A scammer called me today. They were saying that harmful files were moved to my computer and they needed to remove them. I don't think they are ever going to call me again.

S = scammer; M = me;

S: this is tech support we need access to your computer because we detected harmful files and need to remove them.
M: oh my! Hold on, let me go to my computer now. How can you access it?
S: we can just use RDP and delete the files. They are in a hidden folder that is encrypted so this Is the only way.
M: oh ok I believe you. Hm... it looks like my son only allows certain IP addresses to access our computers.. I don't know how to disable this so can you just email me your IP address?
S: Sure...

He then sends me his actual IP address... it doesn't even look like a proxy or VPN.

M: oh my I forgot that you need my password to login. It's really long and complicated... can I just email it to you?
S: Sure!!

I then tell him to hold on I have to find it that my "son" stored it somewhere.

At this time I'm taking a photo of my bare ass and attaching it to the email. I then say in the email "Please note what my job title is in my signature.. I just sent the FBI your name, phone number, email, and IP address. Please enjoy my bare ass, you'll see a lot of it in prison."

Just saw a recruitment post for a female speaker to join a female panel at a "women in tech" event. And it's by an organisation called "codelikeagirl". 😒

As a female developer, it gives me the upmost cringe to hear about any #women or #girlpower events. Do you really need to validate your ability and support because of your gender? Men don't go to #menInTech events, so why do you need to go #womenInTech events?

On the surface it seems all friendly and gender equality fluff. But if you segregate yourselves into an all exclusive group, isn't that the opposite of what your trying to "achieve"?

!rant
Has anyone been paying attention to what Google's been up to? Seriously!

1) Fuchsia. An entire OS built from the ground up to replace Linux and run on thin microcontrollers that Linux would bog down — has GNU compilers & Dart support baked in.

2) Flutter. It's like React Native but with Dart and more components available. Super Alpha, but there's "Flutter Gallery" to see examples.

3) Escher. A GPU-renderer that coincidentally focuses on features that Material UI needs, used with Fuchsia. I can't find screenshots anywhere; unfortunately I tore down my Fuchsia box before trying this out. Be sure to tag me in a screenshot if you get this working!

4) Progressive Web Apps (aka Progress Web APKs). Chrome has an experimental feature to turn Web Apps into hybrid native apps. There's a whole set of documentation for converting and creating apps.

And enough about Google, Microsoft actually had a really cool announcement as well! (hush hush, it's really exciting for once, trust me)...
Qualcomm and Microsoft teamed up to run the full desktop version of Windows 10 on a Snapdragon 820. They go so far as to show off the latest version of x86 dekstop Photoshop with no modifications running with excellent performance. They've announced full support for the upcoming Snapdragon 835, which will be a beast compared to the 820! This is all done by virtualization and interop libraries/runtimes, similar to how Wine runs Windows apps on Linux (but much better compatibility and more runtime complete).

Lastly, (go easy guys, I know how much some of you love Apple) I keep hearing of Apple's top talent going to Tesla. I'm really looking forward to the Tesla Roof and Model 3. It's about time someone pushed for cheap lithium cells for the home (typical AGM just doesn't last) and made panels look attractive!

Tech is exciting, isn't it!?

*computer fell, broken in pieces*

Me calling [Microsoft] tech support: hey can you check my warranty on this computer, I think I broke it?

Tech support: yes sir but we must first go through the troubleshooting steps,

Me: no, no I just-

Tech support: have you tried pressing F8 sir?

Me: umm… no, look I'm just -

Tech support: sir please press the F8 key sir

Me: okay… I pressed it, now can you just check my-

Tech support: sir please what happened when you pressed F8?

Me: it's broken, now if you could just check my warranty -

Tech support: sir I'm sorry sir I think you did it wrong. Please press F8

Me: no just check my-

Tech support: sir I think you do not understand, sir it is at the top-

Yup.

UPDATE: I have my dream job.

About a year ago I commented on Devrant that I was having some hard luck interviewing for development jobs.
Shortly after my post I decided to lower my expectations and took a job at a tech support call center.(3 month contract)
After getting a little experience(Not just a degree) I was able to land a hardware support job at a fortune 500 company.(Not what a programmer really wants 😂)
I worked hard and started writing tools at home to help with the job. I started giving them out to the other techs and put them on a little internal website for easy access.
About 3 months ago I just became a software engineer within the company.(after 6 months of hardware repair.) The main reason I got the job was because I showed them how much overtime and extra work I had done and that the techs relied on my software to do there jobs and that I was dependable.

It was hard work but it was worth it. And I built software that I never would have done if I hadn't taken this "lower job"

So keep your chin up and your fingers on the keys, I was in your shoes a year ago. 😉

"Turn it off and on again."

Great for Wi-Fi routers and office appliances.

Life support, not so much.

It's depressing how true this is

Me: "Tech support, how can I help you?"
Them: " I'm not able to log into the website!"
Me: "Okay, what message is it showing when you try to log in?"
Them: "Sir, I am NOT a computer person so I don't know."
Me: "Do you know which web browser you're using?"
Them: "I don't know what that is!"
Me: "Okay, when you want to go on the internet, do you click on a blue E, or a mulicolored circle, or..."
Them: "SIR I ALREADY TOLD YOU THAT I AM NOT A COMPUTER PERSON, YOU'RE REFUSING TO THELP ME SO I'M GOING TO HANG UP"

So I maintain a open source PHP app that wraps youtube-dl, providing an UI for it basically. Some guy on a forum DMd me saying it's not working for him. I asked him what php version he used and if the file permissions are correct (the script makes and switches directories, so the permissions can't be root but need to be www-data).

He answers with PHP 7.2 (the newest that's rare) and says the file permissions are correct.

After 2 weeks the problem still persists and ofc I am doubting my code here. We finally get online together and I can use anydesk to work on his machine.

I discovered 2 things.

1) File permissions were just completely wrong.

2) PHP WASN'T EVEN INSTALLED

So what did I learn?

Never trust the user and I am glad that I work as a dev, not as a tech support.

First time meeting girlfriends grandparents.

👴👵: So what do you do?
😎: I'm a software engineer ... So computers and stuff.
👴: Oh, can you have a look at my phone? There's that weird icon I don't understand ...

So within five minutes, I was their tech support. It was an icon for Android Nearby, btw and I didn't have an explanation ready.

That happened five more times this evening.

@Devintrix , congrats and happy lifes with your wife. this joke is for you :)

Dear Tech Support:

Last year I upgraded from Girlfriend 7.0 to Wife 1.0 and noticed that the new program began running unexpected child processing that took up a lot of space and valuable resources.

In addition, Wife 1.0 installs itself into all other programs and launches during system initialization, where it monitors all other system activity. Applications such as PokerNight 10.3, Drunken Boys Night 2.5 and Monday Night football 5.0 no longer run, crashing the system whenever selected.

I cannot seem to keep Wife 1.0 in the background while attempting to run some of my other favorite applications. I am thinking about going back to Girlfriend 7.0, but un-install does not work on this program.

Can you help me please?

Thanks,

Joe

——————————————————–
Dear Joe:

This is a very common problem men complain about but is mostly due to a primary misconception. Many people upgrade from Girlfriend 7.0 to Wife 1.0 with the idea that Wife 1.0 is merely a “UTILITIES & ENTERTAINMENT” program. Wife 1.0 is an OPERATING SYSTEM and designed by its creator to run everything.

It is unlikely you would be able to purge Wife 1.0 and still convert back to Girlfriend 7.0. Hidden operating files within your system would cause Girlfriend 7.0 to emulate Wife 1.0 so nothing is gained.

It is impossible to un-install, delete, or purge the program files from the system once installed. You cannot go back to Girlfriend 7.0 because Wife 1.0 is not designed to do this. Some have tried to install Girlfriend 8.0 or Wife 2.0 but end up with more problems than the original system.

I recommend you keep Wife 1.0 and just deal with the situation. Having Wife 1.0 installed myself, I might also suggest you read the entire section regarding General Partnership Faults (GPFs). You must assume all responsibility for faults and problems that might occur, regardless of their cause. The best course of action will be to enter the command C:\APOLOGIZE. The system will run smoothly as long as you take the blame for all the GPFs.

Wife 1.0 is a great program, but very high maintenance. Consider buying additional software to improve the performance of Wife 1.0. I recommend Flowers 2.1, Jewelry 2.2, and Chocolates 5.0.

Do not, under any circumstances, install Secretary With Short Skirt 3.3. This is not a supported application for Wife 1.0 and is likely to cause irreversible damage to the operating system.

Best of luck,
Tech Support

Cleaning lady just asked me what OS I use. "Well, Linux" I replied. Oh, she said, I'll ask my husband if he knows about it. He's also good with computers (probably tech support chap or something like that).

I figured that she might not remember the name "Linux", so I thought about writing it down. But it was so hard to resist the thought of instead writing down "btw I use Arch Linux"! 😆

!rant
A few days ago a friend of mine rang me up complaining about internet issues with his computer. As usual I did the "is it plugged in, turn it off then on again" sort of thing to waste time while my pasta was cooking. After a while he asked if I had another bogus solution, so I suggested flushing his toilet.

He runs off, I hear the flush, comes back and viola - it fucking worked.

The point of this is: if it don't work, flush the toilet. You're welcome, tech support out ✌️

My brother just called me asking for help in some MS server thing and I'm like "I don't know that!" (I really don't), and he replied "Yeah, you know, mom told me to call you to ask for help.". Jesus Christ. Just because I'm in CS it doesn't mean I know everything informatics-related.
I now know your pain, devRanters. I usually don't mind being the IT support (so much that my parents call me to help them when their computers decide to randomly die or do something weird because of something they've done, but I live like 300km away because of uni so I can't just go there and help them. Sometimes I say "Ask your son" (he's taking a tech course in high school), but my brother cuts out of it like "I don't know how to fix it" without even looking at it sometimes. Well duh, me neither at times, but google is your friend damn it. Sometimes I search for the answers. Other times I just poke around in the program until I find what's wrong. Either way, when I say I don't know and/or I can't really do much about it they give me the usual "We're paying your uni fees for what?" (in a joking tone but. I'M NOT STUDYING FOR THAT, I WANNA BE A GAME DEV DAMN IT)), but goddamn it I don't know everything just because I am a CS student. I wanna help but sometimes I can't. Deal with that >:V

Me: "My PC is sad what should i do? "
Tech-Support: "what do you mean your PC is sad"

i wonder whose(developer) idea was it to put just smiley instead of meaningfull error...

If all you have is a hammer, everything looks like a nail!

This was something which my tech lead used to tell me when I was so obsessed with nosql databases a few years back. I would try to find problems to solve that has a use case for nosql databases or even try to convince me(I didn’t realise it back then) that I need to use nosql db for this new idea that I have, without really thinking deep enough whether the data in question is better represented using an sql schema or not.

Now, leading a team of young developers, I come across similar suggestions from few of my team members who just discovered this new and shiny tech and want to use it in production projects.

While I am not against new and shiny, it’s not a good practice to jump right in to it without exploring it deep enough or considering all the shortcomings. The most important question to ask is, whether some of the problems you are trying to solve can be solved with the current stack.

Modifying your stack requires more than just a week’s experience of playing around with the getting started guide and stack overflow replies. This is something which need to be carefully considered after taking inputs from the people who would be supporting it, that include operations, sysadmins and teams that are gonna interface with your stack indirectly.

I am not talking about delaying adoption by waiting for long list of approvals to get some thing that would bring immediate value, but a carefully orchestrated plan for why and how to migrate to a new stack.

Just because one of the tech giants made a move to a new stack and wrote about it in their engineering blog doesn’t mean that you need to make a switch in the same direction. Take a moment to analyse the possible reasons that motivated them to do it, ask yourself if your organisation is struggling with the exact same problems, observe how others facing the same issue are addressing it, and then make an informed decision.
Collect enough data to support your proposal.
Ask yourself again if you are the one holding the hammer.
If the answer is no, forge ahead!

Storytime!

This customer comes in and practically throws a computer on the counter.

Customer: This computer isn't working. I've ran the diagnostics and it says it's software. *places a dvd case with a 32 bit Windows 7 disk in it on the counter* It had Windows 10 on it, but I want Windows 7 on it.

Me: Well, you may have issues with the drivers if you put Windows 7 on it--

Customer: I don't care, I just want Windows 7.

Me: You SHOULD care. That means no wifi, no display, no mouse... Windows 7 doesn't like Windows 10 hardware.

Customer: Then... check to see Windows 7 compatibility!

Me: Alright.... *makes notes to check for Windows 7 compatibility*

Me: So has this Windows 7 been used before?

Customer: Yes, it has.

Me: On how many computers?

Customer: I've installed it on two computers and it works just fine.

Me: That's weird because Windows license keys are for one computer only. Are both of them connected to the internet?

Customer: Yes.

Me: Well, okay then... *finishes up ticket*

Customer: I work in this field and I just don't understand why they don't come with the disks anymore. How much is a Windows 10 disk?

Me: *gives price*

Customer: And do you have any?

Me: Let me check *I go to where they are, find some and come back out*

Me: Unfortunately we're out at the moment and would have to special order some back in.

Customer: OK. So then how much to fix this computer?

Me: *price of installing Windows and backing up data*

Customer: That's halfway to the price of a new one of these!

Me: Well yes, an HP at Walmart... But you do have that option if you want to take it.

Customer: Well, why does it cost that much?

Me: Well, it's $labor1 to install Windows, $labor2 to do some basic setup and drivers, and $labor3 to backup and restore data.

Customer: Oh, well I don't want data.

Me: Okay, well then it would be $total - $labor3

Customer: ...Okay, fine

Me: *updates the ticket*

When she finally left I put it on the bench and the first message said "SMART ERROR." I then did 4 different tests that said "lol, the hard drive is failing."

If you "worked in this field," you would know that a SMART error is hard drive related.

If you worked in this field, you would know that Windows is only a 1PC license, so why are you lying about installing it with no issues on other computers?

If you worked in this field, you would know you would want a 64bit Windows on your computer.

If you worked in this field, you would know how to find a Windows 10 installation media online.

If you worked in this field, you would know that HPs are not good computers to get.

IF YOU FUCKING WORKED IN THIS FIELD YOU WOULDN'T BE SUCH A FUCKING CUNT.

I’m the tech support of my family and I’m proud! 😎

I only hate it if other people treat me like their personal tech support

And, the other side, husbands 😂
——————————————————–
Dear Technical Support,

Last year I upgraded from Boyfriend 5.0 to Husband 1.0 and noticed a distinct slow down in overall system performance — particularly in the flower and jewelry applications, which operated flawlessly under Boyfriend 5.0. The new program also began making unexpected changes to the accounting modules.

In addition, Husband 1.0 uninstalled many other valuable programs, such as Romance 9.5 and Personal Attention 6.5 and then installed undesirable programs such as NFL 5.0, NBA 3.0, and Golf Clubs 4.1.

Conversation 8.0 no longer runs, and Housecleaning 2.6 simply crashes the system. I’ve tried running Nagging 5.3 to fix these problems, but to no avail.

What can I do?

Signed,

Desperate

——————————————————–

Dear Desperate:

First keep in mind, Boyfriend 5.0 is an Entertainment Package, while Husband 1.0 is an Operating System.

Please enter the command: ” C:/ I THOUGHT YOU LOVED ME” and try to download Tears 6.2 and don’t forget to install the Guilt 3.0 update.

If that application works as designed, Husband 1.0 should then automatically run the applications Jewelry 2.0 and Flowers 3.5. But remember, overuse of the above application can cause Husband 1.0 to default to Grumpy Silence 2.5, Happy Hour 7.0 or Beer 6.1.

Beer 6.1 is a very bad program that will download the Snoring Loudly Beta.

Whatever you do, DO NOT install Mother-in-law 1.0 (it runs a virus in the background that will eventually seize control of all your system resources).

Also, do not attempt to reinstall the Boyfriend 5.0 program. These are unsupported applications and will crash Husband 1.0.

In summary, Husband 1.0 is a great program, but it does have limited memory and cannot learn new applications quickly.

You might consider buying additional software to improve memory and performance. We recommend Food 3.0 and Hot Lingerie 7.7.

Good Luck,
Tech Support

Please don't make junior developers feel they're a burden.
Have you ever googled "how to mentor junior developers"? It's quite mind-blowing how many articles, talks and panels are on this topic. And yet still junior developers are not feeling welcomed in their companies.
Yup, you guessed it, we also have something to add (based on our own experience):

1. Asking for help is not easy. Please don't blow juniors off by telling them to read docs when they ask a question. Always assume they've read it and did a sprint to solve the problem. They ask you, because they see you as a mentor and really need your help. If you can, spend more time with them and guide through the entire problem solving process.

2. Please don't think "I learnt it this way so you should too". If you're in charge of teaching a junior developer, don't expect them to be a carbon copy of yourself. Because even though in your opinion your approach is more "pro", they might not be there yet to use it properly. And last, but not least:

3. Of course, juniors will compare themselves with seniors on their team. And there'll be moments they feel so guilty and so afraid that they cost the company too much, that they need training, and supervision, or are between projects and are not bringing in any money, and they'll fear that their company regrets hiring them. Make sure they don't feel like a burden. As juniors, we often
have this misconception what is expected from us.

Dear tech companies, please set very clear expectations and tell your juniors you're happy. Don't get us wrong here. We don't expect unicorns, roses and pats on the back from companies. We do understand- this is business, and at the end of the day we all are here to make money. To do so, companies need to make smart investments. Junior dev with a great assistance, planned support, and a clear training program will become a great asset. It really is as simple as that.

My ISP advertises themselves as IT-nerds. I once contacted the support, not tech support, just the usual support. I wanted to use my own router instead of theirs, and the supporter actually knew how I should configure my vlan and a lot of other technical stuff.

Why aren’t all ISP’s like mine?

I do tech support for our platform for real estate agents. Today I got a call from a user saying she can't find her files.

Me: "are you logged into the platform?"

Her: "Yes, but I hate this whole technology thing. Why is it so complicated and unintuitive"

Me: "which part exactly, we welcome feedback"

Her: "when I download my pictures from your site, I don't see them on the desktop..."

Me: "...ummm... have you checked your 'downloads' folder?"

After 5 minutes of explaining how to get to it...

Her: "you see, this is exactly what I mean, why does it have to be so unintuitive... your web site is poorly designed"

😑🔫

Should I just delete her "FREE" account?

The Orange Juice Saga ....

I've just come off one of the stupidest calls ever.

Firstly, I am not in tech support, I'm a software developer - read the below with this in mind.

My client called up to say the system I created as been compromised. When he attempts to login, he is logged off his Windows machine.

He'd also apparently taken his PC to ***insert large UK computer superstore here***, who took £100 plus to look at the machine and conclude his needs to buy a new PC.

I remoted into his computer to see WTF was going on.

As he described, visiting my login form did log you out. In fact, whenever you pressed the "L" key you were logged out. Press the "M" key, all windows were minimized. Basically, all Windows hotkeys appeared to be active, without the need to press the Windows key.

Whilst connected to his PC I spent a good 30 minutes checking keyboard settings and came up short.

After asking all the normal questions (has anything changed on your PC, have you installed stuff lately etc.) without any useful answers I got nothing.

I then came across an article stating several presses of the Windows in quick succession will solve the issue.

I got the client to try this, pressed the "L" key (which would have logged me off previously) and the issue was resolved.

Basically, the Windows key was "stuck", which oddly makes your PC kind of useless.

I asked the client if they'd split anything on the keyword whilst working. His exact word were simply lol:

"Oh yer, yesterday, I was trying to drink a glass of orange quickly and split some in the corner of keyboard. I did clean it up quickly though".

Yep, the issue was due to the client spilling orange juice on their keyboard , which in turn made the Windows key stick.

Disaster averted.

A call that started with the client stating I made a system that was easily compromised (i.e. my fault), morphed into a sorry saga of cold drinks.

The client did ask why the ***superstore name*** charged him money for that and recommended a new machine. That is a good question and demonstrated some the questionable tech support practices we see nowadays, even at very large stores.

To be fair to the client, he told me to bill him for half a days work as it was his own fault.

When I'm able to stop myself involuntarily face palming, I'm off for a swim to unwind :)

I used to work in a role that was basically tech support for engineers. Folks would call, we'd look at their code and see where things were going wrong.
One customer calls in, they're having timing problems with a satellite control system.
I dig down through their code, and buried in one of the modules is a comment to the effect of:
"Once we upgrade to Windows 98, we'll need to change this call to the precision counter"

They never did.

This system was running XP.
Somehow, they'd avoided destroying satellites despite having the code run on Win98, and ME without fixing that call. It wasn't until they upgraded to a multi core system and XP that their gyros stopped responding correctly.

Holy shit.

So. My grandma (280 km away) gave me a call.
Grandma: "Hiii. I have a problem with my PC."
Me thinking "ok. Just an ordinary tech support call from granny..."
Me: "Ok. What's the issue?"
Grandma: "Windows tells me there is no space left on drive F, non-stop"
Me: "As far as I know there is no drive F on your PC"
Grandma: "Would you be so kind to have a look?"

I agreed to log on via team viewer.

To cut an already long story short, there was this April Update which sent a bug all around the globe.

This bug exposed an internal drive Windows uses to do its Windows stuff - whatever it is.

Regularly these kind of drives are hidden from users eyes...

I finally solved it by applying a rollback on Windows.
The update is gone and with the next update there will be a fix from May to hide this drives again.

Microsoft!
I do you scare grandparents all around the globe?!??

Family reunion weekend. I'm just wondering for how long this will stay a 'family reunion weekend' before it turns into a 'first person tech support weekend'

Actual rant time. And oh boy, is it pissy.

If you've read my posts, you've caught glimpses of this struggle. And it's come to quite a head.

First off, let it be known that WINDOWS Boot Manager ate GRUB, not the other way around. Windows was the instigator here. And when I reinstalled GRUB, Windows threw a tantrum and won't boot anymore. I went through every obvious fix, everything tech support would ever think of, before I called them. I just got this laptop this week, so it must be in warranty, right? Wrong. The reseller only accepts it unopened, and the manufacturer only covers hardware issues. I found this after screaming past a pretty idiotic 'customer representative' ("Thank you for answering basic questions. Thank you for your patience. Thank you for repeating obvious information I didn't catch the first three times you said it. Thank you for letting me follow my script." For real. Are you tech support, or emotional support? You sound like a middle school counselor.) to an xkcd-shibboleth type 'advanced support'. All of this only to be told, "No, you can't fix it yourself, because we won't give you the license key YOU already bought with the computer." And we already know there's no way Microsoft is going to swoop in and save the day. It's their product that's so faulty in the first place. (Debian is perfectly fine.)

So I found a hidden partition with a single file called 'Image' and I'm currently researching how to reverse-engineer WIM and SWM files to basically replicate Dell's manufacturing process because they won't take it back even to do a simple factory reset and send it right back.

What the fuck, Dell.

As for you, Microsoft, you're going to make it so difficult to use your shit product that I have to choose between an arduous, dangerous, and likely illegal process to reclaim what I ALREADY BOUGHT, or just _not use_ a license key? (Which, there's no penalty for that.) Why am I going so far out of my way to legitimize myself to you, when you're probably selling backdoors and private data of mine anyway? Why do I owe you anything?

Oh, right. Because I couldn't get Fallout 3 to run in Wine. Because the game industry follows money, not common sense. Because you marketed upon idiocy and cheapness and won a global share.

Fuck you. Fuck everything. Gah.

VS Code is pretty good, though.

Damn I hate when people ask me to stop coding just because Excel doesn't work or the Antivirus license expired, even worse my boss gets mad at me when I tell him that I'm a coder that we have tech support people, who apparently do nothing, to all the PMs and Lead Devs

Please stop telling me about the freaking deadline if you also ask me to install your stuff.

Sorry for the negativity, had to get it out

It's fine if you're 'not good with computers' and need help. Ask me politely and sure I'll see how I can help and teach you what you need so that you can do it yourself in the future.

It's not fine, however, if you refuse to fucking learn after the millionth time I've taught you how to do the exact same thing because 'It's too hard' and 'I won't understand anyway'. And then proceed to call me a bad and ungrateful friend because I can't come to your rescue the very second you need me and don't seem 1000% enthusiastic to help at 1am in the morning when I'm still doing my own work.

Sure, I'm the 'tech person' amongst our friends. I *do* understand the frustration you experience when something isn't working. But that doesn't mean I'm obligated to be your 24/7 IT support, while listening to your complaints of how I was probably the one who fucked it up in the first place when I helped fixed your phone/laptop last time (for the record, this was *never* the case).

UGHHHHHHHH

ps: I just found this community and I love it already! Thought this mental rant I had earlier would fit right in lol
(Also, sorry English isn't my first language D:

Friend brings over a Windows 8 all in one laptop.
Friend: Can you fix my laptop
Me: I'm a programmer
Friend: I thought you worked with computers.
Me: I do... but I'm not tech support
Friend: Please?
Me: (reluctantly) Fine.
*many hours later after attempting to get the PC to boot from a USB. WHY DOES THIS PC NOT HAVE A KEY TO ENTER THE GOD DAMNED BOOT MENU AND HAS NO BOOT ORDER SELECTION?????!*
Friend: Have you fixed it?
Me: No
Friend: You suck at computers
Me: ....

Never spoke to him again.

// family tech support

Dad: *Opens Microsoft Word*
Dad: *Writes stuff*
Dad: *Saves the file as "Doc1.docx" (every time)*
Dad: Son, where did I save my file? I can't find it.

Don't apply for a job that you don't like. You're gonna hate your life.

Don't ask for a salary you know you're not worth.

Work in a tech company as much as possible. If you don't, you're gonna be treated as a powerpoint presentation expert, office installation expert, video editor/movie maker expert, IT support guy, loose plug/broken headset repairman, facebook hacker, and a dark magician all at once. Most (not all) tech companies know who you are better. They understand your needs better.

So people need to learn how to use a car in a safe manner and without pissing off other users before they get a license and are allowed to actually use one in the real world.

Sometimes, just sometimes, I wish this also applied to computers.

Sometimes I feel I'm the live version of stack overflow for my family and friends...
Mom: The printer is acting up, how do I fix it?
Brother: I can't login to Netflix, help!
Grandparents: could you fix the radio/TV?
Gf: Apple can't validate my .uk mail

All to which I replied with the answer to life, the universe and everything...

FUCKING GOOGLE IT! Have you googled it?!

And the inevitable reply: no.

The only ones who get a free pass are my grandparents they were born in the 40's and think YouTube works on voodoo.

Just wow. I am amazed by what just happened.

A year ago my parents decided to switch from desktop to laptop for convenience. Knowing their needs, i bought them one without an OS and installed Ubuntu 16.04 on it. The thing is that if you do a regular maintenance of the laptop once a year at their partner company, you get additional 4 years of warranty (this offer is amazing).

So today was the day I brought the laptop for this maintenance for the first time. They make you a profile on their support website where you can track shit regarding your device, super convenient. First thing I notice that the login page was not https. Awkward, but there is no sensitive data here so i let it pass. Naturally i forgot my password, so I requested a new one and guess what? I recieved it in plaintext via mail. A tech repair oriented company does this, my god.

I went there, gave them the laptop in question and got a piece of paper, where they wrote that the laptop is in their hands now, and the current physical state of the laptop, and blabla.

I got home and I read what the guy wrote among other things: THE OPERATING SYSTEM IS NOT LEGAL.

How the fuck is Ubuntu not legal??? What the fuck is this shit? I sure as hell didn't torrent it or bought a booteged copy on the streets.

Oh boy, tech support scams!!

Tech Support Cheat Sheet

Freaking tech support.
Freaking sparkhire.

Their 'one-way interview' bs only supports flash. Flash. in production. in 2019. Flash died years ago, and its support ends next year. What the crap?

Anyway, I finally decided I should do the interview since they already have all of my information anyway. Thanks, "privacy-conscious" third party. Totally appreciate it.

I spent half an hour and couldn't get flash working on their site (but all other sites were fine), so I contacted their support. I gave them all the relevant specs (inc. ofc browser), the steps to reproduce, and all of my attempts at fixing the issue.

To their credit, I recieved a response within a few minutes. To their discredit: their response was: "What browser are you using?" This question was followed by my report (including, ofc, my browser and all the other overlooked details), immediately followed by a "debugging info" section appended by their support service that also included my browser, os, and other specs.

Learn to fucking read.

Their suggestion? Use google chrome. Barring that: record your 20-30 minute video by holding your phone in front of your face the entire time. I am so not kidding.

They also asked what page i was having difficulty on. You guessed it: the page url was also included within that "debugging info" section.

It wasn't a form letter, either. I'd understand if it was all automated, but it was a real person who was really typing up the emails, and really didn't bother reading a damned thing.

I did end up getting flash working, but their "tech support" (script-reader) was entirely useless.

Tech support to family member:

Mom: "App just goes black after 30 seconds"
Me: "remove it and install again"
Mom: "how?"
Me: "tap the icon and hold till icon wiggles"
Mom: "doesn't do anything"
Me: "did you tap and hold?"
Mom: "hold what?"
Me:"Tap and and don't pull your finger up"
Mom: "Nothing... oh wait, yes it jiggles"
Me: "lift finger, tap the x that appeared on the icon, follow instructions"
Mom: "ok did that so what do I do now?"
Me: Grrrrrrrrr
Mom: "ok it's deleted"
Me: "Go to app store, and search for the app. after you tap the appstore icon, in a moment or so you should see a magnifying glass icon with the word search, tap that"
Mom: "nope no magnifying glass"
Me: ggrrrrrrr "yes their is one"
Mom: "nope"
Me: "yep"
Mom: "nope, it isn't their, I'M NOT STUPID YOU KNOW JUST BECAUSE I'M OLD!!! WHY DO YOU ALWAYS THINK I'M SO STUPID? THERE IS NO MAGNIFYING GLASS!!!"
Me: Deep, deep deep breath to the point of bursting my lungs (which is the preferable outcome)
Me: "top right corner or bottom right corner"
Mom: silence.... a few crickets in the background then some giggles followed with "Oh yea, their it is "....

20 minute call. no hi, how are you, how's your day. Just hello, I have a problem, it's fixed, bye.

Sometimes, and I don't want to sound mean BUT I wish we could pick our family.....

The link between one of the server units and our router has been disconnected and the sales dept. has gone completely offline,

Just because of this piece of crap:

Around 27 hours at new customer location.

They had a server failure due to incompetence.

They had fired their own IT guy and called us 6 months later because the server stopped responding.

First diagnostic. 2 drives are dead in a raid 5 with one hot spare. Raid controller then proved to be broken once the disks was replaced.

Waiting for new raid controller and installing.

Backup non existing, no one changed dat tape during the 6 months without IT. The tape was just a transparent plastic band, no media left.

Raid config is stored in static ram on controller, no backup!

Several hours in tech support to find out how to rebuild raid config from existing disks.

Proves to be impossible to rebuild raid set due to some checksum failures.

More hours with support to enable some diagnostic read only mode to mirror low level content to external drive.

Then many more hours to copy parts of the tree until it gets an error, restart after that and go on.

In the end we got around 70% back.

During this time I manage to be in contact with the raid manufacturers all support centers, one in europe, one in the us and one in Taiwan, switching each time one if them closed for the night.

The customer later declined a steady support contract due to us being to expensive ;)

Some just don’t want to learn.

I once worked Tech Support for a point of sale software package. There was really no internal help desk, so we got all of those questions as well.

One day our front receptionist that her computer is being really weird and she can't type - it keeps inserting 3s in the middle of what she is typing.

I take the short walk down the hall to her desk and see that, indeed, a never ending string of 3s is being input to her screen.

"I can't figure out what's wrong." she says.

Then I reach over and remove the edge of an open binder whose edge was resting on the 3 key and enter key on the num pad.

"That should fix it."

Walked back to my desk.

I used to work in a tech support
when I got to know there is a vacancy for a developer I hopped on to this interview. the requirements were for a .net developer and who had some knowledge with JavaScript. I went there gave the interview. I'm honestly saying I didnt knew a thing of both the worlds I knew my coding skills are good enough and it is a matter of syntax which I need to learn.
after the interview the director of the organization told me that he has been informed about my poor knowledge of the languages. I just told them that I got to know about the interview at the last minute and I never even installed visual studio until last night. I asked them to give me some time so that they can evaluate me. I asked them to give 2 weeks of time.

they agreed and after that each day I was given tasks which I had to complete.
on the 14th day the director told me that he was very impressed and wanted to offer me job. and this is how it all started in my current organization it has been more than 1 yr now

Most of things I'm about to say are experienced by almost 99% of developers in Africa including my country so I'm going to make it a more general rant.

As an African developer, life is both exciting and frustrating at the same time. Some of the challenges that make life difficult for developers in Africa include:

1). Slow Internet Speed: The internet in Africa can be extremely slow and unreliable, making it frustrating to work on projects that require large file downloads. This is a serious challenge for freelance developers who work from home.

2). Unstable Electricity: Frequent power outages due to inadequate infrastructure, insufficient investment in energy production and distribution, and political instability makes it difficult for developers in Africa to work consistently. Most times I get frustrated because you can experience black out at anytime of the day which could last for hours to days automatically rendering you useless if you have no power backup generator at home.

3). Low Pay: While the opportunities for software developers in Africa are quite high, the salary is often disappointing. Many talented programmers end up seeking better opportunities overseas. In fact I quit my full-time job because of this reason.

4). Lack of Support for Tech Start-ups: There are few venture capital firms in Africa willing to invest in new ideas, which makes it difficult for tech start-ups to get off the ground. It's just sad, you can have an idea and just die with it.

So in summary, it's not a walk in the park to be a developer in Africa, but despite all of that I am glad to be a part of the African journey, having the opportunity to had work at a tech agency firm on various projects ranging from healthcare to finance, I find it rewarding to know that my work has contributed to a better future for my continent. 🤞

Tech support: we need to install backup software on your laptops.
Devs: what for?
TS: to backup all your important files, like word docs, excels, etc.
Devs: we don't use those. everything is on git/confluence/etc
TS: my boss told me to install it everywhere, so I have to do it.
Devs: well just disable it. uses too much tam, disk time and such
TS: whatever.

So he installed it on each laptop separately, took half a day, then we just disabled it and proceeded with our tasks. Now we get a question every other week why nothing is being synced from our computers. "We paid for the system and we want you to use it".
yeah..

99% of our server-side code is Python and PHP (legacy applications).

Asked a junior dev to make a small update to a PHP site so we could have it run some cleanup server side. Plenty of existing PHP code to look at and piece something together. Should be 50 lines max.

Did he use the existing PHP code to do this task? Nope. Did he at least use Python? Nope.

Node.js

His response?

"I couldn't figure it out and Node.js seemed to have good support for mongo so I used that instead."

We have 0 lines of server side javascript. Never had node installed. Literally none of the devs use node here. Not only is this completely outside of our tech stack, but he had to take the time to learn Node and JS just because he thought it was easier.

Much would of rather he put in twice as much time to learn the tools of our stack.

Tech support for Friend...
Again...

Ok...
A friend ran down the hallway to my Appartement, I opened the door for him and asked him "What The Fuck... Is wrong with you?!" He was just coughing like...
My... Laptop.... Is... Slow...
When he then eventually came to the point where he could Breath normally again I asked him to login into his by then super with shitty software bloated PC... It was a mess... A Desktop full of Shit... only Shit... I
then opened Chrome and Task Manager...
and holy shit... EVERYTHING! Literally ANYTHING was under 100% Load... Yet his shitty Fans werent spinning up... Shutdown the Laptop and opened it... not to my surprise it was full of Dust... I cleaned it and booted it again... still 100% Load... I couldnt do shit without being bombarded with porn and Hentai Ads... So... I asked him "Did you make any backups to this machine?" He was like.. "*Really long explenation* No *Really long Explenation*"
Great... i thought to myself... Then I said to him his PC was so trash that i only could Reset it to 0... He was like DO ANYTHING YOU CAN LITERALLY ANYTHING!
I then explained him, Resetting this PC Means literally 0 A Fresh start, nothing of your data will be there literally nothing...
He again Was like DO IT!
So I did... When it was done i showed him the result... He FREAKED OUT LIKE THE WORLD WAS GOING TO FUCKING END, HE SCREAMED AT ME WHAT THE HELL HAVE YOU DONE? REVERSE IT! REVERSE IT NOW!
I Then said to him, I reset it to 0, I said this would happen...
He then took his now perfectly running Laptop and Ran away...

tl;dr
Tech support for friend, Reset PC to 0, Freaked out AF...

This is not an interview test just an awkward experience in general regarding interview.

This happened two years ago when I was a fresh university graduate looking for a job in UK as an immigrant (Im EU national).

Went to an interview for a web dev+tech support position. Two fat guys with tshirts met me and started interviewing me for a sysadmin position. Started asking me about disaster recovery and stuff.

Turns out recruiter messed up not only companies but positions as well. Also these two guys didnt bother to check anything.

I pulled out the job ad for which I applied originally, interviewers had a look at it and still proceeded questioning me while knowing that I prepared for completely different position interview.

Needless to say, it went terrible and I didnt get the job. I dont know if its just me or Im unlucky, but I had a lot of encounters in UK with so many incompetent recruiters.

Me: *reading work order* Customer states Mac does not have sound

*Me turns on Mac, it makes the signature "BONNNNG" sound*

Me: Uh huh...

Coworker: Rule No. 1 of tech support: The users always lie

Me: True, but still! How do you miss the start up Mac sound?!

Was explaining a technical concept at a "family" dinner. Suddenly stepmother wanted my help for something technical.

Stepmother: Say Awlex, could you help me install some software I recently bought?

Me: (Not this shit again) I even don't know what software you're talking about. How is the software called, what does it do?
Sm: it's calles digital... *long pause*
Me: (I don't like where this is going)
Sm: software... *another long pause*
Me: (fuck me harder than that lightly clothed woman outside)
Sm: something... *long pause*
Me: (alright brain, which way out of here doesn't involves me creating a bullet hole in either one of us?)
Sm: And you can use it to sell something...
Me: (tf do you event sell?!)
Sm: but not like ebay
Me: (what is it then? A platform for selling services? I don't even know what kind of software you'd have to install, given that most of these platforms are be web applications, whcih makes sense for selling stuff on the internet)
Sm: Anyway, could you help me install it? It would take me hours to get into it.
Me: (You think just installing would solve it? As soon as I install it, you probably expect me to be your walking manual as well, don't you?) Look, I'm gonna be honest with you, since I started working I don't have nearly as much free time as I used to have (Not everybody works when they feel like it, you know that?) I get home at around almost 7pm (most of the time) and don't really wanna work afterwards. Most of the time there's a support service from the people who made this software and they would be glad to help you. (Sorry support team, for pushing this bundle of incompetence onto you, but I guess she didn't even listen to my advice).

After that she didn't back down and still wanted my help. Then my grandmother derailed the conversation and got me out of this. When I thanked her later she yold me that she saw I saw uncomfortable and wanted to help. I love my grandmother.

So I am not going to be your "family" tech support. You b(r)ought this onto yourself. Are more than twice my age and still can't use your brain to solve problems like these on your own and you can even less reason abiut your motives and desires when asking for help. I am sick of you and shutty opinions about people, just because I work as a software engineer doesn't mean I'm exist solely for satisfying your unreasonable desires.

Stop offending me and my profession and get yourself some common sense.
Protip #0: Give me one fucking reason to help you, because you're not family enough and your personality really doesn't bring forth any emotion but annoyance

So, as a programmer, I'm basically the go-to tech support guy for my family (and now my gf's family).

So, my gf's mum updated windows and her computer stopped playing around through headphones, asks me for help.

I've got no fucking idea, I don't even use windows.

She's like "if your computer did this what would you do".

"I'd google the problem and randomly try solutions until it started working again. And hope I didnt break anything else."

She didn't seem happy with my debugging technique...

the fuck kind of manager are you that you tell your leads not to fucking answer their damn phones when services need restoring????? If your fucking team member can do his damn job like a grown ass adult, but sees that you (his lead) made a change and has questions, your ass better answer the phone, or i will rocket launch it up your ass, straight into your brain so it's the newest, latest, fucking hippest trend and hooked into your system so you answer every fucking call hands-free. Even when fucking "Windows Tech Support" calls you every 30 minutes because your keep expired.

There are people counting on you, worthless fuckwipe. Get. The. Fuck. Over. Yourself. And do your fucking job.

Edit: phone tried to censor me

What support means to us!

I've just noticed an app review that I've given and would fit right into the wk123 (that's the insult one, right?).

"Biggest pile of junk that I've ever seen. You have one job! To register the fucking phone number (which you could get with Phone permission) and verify it (which you can do with the SMS permission) and you should either have the user do that once upon installation or you automate it entirely so that it can run in the background! You can fully automate this, and it's not that complicated that it needs 10 whole seconds of loading time in between! Heck, this pile of crap can't even continue into the main view after entering the verification code! You haven't published the source code (and maybe that's for the best) but if it was, I'd probably immediately get cancer by viewing your crappy spaghetti code. Dear developer, please take a step back and (re)join the PC tech support guys. You have no place in the development world."

To top it all off, that app currently only needs phone permission to verify my number (at least they've done that much). So I figured, I've already gone through that authentication flow so let's remove that permission to abide by the principle of least privilege.

Except that the fucking crapp just goes through the "requires phone permission" shit again whenever that permission removal happens. Fucking piece of garbage!!! That such spaghetti code fuckers even have a job, it boggles my mind.

I hate being a fucking tech support dude. Everyone thinks it is my job to fix their device. Some girl asked me to replace her iPhone 6 plus screen a few days ago. I reluctantly said yes. I bought a screen. And I started the process. I opened the box for the new screen and it was just the screen with no digitizer. That was completely my fault. I was an idiot. I immediately buy the correct one on amazon and tell the girl, I'm sorry you won't have a phone for two days. As soon as the new package comes in, I will do the repair.
3 Days Later: Today.
Her: Has it come in yet?
Me: No, I'm going to call Amazon
Amazon: We're sorry, the thing you asked for was out of stock, you'll have to buy it again.
He was very nice, and he gave me free shipping, but this was not my fault!
Her: I have to wait 2 more days? That's like a whole week without a phone!
I had to do this for free and pay $40 for the new part. I am never telling anyone I am a developer again. I feel so fucking bad, and she's mad. And I can't do anything about it.

That moment when you say you work as developer and someone respond : "Great, can you have a look at my microwaves?"

Became an uncle to two beautiful girls the other week. But the plan to make them the future tech support of the family is already in play! Hopefully they will exceed me in about 10 years, I'm a front-end dev so it shouldn't be that hard...

So, I found this :

Dear Tech Support:
Last year I upgraded from Girlfriend 7.0 to Wife 1.0. I soon noticed that the new program began unexpected child processing that took up a lot of space and resources. In addition, Wife 1.0 installed itself into all other programs and now monitors all other system activity. Applications such as Poker Night 10.3, Football 5.0, HuntingAndFishing 7.5, and Racing 3.6. I can't seem to keep Wife 1.0 in the background while attempting to run my favorite applications. I'm thinking about going back to Girlfriend 7.0, but the uninstall doesn't work on Wife 1.0. Please help!

Thanks ...Troubled User
-------
REPLY:

Dear Troubled User:
This is a very common problem. Many people upgrade from Girlfriend 7.0 to Wife 1.0, thinking that it is just a Utilities and Entertainment program. Wife 1.0 is an OPERATING SYSTEM and is designed by its Creator to run EVERYTHING!!! It is also impossible to delete Wife 1.0 and to return to Girlfriend 7.0. It is impossible to uninstall, or purge the program files from the system once installed. You cannot go back to Girlfriend 7.0 because Wife 1.0 is designed not to allow this. Look in your Wife 1.0 manual under Warnings-Alimony-Child Support. I recommend that you keep Wife 1.0 installed and work on improving the configuration. I suggest installing the background application YesDear 99.0 to alleviate software augmentation.

The best course of action is to enter the command C:\APOLOGIZE because ultimately you will have to do this before the system will return to normal anyway.

Wife 1.0 is a great program, but it tends to be very high maintenance. Wife 1.0 comes with several support programs, such as CleanAndSweep 3.0, CookIt 1.5 and DoBills 4.2. However, be very careful how you use these programs. Improper use will cause the system to launch the program NagNag 9.5. Once this happens, the only way to improve the performance of Wife 1.0 is to purchase additional software. I recommend Flowers 2.1 and Diamonds 5.0, but beware because sometimes these applications can be expensive.

WARNING!!! DO NOT, under any circumstances, install SecretaryWithShortSkirt 3.3. This application is not supported by Wife 1.0 and will cause irreversible damage to the operating system. 

WARNING!!! Attempting to install NewGirlFriend 8.8 along with Wife 1.0 will crash the system.

(see Wife 1.0 manual, Apologize, High Maintenance & Secretary with Short Skirt)

This rant is inspired by another rant about automated HR emails like "we appreciate your interest [bla bla] you got rejected [bla bla]". (Please bare with me).
I live in an underdeveloped country, I graduated in September, did Machine Learning for my thesis and I will soon publish a paper about it, loved it wanted to work as ML/data science engineer. On all the job postings I found there was only one job related, I sent resume, they didn't answer, couple months later that company posted that they want a full stack web dev with knowledge of mobile dev and ML, basically an all in one person, for the salary of a junior dev.
- another company posted about python/web scraping developer, I had the experience and I got in touch, they sent me a test, took me 3 days, one of the questions took me 2 days, I found an unanswered SO question with the exact wording dating to 6 months ago, I solved it, sent answers, never heard back from them again.
- one company weren't really hiring, I got in touch asking if the have a position, they sent a test, I did it, they liked it, scheduled an interview, the interviewer was arrogant, not giving any attention to what I am saying, kept asking in depth questions that even an expert might struggle answering. In the end they said they're not really hiring but they interview and see what they can find. Basically looking for experts, I mentioned that im freshly graduated from the very beginning.
- over 1000 applications on different positions on LinkedIn across the whole world, same automated rejection email, but at least they didn't keep me waiting.
- I lost hope. Found a job posting near me, python/django dev, in the interview they asked about frontend (react/vueJS) and Flutter, said I don't have experience and not interested in that, they asked about databases, C and java and other stuff that I have experience in, they hired me with an insulting salary (really insulting) cuz they knew im hopeless, filling 2 positions, python dev and tech support for an app built in the 90s with C/java and sorcery... A week into the job while I'm still learning about the app I'm supposed to support, the guy called me into the office: "here's the thing" he said, "someone else is already working on python, i want you to learn either react or vueJS or flutter" I was in shock, I didn't know what to say, I said I'll think about it, next week I said I'll learn react, so I spent the week acting like im learning react while I scroll on FB and LinkedIn (I'm bad, I know).
- in the weekend a foreign company that I applied to few weeks ago got in touch, we had some interviews and I got hired as DevOps/MLOps. It's been a month and I'm loving it, the salary is decent and I love what I do.
Conclusion: don't lose hope.

Saw this on Facebook and couldn't help but share here! 😂

A young woman submitted the tech support message below (about her relationship to her husband) presumably did it as a joke…
The query:

Dear Tech Support,

’Last year I upgraded from Boyfriend 5.0 to Husband 1.0 and noticed a distinct slowdown in overall system performance, particularly in the flower and jewelry applications, which operated flawlessly under Boyfriend 5.0.

In addition, Husband 1.0 uninstalled many other valuable programs, such as: Romance 9.5 and Personal Attention 6.5, and then installed undesirable programs such as: NBA 5.0, NFL 3.0 and Golf Clubs 4.1.

Conversation 8.0 no longer runs, and House cleaning 2.6 simply crashes the system. Please note that I have tried running Nagging 5.3 to fix these problems, but to no avail.
What can I do?

Signed,
Desperate

The response (that came weeks later out of the blue):

Dear Desperate,

“First keep in mind, Boyfriend 5.0 is an Entertainment Package, while Husband 1.0 is an operating system. Please enter command: I thought you loved me.html and try to download Tears 6.2 and do not forget to install the Guilt 3.0 update. If that application works as designed, Husband 1.0 should then automatically run the applications Jewelry 2.0 and Flowers 3.5.

However, remember, overuse of the above application can cause Husband 1.0 to default to Grumpy Silence 2.5, Happy Hour 7.0 or Beer 6.1. Please note that Beer 6.1 is a very bad program that will download the Farting and Snoring Loudly Beta.

Whatever you do, DO NOT, under any circumstances, install Mother-In-Law 1.0 (it runs a virus in the background that will eventually seize control of all your system resources.)
In addition, please, do not attempt to re-install the Boyfriend 5.0 program. These are unsupported applications and will crash Husband 1.0.

In summary, Husband 1.0 is a great program, but it does have limited memory and cannot learn new applications quickly. You might consider buying additional software to improve memory and performance. We recommend: Cooking 3.0.Good Luck!’

Good Luck!

Dad called me over for "tech support". He'd bought a wireless mouse and keyboard and couldn't for the life of him get it working. The issue with my dad is that he never lets you touch the computer when he needs help. 20 minutes and 20 questions later, I finally ask if he plugged in the USB receiver. Answer? "It's wireless, it should just... work!"

So, now that companies are used to "WFH", maybe we can agree upon a better office for tech companies?

I do actually think the more "ideal" tech company office wouldn't have to be expensive.

It can be smaller. Any tech company worth it's salt should have discovered in the last few months that it's not just devs who can work from home. Sales, support, management — you really don't need to fight your way through highway traffic or cram yourself into a sweaty subway every day.

There's value in having an office. Not everyone can fit a good workspace in their apartment.

But we could at least center it around:

1. A bunch of small, completely soundproof isolation booths, for those who need a focus space, and can't find a silent spot at home.

2. A social lounge space, a communal living room with couches, a bar, creative relaxing stuff, whiteboards, etc. WFH can become depressing even for the most antisocial employees, chilling on a couch with some coworkers to brainstorm ideas or chat about random tech is valuable for building good relationships with your team.

The "open plan office" with rows of desks and monitors, no matter how luxuriously decorated with vertical gardens and hipster desks from reclaimed wood, can go die a fiery painful death.

I either want to work, or socialize.

Open plan offices (and it's even more dystopian suicide-inducing cousin, the cubicle) are like being unable to choose between fucking and a blowjob, so you end up humping a navel.

Oh, and conference rooms, go fuck yourself as well. I want to be able to minimize your ugly face if you plan to talk about company financial reports for 2 hours.

I hate working with egoistic noobshit hotshot "developers". But sadly, they tend to get ahead because they talk like they know everything in front of tech idiot management.

***

management: I need this swanky feature X in our product within the month.

me: That literally requires a huge refactor because our current codebase was never meant to support this type of service. We need to think about this.

noobshit: I disagree. This is easy. We're already doing something similar that is Z, this shouldn't take very long.

me: Z seems similar, but it actually quite different.

me (in my head): ... and you would know it's *completely* different if you fucking understood our own codebase vs what X needs you moron.

noobshit: Nah, it's similar. We can accomplish X if we polish up Z a bit.

*** 1 week later ***

noobshit: Omg X is horrifying and complex. We can't do it without a huge refactor.

me: yes

me (in my head): Fuck you

***

But guess who's got better career prospects because they're all shiny and positive in front of management?

I was reading the post made by another ranter in which he was basically asked to lower the complexity of an automation script he wrote in place of something everyone else could understand. Another dev commented that more than likely it had to do with the company being worried that ranter_1 would leave and there would be no one capable of maintaining the code.

I understood this completely from both perspectives. It makes me worry how real this sometimes is. We don't get to implement X tech stack because people are worried that no one would be able to maintain Y project in the event of someone leaving. But fuck man, sometimes one wants to expand more and do things differently.

At work I came to find out that the main reason why the entirety of our stack is built in PHP is because the first dev hired into the web tech department(which is only about 12 years old in my institution) only knew PHP. The other part that deals with Java is due to some extensions to some third party applications that we have, Java knowledge (more specifically Spring and Grails) is used for those, the rest is mostly PHP. And while I LOVE PHP and don't really have anything against the language I really wonder what would it be of the institution had we've had a developer with a more....esoteric taste. Clojure, Elixir, Haskell, F# and many others. These are languages and tech stacks that bring such a forward way of thinking into the way we build things.

On the other hand, I understand if the talent pool for each of these stacks is somewhat hard to come up with, but if we don't push for certain items then they will never grow.

The other week I got scolded by the lead dev from the web tech department for using Clojure to create the demo of an application. He said that the project will most likely fall into his hands and he does not know the stack. I calmly mentioned that I would gladly take care of it if given the opportunity as well as to explain to him how the code works and provide training to everyone for it :D I also (in all of my greatness) built the same program for him in PHP. Now, I outrank him :P so the scold bounced out of the window, plus he is a friend, but the fact remains that we reached the situation in which the performance as well as the benefits of one stack were shadowed by the fact that it holds a more esoteric place in the development community.

In the end I am happy to provide the PHP codebase to him. The head of the department + my boss were already impressed with the fact that I was able to build the product in a small amount of time using a potent tech stack, they know where my abilities are and what I can do. That to me was all that matters, even if the project gets shelved, the fact that I was able to use it at work for something means a lot to me.

That and I got permission to use it for the things that will happen with my new department + the collective interest of everyone in paying me to give support even if I ever leave the institution.

Win.

My boss keeps trying new tech with important new projects instead of trying the fucking new things with anything other than important shit.

I support this let's try better options approach but cmon, be rational about it.

Disclaimer: Long tale of a tech support job. Also the wk29 story is at the bottom.

One time I was working tech support for a website and email hosting firm that was in town. I was hired and worked as the only tech support person there, so all calls came in through me. This also meant that if I was on a call, and another one came through, they would go straight to voice mail. But I couldn't hang up calls either, so, sometimes someone would take up tons of time and I'd have to help them. I was also the "SEO" and "Social Media Marketing" person, as well; managed peoples' social media campaigns. I have tons of stories from this place but a few in particular stick out to me. No particular order to these, I'm just reminiscing as I write this.

I once had to help a man who couldn't find the start button on his computer. When I eventually guided him to allowing me to remote into his computer via Team Viewer, I found he was using Windows XP. I'm not kidding.

I once had to sit on the phone with a man selling Plexus Easy Weight Loss (snake oil, pyramid scheme, but he was a client) and have him yell at me about not getting him more business, simply because we'd built his website. No, I'D not built his website, but his website was fine and it wasn't our job to get him more business. Oh yeah, this is the same guy who said that he didn't want the social media marketing package because he "had people to hide from." Christ.

We had another client who was a conspiracy theorist and wanted the social media marketing package for his blog, all about United States conspiracies. Real nut case. But the best client I've ever had because sometimes he'd come into the office and take up my time talking at me about how Fukushima was the next 911 and that soon it'll spill into the US water supply and everybody was going to die. Hell, better than being on the phone! Doing his social media was great because he wanted me to post clearly fake news stories to his twitter and facebook for him, and I got to look at and manage all the comments calling him out on his bullshit. It was kinda fun. After all, it wasn't _me_ that believed all this. It felt like I was trolling.

[wk29] I was the social media and support techie, not a salesperson. But sometimes I was put in charge _alone_ in front of clients for status meetings about their social media. This one time we had a client who was a custom fashion-type person. I don't really remember. But I was told directly to make them a _new_ facebook page and post to it every day with their hot new deals and stuff. MONTHS pass since I do that and they come in for a face-to-face meeting. Boss is out doing... boss things and that means I have to sit in with her, and for some fucking reason she brought her boyfriend AND HER DAD. Who were both clearly very very angry with me, the company, and probably life. They didn't ever say anything at first, they didn't greet me, they were both just there like British royal guards. It was weird as fuck. I start showing them the page, the progress on their likes goals, etc etc. Marketing shit. They say, "huh, we didn't see any of these posts at home." Turns out they already had a Facebook page, I was working on a completely seperate one, and then the boyfriend finally chimes in with the biggest fucking scowl, "what are you going to do about this?" He was sort of justified, considering this was a payed and semi-expensive service we offered, but holy shit the amount of fire in all three of them. Anyway, it came down to me figuring out how to merge facebook pages, but they eventually left as clients. Is this my fuck up? Is it my company's? Is it theirs? I don't know but that was probably the most awkward meeting ever. Don't know if it comes across through text but the anxiety was pretty real. Fuck.

tl;dr Tech support jobs are a really fun and exciting entry level position I recommend everybody apply for if they're starting out in the tech world! You'll meet tons of cool people and every day is like a new adventure.

Worst things about being a dev? Boy, this will be a long one!
- Whatever I do, be it hard work or smart work, I feel I am always underpaid.

- Most people who don't know tech feel my job shouldn't take that long. "Oh, a website that should be easy." "Oh, REST services, that's cute!"

- Most people who know a little tech will be like, "Here is the code for this on Google, then why are you charging this much"

- Companies like Microsoft and Apple who are too cool to follow standards.

- Always underpaid!

- The friggin compilers and random environment vars. Sometimes you make no change and the code works on a restart. I mean wtf!

- Having to give/meet deadlines, when we know most of the times things get out of control.

- Having to work for jerks mostly who don't know squat, and can't tell the difference between a CPU and a Wooden box.

- Sometimes I wanna take a break from my laptop(traveling and stuff) , those are the times I get the maximum work load!

- Did I mention we are always underpaid?

- Because of the kind of work I do, finding a girl has been challenging. Where the heck are they!

- We have to stay always updated. Often we deploy something using a framework and the next day we see an update.

- Speaking of updates, I hate having to support for OSes like Microsoft.

- Speaking of OSes, I hate Apple!

- Speaking of Apple, I feel we are underpaid, de javu?
...
How much would you hate me if I wrote "just kidding" ?

Client : I am unable to download data from your sever for last 10 days.

Me : Sir, we are sorry to hear that. We are doing some maintenances on our server from this morning today. We request you to call back us in next 4 hours.

Client : But i am facing this problem for last 10 days.

Me: Sir, i heard you. As maintenance is going on it will not be possible to download data this time.

Client: From when this maintenance is going on?

Me: from this morning sir.

Client : but i am facing this probolem for last 10 days.

Me: Sir, you are not understanding it, or may be i am failing to describe the situation to you...

Client: Listen, you guys are incapable. Only knows to make excuse.

Me: Sir..

Client: Sorry to say, i am not Happy with your support. Let me talk to your senior tech guy.

Me : Sir, your problem will be solved in next 4 hours. We will call you as soon as our server went online.

Client: *.....*

It took me 20 minutes to finally make him understand the situation.

Client: Why did not you said that earlier? You guys will have all the time but i do not. Anyway.

He hangs the phone.

My ears are burning man...

I study software engineering, so that obviously means I'm also free family tech support right?

Apparently some lady that lives nearby believes this, but she replaced family with vague acquaintance.

This lady is very computer illiterate, so much that I have to describe the wifi icon as a dot with two waves above it.

So one day, she calls me because her Outlook isn't receiving mail. I ask her if she has any internet and she confirms she does because she can visit Google. After trying a bunch of possible solutions in Outlook, I ask her to download a remote access program so I can look at what's wrong.

She didn't have internet. Visiting Google means seeing the Chrome logo apparently.

When your parents expect you to be tech support and then fucking can't fix it, they get all like "You suck at programming". What does that have to do with fucking anything?!?!?!

Weirdest coworker was at a tech support job I had when I just graduated from college. I was training this guy and he could listen in on my calls and my wife called and he heard the conversation (nothing there) and later he suggested I should encourage her to work in the phone sex industry cause she had a sexy voice. One time I saw pornography on his screen and with the supervisor's permission we did a search on his work desktop and found a lot of it - some that was really sick!

Even if you unplug the router when Verizon tech support says they are going to run a test on it, they will say everything looks good and is running perfectly anyways.

Also, a tip. They will also try to sell you their newest router. Say you have that one already in every room and the speed is even lower than it was before, and then demand a refund because they sold you defective product. 9 times out of 10 they will unthrottle you instantly.

Most awkward recruiter interaction was probably when I had to tell a staffing agency that I didn't want to work for them because I had already worked for them and left.

I got into IT by working for a staffing agency and I was contracted out to a large company's IT call center. Doing the usual sort of level-one tech support stuff. After my contract term ran out (and upon reminding my boss that she wouldn't be my boss for much longer if she didn't hire me away from the staffing agency), I was hired on full-time.

Six months later I left the call center and moved on to a cloud server development job in the same company. Not long after that, I got a message on LinkedIn from the staffing agency, offering to hire me on as a contractor working for one of their largest partners in the area.

I responded asking for more details, just for fun. The company I'd be working for, etc. Then I had to inform them that I had in fact previously worked for their firm, and now worked at the company that they were offering to contract me out to, and earning a fair bit more money than they were offering.

They didn't even look at my employment information on LinkedIn before sending the InMail. Just glanced over my skills, saw the magic buzzword "devops," and sent me a message.

To people who have done tech support:

Shoot me. Do you know what it is like to teach kids to use a mouse? Or even type in a keyboard? They don’t even know how to double click. Gotta call google chrome the circle of colors for them to understand. Some think the video that is giving the instructions is actually them doing it. So when it ends they are like alright done.

FYI: working in an internship currently where we teach kindergarten up until 5th graders from scratch to Minecraft modding. Btw it is an unpaid internship.

Me: Hello! Welcome to {Company} tech support. How can I help?

Caller: I'll just run through the situation. I got locked out of my apartment and my friend is still inside. I tried calling him but his phone is either off, Do Not Disturb, or something. Anyway, I've tried remotely SSHing our desktop computer from my laptop and using the say command to get the computer to tell him to unlock the door. Unfortunately the volume is too low. I tried Googling how to increase it via command line. But I found nothing. Is there a way to do that?

M: I suppose the doorbell doesn't work?

C: *click*

I work as the entire I.T. department of a small business which products are web based, so naturally, I do tech support in said website directly to our clients.

It is normal that the first time a new client access our site they run into questions, but usually they never call again since it is an easy website.

There was an unlucky client which ran into unknown problems and blamed the server.
I couldn't determine the exact cause, but my assumption was a network error for a few seconds which made the site unavailable and the user tried to navigate the site through the navbar and exited the process he was doing. It goes without saying but he was very angry.

I assured him there was nothing wrong with the site, and told him that it would not be charged for this reason. Finally i told him that if he had the same problem, to let me know instead of trying to fix it himself.

The next time he used the site I received a WhatsApp message saying:
- there is something clearly wrong with the site... It has been doing this for so long!
And attached was a 10 second video which showed that he filled a form and never pressed send (my forms have small animations and text which indicates when the form is being send and error messages when an error occurs, usually not visible because the data they send is small and the whole process is quite fast)

To which I answer
- It seems that the form has not been send that's why it looks that way
- So... What an I supposed to do?
- click send
It took a while but the client replied
- ok

To this day I wonder how much time did the client stared at the form cursing the server.

I finally fucking made it!

Or well, I had a thorough kick in my behind and things kinda fell into place in the end :-D

I dropped out of my non-tech education way too late and almost a decade ago. While I was busy nagging myself about shit, a friend of mine got me an interview for a tech support position and I nailed it, I've been messing with computers since '95 so it comes easy.

For a while I just went with it, started feeling better about myself, moved up from part time to semi to full time, started getting responsibilities. During my time I have had responsibility for every piece of hardware or software we had to deal with. I brushed up documentation, streamlined processes, handled big projects and then passed it on to 'juniors' - people pass through support departments fast I guess.

Anyway, I picked up rexx, PowerShell and brushed up on bash and windows shell scripting so when it felt like there wasn't much left I wanted to optimize that I could easily do with scripting I asked my boss for a programming course and free hands to use it to optimize workflows.

So after talking to programmer friends, you guys and doing some research I settled on C# for it's broad application spectrum and ease of entry.

Some years have passed since. A colleague and I built an application to act as portal for optimizations and went on to automate AD management, varius ssh/ftp jobs and backend jobs with high manual failure rate, hell, towards the end I turned in a hobby project that earned myself in 10 times in saved hours across the organization. I felt pretty good about my skills and decided I'd start looking for something with some more challenge.

A year passed with not much action, in part because I got comfy and didn't send out many applications. Then budget cuts happened half a year ago and our Branch's IT got cut bad - myself included.

I got an outplacement thing with some consultant firm as part of the goodbye package and that was just hold - got control of my CV, hit LinkedIn and got absolutely swarmed by recruiters and companies looking for developers!

So here I am today, working on an AspX webapp with C# backend, living the hell of a codebase left behind by someone with no wish to document or follow any kind of coding standards and you know what? I absolutely fucking love it!

So if you're out there and in doubt, do some competence mapping, find a nice CV template, update your LinkedIn - lots of sources for that available and go search, the truth is out there!

My company has two offices in separate cities but they treat each the devs of each location very very differently.

In one office the devs get full power to experiment with whatever tech they want, they just stomp their feet and management gives em whatever they ask for, freedom of choice regarding anything they are working on, to be allowed to do greenfield work or experimental stuff

But in my office we are forced to do ONLY. Bug fixing and refactoring shitty code from over a decade a go, our tech is ancient and we are not allowed to to
Shit , anything we ask for is denied
And improvements to our process is shut down with the reasoning that whatever we got works so why meddle ??

For us , management is solely focussed on making sure we respond to support calls , deployments , configurations and little bug fixing. Basically they only care that we manage to finish for out next delivery.
No new work whatsoever!
If there is any hint of something new to to
Implemented the golden boys from the other office just stopm their feet tillmthey get it or just go off and start working on it then seek permission afterwards, with their much larger team they obviously get further than we do by the time management hears about it so they end up taking over the work since they already have more done already

My manager decided to push us to attend a company devCon to share ideas with our devs from our other location. This rapidly turned into a sour experience

Basically we do all shitty boring work which puts money on the table which goes straight to those idiots to play with...

They have the guts to laugh when we mentioned that we never get anything interesting to work on

Never seen so many of our devs looking up job sites on the bus back...
This is gonna blow up in management's face...

I provide hosting for my clients. About 3 months ago I discovered that the hosting company that I'd been using had been swallowed up by EIG, which explained why the tech support had gone downhill.

So, I jumped to another hosting company. Same shit different company!

Apparently the fact that my browsers sit at "connecting" for up to 30 seconds, and I get a "could not connect to" message half the time while I'm trying to fucking work on a deadline is the fault of some plug-in in a WordPress installation!

Oh yeah? Why then does this shit happen when I'm working on a pure html/css site?
Why then did it start happening after they "updated" my shared server?!

Oh, but the bastards suggest that I buy Cloudflare or pay for more space!

You fuckers made my work take 3 times as long, and you made an important migration fail!

Network places make mistakes. We all do. That's cool. Fucking own up to it, talk to me like a techie, and DON'T TRY TO BLAME IT ON ME OR MY TOOLS!

Fuck you! I think I'm gonna give Google Cloud a try, and do this shit myself!

On my last project the customer gave really high reviews and asked me back as a senior engineer. First day back I meet the new PM and ask what I'll be working on.

He responds, "We have a printer that's not working..."

Of course I'm like wtf but then it quickly becomes apparent I'm writing the interface instructions between the software and printer....

Still, I'm back as over priced tech support to fix a printer!

Spent the last days trying to reach paypal tech support, hung on the phone across the globe, with people at paypal CS, who weren't even familiar with their own terminology, read tons of VERY 'straightforward' documentation and it kept me up two nights straight.

ALL because I REFUSED to believe that it is like I understood it between the lines that I read.

Today I got my answer. You can create Billing Plans (rules on which you'll base your subscriptions, i.e. amount, intervals, duration..) ONLY over the rest api, and only when a customer purchases a first subscription, you're able to EDIT the plan on Paypal dashboard!

What fuckery is that!? You have a edit form, but you can not provide a create form?! TY paypal for making me build a whole billing plan manager for usually a one time transaction per website.

I AM SENDING YOU MY PHONE BILL.

I'm of Indian descent and I just stepped into a meeting where some American project managers couldn't understand tech support 's accent. it wasn't them though, because I couldn't understand the guy's thick Indian accent either.

Fuck apple for making it as hard as fuck to sign in to my fucking apple id. Because my ex wife was my "trusted" number, I couldn't get an authentication code. Tech support told me it would take 3 days to reset my password.

After 3 hours of fucking around, I finally was able to reset my password.

I've been trying to get my kids to watch stupid Indiana Jones for years. They finally agreed. After going through 3 hours of BS so I could buy the movie, we start watching it. Literally, as the boulder is rolling down toward Dr. Jones, the movie stops suddenly so that Apple can verify my purchase!

Then, it asks me to buy it again!

I once had to deal with GoDaddy customer support telling me their servers only support putty for SSH.
Well, fuck you! I use Linux and I SSH with a single command in terminal, no doubt putty is great but get your senses straight that putty is not the only way to SSH when you are being customer support for a tech company, don't just fucking recite a phrase list. Besides, they should understand Windows with putty is not the only way to SSH into servers, juicessh via Android, openssh via Linux, etc...

*btw, before you all rant about me buying from GoDaddy, I was lead dev for a startup few years back and they had already bought it from GoDaddy. Ofcourse they also provide free offers along with an order, which often includes email addresses, annoying support, gut-wrenching quality of service access...

Almost all my family think I'm free tech support.

My dad knows what I do and he's proud because I finished uni (he didn't), he sometimes asks for help (he repairs electronic stuff) and I try as hard as possible to be useful (it's fun!). He knows that (most of the time) I'm working when I'm in my laptop, so he doesn't bother me, he kindly asks if he needs help with something.

My brother's studying the same I did, he's doing fine. I think better than me when I started.

My sister knows that I can repair her phone/laptop but she asks me to do it whenever I have free time and how she can avoid to "damage" it again.

My friends think I'm awesome, but I'm in constant stress (thanks imposter syndrome!).

My dog, he just barks and smiles whenever I'm around and he thinks I'm awesome, so I have that going on for me, which is nice.

🐶

So, a few months back my mother had some issues with her windows 10 box not being able to do proper backups to a backup partition. At the same time I was pulling insane hours at work and writing on a eBook on commission for a guy, besides having small kids with on and off flu and shit.

Needless to say, I didn't have time to look at the backup issues. Well, even though my mom is one of those dogs you can't teach new tricks, she has always been resourceful enough to get help with things.

This time she picked up the phone and called Microsoft Support, got some guys to remote in and take a look. They messed around a bit and said they were done.

She phoned me up later that day to tell me how proud she was of herself for doing that. Of course, she skipped telling me the important bit about she actually calling them, rather describing it as "Microsoft was just on my computer and fixed it".

You can imagine my immediate reaction, cold sweat running down my back, adrenalin rushing in as I dug through the details of what had happened.

A few days later she calls me up again and tells me the problem is back, and we agree that even though the MS dudes was not able to fix it at first, she should try again, as she had a ticket to reference.

The next attempt by MS actually fried her partitions, and apparently they had f-ed up trying to delete and recreate the backup partition.

That's not the worst of it though. Since they fried her disk, her computer crashed and naturally the remoting won't work. In our country, they have no people on the ground to do hands on help, and they didn't have a partner near by. Her not having a win 10 usb stick, nor a spare computer to make one, she was in a surreal predicament.

She was also quite pissed, and pissed off mums are not to be messed with. She managed to get Microsoft to agree to cover the costs of a non-partner to visit her to fix the problems, and using her as the middle man, they made an agreement with the 3rd-party tech support company.

After the box was fixed though, some more issues arose... regarding billing. The 3rd-party tech support was unable to get in contact with the person at MS that was going to sign off on the bill, and again using my mom as the middle man, it was agreed that my mom, as the customer, was to be reimbursed for the bill to the 3rd-party.

Guess what... 3 months went by, with weekly follow-ups and nagging from my mom, and still no money...

At this time, I had time to help her, and after some digging and borderline stalking, we managed to get the phone numbers of some of the higher ups in my country, and she started calling them directly.

After talking to a couple who refused to help, she reached the Vice President of the country branch, and was finally able to talk to someone who gave a shit.

Still took over a month more to actually get the money, but now she had someone who actually gave her statuses, receipts and ETAs.

FUCK!

I asked the VMware crew at work when we were going to virtualize our network. This was about 5 years ago. I got basically laughed at for suggesting it. I asked when we were going to adopt Azure AD to ensure us being ready for moving to teams etc. Got insults back with how bad the cloud is.

Guess what two projects are getting finalized now? Glad I left that company. Going to enjoy some nice mellow weed, enjoy my 30 day x-mas vacay and jump fresh at a new position. New upstart with a security maker for the maritime sector. A company that embraces new tech by making it them selfs. New day with aiding in the development of an IoT based solution with cloud support.

Happy holidays peeps.

This just needs to be here...

A guy came to me with a laptop that wouldn't boot. After some poking around, I opened the machine just to find everything submerged in coffee. No sh*t your computer doesn't work..

A plain computer illiterate guy rings tech support to report that his computer is faulty.

Tech: What's the problem?

User: There is smoke coming out of the power supply.

Tech: (keeps quiet for the moment)

Tech: You'll need a new power supply.

User: No, I don't! I just need to change the startup files.

Tech: Sir, the power supply is faulty. You'll need to replace it.

User: No way! Someone told me that I just needed to change the startup and it will fix the problem! All I need is for you to tell me the command.

Tech support: 10 minutes later, the User is still adamant that he is right. The tech is frustrated and fed up.

Tech support: (hush hush)

Tech: Sorry, Sir. We don't normally tell our customers this, but there is an undocumented DOS command that will fix the problem.

User: I knew it!

Tech: Just add the line LOAD NOSMOKE <nosmoke> at the end of the CONFIG.SYS. Let me know how it goes.

10 minutes later.

User: It didn't work. The power supply is still smoking.

Tech: Well, what version of DOS are you using?

User: MS-DOS 6.22.

Tech: That's your problem there. That version of DOS didn't come with NOSMOKE. Contact Microsoft and ask them for a patch that will give you the file. Let me know how it goes.

1 hour later.

User: I need a new power supply.

Tech: How did you come to that conclusion?

Tech: (hush hush)

User: Well, I rang Microsoft and told him about what you said, and he started asking questions about the make of the power supply.

Tech: Then what did he say?

User: He told me that my power supply isn't compatible with NOSMOKE.

Not as much of a rant as a share of my exasperation you might breathe a bit more heavily out your nose at.

My work has dealt out new laptops to devs. Such shiny, very wow. They're also famously easy to use.
.
.
.
My arse.
.
.
.
I got the laptop, transferred the necessary files and settings over, then got to work. Delivered ticket i, delivered ticket j, delivered the tests (tests first *cough*) then delivered Mr Bullet to Mr Foot.

Day 4 of using the temporary passwords support gave me I thought it was time to get with department policy and change my myriad passwords to a single one. Maybe it's not as secure but oh hell, would having a single sign-on have saved me from this.

I went for my new machine's password first because why not? It's the one I'll use the most, and I definitely won't forget it. I didn't. (I didn't.) I plopped in my memorable password, including special characters, caps, and numbers, again (carefully typed) in the second password field, then nearly confirmed. Curiosity, you bastard.

There's a key icon by the password field and I still had milk teeth left to chew any and all new features with.
Naturally I click on it. I'm greeted by a window showing me a password generating tool. So many features, options for choosing length, character types, and tons of others but thinking back on it, I only remember those two. I had a cheeky peek at the different passwords generated by it, including playing with the length slider. My curiosity sated, I closed that window and confirmed that my password was in.

You probably know where this is going. I say probably to give room for those of you like me who certifiably. did. not.

Time to test my new password.
*Smacks the power button to log off*
Time to put it in (ooer)
*Smacks in the password*
I N C O R R E C T L O G I N D E T A I L S.

Whoops, typo probably.
Do it again.
I N C O R R E C T L O G I N D E T A I L S.

No u.
Try again.
I N C O R R E C T L O G I N D E T A I L S.

Try my previous password.
Well, SUCCESS... but actually, no.

Tried the previous previous password.
T O O M A N Y A T T E M P T S

Ahh fuck, I can't believe I've done this, but going to support is for pussies. I'll put this by the rest of the fire, I can work on my old laptop.

Day starts getting late, gotta go swimming soonish. Should probably solve the problem. Cue a whole 40 minutes trying my 15 or so different passwords and their permutations because oh heck I hope it's one of them.
I talk to a colleague because by now the "days since last incident" counter has been reset.

"Hello there Ryan, would you kindly go on a voyage with me that I may retrace my steps and perhaps discover the source of this mystery?"

"A man chooses, a slave obeys. I choose... lmao ye sure m8, but I'm driving"

We went straight for the password generator, then the length slider, because who doesn't love sliding a slidey boi. Soon as we moved it my upside down frown turned back around. Down in the 'new password' and the 'confirm new password' IT WAS FUCKING AUTOCOMPLETING. The slidey boi was changing the number of asterisks in both bars as we moved it. Mystery solved, password generator arrested, shit's still fucked.

Bite the bullet, call support.
"Hi, I need my password resetting. I dun goofed"
*details tech support needs*
*It can be sorted but the tech is ages away*
Gotta be punctual for swimming, got two whole lengths to do and a sauna to sit in.
"I'm off soon, can it happen tomorrow?"
"Yeah no problem someone will be down in the morning."

Next day. Friday. 3 hours later, still no contact. Go to support room myself.
The guy really tries, goes through everything he can, gets informed that he needs a code from Derek. Where's Derek? Ah shet. He's on holiday.

There goes my weekend (looong weekend, bank holiday plus day flexi-time) where I could have shown off to my girlfriend the quality at which this laptop can play all our favourite animé, and probably get remind by her that my personal laptop has an i2350u with integrated graphics.

TODAY. (Part is unrelated, but still, ugh.)
Go to work. Ten minutes away realise I forgot my door pass.
Bollocks.
Go get a temporary pass (of shame).
Go to clock in. My fob was with my REAL pass.
What the wank.
Get to my desk, nobody notices my shame. I'm thirsty. I'll have the bottle from my drawer. But wait, what's this? No key that usually lives with my pass? Can't even unlock it?
No thanks.

Support might be able to cheer me up. Support is now for manly men too.
*Knock knock*
"Me again"
"Yeah give it here, I've got the code"
He fixes it, I reset my pass, sensibly change my other passwords.
Or I would, if the internet would work.

It connects, but no traffic? Ryan from earlier helps, we solve it after a while.

My passwords are now sorted, machine is okay, crisis resolved.

*THE END*

If you skipped the whole thing and were expecting a tl;dr, you just lost the game.

Otherwise, I absolve you of having lost the game.

Exactly at the char limit

Pro Tip: If you're working Tier 1 tech support, before you start reading your script to the caller, be sure to let the caller complete at least one sentence to tell you what steps he's performed and what the error message is vs. what you're thinking it is. That'll save you from a lot of grief with your boss who will ask you why the customer was screaming at you on the call recording to SHUT UP FOR A SECOND SO I CAN FINISH TELLING YOU WHAT THE PROBLEM IS!!!!!!!!!!!!!

I was reminded of people's posts about preferred text editors in another post, so I thought I'd do the same, but also add some super old technology that I used along the way.

The first text editor I consistently used was pico. I used it to write my first webpage at school.edu/~username. It was a natural choice, because the it was the default text editor in pine, which is what we would all use for our email after opening a serial connection to the college's Digital Unix server. Or if we were the lucky ones who had a computer in a wired dorm, telnet. My dorm was not wired until my sophomore year.

I got my first job in tech in 2001, working as a night shift tier-one support technician. By this time, most people were using web based email, or POP3, but I wanted to keep using pine (or elm, or mutt) because I was totally in love with the command line by this time, and had been playing with Linux for two or three years by now. I arranged a handshake deal with a guy in my home town who had a couple well-connected NetBSD servers, to let me have an account on one for email and web hosting (a relatively new idea at the time).

I recall telnetting into my shared hosting account from the HP-UX workstations we had in the control room. I would look at webpages on HTML conventions and standards, and I kept seeing references to this thing called vi. I looked into it more deeply, and found that it was a text editor, and was the reason I always had to CTRL-Z out of elm. I was already finding pico to be lacking, so I found a modern implementation of vi called vim that was already installed on the aforementioned NetBSD server, and read through vimtutor on it. I was hooked instantly. The modality massively appealed to me, and I found editing files to be an absolute delight, compared to pico, and its nascent open source offspring/successor, nano.

My position on that hasn't changed in the years that have passed since then.

What's your text editor origin story?

Yes this is a rant about parents and work but I don't care!

So looks like my parents are going to kick me out because I don't have a full time job and according to them, I'm not looking...

I currently work in retail and have for the past 5 years and started working day 1 that I could have, been applying for IT positions when I'm one of the highest qualified on my area but get turned down so they can pay a teenager half the amount, apply for big retail chains that are "always hiring" like Coles, woolies and Kmart, get turned fucking down.

Don't qualify for government assistance as I'm just out of the earnings bracket, can't afford my own places, don't have my licence yet so I'm fucked...

But hey, atleast my parents will be rid of me and just dis-own me like my middle brother until I have a kid or they need tech support.

Why is getting work so fucking hard when you're qualified, I'm willing to even be a call centre guy but as soon as job possibilities come up I get fucked over time and time again -,-

Whenever tech support answers "yes, i can help you with that sir",

what they really mean is "no, but i will google it for you"

I am thinking about leaving this platform. To be honest I don't get anything out of it anymore and the only thing keeping me here is the less-rant'ish content like @devNews or the stories.

I am actually a bit disappointed, the quality of devrant really did degrade alot in the last few months. Don't get me wrong but I feel like people have become "normies" over here. I don't mean that in an edgy or degrading way but let me explain. When I started here I had a very high opinion of the people here. Everyone seemed like a passionate / knowledgeable individual from whom you could hear interesting stories or learn. Maybe I just saw it like that because I was still a very inexperienced dev and was looking for a dev community. But nonetheless I think devRant transformed into a place of mediocrity.

Dont get me wrong I wouldn't think of myself as aspiring or generally "better" than anyone else on here, but the content over here got a little stale.

I am not the kind of person who would "rant", in the first place, so I may have a different mindset and to be honest "ranting" has always been a thing I looked down upon. It just does not support my style of thinking. I totally get that people sometimes need to "vent" their feelings but there is nothing productive to gain from ranting, like you ain't not improving your situation by doing it. The more passionate raters over here call people things, I would never even dream about saying to people. Don't worry I'm no sjw or something like it, I don't care if you do it. If it helps you sure, why not. But there is a point where you corner yourself so much that you stop respecting your colleagues because they wrote that shitty code, instead of helping.

Some tech sure is bad, but it is not getting any better by insulting it.

Another thing I use to notice are people, thinking so highly of them selfes / being so close-minded - that they only accept their own views as true. These are the people that I always try to avoid, but that is getting harder and harder as time goes on.

Collectivism and group thinking are very strong on devRant making it really hard to defend a unpopular opinion - I get that devRant is not the kind of platform that would support actual proper arguments/discussions - but I still feels like some people shove opinions down another people's throat with no reasoning behind it.

Arguments on devRant are always won by the person coming up with the most witty response. Having another opinion is always seen as offensive. That's not exactly the definiton of open-mindedness.

Another rather annoying thing are what I call the "non dev, dev's". See: As a developer you should aspire to understand what your doing - I won't get into this too much but one sentencd: How are things like serious "Semicolon memes" a thing? I am as much into memes as the next guy, but debugging 3 hours, just to find out its a typo. I mean come on...

I sure get that devRant is not the kind of place where you would find the people I am looking for, and that's why I am leaving.

My whole post may seem super negative of the platform - and it is to an extend - but I sure also had a good time back in the day - devRant as in "the platform" surely is not at fault, but a forum is only as good as the people on it. Maybe I changed, maybe devRant did. All I know is that it is not for me anymore.

I won't delete my account and I probably will not leave completely, but all I will do is the "once a week" checkout.

Honestly, this is me anytime I have to give legitimate tech support that is more than the wifi being down.

It sucks but I'm learning and Google,/DDG helps the process hahaha

So, for the past...what, week or so? I've been working on a side project with @gianlu. It's the PretendYoureXyzzy fork - our attempt to rejuvenate an old shitty piece of software.

I had started working on a fork alone, and then he asked to team up so I was like "Sure, I got nothing better to do." So, he's working on the backend (and hooking JS up to the backend) and I'm developing the frontend.

I don't know why I thought tech would stand still. Google says they're putting MDL on life support and replacing it with a much more complex successor, MDC. It's not hard to use, but what really bugs me is the lack of notice on getmdl.io. If you are switching to another project as your main focus, why the fuck wouldn't you advertise in the most places possible?

Granted, I don't do web design and/or development on the daily. Yes, I can do it, but I'm not always as up-to-date with web technologies as I'd like to be.

However, the screencap captured is the third time I've taken the knife to the UI. MDC is great tooling, at least to me. That dialog? Not something MDL would've had out the box on the first day. You'd have to work for that.

I don't have an issue with MDC, I have an issue with the lack of PR around it.

I feel guilty for using YouTube Vanced and being unable to support content creators.

Shouldn't there be a feature that allows you to toggle ads on certain channels you want to support?

I really want to support such folks who are creating valuable educational content but Google being the biggest piece of corporate shit, makes me angry when it comes to compensating the creators fairly when they make Billions off their hard work.

The world is a better place because of such teachers who spend time, energy, and efforts to create valuable and useful content for rest of the world.

Funnily, back in days when we had awesome stuff, the tech was shit to document all of it. Now when we have advanced and easily accessible tech, we have shitty TikToks.

Why can't the creators of good content get more visibility and why is the world so fucked?

Someone wanted me to make a full system from zero with good UI/UX, for 2 different user types (think marketplace style), admin area, and cool features that could only be done through phones because the tech is not available in web. All of this with good security due to the delicate information it would handle. Also of course subscription support as well.

By myself, within a year.

!rant, but kinda

My new director wants to buy a solution for a portal environment that my institution currently has. I have no qualms over it. My only issue was the company that sells it to be known to provide close to 0 fucking support when shit arises.

During a presentation we were told that they were using state of the art JAVA technology to render items on the page and that their ApI was easy for devs to grasp. This caught my attention since I know of very few and obscure Java frameworks that work with frontend tech (as in, your frontend logic is legit in Java)

The sales people proceed to show us React. Obviously thinking that no one knows what REact was. The dude continues with "This is new Java tech" all proud and shit prompting me to interject that it is "Javascript" the dude brushes it away saying "same thing" to which I reply with "Negative, please make sure that you properly discern Java from Javascript since Java is to Javascript as car is to carpet, completely different environments" the dude sarcastically says that "oh well, didn't know one of the people here was more aware of our own technology than we are" to which I say "and not only that, but the final say in us adopting your tech is mine, so I would rather you keep the sarcasm and the attitude to yourself, bring in a tech person if need be and learn these distinctions since we don't work with Java"

My new director later on went to talk to me since he apparently thought that Java and JS were related in some way. I can't really fault it, last time the dude touched programming was in the early 2000s, previous boss was a C and COBOL developer, but the previous dude would ALWAYS take my word no questions ask, this dude was there asking me if I was sure that Javascript and Java were really completely different environments asking me to show him.

I do not like to be questioned. I shoot the shit here and don't really involve myself with more technical aspects under this platform unless it involves concrete architecture discussions and even there I really don't care with engaging on a forum concerning that. But concerning my job I really.......really do not like to be questioned by people that know way the fuck less than me. I started coding when I was 17, I am 30 now, with a degree and years of experience. I really hate to be questioned by this dude.

I don't mind Apple marketing themselves as these revolutionary thinkers and innovators, because I figured most people see behind the marketing but appreciate Apple for what it is. It's a big company that makes well built products, that are efficient and give good support to those products.

But I'm sick to death of tech journalists talking about how every new feature is the death of Android. They have to be kidding themselves if they think what Apple's doing is innovating. Samsung's been designing screens for the bezelless market for a LONG time, and their technology in that is incredibly advanced (it's why if you use their iPhone x you'll be looking at a screen from Samsung!)

They finally adopted wireless charging and pretended it was brand new, but I remember when they came out with the Apple watch, marketing it like they'd broken ground when Android Wear watches had been out for a year!

I don't want people to think I hate Apple, I own a few of their products. I think they're remarkably invested in user privacy; homekit imo is one of the most forward thinking implementations of smart home technology that I've seen, and the new processor in the iPhone x is a Mammoth powerhouse. So, I'm not necessarily saying anything about that, but what I am saying is that they're iñcredible at marketing, but fanboys but are not self-aware can enough to recognize when the Designed-by-Apple hype over shadows the actual objectivity or the situation. There are articles already talking about Apple's wireless charging.

TL;DR I swear to god if an apple fanboy comes at me saying the bezelless design was Apple's innovation, I'm going to snap. I appreciate what Apple does well, but unfortunately people can't appreciate a product without needing to identify with it.

Holy retarded internet company. The fiber cable that comes from the power pole lost its connection to the building I live in. So the fiber was laying on the ground in the parking lot. The upside is it is still working. The problem is people are going to run over the fiber and break it. So I sent an email to the ISP on Thursday. They didn't create a ticket all day on Friday. By the time I got home they were not open. I called their tech support number and pressed 0 until I got a real person. I explained they need to fix this soon or it will get broken. They said "I understand" and then proceeded to create a ticket for fucking wednesday next week! I told them it will damaged by then. They said "I understand". Then I get a text saying they will do this wednesday. No you stupid fuckers, you do not understand!

Queue the McGuiver music:
I got out some steel wire I use to fix stupid shit like this. I made a hook to connect the steel cable holding the fiber. This hook will go around some exposed electrical conduit. Then I got a board to lift it up high (no ladder and 5 inches thick of ice on ground). I cannot balance wire hook on board and get it to slip down. So I got a steel pole I have and attached another hook with electrical tape. As I passed the hook over the conduit I used other pole to grab bottom of hook and pull it down to keep a hold of the conduit. Now the fiber is up in the air again above the parking lot. I hope this stupid hack works until wednesday. My right arm hurts like hell cause the strain of holding the fiber taut while I pulled the hook down. It strained my right hand.

Worst customer service on the planet with Century Stink. They fucking make it harder than hell to get help and it seems they take almost a week to fix shit.

i hate linux like a lot , how do you guys use it

like you guys dont want an advertising ID, how the fuck will advertisers know who you are and what you like?

open source , give me a break, you mean your os devs are soo untrustworthy that you just have to see what they wrote in the code, who does that?

free come on, how poor are you linux people, i mean, quality stuff gets paid for, free stuff just means it's trash

and the linux devs , the aint like real coders they are just hobbysts, making your os in their free time

and who wants to install their own software anyway, on other platforms the company curates restricted software that you can use, and i know you'll say its oppressive but its just customer protection.

and i do want my platform to track everything i do, it only helps them build better stuff for me.

and whenever they decide to outdate my hardware and kill support for it, it only means they care and want me to get the latest tech, how considerate.

wait , i hear you say, there are no bugs in linux, my vendor makes sure my os comes with the latest antivirus software, nothing can break my system.

and just because linux runs on servers and most super computers only shows that common users like you and me are ignored, at least my vendor is not a sellout, and still makes stuff for the masses.

you say freedom i say safety i can sleep safe and sound for am protected nutured under one echosystem of software that i can not leave.

I started my actual gig as CTO of construction group (Innovation Hub) a year ago. And it was a hell of a ride, implementing kind of a scrum-ban for project management, XP, peer-reviews, a git-flow, git commit message formats, linters, unit testing, integration tests, etc...
And it's the fun part because with the CIO we had to drive the board to do A LOT of changes in their IT/Innovation drive.

But in one year there is a lot of KPI that went up :
* Deployment: When I arrived it took three stressful days to deploy a new version of one application, once a month. Today we do it every week, and it takes three annoying hours.
* We had no test. NOTHING! Today we have 85% code coverage for the unit test, and automatic integration tests run by our CI server every day.
* We had almost no documentation. Today our code is our documentation (it automatically extracted and versioned).
* We had 0 add value in the use of git. With commit messages as "dev", "asked task", inside jokes and a lot of "fix" and "changes". Today we have a useful git, and we even use it to create our deploy changelogs (and it's only mildly annoying!).
* More important, the team is happy! They get their purpose, see betterment in their tech mastery. They started doing conception, applicative architecture, presentations, having fun.

There is still a LOT of bad things we are still working on, and trying to solve (support workflow and betterment). But seeing what they already did, I'm so proud of my TEAM! I'm a fucking asshole, workaholic, "just do it" kind of guy. But they managed to achieve so much. Fucking PROUD!!

Look here Mr Senior Tech if you don’t know 100% what you’re doing, don’t fucking touch the goddamn firewall with your fucking sausage fingers and you overblown call center team lead. I mean you need to have the confidence you would have if you were eating a banana and some one told you it was a poisonous berry, you’d laugh and eat it anyway, cause it’s obviously a banana. That’s the kind of confidence you need to have when fucking with the entire goddamn network configurations. I just went thru a 7 hour shit show because you THOUGHT you knew what you were doing. Not a damn thing was broken there. One service needed a hole in the firewall and you fucked all this beyond an easy fix. Now I’ll admit I don’t have that much confidence working with the firewall, that’s why I would fucking cal one of the companies that set it up even though we don’t necessarily have a support contract, it would have cost a lot damn less to have them work on it than for the whole company to be down and for me to have to stress over every fucking thing going (or not going) on.

What is this 'cutting edge dev tech' y'all talking about? Does it count if I somehow manage to add support for MS Edge?? 🤔
Hell.. I'm stuck with COM+ & activex, so if anyone who gets to use fancy pants new techs would be so kind to ping me and let me know how it even feels to code like it's 21st century, that'd be great..

I have lost every it job i have ever had. From programming to tech support. Am i the only one?

Father's friend ask if I'm gonna open printing and scanning press when I'm done with IT degree.
I said yes to avoid been his tech support

Do not touch Salesforce.

Especially Salesforce Marketing Cloud.

It is a fucking joke this product even exists. Buy Hubspot instead. Marketing Cloud is the single worst piece of software I have had to implement out of 4 years working in software and a lifetime working in tech.

Literally nothing works. You click a button and bam, nothing. The UI actively lies to the user. Nothing is guaranteed to work and support is some guy in India who shrugs his shoulders and walks away. Things will randomly break and warning messages are tiny, indecipherable babble that mean nothing.

If you are dev, walk away. If you are a potential customer, walk away. This company DESERVES a bad reputation for the absolute heap of dogshit that is Marketing Cloud.

The worst part is that it's likely going to affect my job and my career because of how fucking dogshit it is.

Fuck Salesforce in case the messaging isn't clear.

While I'm not a dev, I do love computers and I do know my way around them, so friends/family often ask me for tech support.

Friend: Please fix my computer!

Me: what's wrong with it?

Friend: *sends me pic of blue screen of death*

Me: ...

Me: I don't think you understand

The most annoying hack I've had to deal with was back when I did IT support, actually. Level 1 call center tech at the time. Apparently someone fell for a phishing email and gave out his outlook credentials. The phisher used that email account to send out another phishing email to roughly 1800 employees.

Security Operations noticed, because this guy's job didn't generally involve sending out mass-communication emails. They investigated, figured out what had happened, and opted for the nuclear option: they reset the password for EVERY SINGLE ACCOUNT that received the email. All 1800 of them. Over the weekend.

I walked into the call center Monday morning and checked the call stats, then did a double-take. There were over 300 people waiting in the queue. I almost left and called in sick. Turns out it wasn't that bad though. Annoying to reset so many passwords and having no downtime due to the full queue, but on the other hand my stats were better that day than any other, since every call was a 5-minute password reset.

So, today in the office we all decided chipotle for lunch. We create the team order and sent it out to the entire office.

First thing we noticed: online ordering looks really good and has finally been updated.
Second thing we noticed: it never got tested and it doesn't work

Result: 7 angry developers who just wanted some burrito bowls start emailing chipotle tech support

Just reminiscing about the time I needed to recover my ldap password and the procedure consisted of an asthmatic tech support dude showing it to me in a giant spreadsheet.

Storytime!

(I just posted this in a shorter form as a comment but wanted to write it as a post too)

TL;DR, smarts are important, but so is how you work.

My first 'real' job was a lucky break in the .com era working tech support. This was pretty high end / professional / well respected and really well paid work.

I've never been a super fast learner, I was HORRIBLE in school. I was not a good student until I was ~40 (and then I loved it, but no longer have the time :( )

At work I really felt like so many folks around me did a better job / knew more than me. And straight up I know that was true. I was competent, but I was not the best by far.

However .... when things got ugly, I got assigned to the big cases. Particularly when I transferred to a group that dealt with some fancy smancy networking equipment.

The reason I was assigned? Engineering (another department) asked I be assigned. Even when it would take me a while to pickup the case and catch up on what was going on, they wanted the super smart tech support guys off the case, and me on it.

At first this was a bit perplexing as this engineering team were some ultra smart guys, custom chip designers, great education, and guys you could almost see were running a mental simulation of the chip as you described what you observed on the network...

What was also amusing was how ego-less these guys seemed to be (I don't pretend to know if they really were). I knew for a fact that recruiting teams tried to recruit some of these guys for years from other companies before they'd jump ship from one company to the next ... and yet when I met them in person it was like some random meeting on the street (there's a whole other story there that I wish I understood more about Indian Americans (many of them) and American engineers treat status / behave).

I eventually figured out that the reason I was assigned / requested was simple:

1. Support management couldn't refuse, in fact several valley managers very much didn't like me / did not want to give me those cases .... but nobody could refuse the almighty ASIC engineers. No joke, ASIC engineers requests were all but handed down on stone tablets and smote any idols you might have.

2. The engineers trusted me. It was that simple.

They liked to read my notes before going into a meeting / high pressure conference call. I could tell from talking to them on the phone (I was remote) if their mental model was seizing up, or if they just wanted more data, and we could have quick and effective conversations before meetings ;)

I always qualified my answers. If I didn't know I said so (this was HUGE) and I would go find out. In fact my notes often included a list of unknowns (I knew they'd ask), and a list of questions I had sent to / pending for the customer.

The super smart tech support guys, they had egos, didn't want to say they didn't know, and they'd send eng down the rabbit hole. Truth be told most of what the smarter than me tech support guy's knew was memorization. I don't want to sound like I'm knocking that because for the most part memorization would quickly solve a good chunk of tech support calls for sure... no question those guys solved problems. I wish I was able to memorize like those guys.

But memorization did NOT help anyone solve off the wall bugs, sort of emergent behavior, recognize patterns (network traffic and bugs all have patterns / smells). Memorization also wouldn't lead you to the right path to finding ANYTHING new / new methods to find things that you don't anticipate.

In fact relying on memorization like some support folks did meant that they often assumed that if bit 1 was on... they couldn't imagine what would happen if that didn't work, even if they saw a problem where ... bro obviously bit 1 is on but that thing ain't happening, that means A, B, C.

Being careful, asking questions, making lists of what you know / don't know, iterating LOGICALLY (for the love of god change one thing at a time). That's how you solved big problems I found.

Sometimes your skills aren't super smarts, super flashy code, sometimes, knowing every method off the top of your head, sometimes you can excel just being more careful, thinking different.

!dev but tech related...

Got a device configured in a location that is fairly far away from me. It operates only through a cloud service specifically for these devices, with one of the most unreliable web interfaces and smartphone apps I have ever used.

I email my issues to the tech support who don't seem to understand the problems and can't fathom the difference between "reset settings" and "restart device".

Eventually they need to log in to my account to find out whats wrong. I explicitly state that under no circumstances should any settings be changed.

Today I find that the device has been removed from the cloud account. I physically must be near it to register it on the account again. Tech support don't seem to know what happened and the best explanation is that it is "a glitch". They have no way to add it back themselves. I have to travel to the device.

Funny how this happened after I let them access the account...

So, by a cruel twist of fate I ended up on the front line of tech support for the app we've built. It's aimed at non-IT professionals, in general people who are not expected to know too much about computers but who should have at least two neurons to bash together in their pretty little heads.

No.

It really makes me drop my faith in humanity considerably. Clicking a confirmation link is too much. Filtering an excel sheet is too hard, despite it being their technically main work tool. Tickets are basically "shit's broken go fix". What is broken? How to reproduce it? Why do you expect the person on the other side of the screen to be a fucking diviner? I recently ran all out of dove guts to search for the answers of your questions.

Why would some companies advertise a job post as Software Engineer, and only to find out deep in the process after doing multiple interviews, that it’s actually a support job??

Seriously why the fuck do that? That’s disingenuous and misleading as fuck?
And why would a dev be dropping a dev job and experience to do tech support ? Is it even worth it?

Even if it is, can you easily switch back to an actual dev job afterwards?
Wow the things some of these companies do 😶🙄😑🤦🏾‍♂️

Back from the dead with more vaguely-obscure technical bullshit

Working on a chatbot for my BS-CS. Almost done with college, so the assignment is to make a bot that recommends you a CS career. Cool.

I get through making a joint personality and skill-interest quiz that gives you number grades on different spectra. So far, so good. But this project has to be done entirely in pandorabots' online editor. So no scripting. Zero scripting. 100% markup language. That means to even do math, you need to copy a standard library off GitHub.

I mean, that's fine and all, but the syntax is just atrocious, because everything in AIML is input->response. If you ask the bot "what is 5+5?" you must have it go:

- recognize pattern WHAT IS * + *
-> redirect -> XADD * XS *
-> do math -> recurse result
-> 10

uncomfy. Plus, variables can only be accessed through <get> and <set> tags. But mangeable.

So here's where the story becomes a rant.

In the standard docs, there's all these math functions, and they work. There's also logic.

And then there's this fucker
XIF [ * ] XS [ * ]
Which has no documentation and just doesn't work. No idea what the brackets mean. Tried putting in TRUE, tried putting in true math statements (5 XEQ 5), tried putting in recursion tags to trick it, tried everything. It just ignores it.
There is not a single comment, stackOverflow post, or youtube video that even acknowledges the existence of this thing.

So unless I want to convert the entire logic of my program into nested SWITCH statements with the <condition> tag, I'm just fucked.

The icing on the cake is, I go to tech support on Pandorabots to ask for help with this. What do they have except a chatbot to cheerfully tell me that no humans are around to help me right now?

gonna have to build an entire fuckin turing machine in markup tags to calculate whether x = 3

(:

I am really stressed rn. I have terrible Imposter's Syndrome coupled with this being my 2nd year as a professional (bootcamp grad) and an extreme lack of insight and support from my company. WFH has only exacerbated it. Im on a 2-ish person team handling some ancient legacy code with no one ever willing to just throw me a fucking bone. My supe is actually on my team and makes up the "ish" part and has always told me to ask questions but when I do he gets pissed and reminds me of all the people who are working and super busy and dont have time to stop what they're doing and help me. Its my first job in tech and I just need to know if this is a consistent thing across the board bc im ready to fucking jump ship. My anxiety levels are through the roof and when I go over our backlog I look at every card and ask myself how tf Im going to grt it done bc Ive never seen any of it before. Initially I thought i landed a great workplace with complete autonomy but now I just dont know. My other teammate has a habit of being condescending, whether he realizes it or not and therefore I just feel like im out here alone trying to figure all this shit out. This sprung from a card ive been working on for 2+ months but cant resolve, finally I just came to the conclusion it was above what im currently capable of and he told me he's "disappointed Im just throwing in the towel" even though ive asked for help from senior devs. Idk what to do, he even told me there'd be cards I may hit a wall on when I first started but this just feels shitty. Ive had other things going on to including surviving a fucking hurricane, having a friend murdered, and having my dad die all within a few weeks time. I am absolutely stretched to my emotional limit, but I dont know if Im overreacting. Anyway, I just needed to vent to people who could understand, thanks for reading.

Everyday tech support struggles:

- "I can't find my document."

- "Ok where did you save it?"

- "In Word."

- "I understand you saved it in Word but where did you save the file to?"

- "I'm not sure, Word did the rest"

It's been a long time since I've felt the need to rant about anything here. This is the only appropriate place other than Reddit I can think for for now.

Why the ever-living FUCK does every 'entry-level' tech job, even fucking DESKTOP SUPPORT, require more experience than the fucking DEVELOPER AND ENGINEER OF THE INITIAL SYSTEM COULD POSSIBLY HAVE?! I'm a fucking high school kid trying to find a decent job that doesn't involve sales bullshit, because if I go into sales I'll want to KMS. Put me in a back room fixing shit, monitoring shit, better yet scripting shit or something like that and I'll be FUCKING PEACHY. I will do wonders. But no, these people must think that my resume (WHICH IS 3-YEARS STACKED WITH INTERNSHIPS ***IN TECHNOLOGY***) is bullshit. WOW.

Fuck this. I'm sick of looking for these shitty jobs that'll make me want to jump off of a bridge into a cliff which I'll then voluntarily fall off of into shark infested piranha water. Can't there just be a simple "Hey, we need a guy who can fix tech, maybe help people within the company with their computer issues, you look nice" kind of job? I haven't had fucking TIME to get any kind of certifications yet. I just got into fucking college, FOR BUSINESS IT NONETHELESS. DOES THAT PROVE I'M AT LEAST FUCKING INTERESTED IN WHAT I SAY I AM FUCKERS?!

Older tech support story, but still a frusterating one.

Sister was running Windows 8.1 (ew) when Microsoft was ramming Windows 10 down everyone's throat.

Her laptop decided to update to Windows 10, and after waiting awhile, she decided to unplug the laptop's battery and power chord.

This did what you expected, corrupted her install, leading to a bootloop. I then got to deal with that to try and recover it.

Once I got into the recovery mode, it wanted her password to restore from a system image, guess what she forgot?

She tried her PIN, and gave up after a few attempts, and I got to reinstall Windows for her.

Lesson learned from this? If you're the IT person of the house, make sure that you have an account on all machines that you may administrate. That way you don't need to deal with this shit.

Have parents? Save yourself time with this general-purpose email signature.

After a rough exit from one company, I was diverted into Ops just to continue to have food on the table and keeping the lights on. This, over time, unfortunately made me more or less unemployable as a dev again. Got stuck in that place 13 years doing almost no professional coding.

During the last 5 years I took courses, got side jobs writing articles and tutorials, went to interviews and generally worked hard to get the fuck out of ops and into development again.

After getting to choose between level 1 customer support and quitting in a re-org, I quit without having a new gig. I got a lucky break through someone I'd worked with earlier to start a junior position working on some legacy systems with legacy tech.

After all that work late nights churning away using up my passion for coding, I now can't make my self pick up even Advent of code or Hacktoberfest... My passion is dead... I hope I get it back, but for now I fill my spare time with my guitar...

!rant

Coworker: I yelled at Sony for the PS3 having 7 USB ports... I said that devices only need 2 USB ports. But now, I have this laptop here that has two USB ports and I'm yelling at it! So who's the hypocrite?

Me: You?

Coworker: Sony. Though to be fair, this laptop was made back before we really needed a lot of USB ports. Keyboards and mice were PS/2.

Me: What about printers?

Coworker: They have printer cables....

Me: WHICH ARE USB!

Coworker: ....Oh yeah...

Going back home for the holidays means becoming tech support for pretty much the whole family, unluckly.

As soon as I enter my grandparent's home, my grandpa says "Could you print some emails?". I open his laptop, and I start sweating as soon as I see the Windows XP logo popping up. He (obviously) doesn't remember his password, and the only way to access his (mostly defunct) web mail service is Outlook 2003. For some reason, the web mail provider's POP3 server dies, and i spend half an hour trying to explain it. I ended up leaving with him saying "Why are you even going to a computer engineering university."

Ah, family.

New years resolution: no more tech support period. No one appreciates it and if anything breaks in the future youre expected to fix it. Lol, no thanks

Continuing my rant from Yesterday....
As I was strolling though Walmart yesterday...
Tech Support 1: $Customer is having issues with their tablet they bought from us.
Tech Support 2: tell them to shut it off and shut it back on
Me: ❓

I think I've reached some kind of job nirvana. My coworkers and I all complain about our work. We're overworked, underappreciated, underpaid, and and have to deal with all sorts of bullshit all the time. Pretty much everyone who has been on the team longer than a year is talking about quitting.

But I started at this company as a level 1 tech support phone technician before I transferred into the DevOps side of things, and that tech support job was SO much worse. Way more stressful, way less pay, mandatory overtime, horrible scheduling, being forced to remain calm while people hurl insults at you over the phone, and it was a dead-end job with a high turnover rate and almost no opportunities for advancement of any kind.

And every time I think back on that job, I realize that what I have now is actually pretty great. I'm paid well (still underpaid for the job I do, but catching up really fast due to my current boss giving me several big raises to keep me from quitting lol). I deal only with other tech people like developers and data scientists so no more listening to salesmen insult me on the phone. I'm not in any sort of customer service role so I can call people on their bullshit as long as I'm professional about it. I'm salaried so they can't make me work horrible shifts. 99% of my days are a normal 9-5 workday. I actually have a reliable schedule to plan around.

People treat me like the adult that I am.

I'd get a similar experience at other, better-paying companies, for sure, but what I have now is still pretty great.

I'm sure I'll be back in a few days to rant about more nonsensical bullshit and stress, but for now I'm feeling the zen.

Job BS that made me consider quitting?

Huh. so timely.

With my previous employer, it was the whole "we're doing Agile and sprints and all the things" with "finish the project in six weeks plus here are some more requirements" garbage. Plus my tech lead always let the business roll over her and add unplanned requirements during a sprint without adjusting the deadlines set by the project managers. In summary: a fuck-all combination of Waterfall deadlines, Kanban tickets and Scrum timeboxes.

At my current employer, it's our business partners who're a bunch of douchebags that don't plan for anything except making sure their bonuses stay intact. Recently they terminated support for a third-party product that literally drives 99% of their web application then says to us "Hey, we need to build our own replacement for the vendor product using an entirely new stack. You have 3 months or our clients will get pissed." Oh, and these business partners keep raising new issues without any documentary basis except "this doesn't feel right" when they test our in-progress work. So helpful <sarcasm />

On the bright side, I'm getting paid whether or not this project fails, so... meh.

Once you offer tech support to one person, you become the IT department to all people.

Today started off like a normal day and then i got a call from my aunt and she asked if i could set up her new iPhone 8 plus. and once i got there i did and it was no biggie. and then she pulls out four more boxes and has me set all of them up for family members.

WHY DOES EVERYONE THINK IM TECH SUPPORT. it’s just so fucking annoying.

Devs with young kids: how the hell do you do it?

I am a foster parent for my cousin who is 4 months old and I don’t know how in the fuck to make this work. How do you do it? How do you balance code and kid?

For reference I work full time at a tech support place, I go to school full time, and I’m trying to pivot into software development, which means any free time is spent coding/studying code/building a portfolio. Problem is I don’t have free time because of the baby. How in the hell do people do this.

Family support (2 phases)

When I was younger my mom bought me a 486 from the cow spotted company.

I didn't do much development as being kinda isolated in computer land didn't really make that easy to understand / do, but I messed with everything else.

At that time (somewhere near the invention of the wheel) just exposure to computers really gave a huge leg up on getting into tech.

Moving on until MUCH later in life I was working in tech, often with developers, but not in development. That company was acquired by an overseas company, the head of the new company appeared on the white house lawn and Trump said this would be great for America jobs ... so of course they laid a huge number of people off just before the acquisition.

I was kinda done with that corner of the industry, no matter how good you are / who you work for it was an area that just sort of decays in in importance. I'd go visit the developers and they'd share their excess free lunches they got each day.

Then I'd go back to my corner of the offices and read an email about how the quarterly crappy ass pizza party (that maybe cost a couple hundred busks) was called off due to "cost cutting".

By this time I've got a family and kids, and I decide to take a chance at starting a new career and they were kind enough to go along with my "sleep, care for family, school, care for family, code, sleep" lifestyle for a number of months.

And it worked out.

soo after finishing 1 year of my 2 yr CS program, i moved back to my hometown so my partner wouldn't have to keep commuting for her career. couldnt get a cs job here with no experience and only 1 yr of school and like basically no portfolio to show for myself, i took a customer service job in a tech company with a lot of support for career pathing.

end goals are to end up working for their software dev team, mid goal is to switch into their web dev team from customer service since the career pathing is WAY easier from customer service to web dev, then web dev to sw dev rather than customer service straight to sw dev

so in the meantime i need to be practicing and building my portfolio but FUCK i have NO motivation and with coronavirus fucking up my life and everybody elses all i wanna do at the end of the workday and on weekends is melt into my bed in a semi-comatose state

i woke up early today to get some work done on my portfolio but all im doing is watching grey's anatomy and playing mobile games

i used to feel so motivated and excited to code but the excitement is gone and now even doing stuff for myself is a lot more like work than play

just need to rant it out rn

With a recent HAProxy update on our reverse proxy VM I decided to enable http/2, disable TLS 1.0 and drop support for non forward-secrecy ciphers.

Tested our sites in Chrome and Firefox, all was well, went to bed.

Next morning a medium-critical havock went loose. Our ERP system couldn't create tickets in our ticket system anymore, the ticket systems Outlook AddIn refused to connect, the mobile app we use to access our anti-spam appliance wouldn't connect although our internal blackboard app still connected over the same load balancer without any issues.

So i declared a 10min maintenance window and disabled HTTP/2, thinking that this was the culprit.

Nope. No dice.
Okay, i thought, enable TLS 1.0 again.

Suddenly the ticket system related stuff starts to work again.

So since both the ERP system and the AddIn run on .NET i dug through the .NET documentation and found out that for some fucking reason even in the newest .NET framework version (4.7.2) you have to explicitly enable TLS 1.1 and 1.2 or else you just get a 'socket reset' error. Why the fuck?!

Okay, now that i had the ticket system out of the way i enabled HTTP/2 and verified that everything still works.

It did, nice.

The anti-spam appliance app still did not work however, so i enabled one non-pfs cipher in the OpenSSL config and tested the app.

Behold, it worked.

I'm currently creating a ticket with them asking politely why the fuck their app has pfs-ciphers disabled.

And I thought disabling DEPRECEATED tech wouldn't be an issue... Wrong...

This morning I got a reply to my tech support email:

The problem was that the dynamic pages on my website are no longer being served as dynamic pages and so IIS is throwing errors on every page load. Seems to me like they've done something their end because I didn't touch it when it happened...

The tech support email essentially told me to rename all my files from .cshtml (ie. a dynamic page) to .html.

I'm not expert, but I doubt this is going to solve the problem...

WTF IS THIS? Been popping up all day.... I tried googling but official support says to uninstall Office and Visual Studios....

WTF MSFT!!!! Quite frankly it feels even tech support at tech companies aren't very competent.... just staffed by a bunch of call center monkeys?

Got pulled away from the beauty of code yet again today to moonlight as tech support. Two people in my office got "bitlockered" in the same day... Imagine turning on your computer and finding out it needs a bitlocker recovery key when you never enabled bitlocker. Thanks Windows 10 + Dell.

So I gave my younger brother my OnePlus One since he is now using an even older Google Nexus and don't care much for phones. The camera is slightly better basically.

Asked him to test drive it:

Me: so did you set it up yet?
B: nope, what's the rush?
Me: well you see it's running a custom OS (Lineage) as it technically doesn't support it. You need to test drive it and make sure it works with your SIM? May need to change some configs
B: sounds like a pain, should I just get a new phone?

Me: ... yes probably...

He's a just graduated CS major that doesn't like tinkering with tech...

(Well can I have it back then so I can play around with it?)

i often do tech support in chat rooms in my free time (because i like spreading good will,) so here's a tech horror story

"""

"hey, can you help me fix something?"

sure?

"so i dug my old XP machine out of my closet and replaced the bad Ethernet card with a different one and when i plug in the ethernet cable the PC bluescreens."

# oboi

did you install the drivers? Sounds like it needs drivers

"no"

then install them

"no"

why not?

"it doesn't need any"

why do you say that?

"it said \"This device is set up and ready to use.\" in the balloon in the corner"

it has generic drivers to deal with devices before the real drivers can be found

"shouldn't they work?"

some devices need the extra support provided by the intended drivers, so the generic ones cause issues in those cases

"ok, well, where do I find them?"

do you have a model number?

"yes, it's " # scrubbed for... privacy? i dunno

gimme a few minutes

<insert 45 minutes of aggressive Googling for (str(DEVICE_MODEL_NUMBER) + " xp drivers")>

alright i have the drivers, go here:
# again, removed for... idk.

"they don't work"

# oh here we go

why not?

"These drivers are not compatible with your system architecture."

what version of XP are you using?

"XP Pro"

x86 or x64?

"x64"

# fucking...

ok so this is gonna get real complicated real fast: use x86 XP or I can't help you, none exist for x64 XP.

"oh ok"

<User left the IRC channel.>

"""

public static void BackStory () {
Before i started working as a developer, I was working in tech support at a larger school environment.
In the department there was 8 employees, all youngsters like myself, so pranks was a daily thing(who needs to actually get some work done, right?).
}

One day we found a wireless mouse and decided to plug the dongle into my co-workers pc, and keep the mouse.
A couple of times a day, i would just wiggle it, click it or start scrolling.

The following weeks this guy was going absolutely insane,mumbling and ranting, thinking his computer had been infected with a virus or was about to break down.

I was recently asked to do tech support for an event being designed by webdesign and business students

All they asked me to do was generate a qr-code to their site. -_- took 10 seconds on a website. I even matched their color theme

Yet their rsvp system is to email an event account and they count the number of emails. Why wasn't I asked if I could set up a better system rather than a simple qr. I just learned about this and it's too close to the event to setup a better system and pitch it to them

People say "Never attribute to malice that which is adequately explained by stupidity."

However, I think companies can and will create anxiety in a product to get you to buy something else, or something more expensive. This would fit with planned obsolescence. You need to update to Windows 11 because Windows 10 will not have support of updates. Fear the viruses!!!

Also, perhaps companies are purposely hiring incompetent people to head up products? So malicious incompetence?

I think the enshitification of tech is on purpose for various reasons. One of them being to create anxiety in people so they accept shittier solutions for all facets of life. Not just tech solutions.

A tech example of this is searches. They want you using AI. What is the end game goal of AI? Is it easier to hide bias?

Story Time: About Priorities and Sales

So at this point I'm working tech support for a company that makes some super cool networking equipment, think big data / data centers and such.

This company had grown at a good pace but the the support team had not (thus is the way for all tech support evetually). So I get a call from a frantic sales guy:

Sales: "OMG, where are with this ticket?!?!? It's a P2 ticket!!!"

Me: "Well the ticket came in 30 minutes ago, I emailed them some questions, but just so you know I have 8 P2 tickets, and 4 P1 tickets.... so it will be a while."

Sales: "OMG! Make my customer's ticket a P1!!"

Me: "Sure."

-call ends-

-30 minutes passes-

-sales calls again-

Sales: "OMG, where are with this ticket?!?!? It's a P1 ticket!!!"

Me: "Well I haven't gotten to them yet... just so you know I have 7 P2 tickets, and 5 P1 tickets.... "

Sales "ARGH!"

ʅ（´◔౪◔）ʃ

I used to work in a Tech Support department where everybody was constantly pranking each other.

In one of the iterations of such events one of the guys actually forked the source of a login page, in one instance of the app that was running in a VM, and edited the code so it would redirect the user to a lemon party'ish website.

It was quite an upgrade to the old M.O. where people would just email themselves messages with seemingly bureaucratic call to actions containing hyperlinks to the same lemon party'ish websites.

And the most direct approach, which is to type those directly into one's browser if the laptop is left unattended & unlocked due to a trip to the toilet.

Two (2) senior developers and one (1) senior tester left our team and I am left with two (2) Java legacy applications that are hard to maintain. Here is a list of things I hate about these old webapps (let's call them app A and B):

1. App A depends on 80% web services. If one web service for a product or warehouse goes down, work flow is impeded while prod support team checks with the core services team for repair

2. App B is a maven project with multiple modules dependent on libraries that are dependent on company's internal libraries. So if we want to upgrade to OpenJdk 9 and up, the project will definitely produce a lot of errors due to deprecated/unsupported codes

3. App A is dependent on Tibco and I have no experience on that

4. App B's continuous integration build tool is Jenkins and the jobs that build it has a shell script that wasn't updated during the tech upgrade enhancement. The previous developer who did the knowledge transfer to me didn't tell me about this (it should be considered a defect on her part but she already resigned)

5. App A when loaded in eclipse IDE is a pain to work with since it is only allowed to build a war file using ant. I have to lookup in quick search instead of calling shortcuts (call hierarchy) because the project wasn't compiled via eclipse.

6. It's impossible to debug app A because of #5

7. Both applications have high priority and complex enhancements and I have no other teammates to help me

8. You never know what else can go wrong anytime

"So, my company made a Mother's Day video, with photos from mothers around the company, with their children and stuff. A while ago they sent an email asking for replies with photos from those who wanted to participate, blah blah.

Then the video came out, and some people were missing. They complained.
HR then complained to IT Support that 'some emails didn't arrive'.
Support then replied to the ticket with screenshots of the person's own email inbox, with all the so-called missing emails.
HR then called back, apologizing for having screwed up with their own email inbox."

And this is another story of injustice with the poor IT department.
Or another story about people who can't properly manage their inboxes.
Or both. Your choice.

I just received it from a friend (I guess I should bring him into DevRant).

Now then... where do I begin 😐

TLDR - fuck charity

A bit of backstory first, I was in my first year of college when I started this project for this charity.

It started in December of last year, my tutor approached me and asked if I’d like a project to work on, for my portfolio and what not, I agreed as I thought it would be a great opportunity. Saying yes to that question is my biggest regret so far. Oh boy the pain it has caused me.

The projected started a few days after I agreed. The stack and stuff was already agreed upon by my tutors higher ups. The stack was Wordpress and a theme called ‘X theme’ I understand the use for Wordpress, they are a non tech savvy client, it will be easy for them to manage.

The project was to basically modernise the current site the charity had, simple task you might think... ohhhh no. We agreed upon a deadline, January of 2017 (spoiler, we didn’t make that headline). However the charity wanted change, after change, after change, after change, after fucking change. Every time I’d show them the new revision it was never right, they’d always want another change.

Once we hit the deadline I asked my tutor if we could just drop it. His higher ups said we had to keep going (I could of abandoned my tutor and left him to do it but I’m not a prick). Anyway, we are now in November of 2017, a whole fucking year later and the site has only just been handed off. A WHOLE FUCKING YEAR OF THIS MOTHER FUCKING COCK SUCKING PRICK WHO WOULDN’T TAKE NO FOR AN ANSWER.

Please may god be with me as we have to provide support for this site 😥😥

If anyone’s really curious as to which charity it is or the site. I’ll post it in the comments if you ask nicely enough

I give software support to Rugged handhelds in a company and everyday some IT support moron comes to me with a crazy request. The day just started and...

IT Tech: "Hello, C, can you improve the touchscreen sensibility? It's not so responsive and sometimes we have to click more than one time to something work"

**breath in**

Me: "That's ok, the rugged ones that you have are very old, besides they have resistive screen, so your fingers won't do a good job"

IT Tech: "THERE'S NO WAY TO FIX IT? I guess I'll open a ticket for you to study more calmly about the issue"

**NGGGGGGGGGHHHH**

Me: "If it's not a software thing, I can't do that, I don't have hardware skills, I guess you'll have to call our provider about that, but, before you do something, try to recalibrate your handhelds, the majority of the users don't do that at the system's start and the touch experience really can become a mess"

IT Tech: "Hmmm, I'll try that, otherwise I'll back to you, thanks!"

OMFGGGGG

I am open to suggestions of a magic batch file/ .NET CF 2.0 software that will turn their handhelds into a Galaxy S6 touch experience. THANKS!

More tales from University Tech Support:

Haven't been able to get ahold of this staff member for weeks to do required maintenance. Emails, VMs, surprise office visits, she's never anywhere to be found.

Finally my boss emails her with the subject line "Free Money", and gives her some sass in the email about calling IT back.

Yeah, she responded in minutes...

It’s strategy week. And I have flown to A COMPLETELY DIFFERENT FUCKING COUNTRY.

In their wisdom, it has been decided that I, master of all knowledge (not!) will outline a roadmap for potential tech to come and where our pain-points are. They don’t have the slightest. CORP only now talks about AI and NOTHING sane is even closely is being addressed.

Fucking retards.

It is all for show.

It’s just a game for them.

Fucking holistic people.

Fuck leadership in IT with no actual knowledge of the pain of database upgrades. Fuck em!

It’s all pretending and using big words. I been in meetings where people actually use the words AI, autonomous and digital twin. In the same fucking sentence. Fucking imbecils! Do they even know how fucking impossible that is in a company like this where we struggle every-single-day with a tech debt that is actually incomprehensible. Yesterday I found code from 1978 in use, with no knowledgeable maintainers. Which is very cool but will be difficult, to say the least, to migrate. At the core of one of the deepest core processes at a specific site (we kind of make things). 1978. Thousands of lines of code.

We are NOT in a position at all to say things like this. Autonomous. We are NOT ready. We are NOT staffed and we will not be since we have NO money to hire the necessary workforce of 100 people it would take to actually do something useful. Even if we could hire them the time it would take to actually hold on to them would be too short. Since people are LEAVING THIS COMPANY SINCE IT/TECH IS NOT CONSIDERED TO BE IMPORTANT to the company.

Fuckers. I can take out half the factory in one minute.

Autonomous? AI? It is such a shitshow. And really, really depressing.

I wonder if they know. What would happen. If key persons was to decide to leave.

The care that has been put in place for this factory (HUGE FACTORY!!! HUGE!!!!!!!) system support is just really… well, crazy actually.

Since everyone rants about interviews, I think that's the perfect time to ask this.
In a week, I'm going to have my first interview.
Its for an apprenticeship as "Fachinformatiker für Systemintegration".
For the non-german speakers, pretty much sysadmin,server-engineer, sometimes internal tech-support.

The company isn't a tech-company, but a logistics-company.
The interview will be done by the boss of the company's location and the lead of the IT-department.

So, what should I expect, what questions and such ?

Job review time,
(just a random pick from the a list).
---
"Engineering Lead"
Translation: "Chief Calculator Officer"

"Anyone can design or spec a product, get it manufactured overseas and get it to market. But will it be good? Will people buy it?"
Translation: "We're looking for a miracle"

"Take on a top notch team that is going places in Electronics, R&D and advanced product development."
Translation: "Professional Excel engineer wanted"

"This company is a little-known success story that has been operating for over X years, making mission-critical electronic equipment for use by consumers, professionals, government and industry."
Translation: "Design weapons and tamagotchis."

"Working as part of the Senior Leadership team, you will have charge of the I.P. engine and product development team spinning up new ideas and throwing them out the door."
Translation: "You're success is our success. Your failure is your failure."

"The Role
- Generate New Ideas
- Push for new products
- Drive manufacturing
- Manage a cross disciplinary team that includes Electronics, Software and Mechanical
- Project Manage new projects to completion
- Interact with marketing and sales to drive results"
Translation: "We've never hired one person to be a whole team before but we think it will work."

"On your first day, we expect:
- Strong Leadership experience and skills
- Solid Engineering Fundamentals
- Experience taking new and existing products to market
- Experience with manufacturing high-tech, mission critical equipment
- Commercial Acumen
- Bachelors in Electrical or Electronic Engineering"
Translation: "We expect you know where to hide the drugs already."

"Nice to have:
- Experience with Defense or Medical Systems
- R&D background
- MBA, B. Commerce or similar"
Translation: "By clicking on this job ad your background check is already under way."

"In return:
- A loyal and oustanding team will be there to support you
- Extremely knowledgeable experts to guide you
- Incredibly smart founders to mentor you
- The opportunity to work on a real product
- Extremely generous salary package"
Translation: "Our last dev has removed the Warrant Canary. Can you pleeease put it back?!"