager complain that people are still using the old instance, to which I replied I sent an email informing which instance should be used.

Their response: "You wrote to use the new instance, but you didn't write NOT to use the old one."

!dev. NMBS is Belgian rail service
Fucking NMBS you arseholes! Put a cactus in your arse and a pinecone in you urethra and go sit in lotus position with me in your neck!! The fucking train of 0920 still has to leave, it'd 1250 now! My train has been cancelled, everything else has at least 30 minutes delay. They announce over the speakers that a train will come in 3 minutes to the next station. Train fucking rushes by like a fucking drugged roadrunner with TNT on its burning tail! You had better payed back my ticket or I'll smash jn that fancy window at your ticket office and choke you until you carry me home fucking arseholes.

A lot of this might be an assumption based on not enough research on both NestJS and TypeScript, so if something here is not well put or incorrect then please feel free to provide the necessary info to correct me since I care far more about getting dat booty than I do being right on the internet :D

Sooo, a year or so ago I got a hold on the Nest JS framework. A TypeScript based stack used to build microservices for node. Sounded good enough in terms of structure, it is based on the same format that Angular uses, so if you use Angular then the module system that the application has will make sense.

I attempted (last night) to play with the framework (which I normally don't since I am not that much of a big fan of frameworks and prefer a library based approach) and found a couple of things that weird me out about their selling points, mainly, how it deals with inversion of control.

My issue: This is dependency injection for people that don't really understand the concept of dependency injection. SOLID principles seem to be thrown out of the window completely due to how coupled with one another items are. Literally, you cannot change one dependency coming from one portion to the other(i.e a service into a controller) without changing all references to it, so if you were using a service specification for a particular database, and change the database, you would have to manually edit that very same service, or define another one....AND change the hardwire of the code from the providers section all the way into the controllers that use it....this was a short example, but you get the gist. This is more of a service locator type of deal than well....actual dependency injection. Oh, and the documentation uses classes rather than interfaces WHICH is where I started noticing that the whole intention of dependency injection was weird. Then I came to realize that TypeScript interfaces are meeheed out during transpilation.

Digging into the documentation I found about custom providers that could somehowemaybekinda work through. But in the end it requires far too much and items that well, they just don't feel as natural as if I was writing this in C# or Java, or PHP (actually where I use it the most)

I still think it is a framework worth learning, but I believe that this might be a bias of mine of deriving from the norm to which I was and have been used to doing the most.

Product Owner (PO) the problem with this sharing widget it loads slow and people might scroll past it.
Me: ok. Let's make it fixed on the side of the page so that it's always seen, but not intrusive.
PO: No. It's not how the brand should look. And it might cover 1% of the skin ad. Let's make our own widget.
Me: that would require to create several apps on social networks and maintain the code internally instead of using a centralised service that many people already provide. You don't have the money for that.
PO: sorry I got distracted by this bird outside the window.

Me: “I think I’ll check linkedin today”

Clicks on video: “... good perspective on growth and blockchain micro service apis that leverage ML models for understanding interfaces that welcome scalability within a agile environment...”

Me: *jumps out window*

Called to fix the car window... Have to wait till thurs 22 wtf, you call this service?!?!

The following piece of advice will be for those aspiring for an IT service desk position:

When companies are looking to hire service desk agents, they're primarily looking for socially skilled people with strong communicative skills, rather than primarily technically skilled people. When I first joined the IT world, I went on different interviews for that position and across all of them there was one truth: all the interviewers were eyeballs-focused on my social and communication skills and a mere thin layer of technical skills was required (depending on how technical the service desk). In fact, I immediately got aggressively dismissed twice for two of those when I filled in a Myers-Briggs personality test according to my Sheldon-type personality (selfish, condescending etc). Conversely, when I applied for a new position and I faked that test into answering everything focused positively on the social aspect, I was an immediate top candidate.

Here's a definition from the ITIL Foundation course, chapter Service Management: Because of how lateral the function of the service desk has become today (not only used to solve technical issues, but also company-wide issues), the most important and valued skills when hiring a service desk agent are fully focused on empathy and soft skills and none of those are technical skills. This is because the service desk has people that are the front window of your company and thus you can't make social mistakes as to protect your company's reputation. That risk has to be minimized and you need the ideal people. The people who in fact solve the technical problems are behind a back-office and they are contacted by the service desk agents.

In the beginning, when I did my first service desk job, I also thought: "Oh, I'm going to have to convince them I'm this technical wizard". In the end I got hired for being able to explain technology in human language and because in the interview I successfully communicated and explained ideas to both the team manager and the CEO, not because I knew what goes on inside a computer. This is a very important distinction.
My friends have also been in service desk positions and ironically they were the most successful when they were empathetic slimeballs (saying: "of course, anything for you" while not meaning it, constantly making jokes), rather than people with integrity (those got fired for telling the customer they were wrong while being unfriendly).

I hope this helps.