Oh my god... Storytime.

A customer comes in with I assume is his father or grandfather.

Customer: I need a computer, but without all the internals

Me: So a case?

Customer: Yes, I need a Dell computer outsides, but without the internal components.

Me: Well, we don't have Dell cases, but we sell custom build cases and they come with a power supply.

Customer: *says nothing, but looks interested*

Me: *walks over to the cases to show him* So this is what the cases look like and we have two types, one for a ATX and one for a micro-ATX.

Customer: *still says nothing, but looks at them*

Me: What motherboard do you have at the moment?

Customer: Well, I don't have anything right now, but I'm replacing another computer that didn't work very well. I'm going to be getting some Dell parts to put in here.

Me: O-okay. So this other computer, I'd like to see it in shop to see what's going on with it.

Customer: Oh, you do NOT want to do that. I hooked it up to another computer and it blew it up.

Me: Huh, that's weird. I'd still like to look at it if possible.

Customer: Oh no, it's all wired wrong and... *some bullshit, but stay with me*

Customer: I am the best at technology. My hand has computer parts in it--government funded. *some more bullshit*

Me: Okay... *I try to bring it back around* Well, I'd still like to see the other computer for myself. So you don't have parts for this new build yet, right? You don't know what type of motherboard you have?

Customer: No.

Me: Well, I would get the internals first, so you know what size of case to get, and then get the case.

Customer: Okay. Thank you for your time.

He shook my hand with his "cyborg" hand and I was tempted to say something about "try not to crush my hand," but elected not to. Also during this entire exchange, the old man continuously farted in the background.

I might have posted this before. But I am going to post it again. Because emojis.

Me: 😁 Software lead I have finished coding the thing.
SL: 😀 Cool, good job. That is going to really help out the analysts.
Software Manager: 😐 hey I noticed you have coded a new thing and pushed it to integration.
Me: 😁 Yes.
SM: 😐 Well how do you know when it's done?
Me: 😑 . . . When you run it and it does the thing?
SM: 😐 Did you write test steps?
Me: 😕 Yeah . . . they're in the issue ticket.
SM: 😐 Yeah but how do you know those are right?
Me: 😕 Because I wrote the thing and the test steps?
SM: 😐 did you put any steps in our acceptance test procedure?
Me: 😕 No.
SM: 😐 why not?
Me: 😧 Because the acceptance test procedure tests requirements. There is no requirement for this functionality.
SM: 😑 Then why did you do it?
Me: 🤔 Because it was an internal request from the analysis team. There is no customer impact here.
SM: 😑 I really think we should write a requirement.
SL: 🤔 But what requirement is he going to attach this to?
SM: 😑 We don't have to attach it to a requirement. We can just test it once and remove it.
Me: 😒 SM, you know we never remove anything from the acceptance test procedure.
SM: 🙂 We do sometimes.
SL: 🤔 When was that I have worked here for twenty years and we have never removed a test from that document.
SM: 😑
SL: 😒
SM: 😑
SL: 😒
Me: 🤐
SM: 😧 I really think there should be an acceptance test written.
SL: 😧 Looks like you're writing an acceptance test.
Me: 😒 Alright as long as y'all're payin'. Shit I was just tryin' to save y'all money.

*acceptance test written and sent to peer review*

Peer: 😐 The requirement tested section doesn't have any requirements spelled out.
Me: 😅 No.
Peer: 🤔 Why?
Me: 😓 Because there is no requirement associated with this test.
Peer: 🤔 Then why are we adding an acceptance test?
Me: 😡 WELL AIN'T THAT A GOOD GOD DAMN QUESTION!?

LinkedIn is an alternative reality unhooked from the rest of the world, where hypocrisy and arrogance meet, creating Leaders, Experts and Analysts.

- Every company is an industry leader globally.
- Every offer is life-changing.
- Every normal person suddenly is an expert in his field
- Each candidate is an expert in time management, customer relationships, and software development priorities.
- They are all happy to share their achievements in a disinterested way
- They all deal with important issues, with great reflections on the meaning of life and reality around us
- Each written post usually starts with a question followed by a life experience
- Companies are dynamic, they change their internal processes on a daily basis

Please shoot me, I've had enough of this shit.

- Few companies are leaders globally
- The offers you make are traps and I always have to look for where the bullshit is.
- You're not an expert in your field if you've been doing the same thing for 10 years without moving your ass out of that chair.
- If you were a time management expert, I wouldn't have to call you every week for unresolved tasks, and I wouldn't even have to do 150 meetings to postpone the goals set. Exactly what is your experience with the customer? Because by heart shutting up and always saying yes is not a good way to get the job done.
- I have great news for you. Nobody gives a shit about your work successes. At most they're envious.
- If you really are such a deep and introspective person... how the fuck is it that working with you is hell?
- Copying a quote from a website and then building a narrative on it doesn't automatically make you a superstar
- Companies, especially the largest ones, take years to change and if they do it is because there is the economic motivation behind it, not because they are visionaries.

This rant was written by scrolling through my LinkedIn feed.

If a teamviewer sessions counts as "screenshare", I've got a good one.

The company I'm working for also got an internal video player in the webfrontend of it's product. A customer called in, because the player "stays black", instead of playing his videos. It's a player for a media library of the customer, so it can be any content. A collegue did some trouble shooting, but since the customer was not very experienced in IT they arranged a teamviewer session. At the appointed time, my collegue called the customer and asked him to reproduce the issue, while watching via teamviewer.

When opening the media player, it stayed black indeed, so my collegue asked the customer to try another video. From my desk I heard my collegue say "Oh god, no" (phone muted) pretty loudy and he asked us to come to his place quickly. The customer decided, it would be a good idea to try the video player with gay porn. So we stood there around my collegues desk, watching a hairy man, getting his asshole licked by another an even hairier man for a few secs.

The customer stopped the playback, said "ok, maybe the other file was just broken.", thanked my collegue and the call was over.

We had a few similar cases.

Sales manager: Hi all, we are launching a new internal hackathon. Form up a team with the right expertise to help with address the problem statement and get going!

Me: what’s the problem statement?

Sales manager: you have to sign up first. There’s proprietary company info with our plans for next year involved. You have to agree to terms and conditions before continuing. Legal say so.

Me:

*signs up*,
*fills in docU-sign*,
*clicks through 3 other screens*

Ok let’s see this problem statement.

“What new and magical customer experience can you create and launch to win in our markets”

... that’s not a fucking problem statement ... and why the fuck does that require filling out a docu-sign form to see?

I REALLY fucking hate legal / sales people. Wasting everyone’s time.

Fuck my life...

Okay, so I’m working on a web app with a small group... the app is basically a lead generator for new business in another country. We just need contact details cause they’re a fucker to buy.

Step 1: prototype to the investors, working with the ceo to make this thing look shiny AF.

Goes well as fuck.

CEO: “when can we get this out?”

Me: “it’s basically done mate, get your guys to look at it and we can talk about marketing”

Que a shower of 10 or so bellends with senior in their title going into a room and coming out with:

Bellends: “so on this page we want the user to confirm and accept the contract”

Me: “cool, makes some sense, that’s what it’s already doing.”

Bellends: “afterwards we want to show them the price and have them put in their banking details.”

Me: “Wait, you what when?”

Bellends: “Yeah, well Jenny says we should have as few clicks as possible to get to the final stage and have the customer accept.”

Me: “Jenny’s on fucking crack, moving the contract formation phase to after the contract acceptance stage is not an option”

Bellends: “Oh it’s okay, Andy in legal said that would be okay”

Me: “Andy’s a fucking moron, tell him that online contract formation laws were updated 2014/2015 and you can’t do that anymore”

Bellends: “No, andy’s legal, surely he knows”

Bellends: “We want all of this above the fold”

Me: “OH FUCKING SUCK A DICK YOU ABSOLUTE BAND OF FUCKWADS... which one of you, which one hasn’t looked at a website this millennia!?”

Needless to say I ignored all their shit, got the lead generator out and told the CEO those ten people are certifiably fucking useless.

Bonus round; recent, but “it has to be on internal infrastructure”

“Why? It’s a mobile app sending rest calls to a third party saas.”

“It just has to, we have this thing called the private cloud and w”

“Wait... you what son, priv 🤦🏼‍♂️ private what mate?”

“Private cloud”

“You... you mean a server rack?”

“Nah we spent £2mn on it, it’s brilliant”

“Hahahaha you fucking dick, you blew £2mn on server infra with fuckall to put on it!?”

“No, no it’s the private cloud”

“Fucking idiot, aye son, where’s the fucking bean stalk you prick!?”

“It has to go on internal infr”

“Shut up, that won’t work”

Not exactly a security bug, but there was a company that made a Django app for some internal work and later open sourced it. I was browsing through the code and I saw that the config file had an IP address and a hashed password for the database credentials

When I tried to use them, I was able to login directly to their read replica RDBMS, I had access to all their customer data (including phones & home addresses)
Being the saint I am, I informed them of the ignorance made by their developer and was presented with some cool swag.

A room full of mostly old male stressed out engineers sat in chairs, and the presenter said:

"So who watched Judging Amy last night?"

The presenter went on to express her surprise that nobody in the room had seen last night's episode of Judging Amy.... and wasn't going to drop the topic.

The meeting, if it ever had any, now had no chance of going anywhere good.

By the end of the meeting someone would walk out and "retire" shortly there after, and it certainly wasn't going to be the presenter....

Backstory:

The company built on the IBM model of sell pricey custom hardware (granted it worked really well) and sell expensive support contracts wasn't doing as well as it had hoped. Granted it was still doing better than most of its neighboring companies, but it was clear that with the .com bust the days of catered lunches every day were over.

The company had grown fat and everyone knew that while the company had a good enough product(s) to survive, there weren't enough lifeboats for everyone to survive.

In the midst of this an HR department that took up nearly 20% of the office space at HQ felt it needed to justify its existence / expenses.

They decided to do this in the same way they always had, by taking funding from other departments, this time not by simply demanding more direct budgets for themselves.... they decided to impose mandatory 'training' on other departments ... that they would then bill for this training.

When HR got wind that there were some stressed out engineers the solution was, as it always is for HR.... to do more HR stuff:

They decided to take these time starved engineers away from their jobs, and put them in a room with HR for 4 days. Meanwhile the engineer's tasks, deadlines and etc remained the same.

Support got roped into it too, and that's how I ended up there.

It would be difficult to describe the chasm between HR and everyone else at that company. This was an HR department that when they didn't have enough cubes (because of constant remodeling in the HR area under the guise of privacy) sat their extra HR employees next to engineering and were 'upset' that the engineers 'weren't very friendly and all they did was work'.

At one point a meeting to discuss this point of contention was called off for some made up reason or another by someone with a clue.

So there we all sat, our deadlines kept ticking away and this HR team (3 people) stood at the front of the room and were perplexed that none of these mostly older males in this room had seen last night's episode of Judging Amy.

From there the presentation was chaos, because almost the entire thing was based on your knowledge of what happened to poor stressed out Amy ... or something like that.

We were peppered with HR tales of being stressed out and taking a long lunch and feeling better, and this magical thing where the poor HR person went and had a good cry with her boss and her boss magically took more off her plate (a brutal story where the poor HR person was almost moved to tears again).

The lack of apparent sympathy (really nobody said much at all) and lack of seeming understanding from the crowd of engineers that all they should do is take a long lunch, or tell their boss to solve their problems ... seemed to bother the HR folks. They were on edge.

So then they finally asked "What are your stressers?" And they picked the worst possible person they could to ask, Ted.

Ted was old, he prickly, he was the only one who understood the worst ass hell of assembly that had been left behind.

Ted made a mistake, he was honest with folks who couldn't possibly understand what he was saying. "This mandatory class is stressing me out. I have work to do and less time because of this class."

The exchange that followed was kinda horrible and I recall sitting behind Ted trying to be as small as possible as to not be called on. Exactly what everyone said almost doesn't matter.

A pedantic debate between Ted and the HR staff about "mandatory" and "required" followed. I will just sum it up that they were both in the wrong for how they behaved for a good 20 minutes...

Ted walked out, and would later 'retire' that week.

Ted had a history and was no saint. I suspect an email campaign by various folks who recounted the events that day spared ted the 'fired' status and he walked with what eventually would become the severance package status quo.

HR never again held another 'training', most of them would all finally face the axe a few months later after the CEO finally decided that 'customer facing, and product producing' headcount had been reduced enough ... and it was other internal staff's time for that.

The result of the meeting was one less engineer, and everyone else had 4 days less of work done...

Story time:
Yesterday I wanted to go to the theater with my girlfriend. It was her idea because as a student you can get reduced tickets for the play, but only via the online store exactely two hours before the play starts. We had already tried two weeks before but with no success. So this time I said i want to be on my pc with a proper browser and not a mobile version like last time. So we are sitting at home me in front of their website on one screen and with a clock on the other screen. Two minutes realy i hit refresh and I get a selection for the reduced tickets, nice.

You would think.

After selecting the amount. ERROR: Can not get your tickets. I was like fuck they are already sold out because it's a popular play. But hey let's try again. I got one ticket but not the second one, okay strange lets try again, same ERROR again. WHAT the FUCK, no feedback what so ever. My girlfriend had then the idea that they maybe restricted the amount for reduced tickets to one (does not state this explicitly but hey lets give it a shot). Use second browser select one ticket. ERROR can not get you the amount of seats. Rage level near to a 1000 why did it work two minutes before but not anymore. Trying around for five more minutes finally got the second ticket.

Now the real fun begins.

Proceeding to checkout should not be that hard you would think, but you need to be registered for that. Okay so let's do that. The salutation is not required neither is the address for the tickets but you need to have a company name??!!!!! The fuck?? I am not self employed and neither are a most other people around here so why is this field mandatory? Beeing a little under stress I decided to found the "asdf" company with my girlfriend.

Now one would think checking out is easy. Not so fast.

After accepting the terms of service another ERROR, unable to accept your data. What data? I did not input anything new? Where does this come from? Ok never mind I am going to pay with credid card that must work!
ERROR: Internal paymentservice initialization failure! Sorry what? I thought maybe I was to long idle in this browser and they do not reserve the tickets for so long (which would be no surprise to me at this point). Let's try again. Nope same error.

Now my rage level was really over 9000 but we really wanted to go so I decided to call the customer SUPPORT. Or better to say I had a answering maching telling me for ten minutes how sorry they are that this takes so long, yeah you bet. Then and this is now really great: the support guy asks me: "What error do you see? Internal paymentservice initialization failure?" I was like, okay he knows this so they need to know how to handle it. FUCK NO. "Sorry I can't help you. This is our payment system maybe they (IT) are doing some maintenance I can't halp you. Call the theater directly good day." Sorry what just happened, you fuckers are the vendors for the tickets for nearly all big events around here and the theater explicitly states to call you for tickets but you can not help me? Like hell.

This process took 25 very frustrating minutes and I was really angry and wanted to quit, then I saw that there is also a paypal option which I had not tried. With very little hope i selected everything for the payment, registered with paypal and they told me I already had an account. So reactivated this five year old account payed with all the mobile passwords and tans to finally, after 30 fucking minutes, get a pdf file for a ticket. Repeated the last step for the second ticket and with some time left to get there we were off.

Years ago, I was part of a project that went completely off the rails. A little context: we were a services company and we had local offices in cities all over the country. My team provided 2nd-level support which means we often had the PMs call us from those via an annoying Nextel radio.

I won’t go through the details but suffice it to say this project envolved one such branch going rogue and committing actual fraud, with criminal proceedings and all. People were on the edge, and the relationship with that branch was increasingly hostile. There was also an internal power struggle in the company between some directors at that point. In other words, a clusterfuck I’ll always cherish, if by cherish you mean hate hate hate. Anywho…

One time, there was a national holiday on a Thursday and we were going to make it a long weekend. As customary, I communicated with all the PMs about contigency plans. This PM then told us that we could not take Friday off because the customer wanted us to fly over there. We were supposed to be at the customer’s site early Friday morning. That meant we would have to fly Thrusday afternoon. I wasn’t happy.

It immediatly felt arbitrary too. As I said, the relationship was not good and we suspected he was just trying to cost us our days off. I knew enough of the customer to be fairly sure they would not have requested us that Friday. Why did the customer want us then? There was nothing yet on production and if it was just to show progress, surely we could move it to Monday. At worst, can’t we make it over the phone? No, no, no, he said. The customer was adamant that we be there on Friday. Sucked to be us.

So we flew over Thursday afternoon and on Friday morning we headed to the customer’s offices only to find it closed. They too had made it a long weekend and wouldn’t be back until Monday.

Normally I would be furious over the waste of time but to be honest, both I and my colleague smiled at that. It confirmed that the PM just tried to screw us and the customer have never asked for us. We headed back to the local office.

Before coming in, we both bought ourselves some icecream. My friend stayed in the little garden in front and I went in. The PM immediatly saw me and demanded to know why I wasn’t at the customer yet. I didn’t answer. Instead I grabbed the Nextel radio and headed back out with the PM following. I then sat down on the grass and called my director. Smiling and staring at the PM, I told him about the office being closed. The PM’s face froze when my director asked to talk to him.

We sat outside under the sun, enjoying our icecreams while the PM got shouted at. It was the best icecream I’ve ever had.

Dealing with other technical professionals who cannot think outside their respective boxes.

Here is an example.

A QA (who is very good at her job) said this...

Her:
“We need to get one customer who is willing to pay us a lot of money to make the features they want!”

Me:
“But you realize we are a SaaS company and that means we need lots of customers and constant growth”

Her:
“No, we need to find a customer who is willing to pay us, like a million, to make the features they want. Then we make them for that customer. Then we do that again.”

Me:
“We sell software to small businesses, none of them have a million dollars to pay us, and even if they did then why wouldn’t they build it themselves?

Her:
“Well, when I worked for my last company this is what we did...”

Me:
“So you worked for a contracting company who built software for individual companies. We are not that type of company. We are a SaaS company.”

Her:
“It’s the same thing”

Me:
~Facepalm~

As a software developer and entrepreneur it frustrates me when everyone think everything is the same.

You’ll here things like...

“All we need is to get lucky with one big hit and then we will ride that wave to success, just like Facebook or Amazon!”

Holy fucking shit balls, how stupid can you be!

FB and AZ run thousands of tests a day to see what works. They do not get “lucky”. They dark launched FB messenger with thousands of messages and then rolled it out to their internal team first, they did not get lucky!

Honestly though, I can’t blame them. Most people just want a good job that pays. They aren’t looking to challenge their assumptions.

Personally I know I will be in situations again where my pride, my assumption, my fears are realized and crushed by the market place and I do not want to live in a world of willful ignorance.

I’d rather get it right than feel good.

This rings true even if the customer is internal. Built a feature and provided documentation on how to use it and one of the end users still used it wrong.

It was a simple validation process too. Input the member ID then click validate, the app then checks if the person is in the system and fills in some other fields and does some other backend stuff. How could you get that wrong?! 🤔

A project I'm working on uses Elastic for internal monitoring and logs. The customer asked to access those logs - not something we'd normally do, but it's isolated from other things we use and there's no critical data there, so what the heck, let them have it.

Ever since, we're getting tons of questions like "There are tons of [insert random info message] all the time, do you have any plans to resolve them?" and it gets to the point where I'm just about ready to scream back "NO, SUZAN, BOOKING NOT COMPLETED MANS THE USER F###ING CANCELLED IT, IT'S NOT SOMETHING I CAN FIX IN THE CODE"

Edit: the customer's name isn't actually Suzan

I was working on a team with people with various employment statuses. Contractors, employees of the client, and me as a regular full time employee of the company that “owned” the contract. My HR manager gave us a presentation about our reporting structure. I had at least seven managers for different reasons across various projects.

I got a new position so needed to resign but I had no idea which managers were the ones I should notify. I looked at the org chart that the HR lady showed. I sent my resignation to five managers that would be affected by my leaving. Unknown to me my project manager was actually a contracting manager hired by the client. He let his employer, the client, know that the lead dev quit.
Apparently it destabilized the contract for my employer. If I hadn’t just issued resignation they would have fired me for telling a customer about a significant internal staffing change. They didn’t fire me because the optics would have been worse for them.

Alright so I have to create an API that communicates with a web interface and three different back end systems. And I think my customer might have thought that I am actually Jesus because they didn't have any docs for their systems and their policy did not allow me to gain access to their internal testing environment (which. Drove. Me. NUTS) and expected me to create this API by pure guesswork basically. After teaching the customer's internal IT guy how to capture requests between the systems I managed to somehow got the prototype working. I am proud and sleepy. ... Mainly sleepy

Earlier this year I had to deploy an "emergency" fix to production for (luckily) an internal facing, but customer impacting, web application.

It was only the login page they were changing. I backed up the original, copied the new file into place, and marked my task complete.

Then I went and read the details on the incident. Someone discovered that if you supply ANY valid username and leave the password blank, you're in! Put the wrong password and you're blocked, of course. But blank? You must be legit!

Curious, I looked at the timestamp on the original file I had backed up to see how long it had been like this.

4 years.

Last Sunday, we deployed 300 major application/service configuration changes, 60+ load balancer changes, DNS cutovers, changes to mission critical SQL servers, and informatica connection changes. This impacted every line of business, all customer facing apps, and all internal apps.

6 days from DEV to PROD, which includes all developer effort.

Deployment succesful!

So, according to my customer, the internal app I just released is "far too aggressive and not overly polite to users".

After querying this the client was referring to validation error messages.

Where I've wrote "Set a payment method before creating the order", the client would prefer it to be ""Please set a payment ...".

I guess it's a fair enough observation, but the client's phrasing made me chuckle :)

I am hating hating hating my junior developer job. Most of my work is updating PDF's on all type of internal intranets. So my days are spent working jira ticket after jira ticket.

Internal customer submits ticket to update 3 PDF's on internal intranet for sales team. They are named so badly I can't match them unless I review all 30 links on this page. Most links with report numbers but here's is not also no notes to where in the page.

I do JIRA comment --no respose even though I tag her.

I politely email her asking her to rename the PDF's with the same file names I am replacing.

She asked it I wanted her to rename them 'other'

What??? So I asked her where she sits so I can show how to easily find the file names in the URL.

Responds with the same files renamed with more description but still not the same.

Respond again giving better instructions on how to find it and second request to where she sits.

1 day later no response!

When I get into today I am closing her ticket!

Fuck these middle aged Midwest dumb bitches!

Nope, definitely not going to work for that customer anymore. Fuck this shit. At least for this week.

My background: mid-30 years old, some kind of business & IT consultant / lead dev working for a mid sized CRM consulting company, with approx 15 years of experience in development and software architecture, most of the time "thinking" in C#, still learning new languages, being a cloud evangelist and team lead. We usually have customers with customers (B2B/B2C).
Personality type "campaigner" (ENFP-A).

Today the project lead of my client (a big corporation in the energy industry) told me that he still didn't order all the necessary resources for the cloud project. Just to be clear: He's on the client side. We (the architects, one internal and me) told him one month ago what we need for the beginning. Just a few things - an Azure subscription, a license for the CRM platform, and our dev tools.

And now let's guess when the project is planned to begin? Yeah, right: 1st of April. NO APRIL'S FOOL. And guess what? Next Tuesday we'll do the onboarding for the new (external) devs, and NOTHING will be ready. Yeah, just let us build stuff in our minds, and on the whiteboards, because it's an AGILE project, right? We don't need any systems and tools...

And now he sent me the questionnaires which need to be answered before any cloud service can be ordered by the corporate IT. And yes, he didn't answer a single thing, and just meant "Those are architecture questions" (they are not) and (of course) "please provide the answers until Monday morning, so we can FINALLY order the services."

Yeah, you fucktard. Of course it's MY FAULT now. Maybe I should write an email to your boss asking how we can speed things up a little bit...

- 5 days until customer integration test. I finished my work for the test a week ago so I am relaxed. 10 days of estimated work for other team, 1 dev scheduled for this task.
I reminded of the deadline, which seemed not realistic anymore; "Don't be so pessimistic" they said, "Everything is fine", "We'll get it done".

- 2 days to go and half of the system doesn't work, the external test system rejects all data (nobody had time to read the specs -> let's call it 'assumption based development' (ABD))
I reminded of the deadline, and that I would like to have an internal test with all components beforehand; "Don't be so pessimistic" they said, "Everything is fine", "Just some minor issues".

- 1 day to go and dev from other team called in sick... (and I can really empathize this decision); "Someone else can jump in and finish the work" they said.

- An hour later the test was cancelled not even 24 hours before it should take place. We could have rescheduled the test more than a week ago, that wouldn't have been so disgusting and even save our customer some hours of preparation effort.

I hate myself when I was right from the start but wouldn't enforce my position because I'm too kind sometimes.

1 Week ago I took down the development version of an internal demo, leaving only the prod one (temporary space issue). Colleagues were told n+15 times via email, face to face, comments on tickets etc. The prod one has also been live for weeks, and again, they were told when it went up.

This just happened:

Colleague 1: practiseSafeHex can you help me, the demo doesn't seem to be working.

Me: *logs in*, *click around* ... seems fine dude. Are you using the correct URL: <prod-url>.

Colleague 1: let me try again and see.
Colleague 2: practiseSafeHex i'm with Colleague 1, were trying to use the demo, and its not working. Can you have a look, we need it.

Me: I just told him, its fine, I think you have the wrong URL <prod-url>. Can you try again.

Colleague 2: No I have the right one, can you check it.

Me: *does nothing*, yep i've had a look at it, can you try again: <prod-url>.

Colleague 2: Ah its back now, cheers.

They are with a customer now, so I won't say anything, when they get back, one of them is being castrated.

The $customer gets a device from us, with th wifi connected as specified in the order. $customer connects it to the mains and monitor, puts in the dongle and the connection is established.
Fast forward 3 weeks, now everything went south. The device does not connect to the network, the service is offline. Our first question: "Has someone modified the WiFi name or password?"
$customer: "No, there were no changes in the WiFi"

So the full arsenal of debugging the connection over LAN starts, interrupted by $customer unplugging the device "because he needs LAN now"

After sometime, we figured out, everything is fine with the device, and ask $customer once again, if the config $ssid and $password is correct.

$customer: "Oh, we changed the name to $ssid2 because it looks nicer, is that a problem?"

Internal: "Are you f*kin kidding me? I asked you exactly that"
Me: "Alright, that explains the issues. Please tell us in advance if you want to change something with the WiFi."

God I hate when dev work gets all political.
Our team had a technical meeting with a difficult partner/customer, that wants to connect to our internal service, so we are writing an Integration Service for this.
Apparently the project is very important on both sides and highly political so in the meeting there was a member of the Board of directors of them. We just wanted to check one feature to verify they can connect, etc.
After some minor bugs showed up, that guy goes on ranting about how this is all a joke ("Verarschung" literally) and how we did not deliver all features yet as promised (Note : that was not promised) and basically indirectly personally attacked us, our company and our team.

It's incredible how such assholes can stay in such positions.

How to fix issues the easy way:

1. Provide users a way to raise issues
2. Immediately respond to new issues saying you added them to the internal ticketing system
3. Wait till the affected product reaches EoL
4. Tell the customer you are sorry, but as the product is now after EoL, you cannot use any resources on fixing the issue
5. Close the issue

Started a new job as junior developer. One of my first task was to sent a simple notification on an event in out product. Write the code, test that it works, push to devops.

Code compiles, tests pass, it’s deployed to internal test env. Check that my notification works in the test env. No problem.

It’s deployed to the customers test environment. It works and customer accepts it for prod.

We release to prod and of course it fails. Seems to be a simple string.Format that fails for god knows why. After 3h of debugging on prod without success we decide to roll it back.

Today we decided to try it on a backup of the prod db since one of the strings was taken from the db. Still working. No matter what data I input when trying it locally it still wont reproduce the issue we saw on prod.

Fuck this

So I work for an IT consulting firm (web development) and was hired by a customer 7 months ago for coaching Git, implementation of VueJS on the front-end and fostering teamwork with devs who'd been in their solo comfort zone for the last 15 years.
I asked for confirmation multiple times on whether they were sure they wanted to go through with a bigger investment in front-end. Confirm they did, multiple times.

After half the team's initial enthusiasm faded (after 1 month), the 'senior' of them who's worked there for 18 years on a single -in the end, failed- project got a burn-out after half a week of showing up (without doing actual work) from the stress, and started whining about it with management that has no technical clue whatsoever. This and other petty office politics lead to the dumbest organizational and technical decisions I've seen in my short 5-year career (splitting a Laravel app that uses the same database in two, replacing docker container deployment with manual ssh'ing and symlinking, duplicating all the models, controllers, splitting a team in two, decreasing productivity, replacing project management dashboards with ad-hoc mail instructions and direct requests).

Out of curiosity I did a git log --author --no-merges with the senior's name on the 2 projects he was supposed to help on, and that turned up... ZERO commits. Now the dept. hired 3 new developers with no prior experience, and it's sad to see the seniors teach them "copy paste" as the developer's main reflex.

Through these 7 months I had to endure increasingly vicious sneers from the IT architect -in name only- who gets offended and hysterical at every person who dares offer suggestions. Her not-so-implicit insinuation is that it's all my fault because I implemented Vue front-end (as they requested), she has been doing this for months, every meeting at least once (and she makes sure other attendees notice). Extra background: She's already had 2 official complaints for verbal abuse in the past, and she just stressed another good developer into smoking again.

Now I present her my timesheet for January, she abuses her power by refusing to sign it unless I remove a day of work.
Earlier this week I asked her politely to please stop her unjust guilt-tripping to which she shouted "You'll just have to cope with that!", and I walked out of the room calmly (in order to avoid losing my nerves). She does this purely as a statement, and I know she does it out of bad faith (she doesn't actually care, as she doesn't manage the budgets). She knows she wields more power over me than the internal devs (I am consultant, so negative reviews for me could delay further salary raises).

I just don't know how to handle this person: I can't get a word in with her, or she starts shouting, and it's impossible to change her (completely inaccurate technological) perception.

On call with customer

Cstmr: What version is this?
Me: Can I see the build number plz?
Cstmr: Yeah
Me: *checks against internal doc*
Me: It's version X
Cstmr: Are you sure?
Me: Um...I'm pretty sure
Cstmr: I'm gonna check
Cstmr: *mutes me and spends 10mins finding public version of the doc*
Cstmr: Ah, it's update X
Me: *................* yes

Universal rule of opening tickets

Me: *opens ticket on basically ANY ticketing system EVER* (could be internal, from the customer, some random bug online, anything...).

Me: writes detailed explanation of issue, because I know working on tickets is hard. Of course I include that I tried steps A, B, C, and that I haven't been able to do D because of reasons.

Ticket derp: Comments...
"Hey, have you already tried A, B, C? Also you should totally do D first."

WHAT IS WRONG WITH YOU? I TAKE TIME OUT OF MY FUCKING DAY TO WRITE THIS SHIT DOWN AND EVEN FORMAT IT NICELY, JUST TO MAKE YOUR MISERABLE LIFE EASIER, AND YOU DON'T EVEN READ IT YOU WORTHLESS LITTLE BALLSACK!? FUCK OFF!

Company tool over a Magento shop from an internal solo developer. They made a new theme based on a bought theme, but the developer who started it is leaving. The 'developer' (yes, quoting it now) made a royal mess about it; rewriting core files, overwriting theme files, leaving JavaScript alerts all over the place, placing business logic in templates and defining CSS classes with functions in custom module block classes. I could go on for a while. After the first sprint we tried to convince the customer to do a complete rebuild, but we couldn't convince him...

The 'developer' has been hold on for now to give support on his crappy code and my next few months are filled with working in this mess without cleaning up the technical debt because we don't have enough time for that... FML

Was an internal auditor translating department process to a technical spec for a programmer. We were going to leverage an external company's API which would replace our need to use their slow and buggy web app.

During a meeting, an audit teammate suggested something be changed with the external service we were using. I said we could bring it up with the company but we shouldn't rely on it because we were a small customer even during out busiest month (200 from us vs 10000+ from big banks).

Teammate said we should have our programming team fix it. I made it clear that it was not our side and that to build out the service on our side was beyond our scope. Teammate continued to bring it up during the meeting then went back to desk after meeting and emailed us all marked up screenshots of the feature.

I ignored this and finished writing up the specs, sending them over to the programmer building out the service.

30 minutes later I get a call from programmer's manager who was quite angry at an expanded scope that was impossible (engineers were king at this company. Best not to anger them). Turns out my teammate had emailed his own spec to the programmers full of impossible features that did not reference the API docs.

I feel bad about it now but I yelled at my teammate quite loudly. I said he was spending time on something that was not reasonable or possible and when they continued to talk about their feature I yelled even louder.

Didn't get fired but it definitely tagged me as an asshole until I left. Fair enough :)

PM, we are going to go to an agile methodology for working. (despite PM having never done agile, and most of the team having never done agile) But we will have 4 week sprints, as 2 week sprints are too short. We are going to have daily stand ups, oh but we'll only have then once a week... And we will keep the 3 hour mid week meeting. Oh and we'll keep our existing JIRA, but you also need to use *new* JIRA as well, but that's going to the customer so don't post bugs on it.... (all with a ln important delivery in a few months) The suggestion of getting an adviser (either internal or external) who has experience with agile to help us transition smoothly and provide best practice got shot down. feels like the blind leading the blind...

Debbuging options that no customer uses since it makes the logs unreadable.

Formatted the logs and in 3 Years Not one customer used the feature or asked for it.

---------

An automatic tool (like smartgit) for our internal use. Not one uses it, instead they still complain about git

AWS Contractor

I've been putting a web application together that I'm looking to have published on AWS. Not having too much experience with AWS, I am looking to hire a contractor. I've had a number of quotes from different AWS admin's ranging from $40 an hour to $200 an hour, from 1-days worth of work to 2-months worth of work!

I'm not really sure what to make of it or to whom to trust. I believe they’re using my ignorance to overcharge me. I've listed my requirements below, could you guys use your professional experiences to let me know what you think is reasonable charge and where best I could find someone to help me.

My application is a US shopping website where people can set up an online shop and upload their products and maintain an inventory of the items.

This is what I’m looking for setup and configuration with the following two areas:

1) AWS SYSTEMS…

* AIM - Set up my server admin users.

* EC2 - Web Hosting.

* RDS - Fast DB.

* SES - To send emails.

* S3 Buckets - Uploaded image hosting.

Route 53 - I don’t know but someone said I should have this.

* Elastic Load Balancing - For, well, load balancing.

2) SCRIPTS…

* A script that would back up the database once a day and save it to a private S3 Bucket.

* A script that will run once a day that calls an internal API, and POST a query to it.

* A script that runs once every 90 days, to refresh the SSL using ZeroSSL.com

Is there anything that I've missed such as security systems, firewalls, auto scaling and CDNs?

The quotes that I've received arranged from $320 to $64,000. I know I am being abused because of my ignorance. I would never overcharge someone because the customer doesn't know the efforts of the work. I hope someone here can help to understand the efforts needed and can tell me the true cost.

Thank you

Somebody: (whinwy) we need something to log into nonprivileged technical accounts without our rootssh proxy. We want this pammodule pam_X.so
me: this stuff is old (-2013) and i can't find any source for it. How about using SSSD with libsss_sudo? Its an modern solution which would allow this with an advantage of using the existing infrastructure.
somebody: NO I WANT THIS MODULE.
me: ok i have it packaged under this name. Could you please test it by manipulating the pam config?
Somebody: WHAT WHY DO I NEED TO MANIPULATE THE PAMCONFIG?
me: because another package on our servers already manipulates the config and i don't want to create trouble by manipulate it.
Somebody: why are we discussing this. I said clearly what we need and we need it NOW.

we have an package that changes the pam config to our needs, we are starting to roll out the config via ansible, but we still use configuration packages on many servers
For authentication as root we use cyberark for logging the ssh sessions.
The older solution allowed additionally the login into non-rootaccounts, but it is shut down in the next few weeks after over half an year of both systems active and over half an year with the information that the login into non-privileged accounts will be no more.

I hate trying to explain the difference between vendor and internal development. There is a clear difference. Siloed information and profit are important with a vendor to maintain the relationship with the customer. There are no real motives to do things at the best interest of the business with vendor development. Internal development is the exact opposite. There is a time where you need both but some kind of decision tree should be made around that. #rantoff

I have a customer who forget to renew his internal SSL certificate. It expires on a Sunday. I have to generate the new CSR and call the relevant people to approve the signed certificate before I can use it