Sent an email out in work informing everyone that we had pushed updates out to all Windows PC's.

Got the following phone call 10 minutes later:

"Hi, I can't log into the banking account app on my iPhone. Did you do something to it with your updates?"

"Nope. They were PC updates."

"Well, I'm sorry but you're wrong. It must be you! It was working yesterday."

"Again, it's not us. What's the error message you're getting on your app?"

"Invalid password"

".....then could it just be that you're entering an invalid password?"

"No, I know the password. I only changed it yesterday!"

"So it was working before you changed the password?"

"That's what i said!
I'm telling you, it's your updates."

"Okay but before we go 'troubleshoot' it, how about ringing your bank firs-"

"Oh look, it doesn't matter if you don't want to help, I don't have time for this!
I'll ring your boss and he'll uninstall the updates for me and fix the app." *hangs up*

Remember the WebDev guy from my last inspirational "rant"?

Well he called me and he somehow found a Support scammer

so I went over to his place and setup our "how to destroy a scammer's computer" kit which we got from a couple of friends in Discord and waited for the scammer to call.

And at long last, the scammer called,He setup a VM while I find his IP and RAT his computer, then went on to find other computers and check if they reside on the same LAN network.

at that point WebDev guy asked me "what are you planning to do?"

"Tell him this is your banking app" while presenting him a virus executable. "Don't click on that though". So he did, and they began the transfer and once the scammer clicked it on his computer (I was observing via RDP), we lost connection to the scammer's computer so I assumed the thing worked.

We were laughing our asses while in the middle of this fuckery.

Best moment in my life.

I literally cringed today when my neighbor wanted help installing an app, she didn't tell me it was her banking app... And the thing I needed to help with was logging in... So she told me her bank details...

Even though I said (multiple times) it was dangerous to do so, and that she can't just trust people with this kind of information...

WHY ARE PEOPLE SO GOD DAMN STUPID WHEN IT COMES TO SECURITY!

Fuck my life...

Okay, so I’m working on a web app with a small group... the app is basically a lead generator for new business in another country. We just need contact details cause they’re a fucker to buy.

Step 1: prototype to the investors, working with the ceo to make this thing look shiny AF.

Goes well as fuck.

CEO: “when can we get this out?”

Me: “it’s basically done mate, get your guys to look at it and we can talk about marketing”

Que a shower of 10 or so bellends with senior in their title going into a room and coming out with:

Bellends: “so on this page we want the user to confirm and accept the contract”

Me: “cool, makes some sense, that’s what it’s already doing.”

Bellends: “afterwards we want to show them the price and have them put in their banking details.”

Me: “Wait, you what when?”

Bellends: “Yeah, well Jenny says we should have as few clicks as possible to get to the final stage and have the customer accept.”

Me: “Jenny’s on fucking crack, moving the contract formation phase to after the contract acceptance stage is not an option”

Bellends: “Oh it’s okay, Andy in legal said that would be okay”

Me: “Andy’s a fucking moron, tell him that online contract formation laws were updated 2014/2015 and you can’t do that anymore”

Bellends: “No, andy’s legal, surely he knows”

Bellends: “We want all of this above the fold”

Me: “OH FUCKING SUCK A DICK YOU ABSOLUTE BAND OF FUCKWADS... which one of you, which one hasn’t looked at a website this millennia!?”

Needless to say I ignored all their shit, got the lead generator out and told the CEO those ten people are certifiably fucking useless.

Bonus round; recent, but “it has to be on internal infrastructure”

“Why? It’s a mobile app sending rest calls to a third party saas.”

“It just has to, we have this thing called the private cloud and w”

“Wait... you what son, priv 🤦🏼‍♂️ private what mate?”

“Private cloud”

“You... you mean a server rack?”

“Nah we spent £2mn on it, it’s brilliant”

“Hahahaha you fucking dick, you blew £2mn on server infra with fuckall to put on it!?”

“No, no it’s the private cloud”

“Fucking idiot, aye son, where’s the fucking bean stalk you prick!?”

“It has to go on internal infr”

“Shut up, that won’t work”

devs I present to you the most helpful message by a Banking app

Meet 'SBI Online' app from Play Store, in their own words:

What they were supposed to do?
"Experience the new Retail Internet Banking of SBI"

What they do?
"SBI online app will redirect to SBI Retail Internet Banking (online SBI) site"

Why do they have app?
"No need to remember URL",
"Less memory space required on device"

App storage space?
F**king 2.6 MB, just to redirect users to their website, in third-party browser.

Putting chatgpt to some good use. Writing a complaint mail to the idiots maintaining my banking app in the style of shakespare.

Hark thee, App Support Team,

With grave disquiet and vexation doth I write to thee concerning thy recent update of the application. As a software developer, the option to enable developer settings on mine own mobile device is of paramount importance for mine work. Yet thy latest update hath impeded mine access to mine own bank account until I disable this setting. Upon launching the app, it doth redirect me to a browser tab, where I am compelled to deactivate the developer setting to avail of thy services.

This conduct of thine is most unacceptable and unprofessional in mine eyes. It doth seem a transgression of privacy, for thy app doth dictate what settings I may or may not have on mine own personal phone. How canst thou deny me access to mine own bank account information merely on the grounds of having enabled developer options? How doth this option interfere with thy application, such that thou must needs coerce thy users to forsake their phone settings to utilize thy app?

I beseech thee to rectify this issue with all due haste, so that I may access mine own bank account without hindrance. If thou art incapable of doing so, then prithee, might thou recommend a more user-friendly banking application to which I may gladly switch?

With frustration and discontent at this time,
A locked-out person.

Backstory : So recently one of my banking app stopped working and forced me to update to their latest version. As soon as i opened the newer version , it shut down and redirected to my browser with a shitty html page with just one message : Disable developer options on your device to continue using our app. I was extremely frustated and couldnt understand what kind of idiots were maintaining this app.So i decided to write up an email hoping to find some solution for this.

When you are in a hurry to make payment .. and some fucker has done this.

It looks like I FINALLY stopped binge spending.

Two years ago I was making like $500 a month and couldn’t manage it properly so sometimes I couldn’t even afford to eat.

Now I open my banking app and it puts smile on my face.

I just logged into my bank account to see that everything has changed. More basic, primitive styling and in general it is shit. Why am I ranting about this, because I could tell from looking that it has been done to be more mobile friendly. Sure enough I resized the screen and everything snapped into place like it would on a mobile.

Now I've got to put up with an inefficient and more time consuming UX all because some twat in the bank has decided to pander to mobile devices nearly ten years after they've been introduced even though there's already a mobile banking app for that.

Responsive design is like living with a dwarf, because one of you is small, nobody else is allowed to have cupboards on walls anymore. Bastards!

Me: *Trying to get the mobile banking app*
App: Nope, you have a rooted device
Me: *disables root access for apps and adb*
App: Nope, you have a rooted device
Me: *Maybe a xposed module would help*
Xposed: Nope, you have android nougat
Me: *Maybe there's some LineageOS marshmallow rom for my phone*
LineageOS: Nope, just android 7.1

fml

Good question, what wasn't bad about 2020?

As far as good things go.. well, COVID-19 actually. Back in February the lockdown began in Belgium, and while many people got bored out of their minds, I actually became a lot more productive. So many projects started back then, and I got a lot better at programming because of it. Now I can confidently write most bash stuff without ever looking anything up. And the code is maintainable, on account of putting everything into functions. You can literally navigate the code just by looking at it. On older code I always had issues with that.

I'm very glad that essential travel even back then wasn't really restricted. Because my bank is retarded about online banking, I have to go to the bank every so often to check my balance. At the time I tended to do that late in the evening, when nobody else was outside and I had the entire town to myself. That was one of the travels considered essential. So I kept doing it and made that my biweekly walk. I really enjoyed that. Gets your mind off things.

Bad things would be the utter stupidity that the general public had shown me during that pandemic. Burning down 5G antennas and not even getting the right ones, toilet paper, 5G death beams in street lamps?! They even sent death threats to telco workers over sensationalist bullshit from what IIRC was just a random Twitch streamer. Those people should just fucking kill themselves, choke yourselves in that pile of toilet paper you got yourself and then called yourself financially challenged. You braindead fucking retards!

Another dev-related thing is the normalization of SJW terminology. Now even "blind playthrough" gets your ass banned on Twitch. I saw a tweet about a Twitch employee (I think) proudly saying that they implemented it. Most upvoted comment on it was from a blind person, asking why they did this and not made the Twitch app more friendly to use for blind users. They too thought this was bullshit. Yet it still got added in, and more and more people are starting to think that "this is fine". Hell even that "this is necessary".

What annoys me the most is that this mostly comes from the US, where around that time they laid their knee on George Floyd, and didn't fix their legal system at all. As a European it baffles me since we have many immigrants here (the Drumpf even called Belgium a hellhole over it) and we just don't give a shit about whether or not they are "truly Belgian". We just let them live their daily lives like everyone else. Imagine just not giving a shit. Imagine not bothering them, not with racism, not with reverse racism, not with anything. Just let them do their thing and that's it. Yet despite Belgium being one of the most inclusive countries in the fucking world, I still got called a racist many times for asking.. why did you implement this? Why this, and not tackling the problem at its actual and pretty fucking obvious core?

So all in all I can only hope that 2021 will get a little bit better. But that's the same thing I said in 2019, and it didn't quite come true.

Fucking hate my job 😡
I joined as nodejs dev at a mnc 3months ago involved in banking software in which i dont have any domain knowledge.. first 10 days I was told to go through fucking udemy nodejs and graphql tutorial (wtf) which i already have experience with before joining.. after that my reporting manager gives me task to resolve fields and gave me shitty jira story link to read.. that shit story link had no explanation about the fields and what the database it is, then she says to use some shitty sdk which is built internally by shiity devloper which had no documentation and have to follow other module which was again written by that sr. Dev... They hav fucked up the graphql and nodejs and entire stack and also till date no one has ever given any explanation about the domain and the fields and database schema.. this manager refuses to share knowledge about the domain now how the fuck i resolve the graphql schema which was again written by non technical b.a.. all they have used is latest technology in a shitty way with no standards to to follow .. no dataloading no caching no batching.. use shitty sdk which does not give access to dbconn and fucking tightly coupling expressjs which when i start consumes crazy 400Mb of memory .. these fucking seniors devs + the fucking b.a having 12+. Yrs exp each have fucked the entire codebase... Each day killing my passion for app development.. fuckkk ... Dunno what to do now

This “Auto save” feature in the latest app version is buggy..
-> new rant
-> prefilled with previous rant..

Anyway, here my actual rant begins.

Apple, go fuck yourself, seriously.. put your trillion dollars way up your arse...

Moved to Ireland, want to switch country..
“If you want to switch countries, cancel your Apple Music subscription first”..
so be it. Cancelled it..
“Your subscription will be cancelled in 28 days”.

FUCK YOU, YOU COCK SUCKING BASTARDS!!
I NEED TO SWITCH THE STORE TO BE ABLE TO DOWNLOAD BANKING APPS AND STUFF LIKE THAT..

But ok, I’m screwed in this regard..

Suddenly iMessage stopped working. This is kind of a big deal because I have unlimited data but only unlimited sms to Irish numbers and I need to communicate with people in Switzerland and Germany..
Internet works so I try to turn iMessage off and in again. But that doesn’t work.. i can only reactivate iMessage via WiFi.

So I go back to the hotel, reactivate iMessage..
“Verifying imessage” >> google..
Leads me to an Apple forum: “the verification of iMessage can take up to 24h”.

Are you fucking kidding me? I’m in a new country and rely on this overpriced shit..

Fun but sad fact, I have a second phone with me. IPhone 4 with iOS 7 and that thing WORKS!!

If this is where the future is going we’re all gonna die very soon.. plains crash, power plants explode but hey, at least they have data about it and it looks shiny. That’s all that matters..

Another reason to switch to android..

MacOs fucked me up so I already switched to windows + Linux. Next one will be getting rid of iOS, they don’t build small phones anymore anyway..

I'm working on a banking app (Android) and I thought: "This is a bank. An important one. They will surely have a good IT department! It will be a joy to work with them"...

Never have I been so wrong!

So my friend was copying a 32 character long hash string from one phone to another because he has the banking app in one phone and registered mobile number in the other phone...
So, I was waiting when he was halfway done... The I said, bro... you could have sent that text as message from Phone1 to Phone2.... His facial expression was unexpressable. I could have told in the begining but I am a devil. 😈

One of our customers wants our mobile app to log out the user after 15 minutes of inactivity because of SeCuRiTy…

Why? The phones protect the apps with their hardware encryption from any malicious access.
And we are not dealing with super sensitive data here like some banking app or so.

Why do some people want to have bad UX for no reason?

I joined 3 months into a project that was expected to be done in 6.

As the day passed I learned about the scope a little more, 30 days in I decided to step aside, I slowly learned that they wanted a whole bank built from scratch.

User support ticketing systems, the banking core and an app like "revolut", everything with a team of 4.

To this day I have not seen them launch, and it's been over 5 years.

!rant

I was playing with adb logcat some apps and I saw some sensitive info from my bank app. So I decided to go deeper , I saw my entire banking information , WHAT THE FUCK? I feel unsafe now using this bank.

Btw this bank is using react native and forgot to obscured their code in production

if i'm gonna build a toy, like a internet connected teddy bear with a touchscreen in it's belly. What options do I have for the operating system?

The global joke of Information Security

So I broke my iPhone because the nuclear adhesive turned my display into a shopping bag.

This started the ride for my character arc in this boring dystopia novel:

Amazon is preventing me from accessing my account because they want my password, email AND mobile phone number in their TWO.STEP Verifivation.
Just because one too many scammers managed to woo one too many 90+y/o's into bailing their long lost WW2 comrades from a nigerian jail with Amazon gift cards and Amazon doesn't know what to do about anymore,

DHL is keeping my new phone in a "highly secure" vault 200m away from my place, waiting for a letter to register some device with a camera because you need to verify your identity with an app,

all the while my former car insurance is making regress claims of about 7k€ against me for a minor car accident (no-one hurt fortunately, but was my fault).

Every rep from each of the above had the same stupid bitchass scapegoat to create high-tech supra chargers to the account deletion request:

- Amazon: We need to verify your password, whether the email was yours and whether the phone number is yours.

They call it 2-step-verification.

Guess what Amazon requests to verify you before contacting customer support since you dont have access to your number? Your passwoooooord. While youre at it, click on that button we sent you will ya? ...

I call this design pattern the "dement Tupi-Guarani"

- DHL: We need an ID to verify your identity for the request for changing the delivery address you just made. Oh you wanted to give us ANOTHER address than the one written on your ID? Too bad bro, we can't help, GDPR

- Car Insurance: We are making regress claims against you, which might throw you back to mom's basement, oh and also we compensated the injured party for something else, it doesn't matter what it is but it's definitely something, so our claims against you just raised by 1.2k. Wait you want proof we compensated something to the injured at all? Nah mate we cant do that , GDPR. But trust me, those numbers are legit, my quant forecasted the cost of childrens' christmas wishes. You have 14 days or we'll see you in court haha

I am also their customer in a pension scheme. Something special to Germany, where you save some taxes but have to pay them back once you get the fund paid out. I have sent them a letter to terminate the contract.

Funniest thing is, the whole rant is my second take. Because when I hit the post button, devrant made me verify my e-mail. The text was gone afterwards. If someone from devRant reads this, you are free to quote this in the ticket description.

Fuck losing your virginity, or filing your first tax return, or by God get your first car, living through this sad Truman dystopia without going batshit insane is what becoming a true adult is.

I am grateful for all this though:

Amazon's safety measures prevented me from spending the money I can use to conclude the insurance odyssey, and DHLs "giving a fuck about customers" prevention policies made me support local businesses. And having ranted all this here does feel healthy too. So there's that.

Oh, cherry on top. I cant check my balance, because I can only verify my login requests to my banking account wiiiiiiith...?

My phone just died. Got a new phone on recommendation of friends and flash Jolla on it. The OS is super nice but the "Android support" doesnt work. No lastpass, no netflix, no prime, signal works half, no banking app.

I really need my windows phone back. It just worked without issues. After two android phones and now a Jolla in about two years im kinda done with all this shit.

My bank created a "new and improved" banking app asking me to take a selfie after first sending them a picture of my id.
I am already a customer of the bank, they have a copy of my id, why do they also want a selfie?
Also with the old banking app I could just call them from my phone number (which they also have) and they confirmed it was me over the phone by asking 2 questions and then provided me with a code to just enable the app on my personal phone.

Not from a teammate, but using Ionic to create a banking app, I was about to have a heart attack seeing my brother forced to use it :|

I need guidance about my current situation.
I am perfectionist believing in OOP, preventing memory leak in advance, following clean code, best practices, constantly learning about new libraries to reduce custom implementation & improve efficiency.
So even a single bad variable name can trigger my nerves.

I am currently working in a half billion $ IT service company on a maintenance project of 8 year old Android app of security domain product of 1 of the top enterprise company of the world, which sold it to the many leading companies in the world in Govt service, banking, insurance sectors.

It's code quality is such a bad that I get panic attacks & nightmares daily.

Issues are like
- No apk obfuscation, source's everything is openbook, anybody can just unzip apk & open it in Android Studio to see the source.
- logs everywhere about method name invoked,
- static IV & salt for encryption.
- thousands of line code in God classes.
- Irrelevant method names compared to it's functionality.
- Even single item having list takes 2-3 seconds to load
- Lag in navigation between different features' screens.
- For even single thing like different dimension values for different density whole 100+ lines separate layout files for 6 types of densities are written.
- No modularized packages, every class is in single package & there are around 100+ classes.

Owner of the code, my team lead, is too terrified to change even single thing as he don't have coding maturity & no understanding of memory leak, clean code, OOP, in short typical IT 'service' company mentality.

Client is ill-informed or cost-cutting centric so no code review done by them in 8 years.

Feeling much frustrated as I can see it's like a bomb is waiting to blast anytime when some blackhat cracker will take advantage of this.

Need suggestions about this to tackle the situation.

I checked out this new hybrid app that was released by some local senior developers.

Turns out that on my user profile, my user ID is set as the value of a hidden field and changing it to any other user ID and saving the form will update the profile of that user. Including changing the password.

The password reset form also allows me to change the user ID to reset that user's password.

Speaking of passwords, the value of the password field on the profile is my actual password in plain text.

Yes, I said this app was released by a couple of "senior developers". One has over 15 years of experience and the other works at an IT company that builds online banking systems. They appear to have outsourced this side project to some other development team but... Come on. At least take one quick look at the source code before releasing it, why don't you?

I don't even...

Enough is enough

For my design thesis I'm gonna design a banking app for kids. And i'd like to have a look at competitors apps screendesign.
Is it possible to open android and/or iphone apps in android studio/xcode in order to have a look at the screen designs?

Because I'm no kid or parent so getting accsess the legit way is out of question.

Just started Online Banking at my bank. Checked how much money I have and what I can do on the website.

Afterwards I opened the dev tools and see that there is a js warning. So I open the console and the fucking first thing I see is: Loglevel set to INFO. WHAT THE FUCK?!?

Other things I found out:
API Endpoints are logged here. Two deprecation warnings for a function used. A warning about a deprecated service used.

The log level is now set to WARN. Several more deprecation warnings for the framework from before.

The fuck is this?

I'm about to do my bachelor thesis in Interaction Design. I've got to design a banking/pocket money app for kids 8-14y for a swiss bank.

And I have no idea where to beginn with it. What is needed? What do kids like? And is a banking app for kids in demand at all? Parents? Where do I get kids to talk to without beeing a creep who stands with sweets in front of the kindergarden? 😧

Don't you love it when banks decide to change their "security" policies without any warning?

Logging in via private wifi? Forbidden with a nebulous message. You better download their banking app or connect to your router via cable. As if the app they keep pushing wasn't a complete dumpster fire.

Need to transfer money? Okay, just register the account and the limitations will be removed after 24 hours... Does it say 24? I'm sorry we updated our policy to 72 hours and haven't bothered updating the message.

I swear one of my new year resolutions will be to switch banks asap

So I have flashed and rooted (superSU) lineageOS 14.1 thats running android 7.1.2 on my phone and now I read that this will trip safetynet and won't allow things like netflix, banking apps or pokemon go - I tried to install netflix and it worked, tried pokemon go and after granting GPS via privacy guard it worked too.

But still it seems that if I would now flash Xposed (which I didn't find a good build for 7.1.2 yet anyway) that it would actually then start tripping those protections and that I should go with "systemless root" via magisk.

How does magisk compare to superSU? I loved root some years ago because of xprivacy, adfree etc. which are actually modifying system files as far as I know and I would like to go as "extreme" as denying camera usage to apps, but not making them crash, so just like xprivacy has fake IMEI I would like to show just a black image served to the app, I remember there was an xposed module doing that, but how far can magisk compare there?

And most importantly is there a way to just hide superSU and xposed from all those detections?

Update to previous rant: My e-banking account is blocked, because apparently I already set a password on a website I never seen before.

- Tried the declined one
- Tried the unsecure one I chossed after the declined one
- Tried the pin number from mobile app.

BAM@#%$#%!!1!one1! YOU ARE BLOCKED FOR ENTERING WRONG PASSWORD TOO MANY TIMES. PLEASE CALL THE FUCKING BANK ON MONDAY.

I seriously hate this stupid country, and companies that don't know a first thing about web getting picked on government and public sector projects, sucking 100s of thousands of euros and providing the user experience that gives you a fucking diarrhea, at every SINGLE ONE OUF THEM!

Has anyone ever tried to send a message to a rep at PNC on their online banking?

-you can't write any 'special characters' in the message. This includes dashes, slashes, and even apostrophes ("don't" is not allowed!) among others. I guess they just pipe the message right into the SQL queries!

-I had to type a long message there, and I was tired and forgot to do my usual CTRL+A/CTRL+C ritual - BIG MISTAKE!! After clicking submit, I get a JS alert() come up saying that my session timed out after 15 minutes of inactivity (writing a large rant to PNC ofc). Back button does not bring up the filled out form to copy from, as like the whole site seems to be on the same URL. There was no way to exit the alert without losing the message. Thankfully I did not close the tab, and I was able to recover and piece together some of the text snippets using $ gcore / $ strings | less.

Overall this has to have been the worst web app I have dealt with for quite a while.

The most I have worked on something is 14 hours. It was for a university project, that involved creating a "banking" app that was intended to demonstrate the use of an SQL database. I had a partner, and we had done nothing about the project until the previous day. We started working at 5 PM and the demonstration was at 12 PM (noon) in the next day. We used PostgreSQL for the database, and C# and Windows forms for the GUI. My partner took on the database creation and I took on the GUI. I had minimal experience with C# and had never worked with Windows forms or DB bridging in a program. On top of it, lack of sleep hits me really hard, so by midnight I was just like a zombie with near zero focus capacity. As a result, I ended up rewriting numerous components with identical logic and appearance and some different elements that could be parameterized, simply because organizing my thoughts to write proper code was out of the question in my condition. The writing, debugging, testing and packing of the project ended at 7 AM, the morning of demonstration. I slept for 3 hours and then met with my partner and headed to uni. I never left a project for the last moment again. We ended up taking a 9/10 grade.

My bank's website is the shittiest fucking site in the world. It literally kills my phone, to the point where my browser takes a full 5 minutes to exit.
The latest bug I mean feature they have rolled out interrupts your login with a fullscreen modal which asks if you want the app or to continue on the site.
Well, the fact that I'm in a browser means I've already made up my mind so why don't you go and fuck yourself? And based on the quality of your website, do you really think I want to voluntarily install software that you've sellotaped together onto my device?
Thought not.
Go and fuck yourself you pieces of shit.

Recently joined new Android app (product) based project & got source code of existing prod app version.

Product source code must be easy to understand so that it could be supported for long term. In contrast to that, existing source structure is much difficult to understand.

Package structure is flat only 3 packages ui, service, utils. No module based grouped classes.

No memory release is done. So on each screen launch new memory leaks keep going on & on.

Too much duplication of code. Some lazy developer in the past had not even made wrappers to avoid direct usage of core classes like Shared Preference etc. So at each place same 4-5 lines were written.

Too much if-else ladders (4-5 blocks) & unnecessary repetitions of outer if condition in inner if condition. It looks like the owner of this nested if block implementation has trust issues, like that person thought computer 'forgets' about outer if when inside inner if.

Too much misuse of broadcast receiver to track activities' state in the era of activity, apપ life cycle related Android library.

Sometimes I think why people waste soooo... much efforts in the wrong direction & why can't just use library?!!

These things are found without even deep diving into the code, I don't know how much horrific things may come out of the closet.

This same app is being used by many companies in many different fields like banking, finance, insurance, govt. agencies etc.

Sometimes I surprise how this source passed review & reached the production.

Guys, I just need to know if I'm the one who's crazy.
I work at a fairly large bank. This bank has an Online Banking platform. Now, for reasons that deserve a rant of their own, I work on a self service account opening platform (in branch).
Now, my team is being tasked with adding features that will force customers to enroll in Online Banking and 2FA when opening accounts if they have not already done so.
The reason? There's low usage of the Online Banking solution.
My problem? I think this is a pointless waste of time.
Hear me out: All existing customers already have the ability to enroll with online banking, they can do it from there homes, in their underwear if they want, and they aren't doing it. Can anyone explain to me why we expect that customers who showed no interest in online banking before are going to be interested in using the application now?
You come in to branch to open an account, we stop the process to force you to enroll with internet banking(if you want to finish opening your account through the app), and then hope you'll use it now (despite the fact you could have enrolled at home all along)
We're duplicating the feature of an existing project and slowing down an unrelated process so we can hope you change your mind? Is this not a marketing problem? Do we not just need to sell the shit better? What am I not seeing? It's insane, we even took time to look at signing customers up for email addresses (in branch, while opening an account) if they didn't have one(because you need an email address for online banking). What really gets me is that everyone on my team is eating this shit up like it makes perfect sense. Like nobody else seems to think this is fucking stupid. I'm now resigned to implementing this bullshit. Am I the crazy one here? I realize I must be. Whatever I get paid anyway I guess. I raised my concerns repeatedly and I just kept getting the same stupid response. My job is done