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Search - "customer experience"
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Replace the teachers with no real world experience with part-time workers that are still active in IT.
I had this last year in my final year of vocational education and it was amazing, I had two teachers running their business two days a week and teaching us everything on the three remaining days.
I learnt about oop without dogs and cats, I learnt to extract information from invoices to be able to create an invoicing system without being misled by customers, and much more.
Second thing would also be something we did in my previous education. It was called "learning productively".
Basically, companies would give a project to the school and students could pick one to do for a few months. You had to have meetings with the customer, you had to give presentations and it wasn't another fucking calculator.
I've had the pleasure of working with a big corporation like this and learnt a ton in my first year.
These were extremely valuable, I think I'd still be a piece of shit developer without any knowledge on how to actually develop a full system and how to manage a project as a dev.
Peace6 -
My experience with Adobe...
(I recently moved to Canada)
Me: I want to give you money. (Tries to pay with Canadian card)
Adobe: Sorry, you have a US account, you must use a US card.
Me: Okay, what are my options to pay with my Canadian card?
Adobe: We have to delete your US account and create a Canadian one.
Me: Okay... Why can't you just switch the country from US to Canada on my account?
Adobe: *bullcrap response*
Me: Okay, delete it and transfer everything.
*Kicks me out of the chat.
*I log back in. Try to reconnect to customer service chat.
Adobe: AdobeID unable to participate in chat.
*I'm 30 minutes into this ordeal
Me: (to myself) I could literally torrent this program in 5 minutes 🤔
Lesson: if a company wants people to not torrent their software make it easier for a willing fucking customer to buy your software!
Since the chat doesn't work anymore, I called customer service and am still on hold.... 😤😤😤
Why does the internet have borders?11 -
!rant
New job (first CS job).
Day 1: Install Ubuntu
Day 2: Dev said "it was so cute when he asked if he could uninstall windows." Also, first pair programming with engineer of 12 years. First commit (he did all the work, I just tried keeping up."
Day 3: "Here, try this bug " nearly get there. Have to leave early. Team event (Group VR experience, was wicked fun with drinks afterwards. Turns out boss man is a total bad ass. Swam with sharks and giant Wales)
Day 4: Fix bug. Notice odd behaviour. Fix that too. (All on my own). Code review: "This, that but works and is good." Get asked if I want to go to customer to do A, B and C. Tell Boss I only know B. He said "Tell me what you need for A and C."
I'm so God damn happy.8 -
LinkedIn is an alternative reality unhooked from the rest of the world, where hypocrisy and arrogance meet, creating Leaders, Experts and Analysts.
- Every company is an industry leader globally.
- Every offer is life-changing.
- Every normal person suddenly is an expert in his field
- Each candidate is an expert in time management, customer relationships, and software development priorities.
- They are all happy to share their achievements in a disinterested way
- They all deal with important issues, with great reflections on the meaning of life and reality around us
- Each written post usually starts with a question followed by a life experience
- Companies are dynamic, they change their internal processes on a daily basis
Please shoot me, I've had enough of this shit.
- Few companies are leaders globally
- The offers you make are traps and I always have to look for where the bullshit is.
- You're not an expert in your field if you've been doing the same thing for 10 years without moving your ass out of that chair.
- If you were a time management expert, I wouldn't have to call you every week for unresolved tasks, and I wouldn't even have to do 150 meetings to postpone the goals set. Exactly what is your experience with the customer? Because by heart shutting up and always saying yes is not a good way to get the job done.
- I have great news for you. Nobody gives a shit about your work successes. At most they're envious.
- If you really are such a deep and introspective person... how the fuck is it that working with you is hell?
- Copying a quote from a website and then building a narrative on it doesn't automatically make you a superstar
- Companies, especially the largest ones, take years to change and if they do it is because there is the economic motivation behind it, not because they are visionaries.
This rant was written by scrolling through my LinkedIn feed.15 -
Sales manager: Hi all, we are launching a new internal hackathon. Form up a team with the right expertise to help with address the problem statement and get going!
Me: what’s the problem statement?
Sales manager: you have to sign up first. There’s proprietary company info with our plans for next year involved. You have to agree to terms and conditions before continuing. Legal say so.
Me:
*signs up*,
*fills in docU-sign*,
*clicks through 3 other screens*
Ok let’s see this problem statement.
“What new and magical customer experience can you create and launch to win in our markets”
... that’s not a fucking problem statement ... and why the fuck does that require filling out a docu-sign form to see?
I REALLY fucking hate legal / sales people. Wasting everyone’s time.4 -
Apparently, part of being a software engineer means knowing how to read minds and do other people's jobs.
While implementing a user story for marketing, we found some associated features that, according to the database, have not been used for years. We tell them this. We do the courtesy of asking, "Hey, is there anything on the site that is utilizing these features? We'd like to clean up the DB."
"We don't know."
Engineering suggests, "Ok, lets turn the feature off, then, and see if anyone complains. It's been years according to the DB."
Marketing gets angry and hostile and says, "That's not the way to do things!"
I don't vocalize, "Well, not knowing how to do your own damned job is not the way to do things."
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Marketing asks us to integrate a third party feature to the site. We ask, "Ok, what page do you want it on, and what information do you want to collect, and what should it look like?"
"I don't know. You're engineering. You tell us."
We implement it as best we can.
Marketing says, "HEY! This isn't done right! It's missing this and this and this!"
"Did you ask us to implement that? According to the user story, it passes acceptance criteria."
Marketing says, "I thought you would just know that! I didn't know it was a separate thing. Just put it on all the pages, then. You guys really should know the site better."
Engineering gets angry and hostile
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Marketing says, "We need this removed from the site."
Engineering replies, "We have a GUI for that. Just go to this URL and you can do it yourself."
Marketing replies, "Well, if that's a really complicated thing, can you just run a script against the DB?"
Engineering says, "If we've built a UI for you, we really shouldn't be executing SQL scripts directly against the DB."
Marketing gets angry and hostile.
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Engineering tries asking nicely.
"Marketing, if you want us to add new stuff to the site, or change stuff, please tell us what it is and where it should go and what the customer experience should be like."
Marketing replies, "We don't know the site that well. We are leaning on you to tell us."
I do not vocalize, all while trying to keep my eyes from bulging out of my head, my face red with rage, "YOU ARE IN CHARGE OF SELLING SHIT ON A WEBSITE THAT YOU KNOW NOTHING ABOUT. YOU ARE ASKING FOR CHANGES TO SOMETHING YOU DON'T EVEN UNDERSTAND. WHAT IS WRONG WITH THIS PICTURE?"
Engineering is angry and hostile.3 -
When you start a new job as a Senior Developer, and start asking questions about the code, and you have these collections of conversations with other front-end people:
Exhibit 1:
Me: Ahh so I see the filtering and pagination is all done with Javascript in the front end...
Random dev: No, it's done with Angular.
Exhibit 2:
Me: I think we should add frontend pagination to this page. There will be too many elements on it if you're a customer with 2000 servers.
Random dev: Don't bother, there's no pagination in the API call... So that will not gain any performance.
Me: But it wouldn't take long to implement and it would improve the user experience, why would you want to show ALL the elements, when you have an option not to... Also, it WILL be a major performance hit, especially on mobile.
Random dev: People will use search anyway.
😥🔪
Also, there are no coding standards, every file looks different, and my opinion is being disregarded in everything, and I thought my last job was bad...
Seriously how are some people hired as front-enders?
Since I just took this job, I feel obligated to stay a couple of months... But hey, don't cry for me, I might have more rants for you. 😂
Sorry for the long rant, here's cake: 🍰5 -
Yesterday the web site started logging an exception “A task was canceled” when making a http call using the .Net HTTPClient class (site calling a REST service).
Emails back n’ forth ..blaming the database…blaming the network..then a senior web developer blamed the logging (the system I’m responsible for).
Under the hood, the logger is sending the exception data to another REST service (which sends emails, generates reports etc.) which I had to quickly re-direct the discussion because if we’re seeing the exception email, the logging didn’t cause the exception, it’s just reporting it. Felt a little sad having to explain it to other IT professionals, but everyone seemed to agree and focused on the server resources.
Last night I get a call about the exceptions occurring again in much larger numbers (from 100 to over 5,000 within a few minutes). I log in, add myself to the large skype group chat going on just to catch the same senior web developer say …
“Here is the APM data that shows logging is causing the http tasks to get canceled.”
FRACK!
Me: “No, that data just shows the logging http traffic of the exception. The exception is occurring before any logging is executed. The task is either being canceled due to a network time out or IIS is running out of threads. The web site is failing to execute the http call to the REST service.”
Several other devs, DBAs, and network admins agree.
The errors only lasted a couple of minutes (exactly 2 minutes, which seemed odd), so everyone agrees to dig into the data further in the morning.
This morning I login to my computer to discover the error(s) occurred again at 6:20AM and an email from the senior web developer saying we (my mgr, her mgr, network admins, DBAs, etc) need to discuss changes to the logging system to prevent this problem from negatively affecting the customer experience...blah blah blah.
FRACKing female dog!
Good news is we never had the meeting. When the senior web dev manager came in, he cancelled the meeting.
Turned out to be a hiccup in a domain controller causing the servers to lose their connection to each other for 2 minutes (1-minute timeout, 1 minute to fully re-sync). The exact two-minute burst of errors explained (and proven via wireshark).
People and their petty office politics piss me off.2 -
*dad's w10 computer running super slow*
*checks task manager*
100% disk usage
*checks whatever-the-advanced-system-monitor-is-called*
*Compattelrunner.exe is at the top of the list in disk usage*
*searches online to find what the hell that is*
"Compattelrunner.exe collects program telemetry information if opted in to the Microsoft EatASackOfDicks Customer Experience Fuckup"
Telemetry is supposed to be disabled on this computer.
What the fuck Microsoft, if you want to straight out lie to my face as a customer at least try to not be so obvious that you basically lock down my computer with your telemetry shit.3 -
TL;DR
A "friend" is a tech fraud. Faking his resume as a software engineer! Only interested on the salary. This is unfair to all of us putting the hours of effort/practice just to improve our craft! 😠😤
I have a "friend" who is faking his resume, putting fake experiences and putting jargons not even related to tech just to make himself smart. He's using his customer service rep experience to talk confidently. His resume fcking long, 3 pages of fakery. I can't help, but to laugh when he sent it to me.
He has a tech degree, but worked in a BPO industry for 4 years, then recently, he quit. He got jealous with the lucrative software development industry and he wants to relearn coding, as a friend and I like sharing my knowledge, I agreed to guide him in the process.
After 3 moths, he got his first job, but unfortunately he got fired after two weeks because he commited sensitive data to the remote repo.
Then after a month, he got his second job and worked there for 6 months, he still don't know what his doing and always ask me solutions when he is stuck.
He got his 3rd job, remote work with high compensation. Fast forward after 3 months, he only got 1 month of salary, the other 2 wasn't given for unknown reason, my best guess is the company noticed his experience on paper does not match on real life.
Currently, he's working on another remote work with same compensation as before, and he still asks me super simple questions from time to time.
This is so unfair to all the devs who truly deserves the opportunity.20 -
Help.
I'm a hardware guy. If I do software, it's bare-metal (almost always). I need to fully understand my build system and tweak it exactly to my needs. I'm the sorta guy that needs memory alignment and bitwise operations on a daily basis. I'm always cautious about processor cycles, memory allocation, and power consumption. I think twice if I really need to use a float there and I consider exactly what cost the abstraction layers I build come at.
I had done some web design and development, but that was back in the day when you knew all the workarounds for IE 5-7 by heart and when people were disappointed there wasn't going to be a XHTML 2.0. I didn't build anything large until recently.
Since that time, a lot has happened. Web development has evolved in a way I didn't really fancy, to say the least. Client-side rendering for everything the server could easily do? Of course. Wasting precious energy on mobile devices because it works well enough? Naturally. Solving the simplest problems with a gigantic mess of dependencies you don't even bother to inspect? Well, how else are you going to handle all your sensitive data?
I was going to compare this to the Arduino culture of using modules you don't understand in code you don't understand. But then again, you don't see consumer products or customer-specific electronics powered by an Arduino (at least not that I'm aware of).
I'm just not fit for that shooting-drills-at-walls methodology for getting holes. I'm not against neither easy nor pretty-to-look-at solutions, but it just comes across as wasteful for me nowadays.
So, after my hiatus from web development, I've now been in a sort of internet platform project for a few months. I'm now directly confronted with all that you guys love and hate, frontend frameworks and Node for the backend and whatever. I deliberately didn't voice my opinion when the stack was chosen, because I didn't want to interfere with the modern ways and instead get some experience out of it (and I am).
And now, I'm slowly starting to feel like it was OKAY to work like this.7 -
My worst experience was at my job where they told me I have to move to a permanent position from 3 years of contracting without a specific offer.
Why is that bad? In my country it means approximatly 40% lower wage.
I came into the job with PHP knowledge when they were looking for Perl on a project one year behind schedule. I learned the language and finished working demo in 6 weeks.
After that, every project that was ever assigned to me was done within 5-15% of the allocated time. I'm not kidding here. My manager loved be, because I was reliable, fast and I even 'accidentaly' solved other problems, like for instance I developed simple syslog search tool and benchmarked zip algos for reading speed, and the fastest had 70% better compression than the algo used before (gzip into plzip on 1-2gb files). That solved anothet problem - syslog servers did not have enough disk space and they didn't have money to upgrade the server.
The number of projects I touched or developed was over 20.
I also lead and developed our team's most successful tool, that every customer was throwing money to buy, while cutting down costs everywhere.
And after three years of that, my manager says that there are no more money for contractors. And the only possibility is going for employment. Without any specific offer! Just 'we cant do this anymore'.
Which I understand, that can happen in corporation, but ffs after all I've done, I expected warmer attitude. Not like 'you may have to leave, since we do not really care'.
I liked the people there, even though the corporation environment was lacking in many respects, but I wanted to help our local branch with everything I could and they gave up on me like that.
So I started looking elsewhere and I found a startup which offered 6 times the money I had in my previous job and promises to relocate me to USA. Which is the best thing that has happened to me that year and second best in my whole life!3 -
Me: Hi! I'd like to apply for the front-end developer position!
Them: Mmhmm. What's your education? It involves a lot of javascript.
Me: I recently earned a certificate in javascript development for front-end, on top of my professional experience.
Them: What's you're experience?
Me: 8 years of professional front-end development.
Them: Hmm. That won't work. What about this job, Implementation Specialist?
Me: So I have to help the customer write requirements, train the customer with new software, write documentation for the customer... you want me to apply to be in customer support?
Would I have spent the last 8 years of my life learning and earning programming if I liked dealing with people?3 -
The other day, I customer of ours asked me to try to improve the performance of an application of his in a particular method. The method in question taking more than 5 minutes.
I took a look at what it did in the profiler, and it shocked me. More than 100k selects to the database, to retrieve 116 records...
I took a look at the code... Scores of selects in nested loops inside other nested loops inside of... That seemed normal to them...
At the end after we improved it's performance it took 3 seconds...
What shocks me the most is that the customer is a developer himself, really knowledgeable and has an order of magnitude more experience than I do. Am I too anti "worthless database round-trips"? Is that normal? :S1 -
Worst experience was my first job after study. They told me at the interview that the job has very low travel activity... "we are doing most of the projects in-house...just traveling to the customer now and then for kick offs or when the software has to be trained"
A half year later I had to travel every fucking week to the customer. Fixing shitty code from a freelancer who never worked in a team, in a language I've never used before (they told me the first day at the customer). Don't get me wrong, I love learning new stuff but this project and architecture was a totally fucked up mess. Flew every monday to the customer (had to get up at 4am monday morning to get the flight) and friday back. Quit the job after living 3 months from a fucking suitcase. -
Being me. Fresh out of UNI with a three year bachelor in CS, no work experience. Starts in a big tech company with a lot promise of exciting project etc. Starts in 3 projects with one lead dev and two senior devs.
First month begins. I start by setting up my local environment and read documentations, which is fairly irrelevant and old. One of the senior devs quits.
Second month begins. Lead dev quits as well and the other senior dev having sick leave for the rest of the month. Basically I'm on my own, but thankfully not responsible for the projects.
Third month begins. The other senior dev is still sick. Nobody to help. Now I'm forced to talk to customer with a lacking knowledge of projects. Nobody knows what is going on. Hopefully my other senior dev will come back.
Fourth month begins. My senior have quit as well. I've been assigned as responsible of all three projects now. FML.
Fifth month begins. I begged my manager for help. Got a junior dev to help me with one of the projects. He and I still have no clue what we should do.
What a shitty start to a career as a developer.
Anybody having a similar experience?5 -
Worst collaboration experience story?
I was not directly involved, it was a Delphi -> C# conversion of our customer returns application.
The dev manager was out to prove waterfall was the only development methodology that could make convert the monolith app to a lean, multi-tier, enterprise-worthy application.
Starting out with a team of 7 (3 devs, 2 dbas, team mgr, and the dev department mgr), they spent around 3 months designing, meetings, and more meetings. Armed with 50+ page specification Word document (not counting the countless Visio workflow diagrams and Microsoft Project timeline/ghantt charts), the team was ready to start coding.
The database design, workflow, and UI design (using Visio), was well done/thought out, but problems started on day one.
- Team mgr and Dev mgr split up the 3 devs, 1 dev wrote the database access library tier, 1 wrote the service tier, the other dev wrote the UI (I'll add this was the dev's first experience with WPF).
- Per the specification, all the layers wouldn't be integrated until all of them met the standards (unit tested, free from errors from VS's code analyzer, etc)
- By the time the devs where ready to code, the DBAs were already tasked with other projects, so the Returns app was prioritized to "when we get around to it"
Fast forward 6 months later, all the devs were 'done' coding, having very little/no communication with one another, then the integration. The service and database layers assumed different design patterns and different database relationships and the UI layer required functionality neither layers anticipated (ex. multi-users and the service maintaining some sort of state between them).
Those issues took about a month to work out, then the app began beta testing with real end users. App didn't make it 10 minutes before users gave up. Numerous UI logic errors, runtime errors, and overall app stability. Because the UI was so bad, the dev mgr brought in one of the web developers (she was pretty good at UI design). You might guess how useful someone is being dropped in on complex project , months after-the-fact and being told "Fix it!".
Couple of months of UI re-design and many other changes, the app was ready for beta testing.
In the mean time, the company hired a new customer service manager. When he saw the application, he rejected the app because he re-designed the entire returns process to be more efficient. The application UI was written to the exact step-by-step old returns process with little/no deviation.
With a tremendous amount of push-back (TL;DR), the dev mgr promised to change the app, but only after it was deployed into production (using "we can fix it later" excuse).
Still plagued with numerous bugs, the app was finally deployed. In attempts to save face, there was a company-wide party to celebrate the 'death' of the "old Delphi returns app" and the birth of the new. Cake, drinks, certificates of achievements for the devs, etc.
By the end of the project, the devs hated each other. Finger pointing, petty squabbles, out-right "FU!"s across the cube walls, etc. All the team members were re-assigned to other teams to separate them, leaving a single new hire to fix all the issues.5 -
Once upon a time, one or two jobs ago, a really awesome engineer specced out a distributed search application in response to a business need. This company was managed pretty oldschool and required a ton of paperwork and approvals.
The engineer spent many weeks running tests and optimizing the hell out of this app cluster. It flew, and he had the data to prove it could handle production workloads (think hundreds of terabytes of data being processed every single day)
Part of the way he achieved this was having RAID0 on all of the servers to maximize I/O throughput. He didn't care much about data loss, since the application itself was fault tolerant on a much more granular level.
Management, hearing about this, absolutely flipped their shit and demanded RAID6 instead. This despite the conclusive data that the engineer had that proved RAID6 couldn't keep up.
He more or less got told to STFU.
Even this despite the fact that a RAID restripe would actually take many times longer than rebuilding the failed node from scratch (a process that took about 30 minutes by hand, and could probably be automated to be done in less than five), causing a longer exposure to actual data loss throughout the length of the days-long array rebuild time.
The ill-thought-out requirement added about 50% to the cost of the project (*many* more hard drives now required), beyond the original budget, and the subsequent bureaucratic wrangling resulted in a late product launch.
6 months or so later, after real customers were using this product, the app was buckling under around half of its expected workload. A friend of the engineer suggested to management to try RAID0. Sure enough, that resolved the I/O bottleneck.
This rage-inducing story has a happy ending, though! Said engineer left the company not long after this incident, citing it as a reason for his departure. He was immediately hired by another company, making integer multiples of his prior salary.
The product the company botched the launch of by ignoring his spec? It died a few months later. Maybe the poor customer experience was to blame? Maybe the late launch? Maybe it was another reason entirely.
Either way, millions of dollars of hardware now sat fallow. This was a black eye on the company all the way up to the C-level.
tl;dr: Listen to your engineers. You hired them for their expertise.5 -
Worked for a friend of mine in the early 2000s. Had to implement a booking system into PHP for some private customer. This was PHP 4.something, the CMS was some alpha release of an open source project that my friend was sure was the future (it wasn't), and the specs were one A4 page of pencil scribbles that he took while talking to the customer.
Deadline was insane, nothing worked. I worked from getting up to laying down to get shit done, not being able to sleep, feeling stressed all the time. One week before roll-out I actually managed to get it running and we showed it to the customer. He was like "nope, that's not what I meant" and demanded lots of changes but accepted only one or two weeks of roll-out delay.
I did finish the job, made some good money, but then quit as soon as it was done.
This experience broke me so much that I worked in a workshop for 2 years to get away from programming as far as I possibly could.2 -
I have been a frontender for a long time. I recently showed interest in backend development, and said to my boss that that is what I would like to pursue. He said that was never going to happen and I would only be a frontender in this company.
A lot of horrible things happened, some of the Lead Developers bailed and another developer flatly out committed industrial spionage on the company.
Then because of shortage of staff, gave me backend tasks, which all I completed within deadlines with few exceptions of course.
My project manager was very impressed about it.
Then I noticed the project management didn't concern themselves with ongoing projects, they became more focused on customer support and management of unhacking etc.
I noticed a wide gap that made it so all projects went past due the time because lack of coordination and planning
I stepped in because I was annoyed that this was common practice in the company.
While my two bosses were on vacation, they nominated me to be the "boss" of the company.
I earn close to minimum wage, and I felt this wasn't fair if I was to continue to do what I have done. So when our boss called us into a meeting and he said that he was going to move slowly away from the company, he said we should keep the reins of the company.
I didn't say much then, because I didn't feel like taking on so much responsibility I knew I wasn't to gain anything from more than knowledge.
I confronted him today and told him how I have felt throughout a long time. He basically said I hadn't proven myself and because of my young age, I didn't deserve to have more right now.
I was annoyed, he said he expected the same from every coworker and that I wasnt special or unique and that I could easily be replaced.
Not to mention I never got to finish a sentence without him interupting me or raising his voice to deafen out mine.
Have you ever had this experience and how did you feel? I feel terrible to be honest..11 -
I am calling this a premonition rant, of more rants to come.
I have a feeling in my bones.
We have a newly acquired fat cat customer with bucks to blow who we have done some digital work for already and swag bag of marketing perkiness.
I will call the CEO of this whale "The Porcupine"
The Porcupine has a business degree and industry experience, nothing to do with websites or applications.
It claims to be a visual perfectionist yet never delivers an overall coherent review.
It likes to fixate on minor brand style differences in websites and apps we have built.
The Porcupine seems to be always busy with policy and legal and other things rather than participating in their own projects.
Procrastination on feedback or reviews until the day before release is common.
Many overtime hours worked, not a sliver of thanks. The haughty attitude indicative of somebody who thinks web development is like desktop publishing.
"It's just code" in response to a crash production server change they were warned was a risk that borked all of our responsive templates and took 3 hours to fix.
Their entire brand is shades of pea green, grey and lime. No serif fonts because they are suck. Arial and Helvetica are boss.
One of my devs missed a CSS style on privacy policy hyperlink text that went times new roman and I had various account directors and our CEO on phone telling me how embarrassing it was for us to let this happen.
Anyway. They pay on time and the cost estimates for all the upcoming work are juicy.
We have shitloads going on for an upcoming hard date conference and everything is already compressing.
Therefore I can already smell doom and feel those porcupine quill getting closer to my ass as I beg their AD today if we have any feedback on the 10 or so project reviews yet?
Nope.4 -
Nope, definitely not going to work for that customer anymore. Fuck this shit. At least for this week.
My background: mid-30 years old, some kind of business & IT consultant / lead dev working for a mid sized CRM consulting company, with approx 15 years of experience in development and software architecture, most of the time "thinking" in C#, still learning new languages, being a cloud evangelist and team lead. We usually have customers with customers (B2B/B2C).
Personality type "campaigner" (ENFP-A).
Today the project lead of my client (a big corporation in the energy industry) told me that he still didn't order all the necessary resources for the cloud project. Just to be clear: He's on the client side. We (the architects, one internal and me) told him one month ago what we need for the beginning. Just a few things - an Azure subscription, a license for the CRM platform, and our dev tools.
And now let's guess when the project is planned to begin? Yeah, right: 1st of April. NO APRIL'S FOOL. And guess what? Next Tuesday we'll do the onboarding for the new (external) devs, and NOTHING will be ready. Yeah, just let us build stuff in our minds, and on the whiteboards, because it's an AGILE project, right? We don't need any systems and tools...
And now he sent me the questionnaires which need to be answered before any cloud service can be ordered by the corporate IT. And yes, he didn't answer a single thing, and just meant "Those are architecture questions" (they are not) and (of course) "please provide the answers until Monday morning, so we can FINALLY order the services."
Yeah, you fucktard. Of course it's MY FAULT now. Maybe I should write an email to your boss asking how we can speed things up a little bit...3 -
Our project at work goes live in 3 weeks.
The code base has no automated tests, breaks very often, has never had any level of manual testing
will not be releasing with any form of enforced roles or permissions in our first release now due to no time to enforce, however there is a whole admin api where you can literally change anything in our database including roles.
We also have teams in various countries all working separately on the same solution using microservices with shared nuget packages and they aren't using them properly.
Our pull requests are so big - as much as, 75 file changes - in our fe app that I can't keep up with it and I honestly have no idea if it even works or not due to no automated tests and no time to manually test.
We have no testing team, or qa team of any sort.
Every request into the system has to hit a minimum of 3 different databases via 3 different microservices so 1 request = 4 requests with the load on the servers.
We don't use any file streams so everything is just shoved in the buffer on the server.
Most of the people working on the angular apps cba to learn angular, no one across 2 teams cba to learn git. We use git so they constantly face problems. The guy in charge has 0 experience in angular but makes me do things how he wants architecturally so half the patterns make no sense.
No one looks at the pull requests, they just click approve so they may as well push directly to master.
Unfinished work gets put in for pull request so we don't know if the app is in a release state since aall teams are working independently, but on the same code base.
I sat down and tested the app myself for an hour and found 25 fe only issues, and 5 breaking cross browser issues.
Most of our databases are not normalised. Most of our databases make no sense. 99% of our tables have no indexing since there is no expertise with free time to do it.
No one there understands css properly. Or javascript.
Our. Net core microservices all directly use ef in the controller actions so there is no shared code there.
Our customer facing fe app is not dry because no tests so it was decided it was better this way.
Management has no idea on code state, it seems team lead is lieing to them about things like having any level of tests.
Management hire devs that claim to be experts but then it turns out they have basically no knowledge of what they were hired to do, even don't know what json is or the framework or language they are hired for, but we just leave them to get on with it and again make prs too big to review.
Honestly I have no hope that this will go well now but I am morbidly curious to watch. I've never seen anything like the train wreck that we are about to get experience.5 -
This customer's dev is going to be the end of me. I had to explain to him why it doesn't make any sense to return a value after throwing an exception.
In a function that was supposed to insert a record amd return its id, in the error handling code:
catch(Exception ex) {
//logs the exception
throw ex;
return - 999; //this code will NEVER be reached, and why the f.... - 999?
}
The customer wants us to develop the project together, but he won't listen and always write whatever he wants. Some might be differences in taste. Like me preferring
if(condition) {
return a;
}
return b;
And him preferring :
Foo result = null;
if(condition) {
result = a;
} else {
result = b;
}
return result;
Ok, that I can accept. But things like the one I'm ranting about... I wont.
I'm starting to wonder what was he doing during his "9 years of coding experience"10 -
Why yes, of course Microsoft. I would love to tell you what I think about working with .Net *stops banging fist on desk to twirl moustache*1
-
!rant
I am on vacation from my full time job this week. I wanted to use this week to write a PoC for a potential customer of my side business. really interesting project for me.
potential customer is a window and door manufacturer and needs an application to manage their racks.
their ERP system already has a simple rack management but it is only useable in house.
they want the drivers to be able to scan racks they deliver to a customer with a native app and they want to have a webapp for the customers to see racks that are assigned to them as well as reporting a rack ready for collection. And that all needs to be in sync with their local ERP system.
as i am a .net guy i decided to go with the abp framework (because it got recommended to me) and xamarin for the native app part (because i have experience in this).
i have now spent 4 days implementing this and it has been so rewarding. the framework is so powerful and it's template saved me endless hours.
i even wrote a very basic connector service which synchronizes data between my app and the clients ERP system. Just one way until now because of time issue, but i learned to scaffold an ef core with db first. It is noticable that the ERP system is 2-tiered - meaning the clients directly talk to the db.
Tomorrow i will implement the xamarin client.
4 days just coding what i want to. choosi g my own velocity and making my own priorities without any interruptions or discussions and a bunch of new things to learn.
Probably wasted half a day because of stupidy (implemented some bugs) but fixing and learning is part of the journey and i lime that part, too.
i am so relaxed right now 😁 just wanted to share this without a real reason :P3 -
Something I have learnt in the past month:
Never settle for a low salary no matter how good a company sounds (unless it's a really prestige company) if they don't realise your worth and don't care about their employees. Salary is important. You are important. And customers are important. Any company that just values money, income, profit and growth over their customer and employee experience is a huge red flag. If your work life is so stressful that it doesn't let you have a good work/life balance then avoid it. What comes above being a developer is being healthy and I think alot of people don't realise this. It may sound good to work as an engineer for a big platform but if they only value themselves you are just a cheap slave, move on and do something respectable and enjoyable.
Just my life lesson in applying for grad jobs.4 -
Many years ago, when I moved from a semi-experienced developer to an absolute beginner project manager at another company, my very first project was an absolute clusterfuck.
The customer basically wanted to scrape signups to their EventBrite events into their CRM system. The fuckery began before the project even started, when I was told my management that we HAD to use BizTalk. It didn't matter that we had zero experience with BizTalk, or that using BizTalk for this particular project was like using a stealth bomber to go down to the shops for a bottle of tequila (that's one for fans of Last Man on Earth). It's designed to be used by an experienced team of developers, not a small inexperienced 1-person dev team I had. The reason was for bullshit political reasons which I wasn't really made clear on (I suspect that our sales team sold it to them for a bazillion pounds, and they weren't using it for anything, so we had to justify us selling it to them by doing SOMETHING with it). And because this was literally my first project, I was young and not confident at all, and I wanted to be the guy who just got shit done, I didn't argue.
Inevitably, the project was a turd. It went waaay over budget and time, and didn't work very well. I remember one morning on my way to work seriously considering ploughing my car into a ditch, so that I had a good excuse not to go into work and face that bullshit project.
The good thing is that I learned a lot from that. I decided that kind of fuckery was never going to happen again.
A few months later I had an initial meeting with a potential customer (who I was told would be a great customer to have for bullshit political reasons) - I forget the details but they essentially wanted to build a platform for academic researchers to store data, process it using data processing plugins which they could buy, and commersialise it somehow. There were so many reasons why this was a terrible idea, but when they said that they were dead set on using SharePoint (SharePoint!!!) as the base of the platform, I remembered my first project and what happened.
I politely explained my technical and business concerns over the idea, and reasons why SharePoint was not a good fit (with diagrams and everything), suggested a completely different technology stack, and scheduled another meeting so they could absorb what I had said and revisit. I went to my sales and head of development and basically told them to run. Run fast, and run far, because it won't work, these guys are having some kind of fever dream, it's a clusterfuck in the making, and for some reason they won't consider not using SP.
I never heard from them again, so I assume we dropped them as a potential client. It felt amazing. I think that was the single best thing I did for that company.
Moral of the story: when technology decisions are made which you know are wrong, don't be afraid to stand up and explain why.3 -
Follow up on a previous rant:
I visited a customer to talk about the reporting discrepancy between two applications.
It turns out the applications were custom built by outsourced developers from Russia, that communicate with each other through a byzantine (and completely undocumented) series of web services, excel import/export tasks, and a customized SSRS environment.
These are spread across at least half a dozen servers, some on-premise and some cloud based, there are at least 3 SQL servers (2 running 2005, one running 2000), a 10 year old local install of TFS (which no one knows a username/password for), and who-knows-what-else.
They laid off their entire IT team years ago, and they have no backups.
I'm not certain anyone there even understands what the software is supposed to be doing beyond the most general terms.
No one knows if they even have source code.
Biggest case of "nope!" I've encountered in more than 20 years of IT experience.1 -
Just had a customer into my shop. A regular chap but we've never really spoken before. Turns out he's a system architect for British Aerospace Engineering, a huge company up here in the north of England. So we were chatting about what I study and what he does and I said, if I come out with a first or solid/high 2:1 in my software engineering degree, would that qualify me for an entry level at your place, and he said no. Hrs part of the interviewing panel, and he wouldn't even consider people my age (23 at time of qualification) without at least having another job in the field, and said most places would be the same. So let's say I decided to not go in for anything Web development and focused on C++, is there any sort of way you guys know of gaining experience in the field without first having another job? As mentioned I do freelance Web development, but do you think having a large Github portfolio and such would help me stand a chance? I know I'll need to take a lower tier job straight out of uni in the field, but as something to help speed the process along...5
-
Project manager talks like,
Its going to change the entire customer experience.
What actually changed :
Changed the icon of the button, that the customer never uses.
:D -
I think I've reached some kind of job nirvana. My coworkers and I all complain about our work. We're overworked, underappreciated, underpaid, and and have to deal with all sorts of bullshit all the time. Pretty much everyone who has been on the team longer than a year is talking about quitting.
But I started at this company as a level 1 tech support phone technician before I transferred into the DevOps side of things, and that tech support job was SO much worse. Way more stressful, way less pay, mandatory overtime, horrible scheduling, being forced to remain calm while people hurl insults at you over the phone, and it was a dead-end job with a high turnover rate and almost no opportunities for advancement of any kind.
And every time I think back on that job, I realize that what I have now is actually pretty great. I'm paid well (still underpaid for the job I do, but catching up really fast due to my current boss giving me several big raises to keep me from quitting lol). I deal only with other tech people like developers and data scientists so no more listening to salesmen insult me on the phone. I'm not in any sort of customer service role so I can call people on their bullshit as long as I'm professional about it. I'm salaried so they can't make me work horrible shifts. 99% of my days are a normal 9-5 workday. I actually have a reliable schedule to plan around.
People treat me like the adult that I am.
I'd get a similar experience at other, better-paying companies, for sure, but what I have now is still pretty great.
I'm sure I'll be back in a few days to rant about more nonsensical bullshit and stress, but for now I'm feeling the zen. -
has one of you guys ever had an aggressive customer? The type that says to come visit your office to break everything out of anger? I had that experience today.2
-
https://devops.com/dear-staging-wer...
What the F#*@&$# %#@$!?!?!
This person has decided to skip using staging, because it doesn't correctly reflect prod!
If that's your problem, than why don't you try to fix it? Create a DB with fake data, make one based on anonymised customer data, or even do it on non-anonymised data (with permission of course), but fix the staging env so that it reflects prod!
This is a devops site (it's literally the name!), and instead of teaching you how to make staging exactly like prod, they tell you to do what caused the creation of the staging->prod system IN THE FIRST PLACE!!!
There's all these stuff like Vagrant that are literally designed to help you as a dev mimic prod, and you just throw it all out!?
"With feature flags, I can safely test in production without fear of breaking something or negatively affecting the customer experience."
Famous last words.12 -
lambda lambda lambda!
So I was tasked with porting a bunch of code to a new set of libraries a few years ago. I didn't have a whole lot of experience with the framework at the time. I just fixed issues with what I thought should be in there. I mean it compiles right?
Fast forward 4 years:
Coworker: Uh, Demo, this printing code doesn't work. A customer is complaining.
Me: I didn't work on that.
Coworker: Yes, you did...
Me: Oh, yeah, I remember that. I just guessed. I didn't know what I was doing back then. It looks like I am not waiting for the printer. I will put a lambda in there to notify when the printer is ready. Then another lambda inside of that to delete objects when that is done. Hey! I put a lambda inside lambda!
Coworker: Thanks, it works now.
Talking to my boss later. I had just explained how I fixed the issue:
Me: I put a lambda inside a lambda! Wait, I have a new goal. Putting a lambda inside a lambda inside a lambda!
Boss: Uh, I am not sure that is a "good" goal...7 -
I will NEVER work in customer support. When my friend said that, I thought ,,it can't be that bad". Now I understand him. Well, once you experience how it is talking with that idiots... Two fucking senceless hours. Words cannot explain how much i hate it.
-
* break it into elementary steps, small enough to fit into your "estimation time unit", e.g. days or hours.
* estimate those steps for "developing at a leisurely pace" if nothing goes wrong.
* think about "what could go wrong" (list everything!) and adjust values accordingly.
* adjust total amount with experience values, like:
* times 1.2 for every manager
* times 1 to 4 based on which legacy projects i have to touch
and finally:
* multiply with `1+log(t/u,2)`, with `u` being the amount of useful data in the requirement description and `t` being the total amount of data in the requirement description
* sample: with our current "favourite" customer, about 90% of all tickets is garbage, so t/u = 100/10 = 10 => log(10,2) = 3.3 => multiply everything with 4.34 -
48 hours.
We had 3 weeks of "manual data collection": pencil, paper and a dozen of people around all the offices of the company with the task to collect serial numbers of every piece of equipment used.
Then we had 3 weeks of data entry, a dozen of people copying all handwritten data to a custom made VB form.
And then there was me, the guy that was in charge of verifying, zipping and sending the data to the client. I spent 48h non stop to go through everything, finding, fixing or delete unusable data.
I had to delete at least 25% of the data because incomplete or completely unusable (serial numbers too short or too long, for example).
48h in the office.
The data was then delivered to the customer. 2 days after, when I finally woke up, everyone was in panic because:
- serial numbers were not matching
- addresses were wrong
- the number of delivered records was smaller than expected
What did I learn from this experience?
When your deadline is tomorrow, and you need 4 weeks to complete your work, ignore the deadline and inform everyone at any level that you are ignoring the deadline. And then resign and find a better job.
Ah, yes, pencils and paper are powerful tools, but rat poison too. You just need to use them in the right place. The only data collection that can be trusted when done with a pencil is the one involving checkboxes.1 -
soo after finishing 1 year of my 2 yr CS program, i moved back to my hometown so my partner wouldn't have to keep commuting for her career. couldnt get a cs job here with no experience and only 1 yr of school and like basically no portfolio to show for myself, i took a customer service job in a tech company with a lot of support for career pathing.
end goals are to end up working for their software dev team, mid goal is to switch into their web dev team from customer service since the career pathing is WAY easier from customer service to web dev, then web dev to sw dev rather than customer service straight to sw dev
so in the meantime i need to be practicing and building my portfolio but FUCK i have NO motivation and with coronavirus fucking up my life and everybody elses all i wanna do at the end of the workday and on weekends is melt into my bed in a semi-comatose state
i woke up early today to get some work done on my portfolio but all im doing is watching grey's anatomy and playing mobile games
i used to feel so motivated and excited to code but the excitement is gone and now even doing stuff for myself is a lot more like work than play
just need to rant it out rn4 -
When the PM doesn't stop the customer from requesting a bad feature (in terms of user experience / design)1
-
!rant
I just made my API in my laravel and I understand how it works! It may seem like not a lot, but I got from far.
Just came two years ago in this industry as I worked as a customer service agent for a hostingcompany. I entered a whole new area what I immediatly got into at the time. Mind I already was studying Biomedical labresearch at the same time and was the IT guy in the family. Well, think back then I was just googling and fixing shit most of the time.
I was 21 at the time and began to learn everything I could learn in my position and soon it was not enough and wanted to learn more by working parttime(study already asks a lot of time). I soon applied as Junior System Engineer within the same company without prior education and got the job! And I'm back feeling I entered a new area where you feel you can do so much by just learning how it works. Now I want to learn to develop in PHP so I may make another step further.
Not a rant, but I want to share my experience as labrat starting to someting programming(did some bio-informatics, which was really interesting but with less emphasis on programming but more on data analysis). Still got a gigantic of list I want to learn from languages and frameworks to orchestration systems. -
You would think that one might get used to the following scenario, but it still pisses me off every time it happens. I'm getting a design created by the customer that is specific to a pixel-level. The product I create in turn is very close to a 100% match visually and functional. And then a few days later, the work already done, I get renewed versions of the same designs. Just like that. With all those nooks and crannies replaced and new ones added, as if it didn't took time, effort and experience to make them functional in the first place. And no one blinks an eye. Not the customer, not our project managers. So after having me built you intricate card board house, you just smash it and tell me to rebuild? It's not always a huge deal but it happens so often and I guess it's part of the "customer is king" mentality, but it's bullshit. If the customer hands in a final design, then that's it. Any changes afterwards need to be paid extra. Otherwise it feels like I'm wasting my time and those changes will not get the same quality treatment for sure.1
-
I like it when our developer goes out to meet the customer himself for on-sight support. He gets a first-hand experience of CustomerRant4
-
Fucking hell. My third email to OpenAI in a week.
First one: performance sucks! Got general advise on what model to code. I already use the mini one and worked fine before.
Second one: when will there be a new database? I needed smth quick critically and it failed instant. Outdated shit. 2023 ffs!! No answer, only a comment, oh yeah, that must have really sucked and we understand. And.. Nothing. Only information that the 3.5 model was even more outdated (2021). I didn't accept answer and wrote complaint back.
Third one: performance again. Requests can take up a minute using agent api. Literally unusable. I thought it was my code, had to he, no, also, a former older project (retoorded.molodetz.nl) is slow AF too.
I told them that I don't believe that every customer has such bad experience and I want it to taken care off. I'm sure they can do *click* somewhere. I told that that I would leave but I invested so much time..
Something is not going alright there. Agent suff keeps staying beta, no new database planned, performance issues, including their own chatbot..
I'm just pissed, because I waste 40 a month or something on their shit. (btw, 40 is a lot usage, daily extensive use)6 -
Ever since I started out in a programming job, I have always been a sole developer. I have worked in teams before but it was usually me being the mentor, despite my own knowledge being very limited.
However years ago I worked for a successful ecommerce business and it was the first time that I felt like a junior. At the time I was the type that never cared much about front-end and design. But the senior developers there had taught me how design of the website, and how we treat the customers is important. By making sure that we give them the best customer experience, they will come and shop again.
Although I still primarily focus on backend development, I still hold onto what they taught me. Even now at times I give my input to designers and project managers about design, UI/UX, and the customer experience. But more importantly bestow that mindset to my fellow developer co-workers. -
Am currently developing an app which uses an IaaS named Auth0. Great experience so far, reasonable docs, unlimited users, social login, sso and support for about $29/m.
After an inquiry from a customer to provide MFA, I contacted Auth0 to see what it would take to use this feature.
"We only offer this in our Enterprise plan which starts at $18k/yr."
Well, fuck me with a pitchfork and call me Bridget the midget. I'll code it my goddamn self.1 -
Calling all devs to list all things which annoys the fuck out of the internetsurfing experience. I remember the days when the internet was fresh and every website was just static and weird. Geocities anyone?
Here are my two cents:
- dsvgo cookie popups
- autologouts after X min. Even while writing a message in their contactfield
- need for an account for everything
- docs and invoices to be downloaded in their customer portal instead via send to email or automate that shit somehow
- spam
- ads and adword websites
- lots more15 -
So today i had to visit this banks site to do updation on a document but for some reason the modal dialogue that was supposed to open was not working and i couldn't continue to next step.
On an attempt to contact customer support, i browsed the site for relevant details. As i do that, i observed this site is so shitty that it can't even properly render on Google Chrome! It was an horrific experience finding info in that site.
Finally found the customer support form and as I clicked the "submit" it didn't give any feedback whether it was processing or not. After like over a minute of uncertainty, it got redirected to a 404 page.
Frustrated, I went on to their twitter and I almost tweeted calling out their terrible web developer team.
But, my instinct told me to calm my titties and i tweeted a regular confused user tweet.
Got their attention and few hrs later i got a phone call from someone working there. He didn't sound like a customer service representative from the way he spoke. He told it was an issue with their website and had fixed it. I tried again as he was on the line but it was not working for me. And then i shared screenshot of the issue. He tested it again and said it was working for them. Still not working for me. ( Probably cache issue on my end ). Thought he would suggest to clear cache and try. But he asked me to try on another computer since it was working for him.
As i searched for a another system, i got a call from customer support guy and he said he will do the update on their end and told me to tell details. Since the info was not that sensitive in nature, I went with it.
Pretty sure the other guy i talked to was a developer.
This made me think - had i tweeted out a mean tweet calling out their shitty website it would have been probably awkward talking to him - I'd have to be mean again. It could've ruined his day, maybe he was under pressure from his pm that he had to make the phone call. He probably hates his job already managing that shitty legacy code..
I don't know - either way, I'm glad i was able to keep myself calm and not be a source of negative energy. -
Me: ... and those are my perfectly explained recommendations to give our customer the UX they need for their e-commerce store - it should only take about a day of work
CEO: why can’t we just give them a good experience, why is this so difficult?
Me: .... ** thinking maybe he didn’t hear over the Webex, starts again for the third time** well, these are my 3 recommendations, 1 .....
<me dying inside little by little> -
While being an intern I had to make a finance system, no requirements except for the fact that it has to invoice the right person...
As soon as it was seemingly done, I'd go to the customer and he'd just say "why isn't x in there? This isn't what I meant! Where is y feature? Why does it work like this and not like that?" etc...
I had 0 experience, and was just told to make stuff as I went, horrible experience and truly the most frustrating project I've ever done. -
PM, we are going to go to an agile methodology for working. (despite PM having never done agile, and most of the team having never done agile) But we will have 4 week sprints, as 2 week sprints are too short. We are going to have daily stand ups, oh but we'll only have then once a week... And we will keep the 3 hour mid week meeting. Oh and we'll keep our existing JIRA, but you also need to use *new* JIRA as well, but that's going to the customer so don't post bugs on it.... (all with a ln important delivery in a few months) The suggestion of getting an adviser (either internal or external) who has experience with agile to help us transition smoothly and provide best practice got shot down. feels like the blind leading the blind...2
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AWS Contractor
I've been putting a web application together that I'm looking to have published on AWS. Not having too much experience with AWS, I am looking to hire a contractor. I've had a number of quotes from different AWS admin's ranging from $40 an hour to $200 an hour, from 1-days worth of work to 2-months worth of work!
I'm not really sure what to make of it or to whom to trust. I believe they’re using my ignorance to overcharge me. I've listed my requirements below, could you guys use your professional experiences to let me know what you think is reasonable charge and where best I could find someone to help me.
My application is a US shopping website where people can set up an online shop and upload their products and maintain an inventory of the items.
This is what I’m looking for setup and configuration with the following two areas:
1) AWS SYSTEMS…
* AIM - Set up my server admin users.
* EC2 - Web Hosting.
* RDS - Fast DB.
* SES - To send emails.
* S3 Buckets - Uploaded image hosting.
Route 53 - I don’t know but someone said I should have this.
* Elastic Load Balancing - For, well, load balancing.
2) SCRIPTS…
* A script that would back up the database once a day and save it to a private S3 Bucket.
* A script that will run once a day that calls an internal API, and POST a query to it.
* A script that runs once every 90 days, to refresh the SSL using ZeroSSL.com
Is there anything that I've missed such as security systems, firewalls, auto scaling and CDNs?
The quotes that I've received arranged from $320 to $64,000. I know I am being abused because of my ignorance. I would never overcharge someone because the customer doesn't know the efforts of the work. I hope someone here can help to understand the efforts needed and can tell me the true cost.
Thank you6 -
!rant
How should I put this... I have REALLY enjoyed help desk job more than anything thus far.
I've seen people posting about how dumb clients may be, and I know there's also those cases, but ultimately those are usually just good inspiration to comedy.
So here's the background: I was working in growing website development company (marketing called it digi-office for some reason). The clients were firms ranging from local bakeries to international suppliers.
The intriguing thing with working in help desk was usually smaller tasks and direct customer contact through e-mail. I got feedback (which always important) and the rush of good feeling at the end of every task; faster and more frequent than working on a year project. But the cherry on the cake is that I got to investigate problems within each websites' and the CMS's code base, fix them or point out bigger flaws in systems and blame others from them. 😂
How your help desk experience differ? Or do you also recognize the good side?1 -
It really sucks when you realize that you're gonna end up despising a programming language just from having an extremely shitty first experience with it.
About ten weeks ago I was forced to, despite that I was SUPPOSED to be able to choose the language myself, to learn C++ for this course when having literally not a single fucking bit of experience with it whatsoever. And that's pretty soon after already having a beyond shitty experience with the very same school AND the same teacher. (The school I study at "rent" courses from other schools, this is one of them.)
I have the final exam on Monday and I'm allowed to have a book on C++ with me to use as reference, as (I'm pretty sure) I won't have internet access on the computer I'll be doing the test on. I ordered a book with express shipping to be here during this week, Friday at the latest. Never arrived. Called customer service at the book store and apparently it was supposed to have shipped yesterday but hadn't and they didn't know why (fucking awesome girl at the customer service btw, 11/10 quality service). So we cancelled the order, sure, we get the money back, but I still won't have a reference for a language I barely know at all. (No need to mention libraries, did that, dead end.)
Oh, and about that school and that earlier experience I spoke of, because if their inability to do their motherfucking jobs, earlier this year I ended up struggling with money for a couple of months. I really want to fucking strangle these assholes and have them pay my fucking bills to cover the shit that THEY caused.
TLDR; I'm gonna end up hating C++ because of shitty fucking teachers at an even shittier school.6 -
What advice you'd give me if I've no industry work experience and already in process of making my first start up into a business? Got my first paying customer and many more in process6
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So...
I'm pretty sure that my satirical, educational, metaphor-esq, response was warranted... but just to check:
I'm having an issue with an online gambling platform... I'm in the USA-- recently several states allow online gambling. This specific one is a huge company so extra careful about proxies etc. To play via browser\desktop you need to install 3rd party, constant, network verification software... network architecture pro with my company's network, manually written ofc, running my static IPv4 /28 from my home = f that
app version even told me i had to uninstall rustdesk (it thinks i obeyed)
the issue is nothing controllable from client side... it's the same problem regardless of device, os (android phone, tablet, and iPad... fresh factory settings, bare bones and container versions... yea I was using it to procrastinate), network type, etc, etc
so i finally take the time to take a video of the issue (would be super confusing via screenshots)... even compress it to 1.5x speed and 240px, leaving the full screen (not cropping) and metadata intact. I point out that im a dev, and even worked for online gambling platforms...
i quickly mention all the noob troubleshooting bs, that i literally know every bit of data that moves on my network... that this issue is identical on both an iPad and android phones (so totally different apps\OSes)... the "live support" already tried(my req) totally deleting then reissuing the problematic promos... 'deleted' one persisted...etc
I clearly lay out all this info, even suggesting they forward it to someone in tech... give them the specific model numbers and OS builds of the primary devices(ipad and android phone)
...
I get back, an equally long, form response... summary:
we r soooo sorry you're having trouble
we care sooooo much about your\customer experience!
the tech team says (heavily implying it got escalated\forwarded) if you try these things itll fix it:
*imagine every generic troubleshooting guide from the early 2000s, plus a few notes like "(smartphone)"*
...and i shit you not, it even gave instructions to restart devices, power-cycle my modem\router and clear my browser cache. (all clearly nonsensical to anyone who read my initial email with a vague knowledge of English and/or tech)
Despite only having 1 valid hand to type with, i type nearly 70wpm (on my prefd keyboards)... so I lectured them, explaining their disrespectful bs clearly... and including a dumbed down metaphor relating a friendly request for a specific salsa recipe using\not using specific available ingredients... and replied to with a children's description of what a tomato is.
Explicitly gave a second chance to actually read the initial issue\email and forward or respond appropriately.
I was way more polite than my depiction seems...too polite.
soooo... i sent an additional email response...
i changed the subject so it'd still align with their ticket system but also identified the rep, with heavily implied disdain.
the contents of the additional response:
Dear 'Mary',
It seems that I forgot to include a very important resource for you.
I apologise. Please follow this link and complete all steps\levels. I want you to have a great online experience!
https://bestdosgames.com/games/...
Best Regards,
Sara Range
things like the "Best Regards," are artifacts of their formatting.
so... im not sure if i was too much of a dick, not enough, or if it even matters because it may go over their head.
opinions pl0x?6 -
Take a job where you can gain some experience in product management and customer requirements, not just a late night caveman just coding.
Anything that brings me closer to understanding how to hopefully run my own business in a few years. -
So, next monday I will be starting a new project in my company, the very first I have to manage as a sort of project owner in addition to my usual develer rolem. I will be asked to manage the relationship with the customer and all' the details, issues et cetera. Well, I dont know if I am ready and I tought to ask here some advices. So, what do you experienced developers suggest to a fresh meat? (2 years experience pro it world)
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Best dev experience...a colleague who was my team lead when I joined a company as a "from-scratch" PHP developer, and gave me a ton of tips, assistance, encouragement and praise along the way. And for the bits that were not so good (on my part), he gave me constructive criticism delivered in a friendly and helpful way rather than chew me out.
And when the boss(es) of the company talked shit behind my back in meetings I was not invited to, about things they had no clue about (my performance as a developer)) he defended me and set the record straight.
Later he was demoted from team lead for office politics reasons. But was doing the same job as before, for less pay. Never complained.
His job consisted of, all at once, being the company IT/server/printer guy, first line customer support over phone and remote desktop, .NET and PHP developer, course holder to teach our customers how to use our product, and mentor to me.
Good guy. I'd give him a ++ if I could. -
I work in a small team. As the senior dev I tens to focus on important tasks that shape the core of the product but some times I can’t divide my self when there are multiple tasks at hand, so I pass some tasks to the an other mid level dev.
So the task was to create an automation in order to CD (continuously deliver) an order from WHMCS of the (git versioned) product to customers UAT, PROD envs.
To get a background this is an old guy with “constricted” experience in PHP/jQuery/Joomla/Wordpress.
So when we were breaking up the tasks he told me he would like to implement this so i gave him the task as i was busy with core features.
I was like what could go wrong? I know he doesn’t know much about CI/CD but he can read right? He will google right? He will search for CI/CD solutions that do this out of the box right? He will design on paper or what ever and do small POCs right? He will design the flow first before starting the implementation right? RIGHT?
So fast forward to today I had a call with him this morning about some DB staff. And he wanted to show me his progress…
His solution is:
(parentheses is my brain)
1. Customer completes WHMCS order (perfect)
2. Web Hook 🪝 action (YES)
3. cpanel gets source and “automatic!” Init, all using pure PHP code ignoring the usage of the current framework (ok… something is missing)
4. cpanel web hooks(?) WHMCS to send email to customer with the envs initial setup page(?)
5. Customer opens link and adds setup info (ok fuck, fuck, fuck)
(Ok stay cool composed, lets ask some questions maybe he thought it all in a cool way I can’t get my mind around)
Me: So how are you gonna get the correct version from the repo to the env and init the correct schema?
Dev: I haven’t thought about it yet.
Me: Are we gonna save each version to a file system then your code is going to fetch them?
Dev: I haven’t really thought about it we will see. But look on customer init user setup I implemented a password strength validation and it also checks if the password is the same.
So after this Pokémon encounter I politely closed teams. Stood up drank some (a lot) coffee ☕️. Put out the washed laundry while reflecting on life’s good things, while listening to classical music 🎼 .
Then I sat on my office chair drank some more coffee, put some linking park starting with in that order:
“Numb” then “What I’ve Done” and ended with “In the end, it does really fucking matter” -
Has anybody experience with Scrum in small web development agencies? Especially estimating stories with story points instead of hours/days?
We have a new junior project manager, without any practical experience working agile, who wants to establish scrum because what he read about it sounded so good... I already worked agile with kanban before and I loved it, but I only have little experience with scrum.
I think scrum, or agile in general, won't work with the clients we have. Most of the time, our clients have a fixed deadline, a fixed budget (either money or time) and they know their requirements, so there is no much room for beeing agile.
Regarding story points, I just adding an unneccessary layer of abstraction, because the customer wants to know how long a specific feature takes. Sure, story points are just another, more dynamic unit for time, but then why nut estimate in static time unit in the first place? Another fear I have, is that some devs may be more ignorant regarding deadlines and expectations on customers side. "yeah I'm working for 10 days on this story, but it's 8 points!" instead of informing the project manager "Currently I spend 2 days on this feature, we estimated 3 days, but it seems I need 3 days more".
Maybe I shouldn't be worried, but it would be great if you could share your experience and learnings. Thanks in advance!14 -
Question:
We're building a web app for a customer, he wants us to build it in Oracle Apex. I've had some experience in Apex, and I found it to be terrible.
Searching online I've either found very outdated or biased reports about using it in a business context.
Do you have experience with it, or know why we shouldn't use it? -
"I have a lot of experience with 'Programs'."
- A customer, referring to our flagship equipment automation, and data acquisition/processing software suite. -
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https://sigma.software/about/media/...
When hearing ‘AI for Customer Service’ most would immediately think this is going to be ‘yet another article about chatbots’. No wonder. Chatbots have been one of the hottest topics recently. However, our experience shows that AI can be applied to many other areas of Customer Service business as well. And those possess even more potential to boost your business. -
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How is it being a product manager (PM) for the blade/piece of product that you develop?
I might have the opportunity to be a PM and a developer for the product I've been working on for the past 3 months. I feel like I have a pretty good grasp of the product, but definitely don't know all the customer needs/wants (which I assume will come with more knowledge/experience with the position). Is there anything I should be wary of if I get the promotion? How much of a raise should I expect or ask for? -
Does anyone here have experience working as a senior developer in a web Application development company with less than 15 employee's and having around 5 - 6 developers? can you tell me what are the roles and expectation of graduate developers in such company? I landed a job(my first job ever) in such a company and I am working on 4 customer facing projects at a time including one massive government project. lot of pressure!!3
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recently, I was working on a project to playback archived call recordings, and another developer was hired. part of my job is also to support a third party automation framework for customers, so I got "seconded" to support a proof of concept. the original project had now been messed up, it works, however, the functionality that made it secure has been MASSIVELY compromised for the sake of effort. I've tried to cause a stink as we have a major customer who will fail the next PCI audit. opinions on the situation. the other developer has a lot more experience, but seems to have chosen to satisfy management on deadlines over the original spec...
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CONTACT BELOW INFO FOR HELP.
Inbox Email: t echnocratrecovery@contractor. net -
While working at a startup in London, I had a colleague who was deeply into cryptocurrency. His enthusiasm was infectious, and after many discussions, he introduced me to Litecoin. He spoke passionately about its potential, emphasizing how it was designed to be a faster and more efficient alternative to Bitcoin. After doing my research and feeling convinced about its prospects, I decided to invest £8,000. At the time, it felt like a significant leap, but I was excited about the possibilities.To my surprise, my investment flourished beyond my expectations. Over the next few months, the value skyrocketed, and before I knew it, my initial £8,000 had ballooned to an impressive £250,000. The thrill of watching my investment grow was exhilarating. I began to think about what I could do with the profits—perhaps a new home or traveling the world. However, my excitement was short-lived.The situation at work began to deteriorate, leading to a significant dispute with my colleague. Tensions rose, and I found myself locked out of my email account, which was connected to my cryptocurrency exchange. This was not just a minor inconvenience; it meant I couldn't access my funds, monitor my investments, or even communicate with customer support for assistance. Panic set in as I realized how vulnerable my investment was. Without access, I was at the mercy of market fluctuations and potential loss.Feeling overwhelmed, I turned to my teammates for support. They rallied around me, offering both emotional and practical help. With their encouragement, I reached out to various tech support options, hoping for a miracle. After some fruitless attempts, one of my teammates suggested Digital Web Recovery, a service specializing in retrieving accounts and access.I was skeptical but desperate. I contacted Digital Web Recovery, and they assured me they could help. Their professionalism and understanding of the urgency of my situation were reassuring. They quickly worked on my case, employing various techniques to regain access to my email account. Within a short span of time, I received the incredible news: I had regained access!With my email account restored, I immediately logged into my cryptocurrency exchange and secured my investments. It was a relief to finally have control over my finances again. This experience taught me invaluable lessons about the importance of secure communication, the volatility of investments, and the strength of teamwork. Despite the challenges, I emerged more resilient and prepared for whatever came next in my investment journey. Website; https: // digitalwebrecovery. com Telegram; @digitalwebrecovery