Join devRant
Do all the things like
++ or -- rants, post your own rants, comment on others' rants and build your customized dev avatar
Sign Up
Pipeless API
From the creators of devRant, Pipeless lets you power real-time personalized recommendations and activity feeds using a simple API
Learn More
Search - "tech support != free"
-
Hey everyone,
We have a few pieces of news we're very excited to share with everyone today. Apologies for the long post, but there's a lot to cover!
First, as some of you might have already seen, we just launched the "subscribed" tab in the devRant app on iOS and Android. This feature shows you a feed of the most recent rant posts, likes, and comments from all of the people you subscribe to. This activity feed is updated in real-time (although you have to manually refresh it right now), so you can quickly see the latest activity. Additionally, the feed also shows recommended users (based on your tastes) that you might want to subscribe to. We think both of these aspects of the feed will greatly improve the devRant content discovery experience.
This new feature leads directly into this next announcement. Tim (@trogus) and I just launched a public SaaS API service that powers the features above (and can power many more use-cases across recommendations and activity feeds, with more to come). The service is called Pipeless (https://pipeless.io) and it is currently live (beta), and we encourage everyone to check it out. All feedback is greatly appreciated. It is called Pipeless because it removes the need to create complicated pipelines to power features/algorithms, by instead utilizing the flexibility of graph databases.
Pipeless was born out of the years of experience Tim and I have had working on devRant and from the desire we've seen from the community to have more insight into our technology. One of my favorite (and earliest) devRant memories is from around when we launched, and we instantly had many questions from the community about what tech stack we were using. That interest is what encouraged us to create the "about" page in the app that gives an overview of what technologies we use for devRant.
Since launch, the biggest technology powering devRant has always been our graph database. It's been fun discussing that technology with many of you. Now, we're excited to bring this technology to everyone in the form of a very simple REST API that you can use to quickly build projects that include real-time recommendations and activity feeds. Tim and I are really looking forward to hopefully seeing members of the community make really cool and unique things with the API.
Pipeless has a free plan where you get 75,000 API calls/month and 75,000 items stored. We think this is a solid amount of calls/storage to test out and even build cool projects/features with the API. Additionally, as a thanks for continued support, for devRant++ subscribers who were subscribed before this announcement was posted, we will give some bonus calls/data storage. If you'd like that special bonus, you can just let me know in the comments (as long as your devRant email is the same as Pipeless account email) or feel free to email me (david@hexicallabs.com).
Lastly, and also related, we think Pipeless is going to help us fulfill one of the biggest pieces of feedback we’ve heard from the community. Now, it is going to be our goal to open source the various components of devRant. Although there’s been a few reasons stated in the past for why we haven’t done that, one of the biggest reasons was always the highly proprietary and complicated nature of our backend storage systems. But now, with Pipeless, it will allow us to start moving data there, and then everyone has access to the same system/technology that is powering the devRant backend. The first step for this transition was building the new “subscribed” feed completely on top of Pipeless. We will be following up with more details about this open sourcing effort soon, and we’re very excited for it and we think the community will be too.
Anyway, thank you for reading this and we are really looking forward to everyone’s feedback and seeing what members of the community create with the service. If you’re looking for a very simple way to get started, we have a full sample dataset (1 click to import!) with a tutorial that Tim put together (https://docs.pipeless.io/docs/...) and a full dev portal/documentation (https://docs.pipeless.io).
Let us know if you have any questions and thanks everyone!
- David & Tim (@dfox & @trogus)53 -
I do tech support for our platform for real estate agents. Today I got a call from a user saying she can't find her files.
Me: "are you logged into the platform?"
Her: "Yes, but I hate this whole technology thing. Why is it so complicated and unintuitive"
Me: "which part exactly, we welcome feedback"
Her: "when I download my pictures from your site, I don't see them on the desktop..."
Me: "...ummm... have you checked your 'downloads' folder?"
After 5 minutes of explaining how to get to it...
Her: "you see, this is exactly what I mean, why does it have to be so unintuitive... your web site is poorly designed"
😑🔫
Should I just delete her "FREE" account?11 -
Wrote my friend Sam a letter when I was still working in support. I think it still holds up today.
---
Dear Sam,
I understand that you will join us in our overseas office. Congratulations on landing that job. It’s good steady work. I’ve been doing it for the last ten years.
Your still young so maybe I can give you some little wisdom that will help you in your working years to come.
Let me begin by shedding some light on phone calls.
I try. I really do try Sam. But it is getting so hard for me to hold back the rage that builds up during certain phone calls. Especially the ‘Sorry, I just don’t know anything about computers! -giggle-’ ones.
Those are the times that I have no access to what they see. I’ve no team-viewer, can not take over that screen in any other way. And why-oh-why can I not take over that terminal session dear Sam? It’s because the caller can not double-click an icon or find a terminal session number.
And what is the reason for this? Because they ‘just don’t know anything about computers! -giggle-’. This is a sort of get-out-of-jail-free card. Beware of these callers Sam.
There is nothing so nerve-wrecking then finding yourself at the mercy of people describing Internet Explorer (do not even get me started) as ‘the big ‘E’, if they use Chrome for their webmail then they most likely will say ‘Mail’ if they mean Chrome. There is no logic Sam. That is just the way these people work.
They will suck all enjoyment out of your work. They will make you want to hunt them down in dark office hallways and show them your tears Sam. Because cry you will.
Sure, I understand that not everyone can be tech savvy. Why, if everyone would be, where would that leave us? No. I love the technologically challenged. They put the fiber in my internet. They make me LOL for real. After the initial anger subsides anyway.
But just below that well-willing folk, on the other side of that border… there they dwell: Management.
Nice cars, suits and iphones Sam. First thing a new manager will require is a brand spanking new business-card. It will hold his/her new title. Then an iphone or overpriced android model will follow suit.
Then they will barge into your office, holding it like it’s the next best thing since sliced bread.
Any manager will automatically assume that you will drop anything you are doing at the present moment to acknowledge the presence of greatness. Failing to do so will result in awkward yet fulfilling situations. I recommend that you do not take your hands of the keyboard and give only the slightest of nods after 5 minutes of complete silence and glaring.
Well… you feel the glare. You do not glare yourself. You do not break eye-contact with the monitor. It does not even matter if you are typing for real or not. I once clicked away happily for 5 minutes. I just typed ‘he is still there’ over and over again. Do not break down Sam. This moment will decide your relationship with this individual.
After the nod there will be a flood of words aimed in your general direction. You can disregard anything that is said. It boils down to ‘can not operate device’.
You then take the device from this person and put it next to you on your desk. You’ll ask the name of this simpleton, write it down on a sticky-note, slap that on the phone. Then you’ll write a random date in the not so near future on another sticky and hand that to the bewildered person in front of you.
It will usually utter some incoherent words about ‘needing, time or but’ (I find that ‘but’is a word they like. They tend to use it three or four times consecutive before you usher them through the door).
Now you’ve won Sam. Well… not really. But it will feel good, I can guarantee that.
This must do for now. A new suit is glaring at me for the last five minutes.
Felt good to do something productive with this time.
Take care,
Baltasar
P.s. I just noticed that there is some foam around his mouth. So if you encounter this, don’t worry: it seems to be perfectly normal.13 -
Was explaining a technical concept at a "family" dinner. Suddenly stepmother wanted my help for something technical.
Stepmother: Say Awlex, could you help me install some software I recently bought?
Me: (Not this shit again) I even don't know what software you're talking about. How is the software called, what does it do?
Sm: it's calles digital... *long pause*
Me: (I don't like where this is going)
Sm: software... *another long pause*
Me: (fuck me harder than that lightly clothed woman outside)
Sm: something... *long pause*
Me: (alright brain, which way out of here doesn't involves me creating a bullet hole in either one of us?)
Sm: And you can use it to sell something...
Me: (tf do you event sell?!)
Sm: but not like ebay
Me: (what is it then? A platform for selling services? I don't even know what kind of software you'd have to install, given that most of these platforms are be web applications, whcih makes sense for selling stuff on the internet)
Sm: Anyway, could you help me install it? It would take me hours to get into it.
Me: (You think just installing would solve it? As soon as I install it, you probably expect me to be your walking manual as well, don't you?) Look, I'm gonna be honest with you, since I started working I don't have nearly as much free time as I used to have (Not everybody works when they feel like it, you know that?) I get home at around almost 7pm (most of the time) and don't really wanna work afterwards. Most of the time there's a support service from the people who made this software and they would be glad to help you. (Sorry support team, for pushing this bundle of incompetence onto you, but I guess she didn't even listen to my advice).
After that she didn't back down and still wanted my help. Then my grandmother derailed the conversation and got me out of this. When I thanked her later she yold me that she saw I saw uncomfortable and wanted to help. I love my grandmother.
So I am not going to be your "family" tech support. You b(r)ought this onto yourself. Are more than twice my age and still can't use your brain to solve problems like these on your own and you can even less reason abiut your motives and desires when asking for help. I am sick of you and shutty opinions about people, just because I work as a software engineer doesn't mean I'm exist solely for satisfying your unreasonable desires.
Stop offending me and my profession and get yourself some common sense.
Protip #0: Give me one fucking reason to help you, because you're not family enough and your personality really doesn't bring forth any emotion but annoyance4 -
the fuck kind of manager are you that you tell your leads not to fucking answer their damn phones when services need restoring????? If your fucking team member can do his damn job like a grown ass adult, but sees that you (his lead) made a change and has questions, your ass better answer the phone, or i will rocket launch it up your ass, straight into your brain so it's the newest, latest, fucking hippest trend and hooked into your system so you answer every fucking call hands-free. Even when fucking "Windows Tech Support" calls you every 30 minutes because your keep expired.
There are people counting on you, worthless fuckwipe. Get. The. Fuck. Over. Yourself. And do your fucking job.
Edit: phone tried to censor me5 -
I hate being a fucking tech support dude. Everyone thinks it is my job to fix their device. Some girl asked me to replace her iPhone 6 plus screen a few days ago. I reluctantly said yes. I bought a screen. And I started the process. I opened the box for the new screen and it was just the screen with no digitizer. That was completely my fault. I was an idiot. I immediately buy the correct one on amazon and tell the girl, I'm sorry you won't have a phone for two days. As soon as the new package comes in, I will do the repair.
3 Days Later: Today.
Her: Has it come in yet?
Me: No, I'm going to call Amazon
Amazon: We're sorry, the thing you asked for was out of stock, you'll have to buy it again.
He was very nice, and he gave me free shipping, but this was not my fault!
Her: I have to wait 2 more days? That's like a whole week without a phone!
I had to do this for free and pay $40 for the new part. I am never telling anyone I am a developer again. I feel so fucking bad, and she's mad. And I can't do anything about it.6 -
I’m back for a fucking rant.
My previous post I was happy, I’ve had an interview today and I felt the interviewer acted with integrity and made the role seem worthwhile. Fuck it, here’s the link:
https://www.devrant.io/rants/889363
So, since then; the recruiter got in touch: “smashed it son, sending the tech demo your way, if you can get it done this evening that would be amazing”
Obviously I said based on the exact brief I think that’s possible, I’ll take a look and let them know if it isn’t.
Having done loads of these, I know I can usually knock them out and impress in an evening with no trouble.
Here’s where shit gets fucked up; i opened the brief.
I was met with a brief for an MVP using best practice patterns and flexing every muscle with the tech available...
Then I see the requirements, these fucking dicks are after 10 functional requirements averaging an hour a piece.
+TDD so * 1.25,
+DI and dependency inversion principle * 1.1
+CI setup (1h on this platform)
+One ill requirement to use a stored proc in SQL server to return a view (1h)
+UX/UI design consideration using an old tech (1-2h)
+unobtrusive jquery form post validation (2h)
+AES-256 encryption in the db... add 2h for proper testing.
These cunts want me to knock 15-20h of Work into their interview tech demo.
I’ve done a lot of these recently, all of them topped out at 3h max.
The job is middling: average package, old tech, not the most exciting or decent work.
The interviewer alluded to his lead being a bit of a dick; one of those “the code comes first” devs.
Here’s where shit gets realer:
They’ve included mock ups in the tech demo brief’s zip... I looked at them to confirm I wasn’t over estimating the job... I wasn’t.
Then I looked at the other files in the fucking zip.
I found 3 of the images they wanted to use were copyright withheld... there’s no way these guys have the right to distribute these.
Then I look in the font folder, it’s a single ttf, downloaded from fucking DA Font... it was published less than 2mo ago, the license file had been removed: free for Personal, anything else; contact me.
There’s no way these guys have any rights to this font, and I’ve never seen a font redistributed legally without it’s accompanying licence files.
This fucking company is constantly talking about its ethical behaviours.
Given that I know what I’m doing; I know it would have taken less time to find free-for-commercial images and use a google font... this sloppy bullshit is beyond me.
Anyway, I said I’d get back to the recruiter, he wasn’t to know and he’s a good guy. I let him know I’d complete the tech demo over the weekend, he’s looked after me and I don’t want him having trouble with his client...
I’ll substitute the copyright fuckery with images I have a license for because there’s no way I’m pushing copyright stolen material to a public github repo.
I’ll also be substituting the topic and leaving a few js bombs in there to ensure they don’t just steal my shit.
Here’s my hypotheses, anyone with any more would be greatly welcomed...
1: the lead dev is just a stuck up arsehole, with no real care for his work and a relaxed view on stealing other people’s.
2: they are looking for 15-20h free work on an MVP they can modify and take to market
3: they are looking for people to turn down this job so they can support someone’s fucking visa.
In any case, it’s a shit show and I’ll just be seeing this as box checking and interview practice...
Arguments for 1: the head told me about his lead’s problems within 20mn of the interview.
2: he said his biggest problem was getting products out quickly enough.
3: the recruiter told me they’d been “picky”, and they’re making themselves people who can’t be worked for.
I’m going to knock out the demo, keep it private and protect my work well. It’s going to smash their tits off because I’m a fucking great developer... I’ll make sure I get the offer to keep the recruiter looked after.
Then fuck those guys, I’m fucking livid.
After a wonderful interview experience and a nice introduction to the company I’ve been completely put off...
So here’s the update: if you’re interviewing for a shitty middle level dev position, amongst difficult people, on an out of date stack... you need people to want you, don’t fuck them off.
If they want my time to rush out MVPs, they can pay my day rate.
Fuuuuuuuuck... I typed this out whilst listening to the podcast, I’m glad I’m not the only one dealing with shit.
Oh also; I had a lovely discriminatory as fuck application, personality test and disability request email sent to me from a company that seems like it’s still in the 90s. Fuck those guys too, I reported them to the relevant authorities and hope they’re made to look at how morally reprehensible their recruitment process is. The law is you don’t ask if the job can be done by anyone.6 -
I've recently received another invitation to Google's Foobar challenges.
A while ago someone here on devRant (which I believe works at Google, and whose support I deeply appreciate) sent me a couple of links to it too. Unfortunately back then I didn't take the time to learn the programming languages (Python or Java) that Google requires for these challenges. This time I'm putting everything on Python, as it's the easiest language to learn when coming from Bash.
But at the end of the day.. I am a sysadmin, not a developer. I don't know a single thing about either of these languages. Yet I can't take these challenges as the sysadmin I am. Instead, I have to learn a new language which chances are I'll never need again outside of some HR dickhead's interview with lateral thinking questions and whiteboard programming, probably prohibited from using Google search like every sane programmer and/or sysadmin would for practical challenges that actually occur in real life.
I don't want to do that. Google is a once in a lifetime opportunity, I get that. Many people would probably even steal that foobar link from me if they could. But I don't think that for me it's the right thing to do. Google has made a serious difference by actually challenging developers with practical scenarios, and that's vastly superior to whatever a HR person at any other company could cobble together for an interview. But there's one thing that they don't seem to realize. A company like Google consists of more than just developers. Not only that, it probably consists - even within their developer circles - of more than just Python and Java developers. If any company would know about languages that are more optimized such as C, it would be Google that has to leverage this performance in order to be able to deliver their services.
I'll be frank here. Foobar has its own issues that I don't like. But if Google were a nice company, I'd go for it all the way nonetheless - after all, they are arguably the single biggest tech company in the world, and the tech industry itself is one of the biggest ones in the world nowadays. It's safe to say that there's likely no opportunity like working at Google. But I don't think it's the right thing. Even if I did know Python or Java... Even if I did. I don't like Google's business decisions.
I've recently flashed my OnePlus 6T with LineageOS. It's now completely Google-free, except for a stock Yalp account (that I'm too afraid to replace with my actual Google account because oh dear, third-party app stores, oh dear that could damage our business and has to be made highly illegal!1!). My contacts on that phone are are all gone. They're all stored on a Google server somewhere (except for some like @linuxxx' that I consciously stored on device storage and thus lost a while back), waiting for me to log back in and sync them back. I've never asked for this. If Google explicitly told me that they'd sync all my contacts to my Google account and offer feasible alternatives, I'd probably given more priority to building a CalDAV and CardDAV server of my own. Because I do have the skills and desire to maintain that myself. I don't want Google to do this for me.
Move fast and break things. I've even got a special Termux script on my home screen, aptly named Unfuck-Google-Play. Every other day I have to use it. Google Search. When I open it on my Nexus 6P, which was Google's foray into hardware and in which they failed quite spectacularly - I've even almost bent and killed it tonight, after cursing at that piece of shit every goddamn day - the Google app opens, I type some text into it.. and then it just jumps back to the beginning of whatever I was typing. A preloader of sorts. The app is a fucking web page parser, or heck probably even just an API parser. How does that in any way justify such shitty preloaders? How does that in any way justify such crappy performance on anything but the most recent flagships? I could go on about this all day... I used to run modern Linux on a 15 year old laptop, smoothly. So don't you Google tell me that a - probably trillion dollar - company can't do that shit right. When there's (commercialized) community projects like DuckDuckGo that do things a million times better than you do - yet they can't compete with you due to your shit being preloaded on every phone and tablet and impossible to remove without rooting - that you Google can't do that and a lot more. You've got fucking Google Assistant for fucks sake! Yet you can't make a decent search app - the goddamn thing that your company started with in the first place!?
I'm sorry. I'd love to work at Google and taste the diversity that this company has to offer. But there's *a lot* wrong with it at the business end too. That is something that - in that state - I don't think I want to contribute to, despite it being pretty much a lottery ticket that I've been fortunate enough to draw twice.
Maybe I should just start my own company.6 -
I study software engineering, so that obviously means I'm also free family tech support right?
Apparently some lady that lives nearby believes this, but she replaced family with vague acquaintance.
This lady is very computer illiterate, so much that I have to describe the wifi icon as a dot with two waves above it.
So one day, she calls me because her Outlook isn't receiving mail. I ask her if she has any internet and she confirms she does because she can visit Google. After trying a bunch of possible solutions in Outlook, I ask her to download a remote access program so I can look at what's wrong.
She didn't have internet. Visiting Google means seeing the Chrome logo apparently.4 -
TLDR: crappy api + idiot ex client combo rant // devam si duška
I saw a lot of people bitching about APIs that don't return proper response codes and other stuff..
Well let me tell you a story. I used to work on a project where we had to do something like booking, but better..crossbreed with the Off&Away bidding site (which btw we had to rip off the .js stuff and reverse engineer the whole timer thingy), using free versions of everything..even though money wasn't an issue (what our client said). Same client decided to go with transhotel because it was sooooo gooood... OK? Why did noone heard of them then?
Anyhow, the api was xml based.. we had to send some xml that was validated against a schema, we received another that was supposed to be validated againts another schema.. and so on and so on..
...
...
supposed..
The API docs were nonexistent.. What was there, was broken English or Spanish.. Even had some comments like Add This & that to chapter xy.. Of course that chapter didn't even exist yet. :( And the last documentation they had, was really really old..more than a year, with visible gaps, we got the validation schemas not even listed in the docs, let alone described properly.
Yaaay! And that was not everything.. besides wrong and missing data, the API itself caused the 500 server error whenever you were no longer authenticated.
Of course it didn't tell you that your session was dead.. Just pooof! Unhandled crap everywhere!
And the best part?! We handled that login after inspecting what the hell happened, but sent the notification to the company anyways.. We had a conf call, and sent numerous emails explaining to them what a 'try catch' is and how they should handle the not authenticated error <= BTW they should have had a handled xml response for that, we got the schema for it! But they didn't. Anyhow, after two agonizing days talking back and forth they at least set up the server to be available again after the horrified 500 error. Before, it even stopped responding until reset (don't ask me how they managed to do that).
Oh yeah, did I mention this was a worldwide renown company?! Where everybody spoke/wrote English?! Yup, they have more than 700 people there, of course they speak English! <= another one of my ex clients fabulous statements... making me wanna strangle him with his tie.. I told him I am not talking to them because no-one there understood/spoke English and it would be a waste of my time.. Guess who spent almost 3 hours to talk to someone who sounded like a stereotypical Indian support tech guy with a flue speaking Italian?! // no offence please for the referenced parties!!
So yeah, sadly I don't have SS of the fucked up documentation..and I cannot post more details (not sure if the NDA still holds even though they canceled the project).. Not that I care really.. not after I saw how the client would treat his customers..
Anywayz I found on the interwebz some proof that this shitty api existed..
picture + link: https://programmableweb.com/api/...
SubRant: the client was an idiot! Probably still is, but no longer my client..
Wanted to store the credit card info + cvc and owner info etc.. in our database.. for easier second payment, like on paypal (which he wanted me to totally customize the payment page of paypal, and if that wasn't possible to collect user data on our personalized payment page and then just send it over to paypal api, if possible in plaintext, he just didn't care as long as he got his personalized payment page) or sth.... I told the company owner that they are fucking retards if they think they can pull this off & that they will lose all their (potential) clients if they figure that out.. or god forbid someone hacked us and stole the data.. I think this shit is also against the law..
I think it goes without saying what happened next.. called him ignorant stupid fucktard to his face and told him I ain't doing that since our company didn't even had a certificate to store the last 4 numbers.. They heard my voice over the whole firm.. we had fish-tank like offices, so they could all see me yelling at the director..
Guess who got laid off due to not being needed anymore the next day?! It was the best day of my life..so far!! Never have I been happier to lose my job!!
P.S. all that crap + test + the whole backand for analysis, the whole crm + campaign emails etc.. the client wanted done in 6 months.. O.o
P.P.S. almost shat my pants when devRant notified my I cannot post and wanted to copy the message and then everything disappeard.. thank god I have written this in the n++ xDundefined venting big time issues no documentation idiot xml security api privacy ashole crappy client rant11 -
I finally fucking made it!
Or well, I had a thorough kick in my behind and things kinda fell into place in the end :-D
I dropped out of my non-tech education way too late and almost a decade ago. While I was busy nagging myself about shit, a friend of mine got me an interview for a tech support position and I nailed it, I've been messing with computers since '95 so it comes easy.
For a while I just went with it, started feeling better about myself, moved up from part time to semi to full time, started getting responsibilities. During my time I have had responsibility for every piece of hardware or software we had to deal with. I brushed up documentation, streamlined processes, handled big projects and then passed it on to 'juniors' - people pass through support departments fast I guess.
Anyway, I picked up rexx, PowerShell and brushed up on bash and windows shell scripting so when it felt like there wasn't much left I wanted to optimize that I could easily do with scripting I asked my boss for a programming course and free hands to use it to optimize workflows.
So after talking to programmer friends, you guys and doing some research I settled on C# for it's broad application spectrum and ease of entry.
Some years have passed since. A colleague and I built an application to act as portal for optimizations and went on to automate AD management, varius ssh/ftp jobs and backend jobs with high manual failure rate, hell, towards the end I turned in a hobby project that earned myself in 10 times in saved hours across the organization. I felt pretty good about my skills and decided I'd start looking for something with some more challenge.
A year passed with not much action, in part because I got comfy and didn't send out many applications. Then budget cuts happened half a year ago and our Branch's IT got cut bad - myself included.
I got an outplacement thing with some consultant firm as part of the goodbye package and that was just hold - got control of my CV, hit LinkedIn and got absolutely swarmed by recruiters and companies looking for developers!
So here I am today, working on an AspX webapp with C# backend, living the hell of a codebase left behind by someone with no wish to document or follow any kind of coding standards and you know what? I absolutely fucking love it!
So if you're out there and in doubt, do some competence mapping, find a nice CV template, update your LinkedIn - lots of sources for that available and go search, the truth is out there! -
Yeey, my mom just called me that when I got home I'd have to fix the neighbour's TV. Because after 10 hours of school the only thing I want to do is fill in the role of a free tech support.1
-
I seem to be everyone's free tech support. I'm always helping my friends and family but I don't get anything in return. 😣5
-
Almost all my family think I'm free tech support.
My dad knows what I do and he's proud because I finished uni (he didn't), he sometimes asks for help (he repairs electronic stuff) and I try as hard as possible to be useful (it's fun!). He knows that (most of the time) I'm working when I'm in my laptop, so he doesn't bother me, he kindly asks if he needs help with something.
My brother's studying the same I did, he's doing fine. I think better than me when I started.
My sister knows that I can repair her phone/laptop but she asks me to do it whenever I have free time and how she can avoid to "damage" it again.
My friends think I'm awesome, but I'm in constant stress (thanks imposter syndrome!).
My dog, he just barks and smiles whenever I'm around and he thinks I'm awesome, so I have that going on for me, which is nice.
🐶3 -
I once had to deal with GoDaddy customer support telling me their servers only support putty for SSH.
Well, fuck you! I use Linux and I SSH with a single command in terminal, no doubt putty is great but get your senses straight that putty is not the only way to SSH when you are being customer support for a tech company, don't just fucking recite a phrase list. Besides, they should understand Windows with putty is not the only way to SSH into servers, juicessh via Android, openssh via Linux, etc...
*btw, before you all rant about me buying from GoDaddy, I was lead dev for a startup few years back and they had already bought it from GoDaddy. Ofcourse they also provide free offers along with an order, which often includes email addresses, annoying support, gut-wrenching quality of service access...1 -
i hate linux like a lot , how do you guys use it
like you guys dont want an advertising ID, how the fuck will advertisers know who you are and what you like?
open source , give me a break, you mean your os devs are soo untrustworthy that you just have to see what they wrote in the code, who does that?
free come on, how poor are you linux people, i mean, quality stuff gets paid for, free stuff just means it's trash
and the linux devs , the aint like real coders they are just hobbysts, making your os in their free time
and who wants to install their own software anyway, on other platforms the company curates restricted software that you can use, and i know you'll say its oppressive but its just customer protection.
and i do want my platform to track everything i do, it only helps them build better stuff for me.
and whenever they decide to outdate my hardware and kill support for it, it only means they care and want me to get the latest tech, how considerate.
wait , i hear you say, there are no bugs in linux, my vendor makes sure my os comes with the latest antivirus software, nothing can break my system.
and just because linux runs on servers and most super computers only shows that common users like you and me are ignored, at least my vendor is not a sellout, and still makes stuff for the masses.
you say freedom i say safety i can sleep safe and sound for am protected nutured under one echosystem of software that i can not leave.20 -
When I became a dev my parents said: "it's not rocket science, or chemistry or anything good, but at least it's not stressful, or dangerous and we can get free tech support. I hope you are able to pay your own bills and find rent"
A few years, a degree and finding a supportive woman who is now my wife and and I make 4 time as much as my parents make now they want me to move back so they can get their tech support and see my wife I guess she is more social than I am -
The global joke of Information Security
So I broke my iPhone because the nuclear adhesive turned my display into a shopping bag.
This started the ride for my character arc in this boring dystopia novel:
Amazon is preventing me from accessing my account because they want my password, email AND mobile phone number in their TWO.STEP Verifivation.
Just because one too many scammers managed to woo one too many 90+y/o's into bailing their long lost WW2 comrades from a nigerian jail with Amazon gift cards and Amazon doesn't know what to do about anymore,
DHL is keeping my new phone in a "highly secure" vault 200m away from my place, waiting for a letter to register some device with a camera because you need to verify your identity with an app,
all the while my former car insurance is making regress claims of about 7k€ against me for a minor car accident (no-one hurt fortunately, but was my fault).
Every rep from each of the above had the same stupid bitchass scapegoat to create high-tech supra chargers to the account deletion request:
- Amazon: We need to verify your password, whether the email was yours and whether the phone number is yours.
They call it 2-step-verification.
Guess what Amazon requests to verify you before contacting customer support since you dont have access to your number? Your passwoooooord. While youre at it, click on that button we sent you will ya? ...
I call this design pattern the "dement Tupi-Guarani"
- DHL: We need an ID to verify your identity for the request for changing the delivery address you just made. Oh you wanted to give us ANOTHER address than the one written on your ID? Too bad bro, we can't help, GDPR
- Car Insurance: We are making regress claims against you, which might throw you back to mom's basement, oh and also we compensated the injured party for something else, it doesn't matter what it is but it's definitely something, so our claims against you just raised by 1.2k. Wait you want proof we compensated something to the injured at all? Nah mate we cant do that , GDPR. But trust me, those numbers are legit, my quant forecasted the cost of childrens' christmas wishes. You have 14 days or we'll see you in court haha
I am also their customer in a pension scheme. Something special to Germany, where you save some taxes but have to pay them back once you get the fund paid out. I have sent them a letter to terminate the contract.
Funniest thing is, the whole rant is my second take. Because when I hit the post button, devrant made me verify my e-mail. The text was gone afterwards. If someone from devRant reads this, you are free to quote this in the ticket description.
Fuck losing your virginity, or filing your first tax return, or by God get your first car, living through this sad Truman dystopia without going batshit insane is what becoming a true adult is.
I am grateful for all this though:
Amazon's safety measures prevented me from spending the money I can use to conclude the insurance odyssey, and DHLs "giving a fuck about customers" prevention policies made me support local businesses. And having ranted all this here does feel healthy too. So there's that.
Oh, cherry on top. I cant check my balance, because I can only verify my login requests to my banking account wiiiiiiith...?2 -
The technical incompentency of the people I try to help with their tech problems, is utterly astounding. Especially family members. For the love of God, if somebody is offering you tech support, put in at least some minimal degree of effort!
-
Devs with young kids: how the hell do you do it?
I am a foster parent for my cousin who is 4 months old and I don’t know how in the fuck to make this work. How do you do it? How do you balance code and kid?
For reference I work full time at a tech support place, I go to school full time, and I’m trying to pivot into software development, which means any free time is spent coding/studying code/building a portfolio. Problem is I don’t have free time because of the baby. How in the hell do people do this.3 -
More tales from University Tech Support:
Haven't been able to get ahold of this staff member for weeks to do required maintenance. Emails, VMs, surprise office visits, she's never anywhere to be found.
Finally my boss emails her with the subject line "Free Money", and gives her some sass in the email about calling IT back.
Yeah, she responded in minutes...2 -
i often do tech support in chat rooms in my free time (because i like spreading good will,) so here's a tech horror story
"""
"hey, can you help me fix something?"
sure?
"so i dug my old XP machine out of my closet and replaced the bad Ethernet card with a different one and when i plug in the ethernet cable the PC bluescreens."
# oboi
did you install the drivers? Sounds like it needs drivers
"no"
then install them
"no"
why not?
"it doesn't need any"
why do you say that?
"it said \"This device is set up and ready to use.\" in the balloon in the corner"
it has generic drivers to deal with devices before the real drivers can be found
"shouldn't they work?"
some devices need the extra support provided by the intended drivers, so the generic ones cause issues in those cases
"ok, well, where do I find them?"
do you have a model number?
"yes, it's " # scrubbed for... privacy? i dunno
gimme a few minutes
<insert 45 minutes of aggressive Googling for (str(DEVICE_MODEL_NUMBER) + " xp drivers")>
alright i have the drivers, go here:
# again, removed for... idk.
"they don't work"
# oh here we go
why not?
"These drivers are not compatible with your system architecture."
what version of XP are you using?
"XP Pro"
x86 or x64?
"x64"
# fucking...
ok so this is gonna get real complicated real fast: use x86 XP or I can't help you, none exist for x64 XP.
"oh ok"
<User left the IRC channel.>
"""4 -
Family support (2 phases)
When I was younger my mom bought me a 486 from the cow spotted company.
I didn't do much development as being kinda isolated in computer land didn't really make that easy to understand / do, but I messed with everything else.
At that time (somewhere near the invention of the wheel) just exposure to computers really gave a huge leg up on getting into tech.
Moving on until MUCH later in life I was working in tech, often with developers, but not in development. That company was acquired by an overseas company, the head of the new company appeared on the white house lawn and Trump said this would be great for America jobs ... so of course they laid a huge number of people off just before the acquisition.
I was kinda done with that corner of the industry, no matter how good you are / who you work for it was an area that just sort of decays in in importance. I'd go visit the developers and they'd share their excess free lunches they got each day.
Then I'd go back to my corner of the offices and read an email about how the quarterly crappy ass pizza party (that maybe cost a couple hundred busks) was called off due to "cost cutting".
By this time I've got a family and kids, and I decide to take a chance at starting a new career and they were kind enough to go along with my "sleep, care for family, school, care for family, code, sleep" lifestyle for a number of months.
And it worked out. -
Rant time. Oh boi.
So, a bit of context: I am a university student in Greece and I have a desktop PC with elementary OS on it. When the unis closed down because of Coronavirus, I moved back to my parents', without my PC, only a usb stick with elementary OS installed on it. That was before the lockdown. My parents have a desktop PC and my old laptop, both with Windows rn. I'm only able to work using Linux, so I've been just popping that elementary OS USB stick whenever I needed to work.
All cool and good. Until the usb got full. It was a 16GB one after all. No biggie, I bought a new 64GB one from a well known Greek tech shop along with a webcam my mother needed. It was a LEXAR one.
They fucking took a week to transfer it. As if the closest shop to me was in fucking Germany. For context, the drawing tablet I bought from China the other day only did 2 weeks to come. During this time I could barely use Linux because my USB stick had only some 600MB free.
Ok, wtv I said to myself. I am a patient person after all. I received the USB stick, along with the webcam, in good condition, in their packaging. Alright. I dd'ed everything from the 16GB stick to the 64GB one and then I extend the partition. Everything works flawlessly. And it's faster too.
Next day, I boot up from it again. It boots up good. Nice, time to do some work. I open my editor. And it fucking freezes. The editor is not some VSCode or Atom or any of that heavy shit, it's just elementary OS Code. A very lightweight Gtk3 app. Strangely though, the rest of my OS (the dock autohide, eg.) Seems totally responsive. I try to open another app. No luck. Not even switching TTYs work. Good shit. I force shutdown my PC. I try to boot again from that piece of shit. And guess what! NO BOOT BITCH. Like, fuck you. I boot from my previous 16GB one. Linux won't recognize it. No /dev/sdc like I used to have. Ok, lsusb. Nope, nothing. I disconnect it and reconnect it, and lsusb. An empty entry appears.I run it a couple of times, and the it disappears again. I switch to TTY 2. I get read errors and usb error -71.
And I want to fucking explode
I call back to support for the warranty coverage. I wait for a good 10 minutes and a nice lady picks up. I tell her the issue. She says that the support team will call me for the issue this day it the next day.
I hang up.
It feels like some fucking prank. YOU MOTHERFUCKING TOOK SO LONG TO DELIVER MY SHIT. Not to mention that the shitty courier service they are working with wouldn't deliver the goods to my home because it's slightly out of town. AND NOW YOU ARE DELAYING MY WARRANTY RETURN? HOW THE FLYING FUCK DID YOU BECOME A WELL KNOWN TECH SHOP WITH SUCH SHITTY SERVICE?
IF YOUR BRAINS WERE DYNAMITE YOU WOULDN'T HAVE ENOUGH TO BLOW YOUR NOSES.
YOUR THE SERVICE EQUIVALENT OF A PARTICIPATION AWARD.
Foreigners' view of Greeks suddenly doesn't seem so unreasonable. Yes, we are fucking lazy asses. And we also hate that. We hate each other for that very reason. May this country not live any longer.6 -
Do not buy Hostinger... They are so aggressive with caching that I ran out of devices to test the features. They probably cache based on userAgent because changing other parameters (IP, local cache) doesn't resolve the issue. I talked to tech support whole day, and although they were helpful few times I just got three same answers for the three different questions. Seriously, the only thing I like about Hostinger is their user friendly UI.
The rant goes on. I can basically DoS my website by clicking fast on it. That shit doesn't happen with some free hosting plans... My site goes down for a few minutes before I can visit it again.
THE RANT GOES ON
Using the file manager is tedious work as you get randomly disconnected after less than few minutes of inactivity.
I might seriously switch to Google's Cloud Console. It is more expensive, you have to do all the hosting config yourself using a virtual machine, but I guess it's more reliable and it gives you a lot more control.5 -
My favourite bug fix was actually IT based and it was the first time my Eastern European, critical of my skills, family not only praised me but claimed that I was smarter than them.
My grandfather had changed from a telecom to a VOIP device for his landline. For some reason after installation, he could hear the other person on the line but they couldn't hear him. Me and my mother were away during this time so they called in the other family IT guy. This guy is no joke, he's one of the top in his company and makes a sweet six figures and lives in a mansion.
So he started looking things up, googling forum, etc. Couldn't find anything. Started calling the tech support and tried to deduce what it was and their tech support had never heard of such a problem. He takes his lunch breaks to help out my gramps. Keeps escalating, escalating and nothing. His conclusion is that they need to send him a new VoIP stick and they're not giving it to him. At this point, he's so frustrated that he screams at my grandfather to go back to paying 60 bucks a month for landline and to stop bothering him.
At this time me and my mother return and they have concluded that they need a new stick. My mom is great at intimidating people into free stuff so she and I go over to do so. At this point everyone is convinced of the problem and even I don't think I could fix it. But I decide to check if that's the case because I don't want my gramps to get a new stick and it still doesn't work.
I go through the typical forum hunting and there's Nada on the problem. I look at the stick and all the lights seem to be working, no error lights. And I wonder maybe the problem is not the stick, because usually you can't do anything at all if the hardware is broken. So I start thinking, maybe my gramps accidentally muted his handset while talking or something dumb like that. That wasn't it.
Then I decided to see if the problem was recreated on the other handsets. I tried one out and my mom could hear me but I couldn't hear her. What?! That's different! It was the opposite with the other phone. I conclude that it's working and there's something up with the handsets. So I go and do a reset on all of the handsets to make sure.
Lo and behold, the problem is fixed. It took me 25 minutes to solve. That guy gave up after a week of trying. My mom who assumed my IT skills were on par with other kids and nothing special had finally seen me up against an opponent, and not any opponent, a six figure high ranking IT specialist. And I didn't even use any secret, complex software knowledge that wasn't accessible to her or any other normal user.
That's when she finally said that I was smarter than her, that I just used my common sense. She would've needed some kind of prompting, hint or direction to solve the issue but I did it without any.
It was a very satisfying bug to fix. -
Cross-platform open-source & free password manager.
Description:
Cross-platform mobile/desktop password manager application. No backend needed, private data will be encrypted and stored in Google Drive/One Drive/Dropbox etc...
I've used multiple applications over the years but they pricey (especially if you switch platforms) and most of them don't have full cross-platform support.
Also, I've made a POC app with Ionic a while ago, but I didn't like the hybrid app feel.
Tech stack:
Js/React Native10 -
update : we are at hr round baby!!!
part 1 : https://devrant.com/rants/5528056/...
part 2 (in comments) : https://devrant.com/rants/5550145/...
the tech market is crazy mann! it's one of the top indie fintech companies in our country and has a great valuation.
i totally felt that they i am crashing the interviews , and am seriously not trying to be humble. before the dsa round , i was trying to mug up how insertion sort works 🥲
--------
now my dilemma is should i switch if i get the offer. in a summary:
current company:
- small valuation but profitable (haven't picked funding for last 3 years , so poast valuation is some double digit million $, but can easily be a unicorn company)
- very major b2b player in my country. almost all unicorns (including this fintech company) and some major MNCs are their client and they have recently acquired a few other companies of us and eu too, making them- a decent global player
- meh work : i love being a cutting edge performer in android but here we make sdks that need to support even legacy banking apps. so tech stack is a lot of verbose java and daily routine includes making very minor changes to actual code and more towards adding tests , maintaining wrapper sdks in react/cordova/unity etc, checking client side code etc.
- awesome work life balance : since work is shit and i am fast enough, i am usually working only 2-4 hours a day. i joined gym, got into shape , and have already vsited 5 places in last 6 months, and i am a guy who didn't used to have time even on sundays. here, we get mote paid leaves than what i would usually need.
- learning opportunities: not exactly from the company codebase, but they provide unlimited access to various course learning platforms like linkedin learning, udemy and others, so i joined some web dev baches and i now know decent frontend too. plus those hybrid sdks also give a light context to new things
new company :
- positives : multi billion valuation, one of the top players in fintech , have been mostly profitable ( except a few quarters)
- positive : b2c so its (hopefully) going to put me back into racing shoes with kotlin, jetpack and latest libraries.
- more $$$ for your boy :)
- negetive : they seem to be on hiring spree and am afraid to junp ship after seeing the recent coinbase layoffs. fintech is scary these days
- negetive : if they are hiring people like me, then then they are probably hiring people worse than me 😂. although thats not my concern what my main concer is how they interviewed. they have hired a 3rd party company that takes interviews of people FOR THEM! i find that extremely impolite, like they don't even wanna spare their devs to hire people they are gonna work with. i find this a toxic, robotic culture and if these are the people in there then i would have a terrible time finding some buddy engineer or some helpful senior.
- negetive : most probably a bad wlb : i worked for an year for a fast paced b2c edtech startup. no matter how old these are , b2c are always shipping new stuff and are therefore hectic. i don't like the boredom here but i would miss the free time to workout :(
so ... any thoughts about it?4